Braxfield Recruitment Limited
Chorleywood, Hertfordshire
Property Manager, Location: Hertfordshire Salary: £43,000 to £47,800, dependent on experience Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Property Manager to lead the operational delivery of housing management, repairs, compliance and asset management services across their housing schemes. This is a fantastic opportunity for an experienced property management professional to lead front-line teams, drive high standards of compliance and service delivery, and make a genuine difference to residents' homes. The Role As Property Manager, you'll be responsible for the effective operational delivery of housing management services, reactive repairs, property compliance and asset management across the organisation's housing schemes, including both delegated and managed services. You'll lead teams delivering front-line housing services and statutory compliance, ensuring properties are safe, well-maintained and managed in line with regulatory requirements, with a strong focus on accurate CRM record-keeping and regular site visits and surveys. Key Responsibilities Lead and manage day-to-day housing management and property services operations across the portfolio Manage staff performance, including appraisals, training plans, and probationary reviews Ensure all direct reports have up-to-date job descriptions, contracts, and a strong working knowledge of policies, procedures and software Ensure full compliance with statutory and regulatory requirements, including gas, electrical, fire, asbestos and water hygiene safety Oversee compliance programmes, inspections, servicing schedules and cyclical works, ensuring records are accurate and audit-ready Complete annual reviews of the 30-year stock investment strategy Oversee reactive repairs delivery, monitoring contractor performance and improving first-time fix rates Ensure effective tenancy management, including lettings, voids, sign-ups, terminations and inspections Support tenancy sustainment and resident wellbeing through proactive engagement Ensure all property, compliance and tenancy data is accurately recorded in the CRM system, supporting audits and reporting Manage relationships with external contractors, monitoring performance against KPIs Liaise with internal teams (income, finance, customer services) to ensure coordinated service delivery Occasionally work outside normal hours and undertake UK-based travel, including overnight stays, as required About You Proven experience in property management, compliance monitoring and asset management Knowledge of property law, safety regulations and compliance requirements Excellent organisational and problem-solving skills Exceptional communication and interpersonal skills Resident-focused approach to service delivery Ability to manage competing priorities in a fast-paced environment Desirable Relevant certifications in property compliance, housing management or safety regulations (e.g. NEBOSH, IOSH, CIH) Experience working within a supported living environment or with vulnerable adults Experience using a housing management system Experience implementing new processes CIH Certification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to lead and shape high-quality housing services. To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.
Property Manager, Location: Hertfordshire Salary: £43,000 to £47,800, dependent on experience Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Property Manager to lead the operational delivery of housing management, repairs, compliance and asset management services across their housing schemes. This is a fantastic opportunity for an experienced property management professional to lead front-line teams, drive high standards of compliance and service delivery, and make a genuine difference to residents' homes. The Role As Property Manager, you'll be responsible for the effective operational delivery of housing management services, reactive repairs, property compliance and asset management across the organisation's housing schemes, including both delegated and managed services. You'll lead teams delivering front-line housing services and statutory compliance, ensuring properties are safe, well-maintained and managed in line with regulatory requirements, with a strong focus on accurate CRM record-keeping and regular site visits and surveys. Key Responsibilities Lead and manage day-to-day housing management and property services operations across the portfolio Manage staff performance, including appraisals, training plans, and probationary reviews Ensure all direct reports have up-to-date job descriptions, contracts, and a strong working knowledge of policies, procedures and software Ensure full compliance with statutory and regulatory requirements, including gas, electrical, fire, asbestos and water hygiene safety Oversee compliance programmes, inspections, servicing schedules and cyclical works, ensuring records are accurate and audit-ready Complete annual reviews of the 30-year stock investment strategy Oversee reactive repairs delivery, monitoring contractor performance and improving first-time fix rates Ensure effective tenancy management, including lettings, voids, sign-ups, terminations and inspections Support tenancy sustainment and resident wellbeing through proactive engagement Ensure all property, compliance and tenancy data is accurately recorded in the CRM system, supporting audits and reporting Manage relationships with external contractors, monitoring performance against KPIs Liaise with internal teams (income, finance, customer services) to ensure coordinated service delivery Occasionally work outside normal hours and undertake UK-based travel, including overnight stays, as required About You Proven experience in property management, compliance monitoring and asset management Knowledge of property law, safety regulations and compliance requirements Excellent organisational and problem-solving skills Exceptional communication and interpersonal skills Resident-focused approach to service delivery Ability to manage competing priorities in a fast-paced environment Desirable Relevant certifications in property compliance, housing management or safety regulations (e.g. NEBOSH, IOSH, CIH) Experience working within a supported living environment or with vulnerable adults Experience using a housing management system Experience implementing new processes CIH Certification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to lead and shape high-quality housing services. To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.
