Our client is looking for ambitious sales professionals to join their showroom team as a Trainee Kitchen & Bathroom Sales Designer. Previous kitchen or bathroom design experience isn't essential our client will provide full training. What matters is your ability to connect with customers, understand their needs and confidently guide them through the sales process. The Role as a Kitchen & Bathroom Sales Designer, you'll work with customers from their first enquiry through to the completion of their project. You'll learn how to design beautiful kitchens and bathrooms, recommend products, prepare quotations and create an exceptional customer experience. Salary: £28,000 - £30,000 DOE This is an ideal opportunity for someone currently working in: Telephone Sales Telesales Outbound Sales Inbound Sales Contact Centre Sales Business Development Sales Executive Account Management Customer Sales Advisor who is looking to move into a consultative, customer-facing sales career. What You'll Be Doing Meeting customers in the showroom to discuss their project ideas. Understanding customer requirements and recommending suitable products. Learning to design kitchens and bathrooms using industry software. Preparing quotations and following up opportunities to secure sales. Building strong relationships with customers throughout their buying journey. Upselling complementary products and identifying additional sales opportunities. Coordinating orders and ensuring customers receive an outstanding service. Working towards individual and team sales targets. You don't need kitchen or bathroom experience. They are looking for sales ability and the right attitude. You'll have: Previous experience in a retail, telephone or sales-based role. A proven track record of achieving sales targets or KPIs. Excellent communication and listening skills. Confidence building rapport with customers. A consultative approach to selling rather than hard selling. Strong organisational skills and attention to detail. Good IT skills and the ability to learn new systems. A positive, enthusiastic attitude and willingness to learn. A full UK driving licence What You'll Receive Full training in kitchen and bathroom design. Ongoing coaching and development. A supportive team environment. Company pension. Staff discount. Career progression opportunities. This is more than a sales role it's a chance to build a long-term career in one of the UK's most rewarding sectors. If you enjoy helping customers, love achieving sales success and want to move away from being on the phone all day into a more varied, customer-facing position, we'd love to hear from you.
18/07/2026
Full time
Our client is looking for ambitious sales professionals to join their showroom team as a Trainee Kitchen & Bathroom Sales Designer. Previous kitchen or bathroom design experience isn't essential our client will provide full training. What matters is your ability to connect with customers, understand their needs and confidently guide them through the sales process. The Role as a Kitchen & Bathroom Sales Designer, you'll work with customers from their first enquiry through to the completion of their project. You'll learn how to design beautiful kitchens and bathrooms, recommend products, prepare quotations and create an exceptional customer experience. Salary: £28,000 - £30,000 DOE This is an ideal opportunity for someone currently working in: Telephone Sales Telesales Outbound Sales Inbound Sales Contact Centre Sales Business Development Sales Executive Account Management Customer Sales Advisor who is looking to move into a consultative, customer-facing sales career. What You'll Be Doing Meeting customers in the showroom to discuss their project ideas. Understanding customer requirements and recommending suitable products. Learning to design kitchens and bathrooms using industry software. Preparing quotations and following up opportunities to secure sales. Building strong relationships with customers throughout their buying journey. Upselling complementary products and identifying additional sales opportunities. Coordinating orders and ensuring customers receive an outstanding service. Working towards individual and team sales targets. You don't need kitchen or bathroom experience. They are looking for sales ability and the right attitude. You'll have: Previous experience in a retail, telephone or sales-based role. A proven track record of achieving sales targets or KPIs. Excellent communication and listening skills. Confidence building rapport with customers. A consultative approach to selling rather than hard selling. Strong organisational skills and attention to detail. Good IT skills and the ability to learn new systems. A positive, enthusiastic attitude and willingness to learn. A full UK driving licence What You'll Receive Full training in kitchen and bathroom design. Ongoing coaching and development. A supportive team environment. Company pension. Staff discount. Career progression opportunities. This is more than a sales role it's a chance to build a long-term career in one of the UK's most rewarding sectors. If you enjoy helping customers, love achieving sales success and want to move away from being on the phone all day into a more varied, customer-facing position, we'd love to hear from you.
