Are you an organised and methodical project planner? If you have experience in social housing and are familiar with the DRS scheduling system, we would love to hear from you! We're recruiting in London for a talented Area Planner to join a leading organisation that provides safe, affordable housing for some of the most vulnerable individuals in society. If you're looking for your next move and want to get some experience operating at the highest level, please get in touch for a confidential, no obligation discussion about this exciting opportunity. Overall Purpose: To provide a high quality, planning and co-ordination service for Responsive Repairs • Provide effective planning of regional operative s diaries working closely with the regional operational team to support the achievement of operational KPIs. • Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area. • Maintain the scheduling system and provide internal and external customers with timely and accurate information. • Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. • Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales. • Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed. • Ensure compliance with GDPR regulations when processing customer data. • Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues. • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported. Please get in touch if this role is of interest.
09/01/2026
Seasonal
Are you an organised and methodical project planner? If you have experience in social housing and are familiar with the DRS scheduling system, we would love to hear from you! We're recruiting in London for a talented Area Planner to join a leading organisation that provides safe, affordable housing for some of the most vulnerable individuals in society. If you're looking for your next move and want to get some experience operating at the highest level, please get in touch for a confidential, no obligation discussion about this exciting opportunity. Overall Purpose: To provide a high quality, planning and co-ordination service for Responsive Repairs • Provide effective planning of regional operative s diaries working closely with the regional operational team to support the achievement of operational KPIs. • Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area. • Maintain the scheduling system and provide internal and external customers with timely and accurate information. • Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. • Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales. • Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed. • Ensure compliance with GDPR regulations when processing customer data. • Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues. • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported. Please get in touch if this role is of interest.
An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to 210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: To act as the first point of contact for tenants, escalating issues when needed. To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. To carry out viewings and sign up of available properties. Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: Previous experience in Lettings and Housing Management Good knowledge of the lettings process and allocations Identify support needs and safeguarding tenancies Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available - this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start - one weeks notice start-date.
26/08/2025
Seasonal
An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to 210 per day via umbrella service for 6 Months,. Client Details A reputable and leading Housing Provider who have rapid growth in their teams and portfolio. Description The key responsibilities: To act as the first point of contact for tenants, escalating issues when needed. To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice. To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up. To ensure that residents are aware of our digital sign up process and that they utilise the resident portal. To prepare sign up documents, including tenancy agreements for residents ahead of the sign up. To carry out viewings and sign up of available properties. Support and advise tenants to ensure their tenancies are sustained. Profile The successful candidate will have: Previous experience in Lettings and Housing Management Good knowledge of the lettings process and allocations Identify support needs and safeguarding tenancies Tenancy sustainment. Job Offer There are several Lettings and Allocation Officer positions available - this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start - one weeks notice start-date.
