Junior Admin Assistant (Accounts) Location: Stepney Green, London Salary: £24,000 - £26,000 per annum Vacancy Type: Full Time, Permanent Hours: Monday Friday: 9am 5pm or 10am 6pm The Role We are looking for a detail-oriented, proactive junior admin assistant to join our team. In this vital role, you will be managing the administrative side of within their Accounts team, ensuring up to date, accurate and timely management of various utilities and council tax for tenants. Key Responsibilities Set up and close a high volume of utility accounts for their incoming and outgoing properties, notifying all suppliers promptly, keeping track by keeping good records and dates. Monitor utility accounts to ensure accuracy, reconcile high volume of bills, and address any discrepancies swiftly. Serve as the primary contact for companies and tenants in resolving utility-related queries and issues, sending required reposes, upgrading where necessary. Liaise with London local authorities of tenancy changes to ensure accurate council tax billing. Manage end-to-end handling of claims through the Reposit platform, ensuring timely and accurate submission in line with tenancy agreements. Assess and validate claims by reviewing supporting documentation (check-out reports, invoices, tenancy agreements) to ensure compliance and justification. Communication and query management of tenant inquiries related to utilities and bills. Foster strong relationships with suppliers to resolve issues quickly. You will ensure that all billing operation requirements are managed to ensure timely payment of utility bills, accurate direct debit setups, and system updates. Manage all utility inboxes, maintain accurate administrative records. Maintain and generate regular reports to support strategic company decision-making. Collaboration with other departments, colleagues, teams and suppliers to improve operational efficiency, accuracy, costs. Assist and cover other team members workload and assist with any ad-hoc tasks. Skills and Qualifications Proven experience in administrative roles, dealing with utility management or billing. Strong numerical skills and attention to detail. Excellent communication and customer service skills. Proficient in with various systems; CRM, Excel reporting, Microsoft Office suite, Teams, Workflows. Self-motivated with an ability to multiple tasks and resolve issues efficiently. Benefits Vibrant office environment and fresh fruit on offer daily. Birthday Day off, Wellness Day along, eye test Employee benefits and discounts packages Additional annual leave, and sickness pay accrual with length of service Summer and Winter annual company parties, other activities. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
01/05/2026
Full time
Junior Admin Assistant (Accounts) Location: Stepney Green, London Salary: £24,000 - £26,000 per annum Vacancy Type: Full Time, Permanent Hours: Monday Friday: 9am 5pm or 10am 6pm The Role We are looking for a detail-oriented, proactive junior admin assistant to join our team. In this vital role, you will be managing the administrative side of within their Accounts team, ensuring up to date, accurate and timely management of various utilities and council tax for tenants. Key Responsibilities Set up and close a high volume of utility accounts for their incoming and outgoing properties, notifying all suppliers promptly, keeping track by keeping good records and dates. Monitor utility accounts to ensure accuracy, reconcile high volume of bills, and address any discrepancies swiftly. Serve as the primary contact for companies and tenants in resolving utility-related queries and issues, sending required reposes, upgrading where necessary. Liaise with London local authorities of tenancy changes to ensure accurate council tax billing. Manage end-to-end handling of claims through the Reposit platform, ensuring timely and accurate submission in line with tenancy agreements. Assess and validate claims by reviewing supporting documentation (check-out reports, invoices, tenancy agreements) to ensure compliance and justification. Communication and query management of tenant inquiries related to utilities and bills. Foster strong relationships with suppliers to resolve issues quickly. You will ensure that all billing operation requirements are managed to ensure timely payment of utility bills, accurate direct debit setups, and system updates. Manage all utility inboxes, maintain accurate administrative records. Maintain and generate regular reports to support strategic company decision-making. Collaboration with other departments, colleagues, teams and suppliers to improve operational efficiency, accuracy, costs. Assist and cover other team members workload and assist with any ad-hoc tasks. Skills and Qualifications Proven experience in administrative roles, dealing with utility management or billing. Strong numerical skills and attention to detail. Excellent communication and customer service skills. Proficient in with various systems; CRM, Excel reporting, Microsoft Office suite, Teams, Workflows. Self-motivated with an ability to multiple tasks and resolve issues efficiently. Benefits Vibrant office environment and fresh fruit on offer daily. Birthday Day off, Wellness Day along, eye test Employee benefits and discounts packages Additional annual leave, and sickness pay accrual with length of service Summer and Winter annual company parties, other activities. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
