Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team . This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions. Salary: £22-23 PAYE Line Management: None Working Pattern: Hybrid (Minimum 3 days office-based) Role Overview The Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: Housing Act 1996 (Part VII as amended) Homelessness Reduction Act 2017 The Homelessness Code of Guidance Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation. Key Responsibilities Housing Advice & Prevention Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication. Conduct comprehensive housing options interviews in a person-centred manner. Create, implement and review Personal Housing Plans. Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives. Statutory Homelessness Decision Making Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended). Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate. Accept, refuse or discharge duties in line with legislation, guidance and case law. Issue fully reasoned and legally compliant decision letters within statutory timescales. Case & Caseload Management Proactively manage a varied caseload through continuous assessment and review. Ensure accurate and timely case recording across all relevant systems. Maintain detailed file notes and ensure statutory notifications are issued correctly. Temporary Accommodation & Affordability Undertake affordability assessments. Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations. Housing Register & Allocations Assess applications to join the housing register. Verify evidence and determine priority in accordance with the allocations scheme. Safeguarding & Risk Management Carry out safeguarding and risk assessments for vulnerable applicants. Escalate concerns in line with child and adult protection procedures. Legal & Review Work Assist with statutory reviews under the Housing Act 1996. Support responses to legal challenges including County Court appeals and Judicial Reviews. Liaise with Legal Services and attend court where required. Partnership Working Work collaboratively with internal departments and external partners. Refer cases to appropriate agencies and attend case conferences as necessary. Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected. About You We are seeking a driven and technically competent housing professional with: Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience assessing and determining homelessness applications. Ability to interpret and apply complex legislation and case law. Experience managing a demanding caseload with minimal supervision. Strong written skills with the ability to draft legally defensible decision letters. Confidence in conducting interviews and making evidence-based decisions. Experience working within a performance-driven environment. Excellent partnership and stakeholder engagement skills. Core Competencies Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions. Critical thinking: Evidence-based decision-making using analytical reasoning. Creativity: Applying innovative approaches to prevent homelessness and improve outcomes. People-focused approach: Strong interpersonal capability and collaborative working style. Emotional intelligence: Managing sensitive conversations with empathy and professionalism. Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations. Negotiation: Influencing outcomes with landlords, partners and stakeholders. Service excellence: Commitment to delivering high standards of customer care. Cognitive flexibility: Ability to adapt to legislative change and service transformation. Why Apply? This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes. Apply now for the Housing Solutions role.
16/03/2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team . This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions. Salary: £22-23 PAYE Line Management: None Working Pattern: Hybrid (Minimum 3 days office-based) Role Overview The Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: Housing Act 1996 (Part VII as amended) Homelessness Reduction Act 2017 The Homelessness Code of Guidance Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation. Key Responsibilities Housing Advice & Prevention Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication. Conduct comprehensive housing options interviews in a person-centred manner. Create, implement and review Personal Housing Plans. Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives. Statutory Homelessness Decision Making Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended). Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate. Accept, refuse or discharge duties in line with legislation, guidance and case law. Issue fully reasoned and legally compliant decision letters within statutory timescales. Case & Caseload Management Proactively manage a varied caseload through continuous assessment and review. Ensure accurate and timely case recording across all relevant systems. Maintain detailed file notes and ensure statutory notifications are issued correctly. Temporary Accommodation & Affordability Undertake affordability assessments. Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations. Housing Register & Allocations Assess applications to join the housing register. Verify evidence and determine priority in accordance with the allocations scheme. Safeguarding & Risk Management Carry out safeguarding and risk assessments for vulnerable applicants. Escalate concerns in line with child and adult protection procedures. Legal & Review Work Assist with statutory reviews under the Housing Act 1996. Support responses to legal challenges including County Court appeals and Judicial Reviews. Liaise with Legal Services and attend court where required. Partnership Working Work collaboratively with internal departments and external partners. Refer cases to appropriate agencies and attend case conferences as necessary. Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected. About You We are seeking a driven and technically competent housing professional with: Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience assessing and determining homelessness applications. Ability to interpret and apply complex legislation and case law. Experience managing a demanding caseload with minimal supervision. Strong written skills with the ability to draft legally defensible decision letters. Confidence in conducting interviews and making evidence-based decisions. Experience working within a performance-driven environment. Excellent partnership and stakeholder engagement skills. Core Competencies Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions. Critical thinking: Evidence-based decision-making using analytical reasoning. Creativity: Applying innovative approaches to prevent homelessness and improve outcomes. People-focused approach: Strong interpersonal capability and collaborative working style. Emotional intelligence: Managing sensitive conversations with empathy and professionalism. Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations. Negotiation: Influencing outcomes with landlords, partners and stakeholders. Service excellence: Commitment to delivering high standards of customer care. Cognitive flexibility: Ability to adapt to legislative change and service transformation. Why Apply? This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes. Apply now for the Housing Solutions role.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of a Domestic Abuse Housing Coordinator. This is a pivotal strategic role responsible for leading and strengthening the organisation's housing response to domestic abuse, ensuring compliance with statutory housing duties and sector best practice. Rate: £27-28.90 (PAYE) Line Management: None Location: London (Hybrid Working Available) This position will drive the development and implementation of a comprehensive Domestic Abuse Housing Strategy aligned with the Greater London Authority (GLA) framework and the Whole Housing Approach, embedding a trauma-informed, survivor-centred and intersectional model across housing services. Role Overview Lead a full review of the housing offer for victims/survivors of domestic abuse , implementing new policies and procedural frameworks. Develop and deliver a local Domestic Abuse Housing Strategy aligned with regional strategy and organisational priorities. Identify service gaps and present evidence-based recommendations to senior leadership to improve outcomes. Ensure compliance with Domestic Abuse Act housing duties and associated regulatory requirements. Lead statutory reporting to the GLA (quarterly and annually). Design robust monitoring tools and oversee accurate data collection to meet Tier 1 GLA requirements. Embed the Whole Housing Approach across operational housing teams. Coordinate work towards Domestic Abuse Housing Alliance (DAHA) accreditation. Represent the housing provider at multi-agency forums, including partnership boards and strategy groups. Lead review and redesign of referral pathways to strengthen internal and external partnership working. Develop and deliver a revised training programme across housing services. Produce annual impact evaluations measuring strategy delivery and service outcomes. The role requires close partnership working with community safety, safeguarding, and external domestic abuse specialist services to ensure a coordinated and survivor-focused response. Key Responsibilities Strategy & Policy Leadership Develop, implement and evaluate a Domestic Abuse Housing Strategy. Align policy frameworks with the Whole Housing Approach and Violence Against Women and Girls (VAWG) priorities. Lead procedural mapping and redesign across housing departments to ensure compliance with domestic abuse legislation. Data & Performance Management Design monitoring frameworks to collect, analyse and report data. Conduct needs assessments incorporating demographic analysis and service gap identification. Lead statutory data submissions to the GLA. Partnership & Stakeholder Engagement Maintain strong working relationships with domestic abuse services and multi-agency partners. Represent housing services at partnership boards and strategic forums. Deliver presentations and briefings across internal departments and external stakeholders. Training & Service Improvement Review and enhance existing domestic abuse training provision. Coordinate delivery of updated training programmes. Strengthen referral pathways and internal guidance documentation. About You We are seeking an experienced housing or domestic abuse professional with: Strong understanding of domestic abuse, social housing and homelessness. Knowledge of the Domestic Abuse Act and its housing implications. Experience delivering strategic projects from inception to implementation. Proven ability to work collaboratively across matrix-managed teams. Strong analytical capability with experience in data interpretation and