Hamilton Woods

Repairs Customer Service Manager Fixed Term Contract, 12 months+ 45,000 Heckmondwike, West Yorkshire / hybrid Hamilton Woods Associates are currently recruiting for a Repairs Customer Service Manager to lead and manage the repairs call team, on a fixed term contract for 12 months. Duties and Responsibilities of the Repairs Customer Service Manager: Lead and manage the Repairs inbound call team, along with scheduling and administrative functions. Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required. Take ownership of supply chain processes, including materials management and availability. Manage the company's vehicle fleet, ensuring effective coordination and upkeep. Track, analyse and report on service performance, identifying areas for improvement. Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures. Essential Requirements of the Repairs Customer Service Manager: Previous eperience managing schedulers and customer service advisors Experience working within a repairs or housing background would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Executive Assistant (PA to Directors) Temp role (3 months- ongoing) 20-22 per hour (Umbrella) Coventry Hamilton Woods Associates are currently recruiting for an Executive Assistant to join an organisation to support 3 Directors across a Housing Association based in Coventry. Responsibilities of the Executive Assistant Provide high-level administrative support to senior leadership, ensuring smooth day-to-day operations Manage complex diaries, prioritising meetings and coordinating schedules Act as a key point of contact, handling internal and external communications with professionalism Coordinate meetings, events and travel arrangements, including logistics and agendas Take accurate minutes and track actions to ensure follow-through Maintain confidential records and handle sensitive information with discretion Build strong working relationships across teams and with external partners Essential Experience of the Executive Assistant Full UK Driving Licence. Basic DBS (In date). Experience of managing Director's diaries in a fast-paced business. High levels of Administration. Highly organised. To be considered for this exciting role, please contact Alice Wright - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Repairs Manager 3 months+ (Apply online only) day rate Trafford/ Hybrid Hamilton Woods Associates have been engaged to recruit to a Repairs Manager on an exclusive basis to join a social housing provider to lead their responsive repairs team on an initial temporary basis. There is scope for the role to become permanent. A minimum of one day a week will be required in their offices. Duties of the Repairs Manager include: Providing operational leadership to a team of x12 Trades Operatives, ensuring the delivery of an efficient reactive repairs service to social housing tenants Leading on system, data and process improvements Driving the achievement of all repairs KPIs, implementing targeted interventions where required Overseeing the leadership of trade operatives, subcontractors and associated resources Ensuring safe, efficient and value for money service delivery Acting as the escalation point for complex repairs and customer complaints, ensuring thorough investigation and resolution Requirements of the Repairs Manager include: Previous experience leading an efficient repairs service Track record of leading and managing teams within a similar environment Experience of budget management To be considered for this exciting role, please contact Bethan Hall- Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Senior Investment & Asset Manager Permanent 60-65k + car allowance West Midlands Hamilton Woods Associates are currently recruiting for a Senior Investment Manager to provide be responsible for the day-to-day programme and project management, on a permanent basis. Duties and Responsibilities of the Asset Manager: Provide effective and strong leadership to the services and asset management teams Ensure contractors plan, programme and complete works in accordance with agreed specifications Manage project works and programmes as detailed to ensure works are completed on time, within budget and to specification Monitor contractors' performance against agreed targets Produce work schedules and specifications Assist, review and monitor budgets Monitor Health and Safety on all projects Manage and resolve complaints Essential Requirements of the Senior Investment Manager: A relevant professional qualification- CIOB, RICS Experience of contract procurement and management of major works Relevant degree or strong experience in the role Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Income Officer Temporary (6 Month FTC) 24-25K P/A Birmingham Hamilton Woods Associates are currently recruiting for an Income Officer to join an organisation based in Birmingham on a temporary basis to be responsible for the collection and management of rental income against set targets and procedures. Duties and Responsibilities of the Income Officer: Manage the collection and oversight of rental income, ensuring targets and procedures are met. Address tenant inquiries, providing regular updates on the status of their accounts and resolving queries promptly. Identify households requiring specialist support and collaborate with Welfare Benefits, Tenancy Support services, and other agencies to assist tenants in maintaining their tenancy. Contribute to the association's financial inclusion initiatives, such as supporting access to digital training and employment pathways. Essential Requirements of the Income Officer: Previous experience within housing management and income recovery Strong administration, with intermediate