bpha

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.

Are you passionate about making a difference in people s lives? Are you an enthusiastic and driven individual with a proven ability to deliver exceptional customer service in a supported housing environment? Do you possess a strong commitment to empowering individuals to lead independent lives within their communities? We have an exciting opportunity for you! At bpha we are seeking a dedicated and proactive Independent Living Scheme Manager, who is self-motivated to oversee and manage one of our Independent Living Scheme s in Cambridge. This site-based role is pivotal in creating a welcoming and inclusive environment for our customers. Working 37 hours per week, we offer flexible arrangements from Monday to Friday. A full driving license is preferred but not essential. As an Independent Living Scheme Manager, you will be: Leading the effective housing management of an Independent Living Scheme, ensuring a high standard of service delivery. Conducting assessments to understand the housing and support needs of prospective and current customers, enabling successful tenancy sustainment. Managing scheme budgets and develop actionable plans to meet service objectives. Collaborating with external agencies to enhance the support provided to our customers. Addressing housing-related issues including rent arrears, antisocial behaviour, safeguarding, and maintenance working with social rented and shared ownership customers. Ensuring compliance with health and safety regulations and oversee facility maintenance. We d Love to Meet Someone With: A genuine passion for supporting others, demonstrating empathy and compassion. Knowledge, experience, and understanding of intensive housing management, social rent, leaseholds, and tenancy management issues. Knowledge of professional boundaries, safeguarding principles, and managing antisocial behaviour case work. Strong experience in providing person-centred support, particularly for individuals with complex needs. Excellent communication skills, both verbal and written, along with strong IT literacy. Confidence to work independently, with effective risk assessment and support planning capabilities. Exceptional organisational skills, with the ability to manage a busy and diverse workload. Desirable: Experience in housing management or a related field. Knowledge of health and safety in housing environments. Housing qualification (or equivalent experience). Special Requirements This role requires an Enhanced DBS check. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. What We Offer You: A competitive salary from £33,000 Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks.

Senior Project Manager (Asset Investment) £62,000 inc car allowance Bedford Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations. The role includes oversight of budgets, forecasting, and spend profiling for planned and cyclical works. Key Responsibilities Ensure compliance with CDM 2015 and other statutory obligations. Monitor health and safety through site visits and documentation. Lead a team of project managers, officers, and coordinators. Conduct performance reviews and manage recruitment. Deliver efficient programmes of work with clear targets and milestones. Manage leaseholder consultations and ensure quality, cost, and time targets are met. Ensure contractor performance meets targets and resolve conflicts. Develop and monitor budgets with finance and asset data teams. Engage residents for feedback and improve satisfaction. Provide guidance across the department and deputise for the Asset Investment Manager. Ensure adherence to policies, financial regulations, and GDPR. Required Skills Strong leadership and customer care skills. Problem-solving and interpersonal skills. Proficiency in MS Office and asset management software. Knowledge of construction and residential maintenance. Understanding of contract administration and health & safety legislation. Experience in budget management and team leadership. Degree or equivalent experience (Essential). CIH Level 3, RICS/CIOB (Desirable). Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

To deliver a high-quality cleaning service across designated schemes, ensuring communal areas are clean, safe, and welcoming for residents. The role requires a proactive approach to cleanliness, safety, and resident support, contributing to the overall wellbeing of the community. Key Responsibilities Perform routine cleaning of communal areas, guest rooms, lounges, and dining rooms. Use cleaning products safely and in accordance with COSHH guidelines. Maintain accurate stock records and order cleaning materials as required. Plan work schedules with consideration for residents needs and preferences. Conduct fire safety and health & safety checks, reporting repairs promptly. Keep communal areas tidy and free from hazards. Attend regular training sessions and maintain up-to-date training logs. Complete daily/weekly/monthly health and safety checks (e.g. COSHH, water testing). Person Specification Essential Skills & Attributes Ability to walk around buildings and use stairs. Capable of assisting frail residents, including pushing wheelchairs. Willingness to provide first aid after training. Physically able to move furniture and make beds. Self-motivated and able to work independently. Calm under pressure and able to manage conflicting priorities. Approachable and responsive to resident needs. Desirable Skills Basic IT skills (MS Word and Outlook). Previous experience in cleaning roles. Knowledge & Experience Understanding of older people's needs. Awareness of professional boundaries. Flexible and positive attitude to work. Our Values We take responsibility We do what we say and hold ourselves accountable. We show empathy We listen, respect, and care for our colleagues and customers. We are better together We collaborate and celebrate diversity. We are ambitious We strive for excellence and continuous improvement. Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Building Safety and Asset Compliance Officer £30,216 per annum Bedford - Hybrid Permanent, Full Time To support the Project Manager in delivering centralised asbestos-related compliance activities. This includes coordinating surveys and asbestos removal works, managing documentation and payments, maintaining accurate records, and escalating non-compliance. The role ensures legal compliance and safety standards through effective data management, contractor liaison, and communication with colleagues and customers. Key Responsibilities: Administer projects for the Building Safety and Asset Compliance team, ensuring effective liaison between customers, contractors, and colleagues. Schedule and allocate inspections, ensuring timely completion and accurate data entry supported by certification in Asprey. Maintain and audit compliance records, including completed works, remedial actions, and contractor data. Manage cyclical and planned contracts, reviewing certification and escalating remedial work as required. Raise and process work orders and contractor payments accurately. Monitor budgets, produce reports, and assist with forecasting and budget setting. Liaise with customers and contractors to ensure property access and maintain safety standards. Capture and report customer feedback to improve service delivery. Initiate legal action where access is denied for statutory inspections. Produce accurate meeting minutes and maintain contract documentation. Person Requirements: Essential: Strong attention to detail and accuracy in data validation and reporting. Excellent communication skills (written and verbal). Highly organised, methodical, and analytical. Knowledge and experience in asset management or building safety compliance within social housing (gas, electrical, fire, lifting, legionella, asbestos). Proficient in Asprey, Microsoft Office, and compliance software. Commitment to equality, diversity, and excellent customer service. Desirable: Experience in asbestos management or coordination. Ability to interpret construction drawings and specifications. Level 2 VRQ Award in Asset and Building Compliance Awareness (or willingness to work towards). Commitment to Continuous Professional Development (CPD). Disclaimer: Please note: We reserve the right to close this vacancy early if we receive sufficient applications or identify a suitable candidate before the closing date.

