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The Operations Team Leader for Training Watford/Hybrid role, Mon - Fri 32k-36k The Operations Team Leader for Training provides leadership and management of the training administrators and co-ordinators and supports the Operations manager in driving operational customer service delivery, operational efficiencies, and day to day management of the team. The role has a level of responsibility for the customer journey, supporting the administration of courses and qualifications, and reporting finances to the management team. Tasks to include: " Lead the Training Operations Team within BPS Operations - encompassing all aspects of team and people management and leadership, monitor performance, individual workflow activity, reporting, customer engagement and service level " Oversee the management of the purchasing, invoicing and bookings procedures. " Manage systems and procedures that ensure Quality Compliance against various quality standards (ISO 9001), Qualifications Awarding Organisations etc. " Report financial, Service Levels, KPIs and performance data to managers " Liaise with customers and host partners " Manage income share relationships with partners and produce reports " Oversee the scheduling of training courses calendar; planning courses based on demand, liaise with trainers and associates, organising diaries and venues " Work with the BPS Operations Manager to implement operational efficiencies within the team processes " Process cost proposals, customer invoicing, credit notes / refunds and purchase requisitions for payment of host or partner invoices What we need from you: " Excellent team management skills " High level of attention to detail " Good understanding of Training administration and operations " A professional and courteous customer liaison " A background of being a team leader If You are interested in this role and feel that you are suitable please email me if I have not responded within 48 hours that unfortunately you would not have been selected