Guidant Global
City, London
Job Title : - Rent Income Manager (Housing) Job type: - 3 month Salary: PAYE - 28.27/hour Job Purpose The Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties. The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies. The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents. Key Roles & Responsibilities Lead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants. Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice. Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies. Monitor and report on income performance, providing regular reports on arrears, recovery actions, legal cases, payment plans, collection rates and key performance indicators to senior management. Authorise and oversee legal recovery action, including applications for court proceedings and evictions, and represent the Council at court hearings when required. Manage payment arrangements and income recovery strategies, ensuring agreements are regularly reviewed and appropriate action is taken where payment plans are breached. Maximise rental income and minimise bad debt, contributing to the effective management of an annual rent roll of approximately 48 million and ensuring value for money across income and legal costs. Work collaboratively with internal and external stakeholders, including Housing, Revenues, DWP, ICT, legal teams, Citizens Advice and other welfare/support agencies to improve income collection and tenancy sustainment. Develop and maintain effective income collection procedures and systems, including the use of Capita Housing, CRM, Direct Debit facilities and other payment methods to improve efficiency and customer accessibility. Support service development and continuous improvement, deputising for the Head of Income and Financial Inclusion when required, responding to complaints and Member Enquiries, and ensuring excellent customer service and compliance with housing legislation. Qualifications & Experience Relevant Housing qualification, such as CIH accreditation or a recognised professional housing qualification, or currently studying towards one. Proven experience of managing and developing staff, including performance management, coaching and training. Strong experience within social housing, local authority housing or a similar housing management environment. Detailed knowledge of rent arrears management, income recovery and debt collection processes. Good working knowledge of UK housing legislation, housing law and legal procedures relating to rent arrears and possession. Experience of managing complex rent arrears cases, including vulnerable tenants, disputed accounts and payment arrangements. Detailed knowledge of housing benefits, welfare benefits and welfare reform and their impact on rent collection and tenancy sustainment. Experience of preparing performance reports, monitoring KPIs and analysing income collection data. Experience working with housing management systems, CRM systems and/or payment platforms; knowledge of Capita Housing would be advantageous. Strong communication, negotiation and relationship-management skills, with the ability to work effectively with tenants, solicitors, courts, internal departments and external agencies. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title : - Rent Income Manager (Housing) Job type: - 3 month Salary: PAYE - 28.27/hour Job Purpose The Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties. The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies. The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents. Key Roles & Responsibilities Lead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants. Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice. Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies. Monitor and report on income performance, providing regular reports on arrears, recovery actions, legal cases, payment plans, collection rates and key performance indicators to senior management. Authorise and oversee legal recovery action, including applications for court proceedings and evictions, and represent the Council at court hearings when required. Manage payment arrangements and income recovery strategies, ensuring agreements are regularly reviewed and appropriate action is taken where payment plans are breached. Maximise rental income and minimise bad debt, contributing to the effective management of an annual rent roll of approximately 48 million and ensuring value for money across income and legal costs. Work collaboratively with internal and external stakeholders, including Housing, Revenues, DWP, ICT, legal teams, Citizens Advice and other welfare/support agencies to improve income collection and tenancy sustainment. Develop and maintain effective income collection procedures and systems, including the use of Capita Housing, CRM, Direct Debit facilities and other payment methods to improve efficiency and customer accessibility. Support service development and continuous improvement, deputising for the Head of Income and Financial Inclusion when required, responding to complaints and Member Enquiries, and ensuring excellent customer service and compliance with housing legislation. Qualifications & Experience Relevant Housing qualification, such as CIH accreditation or a recognised professional housing qualification, or currently studying towards one. Proven experience of managing and developing staff, including performance management, coaching and training. Strong experience within social housing, local authority housing or a similar housing management environment. Detailed knowledge of rent arrears management, income recovery and debt collection processes. Good working knowledge of UK housing legislation, housing law and legal procedures relating to rent arrears and possession. Experience of managing complex rent arrears cases, including vulnerable tenants, disputed accounts and payment arrangements. Detailed knowledge of housing benefits, welfare benefits and welfare reform and their impact on rent collection and tenancy sustainment. Experience of preparing performance reports, monitoring KPIs and analysing income collection data. Experience working with housing management systems, CRM systems and/or payment platforms; knowledge of Capita Housing would be advantageous. Strong communication, negotiation and relationship-management skills, with the ability to work effectively with tenants, solicitors, courts, internal departments and external agencies. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Guidant Global
City, Manchester
Estates Project Manager Location: Manchester and surrounding areas Contract Type: Contract About the Role Guidant Global is supporting our client in recruiting a talented Project Manager (Estates) to play a key role in delivering accommodation and infrastructure projects that support organisational strategy and evolving operational needs. This is an exciting opportunity to work on a diverse portfolio of projects including refurbishments, extensions, and new-build developments across UK hubs and overseas locations. With a strong and growing pipeline of high-value projects, you will contribute to the delivery of modern, secure, and inclusive buildings that have a direct and lasting impact on the workforce. You will work as part of a multidisciplinary project team, collaborating with internal stakeholders, suppliers, and consultants to deliver complex and visible programmes. No two projects are the same, offering a varied and professionally rewarding environment with opportunities to develop your expertise across the full construction lifecycle. Key Responsibilities Stakeholder Engagement Build and maintain strong, effective relationships with internal and external stakeholders Capture and translate business requirements into successful project outcomes Manage stakeholder expectations through clear communication, governance, and reporting Identify and manage risks, issues, and