SR2 - Socially Responsible Recruitment

Product Manager Remote | 1-2 days per month in Hertfordshire or Central London | £35,000-£45,000 We're working with an AI-first startup building software for the construction sector, and they're looking for a Product Manager to join the team. This is a great opportunity for someone who wants to be part of a business at an exciting stage of growth, where you can have real influence on both the customer experience and the product itself . The role is a mix of customer onboarding, product ownership and client-facing delivery . You'll help new customers get up and running on the platform, manage incoming product-related requests, and work closely with the internal team to shape improvements based on real user needs. If you enjoy working closely with customers, solving problems, and helping shape a product in a fast-moving startup environment, this could be a strong fit. The role You'll be joining a business that is using AI to modernise and improve workflows in a traditional industry. As part of a small and growing team, you'll play a key role in making sure customers get value from the platform while also feeding directly into how the product evolves. What you'll be doing Onboarding new customers onto the platform and supporting adoption Running discovery conversations to understand customer workflows and needs Acting as a key link between customers and the internal product team Managing client requests related to the platform, including feature suggestions, issues and usability feedback Helping prioritise product improvements based on customer impact and business value Working closely with internal stakeholders in a fast-paced startup environment Supporting the development of onboarding materials, guides and best practice processes Helping shape a product that is evolving quickly in an AI-first environment What they're looking for Experience in a Product Manager, Product Owner, Implementation, Customer Success or similar role within SaaS or software Strong customer-facing communication skills Experience gathering feedback or requirements and turning them into clear actions Comfortable balancing customer needs with product priorities Organised, proactive and confident managing multiple workstreams Someone who enjoys working in a startup environment where things move quickly Nice to have Experience in B2B SaaS Exposure to construction tech, workflow software, ERP, field-based software or other operational platforms Experience onboarding customers onto software products An interest in AI-led products and the way they can transform industries Why join? Opportunity to join an AI-first startup at a key stage of growth Chance to work in a role with real variety across onboarding, product and customer delivery High level of ownership and visibility Remote working with occasional in-person collaboration Salary of £35,000-£45,000