Our client are a leading Builders Merchants providing building supplies to a mixture of trade and retail customers. An exciting opportunity has arisen to join a small branch in the North West London region. This is a branch in need of a strong Sales Manager to help push the branch back into profitability after having been underperforming recently. You will be managing a small team to help push the sales forward whilst also taking a very hands on and active role in generating sales for the branch. Speaking with account customers to forge strong working relationships, but also calling lapsed accounts, low-spendinghands-on accounts, and canvassing for new business. Due to the nature of the business, it is essential that the successful candidate has experience selling some form of building materials. This could be from a Builders Merchants, Roofing Merchants, Drainage Merchants, Plumbers Merchants or similar, but sales and management experience within a merchant environment is required. Our client are offering the following: - Basic salary of up to c 43k (depending on experience) - Company bonus - Company pension - 25 days holiday + 8 bank holidays - Company discounts - Employee assistance program - Excellent career growth opportunities If you are an experienced Sales Manager or Assistant Branch Manager from within the merchant sector and are looking for your next career move, please apply now to find out more!
16/07/2026
Full time
Our client are a leading Builders Merchants providing building supplies to a mixture of trade and retail customers. An exciting opportunity has arisen to join a small branch in the North West London region. This is a branch in need of a strong Sales Manager to help push the branch back into profitability after having been underperforming recently. You will be managing a small team to help push the sales forward whilst also taking a very hands on and active role in generating sales for the branch. Speaking with account customers to forge strong working relationships, but also calling lapsed accounts, low-spendinghands-on accounts, and canvassing for new business. Due to the nature of the business, it is essential that the successful candidate has experience selling some form of building materials. This could be from a Builders Merchants, Roofing Merchants, Drainage Merchants, Plumbers Merchants or similar, but sales and management experience within a merchant environment is required. Our client are offering the following: - Basic salary of up to c 43k (depending on experience) - Company bonus - Company pension - 25 days holiday + 8 bank holidays - Company discounts - Employee assistance program - Excellent career growth opportunities If you are an experienced Sales Manager or Assistant Branch Manager from within the merchant sector and are looking for your next career move, please apply now to find out more!
Showroom Consultant Are you passionate about creating beautiful kitchen and bathrooms and delivering exceptional customer service? This is an exciting opportunity for a customer-focused sales professional who enjoys building relationships, designing inspiring bathroom spaces and guiding customers through their project from initial enquiry to final purchase. Salary : £35,000 - £40,000 + Bonus The Role As a Showroom Consultant, you'll be the first point of contact for customers, providing expert advice and helping them turn their ideas into reality. You'll manage the entire sales journey, ensuring every customer receives a professional, friendly and seamless experience. Key Responsibilities Welcome customers into the showroom and provide expert advice on kitchen & bathroom products and design solutions. Manage customer enquiries from initial contact through to order completion. Visit customers on-site or in their homes when required to discuss project requirements. Design and coordinate kitchen & bathroom projects tailored to individual needs and budgets. Prepare accurate quotations and proactively follow up to secure sales. Maximise sales opportunities through upselling and recommending complementary products. Build strong relationships with customers to encourage repeat business and referrals. Work closely with colleagues to ensure projects are delivered efficiently and to a high standard. Maintain an organised, attractive showroom and keep product knowledge up to date. About You We're looking for someone who has: Previous experience within the kitchen or bathroom industry (essential). A proven background in showroom or retail sales. Excellent customer service and relationship-building skills. Strong communication and negotiation abilities. Good IT skills and confidence using computer systems. A full UK driving licence. Excellent organisational skills with the ability to manage multiple projects. The ability to work independently as well as part of a team. A good understanding of health and safety practices. Working Hours Monday to Friday: 7:30am 5:00pm and every other Saturday: 8:00am 12:00pm What We Offer Company pension scheme Generous holiday entitlement Staff discount Employee Assistance Programme (EAP) Retail and lifestyle discounts Ongoing training and career development opportunities Branded uniform If you're enthusiastic about Kitchen or bathroom design, enjoy working with customers, and are looking to develop your career with a supportive and successful business, we'd love to hear from you.
