Karter Thomas Ltd

We are seeking an experienced Responsive Repairs Manager to lead and oversee a busy Local Housing Authorities property services function on an interim basis. This is a hands-on role for someone passionate about delivering high-quality services to residents and improving operational performance. About the Role You will lead a team of regional surveyors and property officers, managing the delivery of responsive repairs, voids, and planned / cyclical works. You ll ensure contracts, budgets, and service standards are met, and drive improvements in customer satisfaction, compliance, and value for money. This is a great opportunity to step in as an interim leader and make an immediate impact in a supportive, values-driven organisation. Key Responsibilities Lead and manage a regional property services team Oversee responsive repairs and voids services, ensuring high standards and timeliness Manage contractors, planned investment programmes, and budgets Implement process improvements and continuous service enhancements Ensure compliance with housing legislation, H&S regulations, and organisational policies Work closely with housing, finance, and leasehold teams Serve a diverse resident base, including vulnerable people with physical, learning, or mental health needs About You Significant experience managing property services in social housing Expertise in responsive repairs, voids, and planned programmes Strong leadership and team development skills In-depth knowledge of housing, tenancy, leasehold, and H&S legislation Experience delivering service improvements, budgets, and contract management Comfortable working with vulnerable residents and multi-disciplinary teams Additional Information Interim role 3 months initially Hybrid 2/3 days in office DBS check required Flexible location with some regional travel Immediate start preferred If you are a proactive, hands-on leader looking to make a tangible difference in property services, we would love to hear from you.