Property Manager HMO lettings Location: London Salary: £30,000 - £35,000 DOE + performance bonus potential Vacancy Type: Full-time, Monday to Friday 9:00am - 5pm (This is a fully office-based role) We re looking for an organised and proactive Property Manager to join our growing HMO property management team. You ll be responsible for your own portfolio of shared houses, ensuring an excellent tenant experience and smooth day-to-day operations. Key Responsibilities Manage a portfolio of HMO properties across London. Act as the main point of contact for tenants, ensuring prompt and professional communication. Coordinate maintenance works with in-house and external contractors. Coordinate and supervise cleaners assigned to your portfolio, assist with others. Monitor cleaners and maintenance performance and employee records. Carry out regular property inspections and follow up on any issues identified. Manage compliance to ensure they are all up to date, including HMO licences, gas safety checks, EPCs, and EIRCs, and are compliant as per all required safety guide. Liaise with landlords and tenants, internal service operations staff, external contractors over maintenance issues, regularly briefing all required departments and parties. Support move-in/outs, with other departments to ensuring a smooth process for all tenants. Review and approve contractor invoices within budget limits, or with landlords. Work closely with other departments to deliver excellent results. Ad-hoc requirements What We re Looking For Previous experience in property management, with HMO experience preferable, housing laws. Strong organisational and communication skills, with a strong focus on customer care. Ability to prioritise and manage a busy workload with a practical, solution-focused mindset. Confident using property management systems (e.g. Fixflo or similar), inspection software and other computer systems. ARLA qualification desirable, although not mandatory. Excellent English written and verbal skills What we offer you! Fresh fruit available each day Regular paid for eye sight test, staff benefits-discounts Birthday day off and 1 wellness day Sickness top up pay with length of service, and additional holiday Summer and Winter party and monthly drinks Company closure for Christmas to New Year. Company non contractual policies apply To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
01/05/2026
Full time
Property Manager HMO lettings Location: London Salary: £30,000 - £35,000 DOE + performance bonus potential Vacancy Type: Full-time, Monday to Friday 9:00am - 5pm (This is a fully office-based role) We re looking for an organised and proactive Property Manager to join our growing HMO property management team. You ll be responsible for your own portfolio of shared houses, ensuring an excellent tenant experience and smooth day-to-day operations. Key Responsibilities Manage a portfolio of HMO properties across London. Act as the main point of contact for tenants, ensuring prompt and professional communication. Coordinate maintenance works with in-house and external contractors. Coordinate and supervise cleaners assigned to your portfolio, assist with others. Monitor cleaners and maintenance performance and employee records. Carry out regular property inspections and follow up on any issues identified. Manage compliance to ensure they are all up to date, including HMO licences, gas safety checks, EPCs, and EIRCs, and are compliant as per all required safety guide. Liaise with landlords and tenants, internal service operations staff, external contractors over maintenance issues, regularly briefing all required departments and parties. Support move-in/outs, with other departments to ensuring a smooth process for all tenants. Review and approve contractor invoices within budget limits, or with landlords. Work closely with other departments to deliver excellent results. Ad-hoc requirements What We re Looking For Previous experience in property management, with HMO experience preferable, housing laws. Strong organisational and communication skills, with a strong focus on customer care. Ability to prioritise and manage a busy workload with a practical, solution-focused mindset. Confident using property management systems (e.g. Fixflo or similar), inspection software and other computer systems. ARLA qualification desirable, although not mandatory. Excellent English written and verbal skills What we offer you! Fresh fruit available each day Regular paid for eye sight test, staff benefits-discounts Birthday day off and 1 wellness day Sickness top up pay with length of service, and additional holiday Summer and Winter party and monthly drinks Company closure for Christmas to New Year. Company non contractual policies apply To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