14/07/2026
Full time
Showroom Consultant Are you passionate about creating beautiful kitchen and bathrooms and delivering exceptional customer service? This is an exciting opportunity for a customer-focused sales professional who enjoys building relationships, designing inspiring bathroom spaces and guiding customers through their project from initial enquiry to final purchase. Salary : £35,000 - £40,000 + Bonus The Role As a Showroom Consultant, you'll be the first point of contact for customers, providing expert advice and helping them turn their ideas into reality. You'll manage the entire sales journey, ensuring every customer receives a professional, friendly and seamless experience. Key Responsibilities Welcome customers into the showroom and provide expert advice on kitchen & bathroom products and design solutions. Manage customer enquiries from initial contact through to order completion. Visit customers on-site or in their homes when required to discuss project requirements. Design and coordinate kitchen & bathroom projects tailored to individual needs and budgets. Prepare accurate quotations and proactively follow up to secure sales. Maximise sales opportunities through upselling and recommending complementary products. Build strong relationships with customers to encourage repeat business and referrals. Work closely with colleagues to ensure projects are delivered efficiently and to a high standard. Maintain an organised, attractive showroom and keep product knowledge up to date. About You We're looking for someone who has: Previous experience within the kitchen or bathroom industry (essential). A proven background in showroom or retail sales. Excellent customer service and relationship-building skills. Strong communication and negotiation abilities. Good IT skills and confidence using computer systems. A full UK driving licence. Excellent organisational skills with the ability to manage multiple projects. The ability to work independently as well as part of a team. A good understanding of health and safety practices. Working Hours Monday to Friday: 7:30am 5:00pm and every other Saturday: 8:00am 12:00pm What We Offer Company pension scheme Generous holiday entitlement Staff discount Employee Assistance Programme (EAP) Retail and lifestyle discounts Ongoing training and career development opportunities Branded uniform If you're enthusiastic about Kitchen or bathroom design, enjoy working with customers, and are looking to develop your career with a supportive and successful business, we'd love to hear from you.
Have you built a successful career in telephone sales and are ready for a role where you can meet customers face-to-face? If you're a confident salesperson who enjoys building relationships, closing deals, and delivering outstanding customer service, this could be the perfect next step. We're looking for ambitious sales professionals to join our showroom team as a Trainee Kitchen & Bathroom Sales Designer . Previous kitchen or bathroom design experience isn't essential our client will provide full training. What matters is your ability to connect with customers, understand their needs, and confidently guide them through the sales process. The Role As a Kitchen & Bathroom Sales Designer, you'll work with customers from their first enquiry through to the completion of their project. You'll learn how to design beautiful kitchens and bathrooms, recommend products, prepare quotations and create an exceptional customer experience. This is an ideal opportunity for someone currently working in: Telephone Sales Telesales Outbound Sales Inbound Sales Contact Centre Sales Business Development Sales Executive Account Management Customer Sales Advisor who is looking to move into a consultative, customer-facing sales career. What You'll Be Doing Meeting customers in our showroom to discuss their project ideas. Understanding customer requirements and recommending suitable products. Learning to design kitchens and bathrooms using industry software. Preparing quotations and following up opportunities to secure sales. Building strong relationships with customers throughout their buying journey. Upselling complementary products and identifying additional sales opportunities. Coordinating orders and ensuring customers receive an outstanding service. Working towards individual and team sales targets. What We're Looking For You don't need kitchen or bathroom experience. We're looking for sales ability and the right attitude. You'll have: Previous experience in a telephone or sales-based role. A proven track record of achieving sales targets or KPIs. Excellent communication and listening skills. Confidence building rapport with customers. A consultative approach to selling rather than hard selling. Strong organisational skills and attention to detail. Good IT skills and the ability to learn new systems. A positive, enthusiastic attitude and willingness to learn. A full UK driving licence (preferred or essential depending on the role). What You'll Receive Full training in kitchen and bathroom design. Ongoing coaching and development. A supportive team environment. Company pension. Staff discount. Career progression opportunities. This is more than a sales role it's a chance to build a long-term career in one of the UK's most rewarding sectors. If you enjoy helping customers, love achieving sales success and want to move away from being on the phone all day into a more varied, customer-facing position, we'd love to hear from you.
