Guidant Global
Coventry, Warwickshire
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Guidant Global
Brighton, Sussex
Job purpose To be responsible for health and safety, financial, and procurement related compliance in relation to all hard services contractual functions which includes Heating, Ventilation, Air Conditioning (HVAC) systems, and building services that includes Mechanical & Electrical (M&E), plumbing and drainage, and building fabric across circa 400+ council buildings and assets used by a range of internal and external customers. To lead and develop an in-house contract management and maintenance team, driving continuous improvement to match the changing needs of internal customers and ensuring best value for money outcomes in conjunction with other property related teams. Principal accountabilities Direct line management and accountability for the performance management of an operational team of professionals, leading the provision of Facility Services, delivery and customer relationship management of all relevant traded services providing a core offer of services. To be responsible for specifying, procuring, execution, supervision and monitoring of Building Services contracts across Council sectors e.g. Education, Civic (Public) and Social Care, etc. properties ensuring compliance by contractors and relevant Council staff under the Council Policies and associated legislation for audit purposes and the production of relevant reports for senior management Production of monthly performance reports to senior officers detailing statutory compliance and remedial works status, trends, current business risks and mitigation to demonstrate compliance with legislation and to allow business decisions to be made. To design and specify Building Services activities and works, prepare specifications, schedules of work and schedules of condition. Obtain, appraise and recommend acceptance of tenders, prepare contract documents, drawings, inspect and supervise activities works To supervise and administer contracts in accordance with the Council's standing orders and financial regulations. To be accountable and financially responsible for all related building services management, ensuring that all management including financial processes, are carried out as per Council Policies and associate regulations. Implement and monitor appropriate Building Services management contracts, activities and works, effectively prioritising, produce financial plans and implement and monitor such activities and works. To manage and monitor compliance related disciplines, ensuring all systems are compliant according to policies and regulations. To manage and monitor the ongoing service delivery of Building Services to ensure the needs of the Council and Department are met in the most efficient and cost-efficient manner while securing sustainability. Working closely and collaboratively with Health, Safety, Wellbeing and Building Services colleagues and other internal and external key stakeholders securing continuous improvement in Building Services Management. Provide technical advice to and liaise with all relevant colleagues and teams to ensure a collaborative approach to finding sustainable and cost effective solutions whilst utilising new technological and equipment opportunites. To ensure comprehensive Building Services related records are maintained and stored appropriately to comply with all Health, Safety, Wellbeing, procurement, legal, financial and insurance legislative requirements and to enable pro-active information sharing and facilitate strategic decision making. To construct, implement and conduct a regular programme of audits of contract provider service quality, evidencing value for money and relevant Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in line with council policies and relevant procurement legislation, ensuring the implementation of any improvements required in service delivery, and to negotiate any evidenced KPI and Service Level Agreements (SLAs) financial penalties that might result from the audits. To advise about building services activities and works, including estimates and prepare feasibility studies as required, providing all information necessary to enable decisions to be made. To be accountable for escalating and resolving any known issues relating to Health, Safety Wellbeing and Building Services contracts in liaison with relevant legal, financial and contract management colleagues through ensuring regular contractor and stakeholder meetings and performance reviews. Carry out such other duties as required or delegated by the Head of Facilities and Building Services including deputising as required. Essential criteria Job-related education, qualifications, and knowledge Knowledge and understanding of sustainability, carbon reduction and circular economy and how these can be applied in Facilities and building management. Degree or appropriate technical qualification at a higher level, such as BTECH HNC/HND in a Facilities or Building Services related discipline or equivalent experience Membership to an appropriate professional body such as IWFM; IFMA ; MRICS; CABE; CIBSE ; MCIOB, ICE or similar or equivalent experience NEBOSH general certificate or equivalent experience Excellent knowledge of all relevant UK Health & Safety legislation. Experience Experience of recruitment, management and development of staff Experience of the tendering process and an extensive working knowledge of Health and Safety legislation and its practical implementation within a variety of buildings Experience of the procurement and management of hard services contracts. Experience of the specific requirements for buildings and building services maintenance relating to a wide range of premises, both in practical and legislative terms. Experience of financial management and accountability of large and complex budgets. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job purpose To be responsible for health and safety, financial, and procurement related compliance in relation to all hard services contractual functions which includes Heating, Ventilation, Air Conditioning (HVAC) systems, and building services that includes Mechanical & Electrical (M&E), plumbing and drainage, and building fabric across circa 400+ council buildings and assets used by a range of internal and external customers. To lead and develop an in-house contract management and maintenance team, driving continuous improvement to match the changing needs of internal customers and ensuring best value for money outcomes in conjunction with other property related teams. Principal accountabilities Direct line management and accountability for the performance management of an operational team of professionals, leading the provision of Facility Services, delivery and customer relationship management of all relevant traded services providing a core offer of services. To be responsible for specifying, procuring, execution, supervision and monitoring of Building Services contracts across Council sectors e.g. Education, Civic (Public) and Social Care, etc. properties ensuring compliance by contractors and relevant Council staff under the Council Policies and associated legislation for audit purposes and the production of relevant reports for senior management Production of monthly performance reports to senior officers detailing statutory compliance and remedial works status, trends, current business risks and mitigation to demonstrate compliance with legislation and to allow business decisions to be made. To design and specify Building Services activities and works, prepare specifications, schedules of work and schedules of condition. Obtain, appraise