Braxfield Recruitment Limited
The Hyde, Bedfordshire
Braxfield Recruitment is working exclusively with a London-based housing association to appoint a Surveying Manager to lead its responsive repairs, disrepair and damp & mould surveying teams. This is a hands-on operational role focused on driving repairs performance, contractor delivery and resident satisfaction across the housing stock. KEY RESPONSIBILITIES - REPAIRS Lead the day-to-day delivery of responsive repairs and damp & mould, ensuring jobs are diagnosed, scheduled and completed right first time. Manage contractor and supply chain performance against SLAs, KPIs and cost targets, holding regular performance reviews and driving continuous improvement. Own repairs performance reporting first-time fix rates, appointment-keeping, completion times and resident satisfaction and use it to identify and resolve service bottlenecks. Ensure repairs are delivered in line with health and safety, compliance and quality standards, including post-inspection and quality-audit checks on completed works. Manage repairs budgets and expenditure, ensuring value for money and accurate cost control across responsive repairs. Work closely with asset management, planned works and compliance teams to ensure a joined-up approach to stock condition and investment priorities. Act as the main point of contact for escalated repairs issues, complaints and MP/councillor enquiries relating to repairs delivery. KEY RESPONSIBILITIES DISREPAIR Oversee the Disrepair Surveyors, ensuring disrepair and HHSRS cases are properly investigated and progressed alongside day-to-day repairs work. Ensure disrepair cases are managed in line with the Pre-Action Protocol for Housing Disrepair Claims and Awaab's Law reporting and remediation timescales, working with legal and insurance colleagues as needed. Ensure remedial works arising from disrepair cases are prioritised and delivered through the wider repairs and contractor resource. Provide regular, concise reporting on disrepair volumes and risk as part of wider repairs service reporting to senior management. KEY RESPONSIBILITIES TEAM LEADERSHIP Line manage, coach and performance-manage the Repairs Surveyors, ensuring workloads are well managed and quality standards are consistently met. Provide day-to-day management of the Disrepair Surveyors within the same team, setting clear expectations and quality standards for their casework. Set objectives and KPIs across the team, and carry out regular case reviews, site audits and one-to-ones. Support recruitment, onboarding, training and continuing professional development across the team. Build strong working relationships with contractors, legal, complaints and asset management teams to ensure a joined-up, resident-focused service. ABOUT YOU Proven experience managing a responsive repairs service within social housing, with strong contractor and performance management skills. Comfortable also overseeing a disrepair caseload, with a working knowledge of the Pre-Action Protocol for Housing Disrepair Claims, HHSRS and Awaab's Law deep specialist disrepair experience is useful but not essential. Experience managing or overseeing a team of surveyors, with strong people management, coaching and performance management skills. A relevant surveying, building, housing or construction qualification (e.g. HNC/HND, degree, or working towards MRICS/CIOB) is desirable but not essential given strong operational experience. Strong analytical and reporting skills, comfortable presenting repairs and disrepair performance to senior stakeholders. Excellent communication and relationship-building skills, with a resident-focused, practical approach to service delivery. PACKAGE Day rate of £500 £600 (Umbrella/PAYE), dependent on experience. Hybrid working, with regular travel to sites across London. Interim contract with the strong likelihood of extension. Opportunity to shape and modernise a high-profile, board-visible service area. ABOUT THE ORGANISATION Our client is a well-established housing association operating across London, providing safe, well-maintained homes to thousands of residents. They are investing significantly in their repairs service as part of a wider commitment to resident safety, transparency and compliance with the latest regulatory standards, including Awaab's Law. HOW TO APPLY To apply or arrange a confidential discussion about this role, please contact Braxfield Recruitment. We look forward to hearing from you.
