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Outline of the Role In addition to the technical competencies of a Parts Advisor, the Lead Parts Person will learn the role of the Parts Supervisor and deputise for them in their absence. In order to do this additional training will be provided. Special ad-hoc project work will be allocated in order to gain additional experience and increase expertise. There will be a clearly defined pathway for career development. Key Objectives * Be able to deputise for Parts Supervisor in their absence. * Fulfil activities in line with the Parts Advisor role. * Be prepared to learn new skills and competencies. * Assist the Company to meet its targets whilst ensuring high levels of customer satisfaction. Key Activities * Answer all incoming both internal and external telephone calls and take ownership. * Deal promptly with customer orders received over the trade counter or via post, telephone or sales staff. * Be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods. * Nurture customer business covering all product ranges to achieve individual and depot profit targets, and to participate and maximise all marketing and promotional offers to achieve desired results. * Be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company. * Strictly adhere to company credit control procedures. * Complete all required administration accurately, effectively and on time. * Order store parts and monitor stock levels. * Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements. * Keep price lists up to date. * Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct. * Operate a fork lift truck in a safe and responsible manner. * Present a professional image at all times. * Carry out all work practices in line with the Company Health and Safety Policy. * Meet and exceed customer expectations whilst maintaining profitability. * Contribute to overall success of Greenshields JCB Limited through teamwork and good communication within the Company. * Maintain high standard of cleanliness and housekeeping. Skills * Minimum 5 Years Parts Advisor experience. * Technical competencies of a Parts person. * Knowledge of Greenshields JCB systems and processes. * Ability to work in a pressurised environment with multiple demands. * Qualified to drive a forklift truck. * Good interpersonal skills. * Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel. * Team worker. * Customer focussed

Job Title: Power Engineering Service Supervisor Location: Marchington (Uttoxeter) Greenshields JCB are looking for a Service Supervisor that has previous Power Generation experience ideally with a technical/engineering generator background. The role entails: Scheduling Power Gen service engineers on projects throughout UK to undertake both planned and reactive maintenance, providing technical support to both customers and engineers, generating quotations and delivering excellent customer service The role offers a competitive package commensurate with experience. Key Responsibilities * Co-ordinate breakdowns and services by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s power generation equipment. * Input Timesheets on a daily basis. * Provide technical support to customers. * Be on call for out of hours breakdowns and customer support. * Keep constant communication with the customer to give them updates on all live breakdowns. * Arrange warranty cross hire machines for any work that can not be completed on site due to Health & Safety. * Create quotations when additional work is found and send to the customer within 24 hrs. * Send over final costings for all retail work. * Invoice all retail work that has been completed. * Keep the WIP to a minimum. * Resolve all customer invoice queries. * Answer incoming calls into the office and log breakdowns. * Support the Contracts Administrator * Contribute to the overall success of Greenshields JCB Limited through teamwork and good communication within the Company. * Actively seek new business. * Organise and time-manage your workload. * Achieve and meet strict deadlines. * Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic. Key Skills * Previously had technical Power Generation experience * An effective team player, aware of the value and importance of working well and closely with colleagues. * Awareness of team workloads. * Ability to prioritise and focus on answering incoming calls quickly and effectively. * Time management skills. * Ability to work under pressure. * A good understanding of customer service procedures, policies and best practice. * A ‘can do’ attitude and willingness to try out new ideas. * A willingness to help both internal and external customers. * Company brand awareness