Construction Jobs

Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships). With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK. We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders. Our Story: Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process. The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status. In a Nutshell: As our Senior Customer Service Administrator you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, and deliver the Vistry Homes commitment to the customer journey. What we would like from you: Key Responsibilities - Manage the day to day running of the Customer Care office. Ensure customer letters and emails are replied to ideally within a 24 hour period but no longer than 2 days. Ensure all telephone calls wherever possible are dealt with within 24 hours of being received. Deal with any customer issues that have been escalated. Monitor operational performance figures and produce written monthly reports with recommendations for improvements or maintenance of such performance indicators. Ensure that all reported customer defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer. Monitor and manage work through to completion. Liaise with the customer on telephone calls that have been escalated by the Customer Care administrators, Ensure that any problems or incomplete work are reported to the Regional Customer Service Director immediately. Identify trends in respect of complaints and defects and report to the Regional Customer Service Director. Liaise with other departments within the region to ensure customer issues are dealt with in a timely manner. Ensure that all NHBC resolutions are escalated and communicated appropriately. Ensure all NHBC Insurance Claims are resolved in line with the NHBC's recommendations. Ensure that all costs are recovered directly from the NHBC, as Vistry Homes are a registered Remedial Works Contractor. Provide support/cover for the Regional Customer Service Director as required - this will include but is not limited to Personal Assistant responsibilities, providing reports and going back to cutomers, keeping on top of social media responses and signing invoices off on COINS. Attend and chair departmental meetings as required. Ensure all relevant stakeholders are informed of key departmental developments Competencies - 5 GCSEs or equivalent including Maths and English 2 years experience working within a similar role Relevant management experience Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Good planning and organisational skills Problem solving and decision making skills A polite, tactful and assertive attitude Patient and calm under pressure Excellent communication skills Team working Behave in line with our values Willing to work extra to meet deadlines as and when the business needs require itDesirable: NVQ Levels 3 & 4 in Customer Services Experience working for a residential house builder ideally within the customer facing environment Experience of working with construction site personnel Good understanding of building regulations and legal obligations The Good Stuff: Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us. Some of our key benefits include… Competitive salary and package 28 days holiday plus the option to buy or sell up to 5 days Private Healthcare Sharesave scheme Support with a professional membership

Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships). With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK. We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders. Our Story: Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process. The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status. In a Nutshell: As our Customer Service Coordinator you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey. What we would like from you: Key Responsibilities - Keep purchaser's plot file information up to date. Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate. Record receipt of all purchaser's correspondence and respond within 24 hours. Record receipt of all purchaser's telephone calls and return a courtesy call on the same day. Issue instructions to Sub-contractors. Monitor and update NHBC claims if appropriate. Assist cost monitoring. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period. Record dates of customer visits and log all defects identified. Carry out all necessary calls in relation to the customer journey. Keep data system up to date at all times. Carry out general administrative duties. Work directly with Customer Service Manager to assist management of large scale works. Review, as appropriate, materials required and raise orders as appropriate. Produce accurate and timely job sheets for sub-contractors. Chase sub-contractors as appropriate to ensure target dates are met. Issue contra charge notifications to sub-contractors. Competencies - 5 GCSE's or equivalent including Maths & English Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Good planning and organisations skills Problem solving and decision making skills A polite, tactful and assertive attitude Patience and calmness under pressure Excellent communications skills Good team working skills Behave in line with our values A commitment to work as required to meet the needs of the businessDesirable: NVQ levels 3 & 4 in customer services Experience working for a residential house builder ideally within the customer facing environment Good understanding of building regulations and legal obligations. The Good Stuff: Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us. Some of our key benefits include… Competitive salary and package 28 days holiday plus the option to buy or sell up to 5 days Private Healthcare Sharesave scheme Support with a professional membership Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help

Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships). With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK. We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders. Our Story: Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process. The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status. In a Nutshell: As our Quality Control Inspector it will be your responsibility to inspect multiple Housing sites and various stages of the construction process. You will deliver the 'Continuing our commitment to our customers' promise as identified in the Customer Care Charter and to the standards as identified in the Customer Care Best Practice Guide. This role is a 6 month Fixed Term Contract What we would like from you: Key Responsibilities - Record non-conformance, assess and implement both corrections and corrective action Identify and record items / processes that lead to non-conformance Assist in the development of the team's 'Defect Free' culture and carry out training where required, in particular mentoring team members The post-holder must at all times carry out their duties and responsibilities to comply with Vistry Group policies/procedures. Comply with programmes/deadlines etc Carry out site inspections to ensure compliance with contract drawings, specifications and quality and notify their manager of any problems, errors, discrepancies or divergences and non-confirming work. To assess the safety of works on site and compliance with current regulations and project requirements and advise of any infringements to the Area Build Manager/Director and contractor. Provide periodic reports as specified, maintain a diary of events and comply with all procedures and administration identified within the department's quality assurance policy. Record any delays and reasons for them. Arrange and witness as necessary any tests required by the contract or instructed by their manager Attend site meetings Take site photographs regularly and systematically, ensuring they are date endorsed. Carry out pre-practical completion and end of defects inspections, including preparation of 'snagging' lists and 'back-snagging' inspections if necessary To effectively manage all customer expectations and deliver excellent customer service, ensuring defects are dealt with promptly, efficiently and to the satisfaction of the customer and the company. Instruct clients/tenants in workings/use of any technical appliance/equipment installed Liaise and correspond with customer at property handover, through warranty period and beyond Attend weekly meetings reporting to Customer Services Director on status of all customers and issues within the developments Carry out formal inspections to properties, at anticipated practical completion, of the build Arrange pre-occupation and handover appointment with customers and ensure completion of any matters which may arise from pre-occupation / handover meetings Liaise with Customer Care Coordinators for any works by sub-contractors and Customer Service Operatives to properties within your development. Review, investigate and execute issues arising from customer contact, maintaining proper records and communication to all stakeholders within an agreed timescale Competencies - Educated to GSCE / GCE standard in Maths & English, and, or, BTEC diploma in Building Construction or an NVQ Level 2 or similar, or, City & Guilds in relevant trade Valid CSCS card Previous experience working as a Customer Care Technician or Site Manager Detailed understanding of NHBC customer handover requirements Building experience Onsite inspection experience Housing Developer or Main contractor background Client facing exposure Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Solid understanding of building regulations and legal obligations Excellent planning and organisations skills Capable of strategic vision Decision making/problem solving/multi-tasking A polite, tactful and assertive attitude Patience and calmness under pressure Excellent communications skills Good team working skills Behave in line with our values Willing to work extra to meet deadlines as and when the business needs require it The candidate must have gained relevant experience within the construction industry or hold relevant qualifications. The Good Stuff: Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us. Some of our key benefits include… Competitive salary and package 28 days holiday plus the option to buy or sell up to 5 days Private Healthcare Sharesave scheme Company car, car allowance or travel allowance(role and geographic dependant) Support with a professional membership Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help

Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships). With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK. We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders. Our Story: Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process. The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status. In a Nutshell: As our Customer Service Office Supervisor you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, and deliver the Vistry Homes commitment to the customer journey. What we would like from you: Key Responsibilities - Manage the day to day running of the Customer Care office. Ensure customer letters and emails are replied to ideally within a 24 hour period but no longer than 2 days. Ensure all telephone calls wherever possible are dealt with within 24 hours of being received. Deal with any customer issues that have been escalated. Monitor operational performance figures and produce written monthly reports with recommendations for improvements or maintenance of such performance indicators. Ensure that all reported customer defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer. Monitor and manage work through to completion. Liaise with the customer on telephone calls that have been escalated by the Customer Care administrators, Ensure that any problems or incomplete work are reported to the Regional Customer Service Director immediately. Identify trends in respect of complaints and defects and report to the Regional Customer Service Director. Liaise with other departments within the region to ensure customer issues are dealt with in a timely manner. Ensure that all NHBC resolutions are escalated and communicated appropriately. Ensure all NHBC Insurance Claims are resolved in line with the NHBC's recommendations. Ensure that all costs are recovered directly from the NHBC, as Vistry Homes are a registered Remedial Works Contractor. Provide support/cover for the Regional Customer Service Director as required - this will include but is not limited to Personal Assistant responsibilities, providing reports and going back to cutomers, keeping on top of social media responses and signing invoices off on COINS. Attend and chair departmental meetings as required. Ensure all relevant stakeholders are informed of key departmental developments Competencies - 5 GCSEs or equivalent including Maths and English 2 years experience working within a similar role Relevant management experience Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Good planning and organisational skills Problem solving and decision making skills A polite, tactful and assertive attitude Patient and calm under pressure Excellent communication skills Team working Behave in line with our values Willing to work extra to meet deadlines as and when the business needs require itDesirable: NVQ Levels 3 & 4 in Customer Services Experience working for a residential house builder ideally within the customer facing environment Experience of working with construction site personnel Good understanding of building regulations and legal obligations The Good Stuff: Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us. Some of our key benefits include… Competitive salary and package 28 days holiday plus the option to buy or sell up to 5 days Private Healthcare Sharesave scheme Support with a professional membership Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help