Excel Confident, quicker learner, with a professional telephone manner To be considered for this exciting role, please contact Alice Wright- Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Senior Income Officer Permanent 37,000 per annum Birmingham (On site) Hamilton Woods Associates are currently recruiting for a Senior Income Officer on a temp to permanent basis to manage the effective delivery of a high quality income and debt recovery service. Duties and Responsibilities of the Income Team Leader: Lead and manage the Income Management team Maximise income collection Work on complex cases, working with legal teams and attending court hearings Prepare and manage court cases Visit tenants at their properties and attend court when required Carry out arrears management Provide benefit advice Liaise with other departments Essential Requirements of the Income Team Leader: Full UK Driving Licence Previous experience within the Housing sector as an Income Officer Must have experience of managing complex rent arears case at a high level To be considered for this exciting role, please contact Alice Wright - Senior Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Electrician Temporary 25.65 Umbrella + Van and Fuel Card Manchester Hamilton Woods Associates are currently recruiting for an Electrician on behalf of an organisation to undertake all aspects of electrical work within occupied and void domestic properties on a temporary basis. Duties & Responsibilities of the Electrician: Undertake all aspects of electrical work within occupied and void domestic properties Diagnose electrical faults and carry out repairs, replacements, and remedial works as required Complete all electrical testing and certification in line with BS 7671, including EICRs, Minor Works, and Installation Certificates Provide an excellent customer experience by understanding individual customer needs and adapting your approach accordingly Identify, report, and escalate any repair requirements or safeguarding concerns identified within customers' homes Accurately update PDA systems in real time and communicate effectively with planners when jobs are non-viable or customers are unavailable Essential Requirements of the Electrician: 2391 or equivalent 18th Edition Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Technical Officer Permanent 51,500 Buckinghamshire Hamilton Woods Associates are currently recruiting for a Technical Officer on a permanent basis to deliver day-to-day repairs and minor projects to improve and protect homes. Duties of the Technical Officer role will include, but is not limited to: Deliver day-to-day repairs and minor projects to improve and protect homes Manage work safely, efficiently, and cost-effectively Support responsive repairs during and occasionally outside office hours Ensure fair, high-quality service that maximises asset value Work closely with teams, contractors, and stakeholders Provide excellent customer service aligned with organisational values Involve tenants and leaseholders in service design and delivery Manage projects and contractors, ensuring quality and compliance Provide technical advice and support to colleagues and stakeholders Manage project finances, accounts, invoices, and certifications Produce project updates, reviews, and support inspections Essential Requirements for the Technical Officer: UK Driving Licence A relevant technical qualification or demonstrable equivalent experience in a similar role. To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Repairs Office Manager Fixed Term Contract, 12 months+ 45,000 Kirklees, West Yorkshire/ Hybrid Hamilton Woods Associates are currently recruiting for a Repairs Office Manager to lead and manage the repairs call team, planners and administrators on a fixed term contract for 12 months. Duties and Responsibilities of the Repairs Office Manager: Lead and manage the Repairs inbound call team, along with scheduling and administrative functions. Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required. Take ownership of supply chain processes, including materials management and availability. Manage the company's vehicle fleet, ensuring effective coordination and upkeep. Track, analyse and report on service performance, identifying areas for improvement. Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures. To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Compliance Officer Fixed Term Contract, 12 months 31,000 Medway, Kent Hamilton Woods Associates are currently recruiting for a Compliance Officer to join an organisation based in Medway, Kent. Duties & Responsibilities of the Compliance Officer: Deliver administrative support across key compliance areas such as fire safety, gas checks, asbestos control, and water safety. Oversee and monitor reactive maintenance tasks, ensuring correct order processing, system updates, and escalation of recurring issues to contract leads. Communicate with contractors to follow up on outstanding documentation and payments. Coordinate safety checks and inspections by arranging appointments directly with residents. Take ownership of no-access situations, working closely with housing teams and preparing any necessary legal documentation. Keep systems and records up to date, including financial tracking and invoice management. Compile and share data to help monitor contractor and consultant performance. Provide day-to-day assistance to the Contract Manager, including meeting coordination and documentation. Inspect completed work to ensure it meets expected standards and contract requirements. Essential Requirements of the Compliance Officer: Previous experience working as a Compliance Officer To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.