Ad Warrior
Southampton, Hampshire
Housing Officer (South East) Location: South East Salary: £36,000.00 per annum + £3715 car allowance Vacancy Type: Full-time It matters. So they're bringing it closer to home. Their customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: Winchester, Eastleigh, Alresford, Totten, Southampton (SO40, SO15, SO17, SO14, SO18) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join us? At the Organisation, their customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. To Apply If you feel you are a suitable candidate and would like to work for the Organisation, please click apply.
Housing Officer (South East) Location: South East Salary: £36,000.00 per annum + £3715 car allowance Vacancy Type: Full-time It matters. So they're bringing it closer to home. Their customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: Winchester, Eastleigh, Alresford, Totten, Southampton (SO40, SO15, SO17, SO14, SO18) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join us? At the Organisation, their customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. To Apply If you feel you are a suitable candidate and would like to work for the Organisation, please click apply.
Ad Warrior
Membership Officer Location: Swanley, Kent - Hybrid Salary: £30,000 - £33,000 per annum Vacancy Type: Permanent, Full Time (Monday to Friday (9:00am - 5:00pm) The organisation is a membership and social partnership organisation established in 1968 by the Electrical Contractors Association and Unite the Union. The vision is: "Building on the principle of partnership, the parties to the organisation - the ECA and Unite the Union - are committed to ensuring the electrical contracting industry develops the most effective industrial relations and safety standards and practices in the electrotechnical sector." The organisation is responsible for the effective administration and promotion of the organisation sectoral collective agreement (including National Working Rules) and the Electrotechnical Certification Scheme in England, Wales and Northern Ireland. It also plays a prominent influencing role in relation to electrotechnical skills, training and labour market co-ordination. The electrical contracting industry comprises micro businesses to large national contractors. It is mainly engaged in the built environment and construction industry and undertakes a wide variety of work ranging from a simple electrical installation in a private house to the electrical work associated with the construction of a nuclear power station. Job Overview Act as a first point of contact for membership enquiries by telephone and email, providing clear information and timely follow-up. Support prospective members from initial enquiry through to completed application, ensuring requirements are explained accurately and records are kept up to date. Develop a sound working knowledge of the organisation membership criteria, processes, benefits and associated services. Maintain accurate membership records on the Customer Relationship Manager system and support improvements in data quality, reporting and workflow. Support the Head of Membership and Engagement with member retention activity, recruitment campaigns and employer engagement planning. Work with colleagues in Marketing and Communications to help prepare consistent membership materials, campaign updates and engagement information. Assist with surveys, feedback activity and market research to understand member needs, satisfaction and opportunities for improvement. Represent the organisation professionally at internal and external meetings, forums and events where required. Help present the benefits of the organisation membership to prospective employers, including preparation of supporting information and follow-up actions. Contribute to process improvements that reduce avoidable administration, improve the member experience and support more efficient working. Person Specification This role will suit a professional, organised and approachable individual with experience in customer service, administration or business support, and the ability to work accurately with member records, enquiries and follow-up actions. The postholder will need strong communication skills, good attention to detail and the confidence to engage with employers and colleagues. Experience in a membership organisation, trade association, construction, electrotechnical or employer-facing environment would be advantageous. Knowledge and Experience Experience in a customer-facing, administrative or business support role, with responsibility for handling enquiries, maintaining records and following processes accurately. Understanding of good customer service, accurate record keeping and the importance of consistent processes. Ability to develop knowledge of the organisation membership criteria, processes, benefits and associated services. Experience of using Microsoft Office and CRM or database systems. Experience in a membership, trade association, construction, electrotechnical or employer-facing environment would be desirable. Skills and Abilities Clear verbal and written communication skills, with the ability to explain information accurately and professionally. Good organisational skills, attention to detail and the ability to manage follow-up actions. Confidence supporting presentations, engagement materials, feedback activity and process improvement where required. Behaviours and Styles Professional, approachable and self-motivated. Able to use initiative appropriately while working within agreed processes. The role will be based at the organisation's offices in Swanley, Kent and will report to the Head of Membership and Engagement. Consideration will be given to hybrid working in line with business needs. Why Join the organisation? Work in a collaborative, mission-led environment committed to quality and service. Enjoy a competitive salary and a generous benefits package including: Pension - post-probation - 5% employee contribution and 12.5% employer contribution, which includes a death in service provision after minimum employment period Post probation - Private Medical Cover including medical history disregard, and periodic medical screening Life assurance - four times pensionable salary Sick pay - 4 weeks full pay, followed by SSP, up to 12 weeks full pay plus 16 weeks SSP after 12 months continuous service Travel - all expenses paid by the organisation for travel which is not to the organisation office in Swanley, as well as any travel, accommodation and expenses for overnight stays required Due to the volume of applications, they may not be able to contact all applicants. If you have not been contacted a week after the closing date, please consider your application unsuccessful on this occasion. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Membership Officer Location: Swanley, Kent - Hybrid Salary: £30,000 - £33,000 per annum Vacancy Type: Permanent, Full Time (Monday to Friday (9:00am - 5:00pm) The organisation is a membership and social partnership organisation established in 1968 by the Electrical Contractors Association and Unite the Union. The vision is: "Building on the principle of partnership, the parties to the organisation - the ECA and Unite the Union - are committed to ensuring the electrical contracting industry develops the most effective industrial relations and safety standards and practices in the electrotechnical sector." The organisation is responsible for the effective administration and promotion of the organisation sectoral collective agreement (including National Working Rules) and the Electrotechnical Certification Scheme in England, Wales and Northern Ireland. It also plays a prominent influencing role in relation to electrotechnical skills, training and labour market co-ordination. The electrical contracting industry comprises micro businesses to large national contractors. It is mainly engaged in the built environment and construction industry and undertakes a wide variety of work ranging from a simple electrical installation in a private house to the electrical work associated with the construction of a nuclear power station. Job Overview Act as a first point of contact for membership enquiries by telephone and email, providing clear information and timely follow-up. Support prospective members from initial enquiry through to completed application, ensuring requirements are explained accurately and records are kept up to date. Develop a sound working knowledge of the organisation membership criteria, processes, benefits and associated services. Maintain accurate membership records on the Customer Relationship Manager system and support improvements in data quality, reporting and workflow. Support the Head of Membership and Engagement with member retention activity, recruitment campaigns and employer engagement planning. Work with colleagues in Marketing and Communications to help prepare consistent membership materials, campaign updates and engagement information. Assist with surveys, feedback activity and market research to understand member needs, satisfaction and opportunities for improvement. Represent the organisation professionally at internal and external meetings, forums and events where required. Help present the benefits of the organisation membership to prospective employers, including preparation of supporting information and follow-up actions. Contribute to process improvements that reduce avoidable administration, improve the member experience and support more efficient working. Person Specification This role will suit a professional, organised and approachable individual with experience in customer service, administration or business support, and the ability to work accurately with member records, enquiries and follow-up actions. The postholder will need strong communication skills, good attention to detail and the confidence to engage with employers and colleagues. Experience in a membership organisation, trade association, construction, electrotechnical or employer-facing environment would be advantageous. Knowledge and Experience Experience in a customer-facing, administrative or business support role, with responsibility for handling enquiries, maintaining records and following processes accurately. Understanding of good customer service, accurate record keeping and the importance of consistent processes. Ability to develop knowledge of the organisation membership criteria, processes, benefits and associated services. Experience of using Microsoft Office and CRM or database systems. Experience in a membership, trade association, construction, electrotechnical or employer-facing environment would be desirable. Skills and Abilities Clear verbal and written communication skills, with the ability to explain information accurately and professionally. Good organisational skills, attention to detail and the ability to manage follow-up actions. Confidence supporting presentations, engagement materials, feedback activity and process improvement where required. Behaviours and Styles Professional, approachable and self-motivated. Able to use initiative appropriately while working within agreed processes. The role will be based at the organisation's offices in Swanley, Kent and will report to the Head of Membership and Engagement. Consideration will be given to hybrid working in line with business needs. Why Join the organisation? Work in a collaborative, mission-led environment committed to quality and service. Enjoy a competitive salary and a generous benefits package including: Pension - post-probation - 5% employee contribution and 12.5% employer contribution, which includes a death in service provision after minimum employment period Post probation - Private Medical Cover including medical history disregard, and periodic medical screening Life assurance - four times pensionable salary Sick pay - 4 weeks full pay, followed by SSP, up to 12 weeks full pay plus 16 weeks SSP after 12 months continuous service Travel - all expenses paid by the organisation for travel which is not to the organisation office in Swanley, as well as any travel, accommodation and expenses for overnight stays required Due to the volume of applications, they may not be able to contact all applicants. If you have not been contacted a week after the closing date, please consider your application unsuccessful on this occasion. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
