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Building Safety Co-ordinator Location: Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Start Date: ASAP Contract Duration: 6+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 17.38 per hour Job Ref: OR15562 Job Responsibilities Implement fire and building safety plans. Support safety actions management. Handle inquiries for surveys and inspections. Manage mailboxes and respond quickly. Provide administrative support and schedule activities. Arrange meetings, set agendas, and track actions. Communicate with consultants and third parties. Assist in managing contracts and compliance. Guide staff on safety procedures. Run operational reports. Assist with audits and compliance documentation. Investigate incidents and accidents. Ensure timely enforcement activities. Visit sites to support the team. Person Specifications Must Have Level 3 Diploma in Business Administration or willingness to achieve. Experience in Health & Safety or Compliance. Strong administrative and IT skills. Excellent communication skills. Organized and detail-oriented. Empathy and good listening skills. Self-motivated and enthusiastic. Problem-solving skills. Good judgment in decision-making. Able to commute to Croydon, Farringdon, and Maidstone. Nice to Have Experience in customer service. Creative problem-solving approach. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Parking Dept and Complaints Officer Location: 160 Tooley Street, Southwark, SE1 2QH Start Date: ASAP Contract Duration: 3+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 19.94 per hour Job Ref: OR15481 Job Responsibilities Deliver timely and effective services for the Parking and Network Management team and the council. Produce high-quality work consistently. Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage. Reconcile and monitor parking income and performance of Enforcement Agents. Respond to Statements of Truth (SOT) and N244 forms. Coordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO. Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage. Person Specifications Must Have At least 1 year of parking services back office experience. Knowledge of parking legislation, including CPR 75. Nice to Have Experience in handling complaints. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Housing Officer Location: 57-61 Kingston Road, PO2 7DP Start Date: ASAP Contract Duration: 5+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £21.24 per hour Job Ref: (phone number removed) Job Responsibilities Manage and allocate housing resources effectively. Assist residents with housing-related inquiries and issues. Ensure compliance with housing policies and regulations. Conduct regular inspections of housing facilities. Maintain accurate records of housing data and activities. Collaborate with other departments and external agencies. Person Specifications Must Have: Eligibility to work in the UK. National Insurance number. Two written references. Compliance with Portsmouth Code of Conduct. Health and Safety knowledge. GDPR consent. Nice to Have: Previous experience in housing management. Strong communication and interpersonal skills. Ability to work independently and as part of a team. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Painter and Decorator Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £19.95 per hour Job Ref: OR15045 Job Responsibilities Complete painting and decorating tasks in various properties across Lewisham. Ensure high-quality work and customer satisfaction. Help maintain homes and prevent damp and mould issues. Conduct inspections for damp and mould, recording findings. Work in tenanted homes, communal areas, and vacant properties. Attend work appointments during weekdays, with occasional weekend or evening work. Drive and manage a Council van, keeping it stocked with materials. Follow health and safety guidelines and use provided PPE. Complete work orders and reports accurately. Communicate effectively with residents and colleagues. Participate in emergency response tasks if needed. Attend training sessions and meetings. Person Specifications Must Have Qualification in painting and decorating (e.g., City & Guilds, NVQ Level 2). Knowledge of painting methods and materials. Understanding of health and safety for decorating work. Basic knowledge of damp and mould indicators. Experience working in residential properties. Experience treating mould growth correctly. Experience working with diverse tenants and customers. Full UK driving licence. Good communication skills and customer-focused attitude. Reliable and punctual. Nice to Have Experience using job management systems. Evidence of continued professional development. Good literacy and numeracy skills. Familiarity with Lewisham borough. Adaptability to new tools and systems. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Property Data Validation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 23.20 per hour Job Ref: (phone number removed) Job Responsibilities Work with the Asset Management Team to produce and share property asset data for informed decision-making. Support the Asset Information Manager and team in collaborating with stakeholders to provide technical and administrative solutions for database and record management. Train and support users of Asset Information Systems to ensure consistent data collection and reporting. Maintain and improve data collection and reporting systems for statutory compliance in areas like Gas Safety and Fire Protection. Design and run reports using Power Query, SQL, and other technologies. Gather, analyze, and share data including performance indicators and statistical data. Ensure accuracy and validation of data for statutory returns and stock options appraisal. Provide forecast outputs for stock condition and planned works in accessible formats. Develop planned work programs based on various data sources. Support compliance monitoring systems for health and safety data. Update databases with completed maintenance and capital works data. Act as first-line support for Asset Information Systems and escalate issues when necessary. Work independently and as part of a team to achieve departmental goals. Undertake additional duties as required. Person Specifications Must Have Higher Education Qualification in IT/Computer Science or equivalent experience. Advanced IT skills, including Power Query, SQL, Microsoft Access, Excel, and VBA. Experience in data retrieval, manipulation, and presentation for analysis and reporting. Attention to detail in maintaining accurate and consistent data. Effective communication skills, both verbal and written. Ability to work under pressure and meet deadlines. Commitment to equal opportunities in employment and service delivery. Nice to Have Experience in providing training and support for IT systems. Ability to recommend improvements to existing processes. Experience in troubleshooting and providing helpdesk support. Familiarity with council policies on Equal Opportunity and Customer Care. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Scheme Housing Officer Location: Cranmere Court, Warner Road, Camberwell, SE5 9ND Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.56 per day Job Ref: OR11068 Responsibilities Manage intensive housing operations effectively. Utilize Microsoft tools such as Outlook, Excel, Word, PowerPoint, Teams, and Zoom for daily tasks. Work independently with minimal onsite support as a lone worker. Handle customer complaints and provide excellent customer service. Maintain and update customer relationship systems and databases. Person Specification Experience in intensive housing management. Ability to walk up and down stairs as part of the job requirements. Strong verbal and written communication skills in English. Proven ability to manage time effectively and prioritize workload. Capable of multi-tasking and working under pressure. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Housing Options Triage & Support Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 12.24 per day Job Ref: OR11066 Job Responsibilities This role involves being the initial point of contact for individuals seeking housing advice through various communication channels such as telephone, email, or in person. Key responsibilities include: Conducting initial assessments of customers' needs and circumstances. Booking housing assessments and directing customers to appropriate organizations for further assistance. Collecting necessary information and documentation to process housing register applications and allocate housing points. Person Specification The ideal candidate should possess the following attributes: Ability to work from the office at least twice a week. Strong communication skills to effectively interact with customers and stakeholders. Proficiency in using MS Teams for virtual interviews and meetings. Organizational skills to manage and prioritize multiple tasks efficiently. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.