Braxfield Recruitment is working exclusively with a London-based housing association to appoint a Surveying Manager to lead its responsive repairs, disrepair and damp & mould surveying teams. This is a hands-on operational role focused on driving repairs performance, contractor delivery and resident satisfaction across the housing stock. KEY RESPONSIBILITIES - REPAIRS Lead the day-to-day delivery of responsive repairs and damp & mould, ensuring jobs are diagnosed, scheduled and completed right first time. Manage contractor and supply chain performance against SLAs, KPIs and cost targets, holding regular performance reviews and driving continuous improvement. Own repairs performance reporting first-time fix rates, appointment-keeping, completion times and resident satisfaction and use it to identify and resolve service bottlenecks. Ensure repairs are delivered in line with health and safety, compliance and quality standards, including post-inspection and quality-audit checks on completed works. Manage repairs budgets and expenditure, ensuring value for money and accurate cost control across responsive repairs. Work closely with asset management, planned works and compliance teams to ensure a joined-up approach to stock condition and investment priorities. Act as the main point of contact for escalated repairs issues, complaints and MP/councillor enquiries relating to repairs delivery. KEY RESPONSIBILITIES DISREPAIR Oversee the Disrepair Surveyors, ensuring disrepair and HHSRS cases are properly investigated and progressed alongside day-to-day repairs work. Ensure disrepair cases are managed in line with the Pre-Action Protocol for Housing Disrepair Claims and Awaab's Law reporting and remediation timescales, working with legal and insurance colleagues as needed. Ensure remedial works arising from disrepair cases are prioritised and delivered through the wider repairs and contractor resource. Provide regular, concise reporting on disrepair volumes and risk as part of wider repairs service reporting to senior management. KEY RESPONSIBILITIES TEAM LEADERSHIP Line manage, coach and performance-manage the Repairs Surveyors, ensuring workloads are well managed and quality standards are consistently met. Provide day-to-day management of the Disrepair Surveyors within the same team, setting clear expectations and quality standards for their casework. Set objectives and KPIs across the team, and carry out regular case reviews, site audits and one-to-ones. Support recruitment, onboarding, training and continuing professional development across the team. Build strong working relationships with contractors, legal, complaints and asset management teams to ensure a joined-up, resident-focused service. ABOUT YOU Proven experience managing a responsive repairs service within social housing, with strong contractor and performance management skills. Comfortable also overseeing a disrepair caseload, with a working knowledge of the Pre-Action Protocol for Housing Disrepair Claims, HHSRS and Awaab's Law deep specialist disrepair experience is useful but not essential. Experience managing or overseeing a team of surveyors, with strong people management, coaching and performance management skills. A relevant surveying, building, housing or construction qualification (e.g. HNC/HND, degree, or working towards MRICS/CIOB) is desirable but not essential given strong operational experience. Strong analytical and reporting skills, comfortable presenting repairs and disrepair performance to senior stakeholders. Excellent communication and relationship-building skills, with a resident-focused, practical approach to service delivery. PACKAGE Day rate of £500 £600 (Umbrella/PAYE), dependent on experience. Hybrid working, with regular travel to sites across London. Interim contract with the strong likelihood of extension. Opportunity to shape and modernise a high-profile, board-visible service area. ABOUT THE ORGANISATION Our client is a well-established housing association operating across London, providing safe, well-maintained homes to thousands of residents. They are investing significantly in their repairs service as part of a wider commitment to resident safety, transparency and compliance with the latest regulatory standards, including Awaab's Law. HOW TO APPLY To apply or arrange a confidential discussion about this role, please contact Braxfield Recruitment. We look forward to hearing from you.