Team Leader HMO Property Management Location: London - Office based role Working: Monday to Friday, 9:00am 5:00pm Salary: £35,000 - 38,000 DOE + bonus potential City Rooms is one of London's leading HMO property management companies, providing high-quality shared accommodation across the capital. We are proud of our compliance standards, professionalism, and the quality of service we deliver to landlords and tenants alike. We are recruiting an experienced Team Leader to join our Property Management team. The Role Reporting directly to the Department Manager, you will oversee a portfolio of individual HMO properties acting as the operational backbone of the team and the first point of support for the team. Key Responsibilities Team Support & Coordination: First support for team, assisting with queries, workload balancing and operational clarity. KPI Monitoring: Track team performance, flag underperformance or risk areas, assisting with corrective actions and support. Case Support: Assist with high-risk complaints, tenant disputes, and sensitive issues, drafting responses and escalate recommendations, informing all relevant departments. Coaching & Onboarding: Providing coaching and practical guidance, flagging training needs to the department manager. Maintenance Coordination: Act as the link between teams within the property services department, such as but not limited to property management, maintenance, and cleaning team, whilst prioritising workloads and improving communication flow. Quality Control: Reviewing CRM tickets, monitoring emails and correspondence to ensure case handling accuracy and consistency, ensuring trends are noticed and escalated t early. Operational Reporting: Provide clear workload summaries to manager, compliance and complaints status reports to support risk management decision-making. Escalation & Risk Flagging: Identify operational risks and escalate promptly with supporting evidence. Process Adherence: Ensure processes are followed across the teams, suggest improvements to manager to further assist team productivity. Ad-hoc tasks as required What We're Looking For Minimum 2 3 years' experience in HMO property management Strong working knowledge of UK HMO regulations, GSC, EICR, EPC, and licensing requirements Proven ability to support and coordinate a team under pressure Professional, clear and firm communication style High attention to detail with strong organisational skills Self-motivated and able to manage workload without daily supervision A genuine leader, someone who sets standards through example Working knowledge of Fixflo will be beneficial. Familiarity with compliance tracking tools would be highly useful. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
08/04/2026
Full time
Team Leader HMO Property Management Location: London - Office based role Working: Monday to Friday, 9:00am 5:00pm Salary: £35,000 - 38,000 DOE + bonus potential City Rooms is one of London's leading HMO property management companies, providing high-quality shared accommodation across the capital. We are proud of our compliance standards, professionalism, and the quality of service we deliver to landlords and tenants alike. We are recruiting an experienced Team Leader to join our Property Management team. The Role Reporting directly to the Department Manager, you will oversee a portfolio of individual HMO properties acting as the operational backbone of the team and the first point of support for the team. Key Responsibilities Team Support & Coordination: First support for team, assisting with queries, workload balancing and operational clarity. KPI Monitoring: Track team performance, flag underperformance or risk areas, assisting with corrective actions and support. Case Support: Assist with high-risk complaints, tenant disputes, and sensitive issues, drafting responses and escalate recommendations, informing all relevant departments. Coaching & Onboarding: Providing coaching and practical guidance, flagging training needs to the department manager. Maintenance Coordination: Act as the link between teams within the property services department, such as but not limited to property management, maintenance, and cleaning team, whilst prioritising workloads and improving communication flow. Quality Control: Reviewing CRM tickets, monitoring emails and correspondence to ensure case handling accuracy and consistency, ensuring trends are noticed and escalated t early. Operational Reporting: Provide clear workload summaries to manager, compliance and complaints status reports to support risk management decision-making. Escalation & Risk Flagging: Identify operational risks and escalate promptly with supporting evidence. Process Adherence: Ensure processes are followed across the teams, suggest improvements to manager to further assist team productivity. Ad-hoc tasks as required What We're Looking For Minimum 2 3 years' experience in HMO property management Strong working knowledge of UK HMO regulations, GSC, EICR, EPC, and licensing requirements Proven ability to support and coordinate a team under pressure Professional, clear and firm communication style High attention to detail with strong organisational skills Self-motivated and able to manage workload without daily supervision A genuine leader, someone who sets standards through example Working knowledge of Fixflo will be beneficial. Familiarity with compliance tracking tools would be highly useful. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