performance reporting. Excellent stakeholder engagement and negotiation skills. Commitment to survivor rights, trauma-informed practice and intersectionality. Experience within the VAWG sector (desirable). Knowledge of homelessness legislation including the Homelessness Reduction Act (desirable). Essential Competencies Emotional intelligence and high-level interpersonal awareness Evidence-based decision making and sound judgement Strategic negotiation capability Strong service orientation and outcome focus Cognitive flexibility and ability to lead through change Ability to operate independently within an agile working framework Additional Requirements Compliance with information governance, safeguarding, equalities and health & safety standards. Ability to contribute to organisational emergency planning and service continuity arrangements. Proficiency in Microsoft Office and housing management systems. Apply Now for the " Domestic Abuse Housing Coordinator"
16/03/2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of a Domestic Abuse Housing Coordinator. This is a pivotal strategic role responsible for leading and strengthening the organisation's housing response to domestic abuse, ensuring compliance with statutory housing duties and sector best practice. Rate: £27-28.90 (PAYE) Line Management: None Location: London (Hybrid Working Available) This position will drive the development and implementation of a comprehensive Domestic Abuse Housing Strategy aligned with the Greater London Authority (GLA) framework and the Whole Housing Approach, embedding a trauma-informed, survivor-centred and intersectional model across housing services. Role Overview Lead a full review of the housing offer for victims/survivors of domestic abuse , implementing new policies and procedural frameworks. Develop and deliver a local Domestic Abuse Housing Strategy aligned with regional strategy and organisational priorities. Identify service gaps and present evidence-based recommendations to senior leadership to improve outcomes. Ensure compliance with Domestic Abuse Act housing duties and associated regulatory requirements. Lead statutory reporting to the GLA (quarterly and annually). Design robust monitoring tools and oversee accurate data collection to meet Tier 1 GLA requirements. Embed the Whole Housing Approach across operational housing teams. Coordinate work towards Domestic Abuse Housing Alliance (DAHA) accreditation. Represent the housing provider at multi-agency forums, including partnership boards and strategy groups. Lead review and redesign of referral pathways to strengthen internal and external partnership working. Develop and deliver a revised training programme across housing services. Produce annual impact evaluations measuring strategy delivery and service outcomes. The role requires close partnership working with community safety, safeguarding, and external domestic abuse specialist services to ensure a coordinated and survivor-focused response. Key Responsibilities Strategy & Policy Leadership Develop, implement and evaluate a Domestic Abuse Housing Strategy. Align policy frameworks with the Whole Housing Approach and Violence Against Women and Girls (VAWG) priorities. Lead procedural mapping and redesign across housing departments to ensure compliance with domestic abuse legislation. Data & Performance Management Design monitoring frameworks to collect, analyse and report data. Conduct needs assessments incorporating demographic analysis and service gap identification. Lead statutory data submissions to the GLA. Partnership & Stakeholder Engagement Maintain strong working relationships with domestic abuse services and multi-agency partners. Represent housing services at partnership boards and strategic forums. Deliver presentations and briefings across internal departments and external stakeholders. Training & Service Improvement Review and enhance existing domestic abuse training provision. Coordinate delivery of updated training programmes. Strengthen referral pathways and internal guidance documentation. About You We are seeking an experienced housing or domestic abuse professional with: Strong understanding of domestic abuse, social housing and homelessness. Knowledge of the Domestic Abuse Act and its housing implications. Experience delivering strategic projects from inception to implementation. Proven ability to work collaboratively across matrix-managed teams. Strong analytical capability with experience in data interpretation and performance reporting. Excellent stakeholder engagement and negotiation skills. Commitment to survivor rights, trauma-informed practice and intersectionality. Experience within the VAWG sector (desirable). Knowledge of homelessness legislation including the Homelessness Reduction Act (desirable). Essential Competencies Emotional intelligence and high-level interpersonal awareness Evidence-based decision making and sound judgement Strategic negotiation capability Strong service orientation and outcome focus Cognitive flexibility and ability to lead through change Ability to operate independently within an agile working framework Additional Requirements Compliance with information governance, safeguarding, equalities and health & safety standards. Ability to contribute to organisational emergency planning and service continuity arrangements. Proficiency in Microsoft Office and housing management systems. Apply Now for the " Domestic Abuse Housing Coordinator"