Housing Officer £35,500 per annum including car allowance Fixed term contract 12 months Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Experience with newbuild signups. •Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Amongst what we offer you is: A competitive salary of £33,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

An exciting opportunity has arisen for the role of Building Safety Asset and Compliance Officer in bpha's Asset Compliance Team. The Asset Compliance Team are responsible for ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. What you will be doing: Provide an effective co-ordination and administrative support service for all Building Safety aspects across servicing and compliance areas. Ensure that compliance certification is validated, processed accurately and in a timely manner. Ensure that adequate control measures are in place using Asprey Solutions Compliance Software (Asprey) to maintain a safe environment for customers, contractors and bpha colleagues. Monitor, manage and accurately report statutory and non-statutory compliance adhering to legislation, best practice, current guidance and bpha's policies and procedures. Work collaboratively with the Compliance Team ensuring robust data integrity and records are kept up to date. Raise works orders and purchase orders ensuring invoices are processed accurately and efficiently and recording, tracking, monitoring and reporting budget spends. Record and provide written notes from meetings. Liaise with all stakeholders and be one of several points of contact for them. We are looking for someone who has: Knowledge and experience of interpreting and updating data accurately. Knowledge/experience of undertaking reviews/audits of data to provide continual assurance across areas of compliance Knowledge and experience of asset management or property compliance within social housing in one or more of the following areas - gas, electrical, fire, lifting, legionella and asbestos. A good working knowledge of Microsoft Office software, Asprey, CRM, or other similar systems would be beneficial. Good communication skills (both written and verbally) and a commitment to provide excellent quality information to both internal and external when required. Continually demonstrate excellent attention to detail and ability to achieve thoroughness and accuracy when validating data across complex areas and provide accurate reports. Excellent customer service and shows an understanding of and commitment to equality and diversity, in all aspects of work Have a Level 2 VRQ Award in Asset and Building Compliance Awareness, or an equivalent. If this sounds like you, then it would be great to hear from you. Sometimes candidates don't apply if they feel they do not meet 100% of the criteria specified, or the working pattern isn't quite right. Please do take the chance to apply - we will still review your application, but if you are not right for this role you might be just the person for another role with us in the future. Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Please note the successful candidate will need to complete an Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Electrician Bedfordshire and surrounding areas From £32,000.00 dependant on qualifications and experience Full Time (40 hours per week) Hours are on a rota basis between 08 00pm, Monday Friday Occasional weekend and evening shifts In this role, you will have use of a company van and power tools. We currently have an exciting opportunity for a candidate to join bpha s In House Maintenance Service, who make a difference to our customer s lives everyday by delivering a high-quality repairs service designed around them. We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer s lives? Are you an experienced qualified Electrician? If so, we want to hear from you! Our customers are at the heart of everything we do and especially the services we deliver. Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their home. So, to provide the very best service possible, we are bringing our repairs and maintenance service in-house. We are looking for skilled Electricians who are passionate about delivering not only high standards of work, but also an excellent service to our customers. These roles will be working in our customers homes as well as void properties. You will be the face of bpha in our customers' homes therefore we are looking for friendly professional tradespeople of all backgrounds. Customer service is hugely important at bpha so we are looking for empathetic team members who are considerate, respectful and keen to provide a right first-time positive customer experience. Demonstrating our values and supporting our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us. You will join us with your experience and trade skills ready to cover a wide range of electrical related repairs within our customers homes. You will be supported by a comprehensive people management structure, with regular training updates, one to ones and appraisals to help you embrace challenges, growth and development. Health, Safety and Environmental awareness is a top priority at bpha to keep you and our customers safe and to minimize our impact upon our wider environment. We d love to meet someone with: Excellent knowledge of domestic electrical installations, with proven experience is diagnosing, repairing, and resolving issues. Good and relevant health and safety knowledge. C&G Certificate 18th Edition IEE Wiring Regulations as a requirement C&G 2391 Inspection and Testing Certificate (preferable) NVQ Level 3 in Electrical Installation and AM2. Certificate in Electrical Installation Parts 1 and 2 (or approved equivalent). Experience of working within tight time restraints. Full clean driving licence. Amongst what we offer you is: A competitive salary of £32,000.00 to £38,000.00 dependant on qualifications and experience 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application and provide two referees. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.