Cottrell Moore Ltd

2 job(s) at Cottrell Moore Ltd

Trade Counter Supervisor

Cottrell Moore Ltd
12/10/2026
Full time
Trade Counter Supervisor Salary: Negotiable Hours: Monday to Friday 6:30am to 4:30pm, alternative Saturdays 7:00am to 4:00pm About The Role: Join the team of a well-established, family-owned builders merchant. We're looking for a friendly and knowledgeable Hardware Counter Supervisor to provide excellent customer service and ensure the smooth running of this busy trade counter. Benefits: Perkbox 24/7 discounts, wellbeing support, online GP access & more Company Pension Scheme Group Life Assurance (up to 3x salary, subject to service) Staff Discount on all products Cycle to Work Scheme Employee Assistance Programme Long Service Awards 23 days annual leave + bank holidays + your birthday off Responsibilities: Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance. Manage in-store deliveries, both incoming and outgoing. Handle telephone enquiries promptly and communicate effectively with both customers and team members. Process customer orders and assist with stock replenishment. Respond positively and efficiently to customer requirements. Support periodic stock counts as needed. Requirements: Proven experience in delivering exceptional customer service A can do attitude Strong knowledge of hardware products and building materials Good communication skills with a confident, customer-first approach A team player who thrives in a busy, fast-paced environment Ability to manage tasks efficiently and remain motivated under pressure

People Generalist

Cottrell Moore Ltd Watford, Hertfordshire
07/10/2026
Full time
People Generalist Location: Watford (with essential travel to 5 sites across London when required) Salary: Negotiable Type: 18-month FTC Hours: 8.30am - 5pm Monday to Friday This is a true People Generalist role where no two days are the same. We are looking for someone who enjoys variety, thrives in a fast-paced environment, and wants to play a key role in supporting colleagues, managers and senior leadership team. Your primary focus will be to support six branches, offering advice both over the phone and in person, whilst exploring measures to continually improve and maintain processes. Benefits: 25 Days Holidays, plus bank holidays and your Birthday Day off Longservice and milestone birthday celebrations Perkbox - 24/7 discounts, wellbeing support, online GP access and more Competitive salary Pension - up to 3% Company Contribution Life Assurance - subject to length of service Staff Discount Cycle to work scheme Knowledge, Skills & Experience Required: Significant experience in employee relations. CIPD Level 5 certification. Strong understanding of HR principles, employee relations, practices, and employment laws. Excellent interpersonal and communication skills. Ability to build robust relationships and influence stakeholders at all levels. Proficient in Microsoft Excel, Word, and PowerPoint. Ability to use and understand AI tools Key Areas of Responsibilities: HR Business Partnering: Support the Senior People Business Partner, team members and the wider management teams/colleagues with process improvement and query resolution Manage employee relations issues end-to-end, ensuring compliance with company policies. Act as a trusted advisor to the business, providing HR support at an operational level. Supporting the business with long-term objectives and five-year plan Facilitate talent management and succession planning. Employee Relations: Manage and resolve employee relations issues, ensuring compliance with company policies and employment law. Design and deliver in-house management upskilling workshops Visiting branches to ensure HR presence and advice is available for timely support Employee Engagement and Culture: Drive a positive culture by implementing employee engagement initiatives, including surveys and focus groups. Actively own and contribute to HR projects at any given time Administrate online benefits platform via Perkbox and become a super user to actively promote to staff Regularly update and communicate HR policies and procedures. Designing and Delivering weekly company induction programme for onboarding new colleagues