14/07/2026
Full time
Have you built a successful career in telephone sales and are ready for a role where you can meet customers face-to-face? If you're a confident salesperson who enjoys building relationships, closing deals, and delivering outstanding customer service, this could be the perfect next step. We're looking for ambitious sales professionals to join our showroom team as a Trainee Kitchen & Bathroom Sales Designer . Previous kitchen or bathroom design experience isn't essential our client will provide full training. What matters is your ability to connect with customers, understand their needs, and confidently guide them through the sales process. The Role As a Kitchen & Bathroom Sales Designer, you'll work with customers from their first enquiry through to the completion of their project. You'll learn how to design beautiful kitchens and bathrooms, recommend products, prepare quotations and create an exceptional customer experience. This is an ideal opportunity for someone currently working in: Telephone Sales Telesales Outbound Sales Inbound Sales Contact Centre Sales Business Development Sales Executive Account Management Customer Sales Advisor who is looking to move into a consultative, customer-facing sales career. What You'll Be Doing Meeting customers in our showroom to discuss their project ideas. Understanding customer requirements and recommending suitable products. Learning to design kitchens and bathrooms using industry software. Preparing quotations and following up opportunities to secure sales. Building strong relationships with customers throughout their buying journey. Upselling complementary products and identifying additional sales opportunities. Coordinating orders and ensuring customers receive an outstanding service. Working towards individual and team sales targets. What We're Looking For You don't need kitchen or bathroom experience. We're looking for sales ability and the right attitude. You'll have: Previous experience in a telephone or sales-based role. A proven track record of achieving sales targets or KPIs. Excellent communication and listening skills. Confidence building rapport with customers. A consultative approach to selling rather than hard selling. Strong organisational skills and attention to detail. Good IT skills and the ability to learn new systems. A positive, enthusiastic attitude and willingness to learn. A full UK driving licence (preferred or essential depending on the role). What You'll Receive Full training in kitchen and bathroom design. Ongoing coaching and development. A supportive team environment. Company pension. Staff discount. Career progression opportunities. This is more than a sales role it's a chance to build a long-term career in one of the UK's most rewarding sectors. If you enjoy helping customers, love achieving sales success and want to move away from being on the phone all day into a more varied, customer-facing position, we'd love to hear from you.
Our client is a well-respected builders merchant who have a fantastic reputation within the constructions supplies market place. Due to their continued success and expansion, we have a fantastic opportunity as we are recruiting an Assistant Branch Manager to join their team. As the Assistant Branch Manager you will support the Branch Manager in looking after the smooth running of the branch. Hours: Mon - Fri 07:30 - 17:00 + Alternate Saturday morning - 08:00 - 12:00 Salary: Up to £40,000 DOE The Assistant Branch Manager will be responsible for the successful running of the branch with duties including but not limited to: Ensuring that branch sales targets are met. Management of the staff Responsible for ensuring that the staff meet their KPI's. Liaising with the Branch Manager, Yard Manager, Transport, and Sales to ensure an excellent user experience for the customers. Looking after key account customers and ensuring that their business is kept within the branch. Ensuring Health & Safety targets are met and that standards are of the highest order at all times. Due to the nature of the business, previous management experience within Builders Merchant, Timber Merchant is essential. If you are interested in finding out more about this opportunity and would like to attend an interview for this position, please apply now.
13/07/2026
Full time
Our client is a well-respected builders merchant who have a fantastic reputation within the constructions supplies market place. Due to their continued success and expansion, we have a fantastic opportunity as we are recruiting an Assistant Branch Manager to join their team. As the Assistant Branch Manager you will support the Branch Manager in looking after the smooth running of the branch. Hours: Mon - Fri 07:30 - 17:00 + Alternate Saturday morning - 08:00 - 12:00 Salary: Up to £40,000 DOE The Assistant Branch Manager will be responsible for the successful running of the branch with duties including but not limited to: Ensuring that branch sales targets are met. Management of the staff Responsible for ensuring that the staff meet their KPI's. Liaising with the Branch Manager, Yard Manager, Transport, and Sales to ensure an excellent user experience for the customers. Looking after key account customers and ensuring that their business is kept within the branch. Ensuring Health & Safety targets are met and that standards are of the highest order at all times. Due to the nature of the business, previous management experience within Builders Merchant, Timber Merchant is essential. If you are interested in finding out more about this opportunity and would like to attend an interview for this position, please apply now.
