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Project Manager - Homeless Services Liverpool £28,000 per annum Permanent New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. The services we provide aim to enhance lives by offering good quality homes and structured support, encouraging clients to achieve independence and engage in constructive opportunities which will enable them to live a more fulfilled and enriched existence. New Start is looking for an experienced and enthusiastic Project Manager to take responsibility for one of our 24 hour homeless services. The role will involve managing a dedicated team who work closely with service users to educate and prepare them for a more permanent housing solution where possible. The position is based in Liverpool on a full-time, permanent basis, working 37.5 hours per week Mon-Fri, 9am – 5pm. In return you will receive a competitive salary of £28,000 per annum. The Project Manager will have an excellent understanding of the complexities / dynamics of homelessness and the associated client groups who experience multiple issues of disadvantage as a result of their situation. Working to oversee the team of Support Practitioners, the Project Manager will work to foster a culture that aims to break the cycle of homelessness for those accessing the provision, inspiring the team to translate support into practical and effective help which develops life-skills, resilience and tenancy management abilities; whilst promoting an overall ‘better life’ for service users. Project Manager Responsibilities: To manage, motivate, support and develop the staff team based at Prospect Lodge, leading by example, to ensure service users and stakeholders receive an excellent service, whilst ensuring objectives are met and positive outcomes are achieved. Oversee and supervise staff caseloads, supporting professional recording and task completion via the MainStay system. Assist the staff team to drive direct outcomes for service user’s in-line with contractual requirements. Ensure the safe and effective delivery of services, including risk assessment, safety planning, and the safeguarding of adults. Promote the safety, security and welfare of both staff and service users whilst on shift. Oversee security and compliance requirements associated with managing a large HMO. Manage the staff rotas ensuring consistency of staffing levels at all times. Commit to being part of the On-site services on-call team / out of hours rota one week per month. Hold responsibility for the effective management, recording and submission of incidents at the project. Foster positive connections with local neighbours and the surrounding community, responding to concerns promptly and resolving issues in a timely manner to avoid the escalation of anxiety or distress. What we’re looking for in a Project Manager: A minimum of 2 years management / supervisory experience in a similar setting (Essential) NVQ Level 3 or above in Health & Social Care (Essential) Management qualification / currently working towards completion of - NVQ Level 5 in Leadership and Management or equivalent (Essential) Demonstrable experience of effectively managing, leading, motivating and inspiring staff A minimum of 3 years’ experience in a similar post supporting outreach services, hostel provision or a residential setting, and experience of case work (Essential) Driver with access to own vehicle (Essential) Relevant experience of the MainStay system, or similar Capita system Current working knowledge of the barriers facing homeless individuals Knowledge and experience of the Property Pool Plus system Relevant knowledge and experience of working with individuals experiencing repeat homelessness / eviction Relevant knowledge and experience of working with the following client groups: mental health; substance misuse issues; refugee status and multiple complex needs Knowledge and understanding of promoting Health & Safety in the Workplace, and in HMO’s Knowledge and understanding of Safeguarding procedures and legislation within statutory and non-statutory services Previous experience of multi-agency working This post is subject to enhanced DBS criminal record disclosure and subscription with the DBS Update Service