collaborate recruitment

The Service Delivery Manager will assume responsibility for leading and developing the customer service, scheduling, and coordination function within this growing organisation. The ideal candidate will be an experienced people manager, with a background in Facilities Management / Operations or a similar service led, installations / maintenance company. Key Responsibilities of the Service Delivery Manager: Oversee customer communication, coordinate field teams, improve processes, and ensure high-quality and end-to-end service delivery. Lead, coach, and support the customer delivery and scheduling team, setting clear, measurable goals and providing support and ongoing feedback Foster a culture of accountability, collaboration and continuous improvement Work closely with the senior management team, to help drive key business priorities and growth strategies Oversee the scheduling of service visits, installations, and surveys - acting as main point for escalations within the department. Ensure timely, professional communication with customers and partners Track jobs and projects through to completion Maintain accurate CRM and operational data Resource planning: Monitor workload and capacity, supporting the team as required Identify and implement process improvements (delivery, scheduling, communication workflows) Introduce best practice and tools to support planned growth initiatives The ideal Service Delivery Manager will have the following experience / skills: At least 5 years experience in customer service management, service delivery, or operations Strong leadership and communication skills, with confidence of mentoring and supporting a growing team. Highly organised with excellent attention to detail Ability to manage multiple priorities in a fast-moving environment Confident with Microsoft Office and CRM/job management systems Experience in facilities management or service-led environments (advantageous) Proactive, solutions-focused, and hands-on Please note that this is an Office based position, and therefore our client is looking for someone within a commutable distance of their Ferndown office. Benefits package: Competitive salary (Up to £70k) Quarterly Performance bonus Clear progression opportunities and a friendly supportive team environment On-site parking Opportunities to influence process, efficiency, and customer experience Up to 25 days holiday plus bank holidays If you are an ambitious, people centred leader, who thrives in fast paced, growing organisations, this could be an exciting career move. Please get in touch with Joy Bruce at Collaborate Recruitment, for more information, or to apply.

Contracts and Compliance Administrator: The Contracts and Compliance Administrator is a newly created position for our client who are specialists in their field, within the Construction sector. The ideal candidate will be detail oriented and highly organised, with both compliance, and contracts administration experience. You will be working closely with internal stakeholders, to support the wider team through tendering processes. Key Responsibilities of the Compliance and Contracts Administrator: Contracts: Assist with tender administration and respond to opportunities via supply chain platforms. Complete Pre-Qualification Questionnaires (PQQs) and maintain major account records. Review and check contract documentation. Compliance: Conduct internal audits and track actions to completion Maintain ISO, H&S, and compliance documents, checklists, and logs. Maintain legislation registers, memberships, and subscriptions. Represent the company in external audits and support accreditation processes. Prepare the company to undertake additional accreditations, as required, for future growth. Essential Skills & Experience: Strong organisational and IT skills; numerate with high attention to detail. Confident communicator, able to build relationships internally and externally. Construction Industry experience: With a focus on compliance and / or contract administration Desirable: AutoCAD experience. This position may also be suitable for a Trainee Quantity Surveyor; with ongoing studies supported. This is a fantastic opportunity for someone looking to grow in construction contract administration and compliance while contributing to a dynamic team. What's on offer: Competitive salary up to £40k Discretionary Annual Bonus scheme 25 days annual leave, plus bank holidays. A generous pension scheme Private health & dental care Furthermore, our client is proud of their commitment to promoting employee advancement, learning and growth, and as part of this, offer supported training opportunities. Please get in touch with Joy Bruce at Collaborate Recruitment, for more information or to apply.