The Branch Supervisor is responsible for supporting the day-to-day running of the branch, ensuring excellent customer service, safe operations, strong team performance and achievement of sales and operational targets. The role involves supervising staff, maintaining stock control and helping create an efficient, customer-focused branch environment. Salary: Up to £35,000 DOE Key Responsibilities Operations & Branch Performance Support the Branch Manager in the daily operation of the branch. Ensure smooth running of trade counter, warehouse and yard activities. Help achieve branch sales and profitability targets. Monitor stock levels and ensure accurate stock control procedures. Ensure goods are received, stored and dispatched correctly. Maintain high standards of housekeeping throughout the branch. Team Supervision Supervise branch staff and provide day-to-day guidance. Assist with staff training, development and performance management. Support rota planning and workload allocation. Promote a positive and professional team culture. Customer Service Deliver excellent customer service to trade and retail customers. Handle customer queries, complaints and escalations professionally. Build strong relationships with local contractors and account customers. Support upselling and cross-selling opportunities. Health & Safety Ensure compliance with company health & safety procedures. Promote safe working practices across the branch. Conduct regular safety checks and report hazards promptly. Ensure correct use of PPE and equipment. Administration Complete branch paperwork and operational reporting accurately. Support cash handling and banking procedures where required. Assist with ordering, invoicing and supplier coordination. Skills & Experience Required Previous experience within a builder s merchant, trade supply, or wholesale environment. Experience supervising or leading a team. Strong customer service skills. Good communication and organisational abilities. Knowledge of stock control and warehouse operations. Ability to work in a fast-paced environment.
07/07/2026
Full time
The Branch Supervisor is responsible for supporting the day-to-day running of the branch, ensuring excellent customer service, safe operations, strong team performance and achievement of sales and operational targets. The role involves supervising staff, maintaining stock control and helping create an efficient, customer-focused branch environment. Salary: Up to £35,000 DOE Key Responsibilities Operations & Branch Performance Support the Branch Manager in the daily operation of the branch. Ensure smooth running of trade counter, warehouse and yard activities. Help achieve branch sales and profitability targets. Monitor stock levels and ensure accurate stock control procedures. Ensure goods are received, stored and dispatched correctly. Maintain high standards of housekeeping throughout the branch. Team Supervision Supervise branch staff and provide day-to-day guidance. Assist with staff training, development and performance management. Support rota planning and workload allocation. Promote a positive and professional team culture. Customer Service Deliver excellent customer service to trade and retail customers. Handle customer queries, complaints and escalations professionally. Build strong relationships with local contractors and account customers. Support upselling and cross-selling opportunities. Health & Safety Ensure compliance with company health & safety procedures. Promote safe working practices across the branch. Conduct regular safety checks and report hazards promptly. Ensure correct use of PPE and equipment. Administration Complete branch paperwork and operational reporting accurately. Support cash handling and banking procedures where required. Assist with ordering, invoicing and supplier coordination. Skills & Experience Required Previous experience within a builder s merchant, trade supply, or wholesale environment. Experience supervising or leading a team. Strong customer service skills. Good communication and organisational abilities. Knowledge of stock control and warehouse operations. Ability to work in a fast-paced environment.
Branch Manager Designate Salary: £50,000 - £55,000 DOE Hours: Monday to Friday 07:30 - 17:00 and alternate Saturdays 08.00 - 12.00 Branch Manager Designate Key Responsibilities Operational Management Support the day-to-day running of branch operations. Ensure high standards of customer service are maintained. Assist in managing stock levels and stock accuracy. Ensure compliance with all company procedures and health and safety regulations. Maintain excellent housekeeping standards throughout the branch. Support continuous operational improvements. Commercial Performance Help deliver branch sales and profitability targets. Identify opportunities to increase sales and margin. Build strong relationships with trade and retail customers. Work closely with internal sales and external sales teams to maximise business opportunities. Monitor local market activity and competitor performance. Leadership Learn how to lead, motivate and develop branch colleagues. Support recruitment, induction and training activities where appropriate. Promote a positive, customer-focused team culture. Lead by example through professional behaviour and strong work ethic. Customer Service Build lasting relationships with customers. Resolve customer issues promptly and professionally. Ensure customers receive knowledgeable advice and excellent service. Promote company products and value-added services. Health, Safety & Compliance Ensure safe working practices are followed at all times. Support regular branch audits. Promote a strong safety culture. Ensure compliance with company policies and relevant legislation. Financial Management Understand branch budgets and profit and loss accounts. Monitor costs and help identify opportunities to improve profitability. Assist with credit control and cash management procedures. Support stock control and loss prevention initiatives. Skills & Experience Essential Previous experience within a builders' merchant Previous supervisory, assistant branch manager or branch manager experience. Strong customer service skills. Good commercial awareness. Experience supervising or leading a team. Excellent communication and interpersonal skills. Ability to build relationships with customers and colleagues. Good organisational and problem-solving skills. IT literate, including Microsoft Office.