organisational change impacts Delivery & Project Management Support delivery of Estates projects to agreed time, cost, quality, and scope Establish governance and reporting frameworks for project oversight Coordinate activities across project teams, contractors, and consultants Manage projects across the full lifecycle including design, planning, construction, and handover Ensure safety, quality, sustainability, and security standards are embedded Monitor performance and proactively manage risks and dependencies Support commissioning and handover to facilities management teams Contract & Supplier Management Support procurement and tendering processes alongside Commercial teams Manage delivery through prime contractor arrangements Monitor contractor performance, programme adherence, and quality Maintain strong working relationships across the supply chain Cost & Financial Management Deliver projects within agreed budgets Support cost control, forecasting, and value management Track contract costs, variations, and financial reporting Manage requisitioning and financial systems to ensure accuracy Risk, Compliance & Assurance Identify and manage risks, issues, and dependencies Ensure compliance with governance, safety, and security requirements Support assurance processes, audits, and project reviews Development & Inclusion Contribute to the Estates Project community and share best practice Support the development of colleagues Promote inclusive, accessible, and sustainable design principles Engage with professional bodies and industry communities Essential Skills & Experience Project management qualification (e.g. APM PMQ, PRINCE2 Practitioner) or working towards Experience delivering construction or infrastructure projects within structured frameworks Understanding of the RIBA Plan of Work Knowledge of NEC contracts and collaborative delivery models Strong stakeholder engagement and communication skills Experience working with multidisciplinary teams (designers, contractors, consultants) Ability to manage complex projects and competing priorities Experience in risk management, governance, and programme delivery Financial awareness and experience managing budgets and cost control Strong organisational, planning, and problem-solving skills Commitment to safety, sustainability, and inclusive design Desirable Skills Experience across full construction lifecycle stages Exposure to large-scale, multi-year capital projects Experience working within secure or highly governed environments Who We're Looking For Someone who is: A strong communicator with the ability to engage stakeholders at all levels Organised, proactive, and detail-oriented Adaptable and comfortable working in complex delivery environments Collaborative and team-focused Committed to delivering high-quality outcomes Passionate about creating safe, inclusive, and sustainable spaces Why Join Through Guidant Global? We provide a people-first recruitment experience, supporting you throughout your career journey and connecting you with meaningful opportunities. In this role, you will gain exposure to impactful, high-profile projects while working within a collaborative and forward-thinking environment. Guidant Global is acting as an Employment Business in relation to this vacancy.
Estates Project Manager Location: Manchester and surrounding areas Contract Type: Contract About the Role Guidant Global is supporting our client in recruiting a talented Project Manager (Estates) to play a key role in delivering accommodation and infrastructure projects that support organisational strategy and evolving operational needs. This is an exciting opportunity to work on a diverse portfolio of projects including refurbishments, extensions, and new-build developments across UK hubs and overseas locations. With a strong and growing pipeline of high-value projects, you will contribute to the delivery of modern, secure, and inclusive buildings that have a direct and lasting impact on the workforce. You will work as part of a multidisciplinary project team, collaborating with internal stakeholders, suppliers, and consultants to deliver complex and visible programmes. No two projects are the same, offering a varied and professionally rewarding environment with opportunities to develop your expertise across the full construction lifecycle. Key Responsibilities Stakeholder Engagement Build and maintain strong, effective relationships with internal and external stakeholders Capture and translate business requirements into successful project outcomes Manage stakeholder expectations through clear communication, governance, and reporting Identify and manage risks, issues, and organisational change impacts Delivery & Project Management Support delivery of Estates projects to agreed time, cost, quality, and scope Establish governance and reporting frameworks for project oversight Coordinate activities across project teams, contractors, and consultants Manage projects across the full lifecycle including design, planning, construction, and handover Ensure safety, quality, sustainability, and security standards are embedded Monitor performance and proactively manage risks and dependencies Support commissioning and handover to facilities management teams Contract & Supplier Management Support procurement and tendering processes alongside Commercial teams Manage delivery through prime contractor arrangements Monitor contractor performance, programme adherence, and quality Maintain strong working relationships across the supply chain Cost & Financial Management Deliver projects within agreed budgets Support cost control, forecasting, and value management Track contract costs, variations, and financial reporting Manage requisitioning and financial systems to ensure accuracy Risk, Compliance & Assurance Identify and manage risks, issues, and dependencies Ensure compliance with governance, safety, and security requirements Support assurance processes, audits, and project reviews Development & Inclusion Contribute to the Estates Project community and share best practice Support the development of colleagues Promote inclusive, accessible, and sustainable design principles Engage with professional bodies and industry communities Essential Skills & Experience Project management qualification (e.g. APM PMQ, PRINCE2 Practitioner) or working towards Experience delivering construction or infrastructure projects within structured frameworks Understanding of the RIBA Plan of Work Knowledge of NEC contracts and collaborative delivery models Strong stakeholder engagement and communication skills Experience working with multidisciplinary teams (designers, contractors, consultants) Ability to manage complex projects and competing priorities Experience in risk management, governance, and programme delivery Financial awareness and experience managing budgets and cost control Strong organisational, planning, and problem-solving skills Commitment to safety, sustainability, and inclusive design Desirable Skills Experience across full construction lifecycle stages Exposure to large-scale, multi-year capital projects Experience working within secure or highly governed environments Who We're Looking For Someone who is: A strong communicator with the ability to engage stakeholders at all levels Organised, proactive, and detail-oriented Adaptable and comfortable working in complex delivery environments Collaborative and team-focused Committed to delivering high-quality outcomes Passionate about creating safe, inclusive, and sustainable spaces Why Join Through Guidant Global? We provide a people-first recruitment experience, supporting you throughout your career journey and connecting you with meaningful opportunities. In this role, you will gain exposure to impactful, high-profile projects while working within a collaborative and forward-thinking environment. Guidant Global is acting as an Employment Business in relation to this vacancy.