07/07/2026
Full time
Branch Manager Designate Salary: £50,000 - £55,000 DOE Hours: Monday to Friday 07:30 - 17:00 and alternate Saturdays 08.00 - 12.00 Branch Manager Designate Key Responsibilities Operational Management Support the day-to-day running of branch operations. Ensure high standards of customer service are maintained. Assist in managing stock levels and stock accuracy. Ensure compliance with all company procedures and health and safety regulations. Maintain excellent housekeeping standards throughout the branch. Support continuous operational improvements. Commercial Performance Help deliver branch sales and profitability targets. Identify opportunities to increase sales and margin. Build strong relationships with trade and retail customers. Work closely with internal sales and external sales teams to maximise business opportunities. Monitor local market activity and competitor performance. Leadership Learn how to lead, motivate and develop branch colleagues. Support recruitment, induction and training activities where appropriate. Promote a positive, customer-focused team culture. Lead by example through professional behaviour and strong work ethic. Customer Service Build lasting relationships with customers. Resolve customer issues promptly and professionally. Ensure customers receive knowledgeable advice and excellent service. Promote company products and value-added services. Health, Safety & Compliance Ensure safe working practices are followed at all times. Support regular branch audits. Promote a strong safety culture. Ensure compliance with company policies and relevant legislation. Financial Management Understand branch budgets and profit and loss accounts. Monitor costs and help identify opportunities to improve profitability. Assist with credit control and cash management procedures. Support stock control and loss prevention initiatives. Skills & Experience Essential Previous experience within a builders' merchant Previous supervisory, assistant branch manager or branch manager experience. Strong customer service skills. Good commercial awareness. Experience supervising or leading a team. Excellent communication and interpersonal skills. Ability to build relationships with customers and colleagues. Good organisational and problem-solving skills. IT literate, including Microsoft Office.
Branch Manager - Builders Merchant Salary: Up to £55,000 DOE + Company car Hours: Monday Friday + alternate Saturday mornings About the Role Our client is seeking an experienced and commercially driven Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers. Branch Manager Key Responsibilities Sales & Commercial Performance Lead from the front in driving branch sales and profitability Develop and implement local sales strategies to grow market share Build and maintain strong relationships with key trade customers Monitor KPIs, margins, and performance to ensure targets are achieved Leadership & Team Management Manage, motivate and develop a high-performing branch team Set clear objectives and support team members to achieve their goals Conduct regular performance reviews and provide ongoing coaching Foster a positive, customer-focused culture Operations & Compliance Oversee all day-to-day branch operations including stock control and logistics Ensure compliance with company policies, health & safety regulations and industry standards Maintain high standards of housekeeping and branch presentation Customer Service Deliver an exceptional customer experience at all times Resolve escalated customer issues quickly and effectively Promote a proactive and solutions-focused approach within the team About You Proven experience in a builder s merchant Strong sales and commercial awareness with a track record of achieving targets Experienced people manager with excellent leadership skills Customer-focused with strong relationship-building abilities Organised, hands-on and results-driven Good understanding of stock management and branch operations
01/07/2026
Full time
Branch Manager - Builders Merchant Salary: Up to £55,000 DOE + Company car Hours: Monday Friday + alternate Saturday mornings About the Role Our client is seeking an experienced and commercially driven Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers. Branch Manager Key Responsibilities Sales & Commercial Performance Lead from the front in driving branch sales and profitability Develop and implement local sales strategies to grow market share Build and maintain strong relationships with key trade customers Monitor KPIs, margins, and performance to ensure targets are achieved Leadership & Team Management Manage, motivate and develop a high-performing branch team Set clear objectives and support team members to achieve their goals Conduct regular performance reviews and provide ongoing coaching Foster a positive, customer-focused culture Operations & Compliance Oversee all day-to-day branch operations including stock control and logistics Ensure compliance with company policies, health & safety regulations and industry standards Maintain high standards of housekeeping and branch presentation Customer Service Deliver an exceptional customer experience at all times Resolve escalated customer issues quickly and effectively Promote a proactive and solutions-focused approach within the team About You Proven experience in a builder s merchant Strong sales and commercial awareness with a track record of achieving targets Experienced people manager with excellent leadership skills Customer-focused with strong relationship-building abilities Organised, hands-on and results-driven Good understanding of stock management and branch operations