and recommend acceptance of tenders, prepare contract documents, drawings, inspect and supervise activities works To supervise and administer contracts in accordance with the Council's standing orders and financial regulations. To be accountable and financially responsible for all related building services management, ensuring that all management including financial processes, are carried out as per Council Policies and associate regulations. Implement and monitor appropriate Building Services management contracts, activities and works, effectively prioritising, produce financial plans and implement and monitor such activities and works. To manage and monitor compliance related disciplines, ensuring all systems are compliant according to policies and regulations. To manage and monitor the ongoing service delivery of Building Services to ensure the needs of the Council and Department are met in the most efficient and cost-efficient manner while securing sustainability. Working closely and collaboratively with Health, Safety, Wellbeing and Building Services colleagues and other internal and external key stakeholders securing continuous improvement in Building Services Management. Provide technical advice to and liaise with all relevant colleagues and teams to ensure a collaborative approach to finding sustainable and cost effective solutions whilst utilising new technological and equipment opportunites. To ensure comprehensive Building Services related records are maintained and stored appropriately to comply with all Health, Safety, Wellbeing, procurement, legal, financial and insurance legislative requirements and to enable pro-active information sharing and facilitate strategic decision making. To construct, implement and conduct a regular programme of audits of contract provider service quality, evidencing value for money and relevant Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in line with council policies and relevant procurement legislation, ensuring the implementation of any improvements required in service delivery, and to negotiate any evidenced KPI and Service Level Agreements (SLAs) financial penalties that might result from the audits. To advise about building services activities and works, including estimates and prepare feasibility studies as required, providing all information necessary to enable decisions to be made. To be accountable for escalating and resolving any known issues relating to Health, Safety Wellbeing and Building Services contracts in liaison with relevant legal, financial and contract management colleagues through ensuring regular contractor and stakeholder meetings and performance reviews. Carry out such other duties as required or delegated by the Head of Facilities and Building Services including deputising as required. Essential criteria Job-related education, qualifications, and knowledge Knowledge and understanding of sustainability, carbon reduction and circular economy and how these can be applied in Facilities and building management. Degree or appropriate technical qualification at a higher level, such as BTECH HNC/HND in a Facilities or Building Services related discipline or equivalent experience Membership to an appropriate professional body such as IWFM; IFMA ; MRICS; CABE; CIBSE ; MCIOB, ICE or similar or equivalent experience NEBOSH general certificate or equivalent experience Excellent knowledge of all relevant UK Health & Safety legislation. Experience Experience of recruitment, management and development of staff Experience of the tendering process and an extensive working knowledge of Health and Safety legislation and its practical implementation within a variety of buildings Experience of the procurement and management of hard services contracts. Experience of the specific requirements for buildings and building services maintenance relating to a wide range of premises, both in practical and legislative terms. Experience of financial management and accountability of large and complex budgets. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Guidant Global
Job Title: - Asset Manager Base Location : 37 Pembroke Road, W8 6PW (Hybrid role) Job type: - 3-month (Temp to Perm) Salary : PAYE - 22.08/hour and Umbrella - 28.27/hour Roles and Responsibilities Deliver effective asset management across residential and commercial portfolios in line with the Council's Asset Management Strategy. Develop, implement and monitor technical and design standards that meet regulatory, safety, sustainability and performance requirements. Coordinate and support the delivery of asset-related capital programmes and projects, ensuring quality, compliance and value for money. Analyse stock condition and asset performance data to inform lifecycle planning, investment priorities and component replacement strategies. Contribute technical and compliance expertise to asset reviews, option appraisals and programme development. Support strategic asset planning through accurate inputs into investment modelling, scenario testing and financial forecasts. Embed technical standards, KPIs and compliance requirements into procurement documentation and evaluate technical submissions. Act as a technical advisor on design and delivery issues, ensuring consistency across new build and refurbishment programmes. Produce performance, compliance and asset management reports to support statutory and strategic decision-making. Build and maintain effective relationships with residents, internal teams, contractors and consultants to ensure resident-focused asset delivery. Essential Skills Strong experience supporting strategic asset management and the development of data-driven investment programmes. Proven ability to analyse and interpret stock condition and asset performance data to produce actionable recommendations. Demonstrated experience delivering technical and compliance elements of housing and commercial property projects. Good working knowledge of statutory and regulatory requirements, including the Social Housing Regulation Act and Building Safety Act. Experience contributing to asset strategies, policies, business plans and performance reports. Proficiency in coordinating asset-related projects with internal teams, contractors and consultants. Strong stakeholder engagement, communication and negotiation skills across diverse audiences. Experience using asset databases, modelling tools and data-driven systems to support investment planning. Ability to manage multiple priorities, meet deadlines and adapt to changing programme requirements. Strong problem-solving skills with attention to detail, balancing technical delivery with strategic asset objectives. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title: - Asset Manager Base Location : 37 Pembroke Road, W8 6PW (Hybrid role) Job type: - 3-month (Temp to Perm) Salary : PAYE - 22.08/hour and Umbrella - 28.27/hour Roles and Responsibilities Deliver effective asset management across residential and commercial portfolios in line with the Council's Asset Management Strategy. Develop, implement and monitor technical and design standards that meet regulatory, safety, sustainability and performance requirements. Coordinate and support the delivery of asset-related capital programmes and projects, ensuring quality, compliance and value for money. Analyse stock condition and asset performance data to inform lifecycle planning, investment priorities and component replacement strategies. Contribute technical and compliance expertise to asset reviews, option appraisals and programme development. Support strategic asset planning through accurate inputs into investment modelling, scenario testing and financial forecasts. Embed technical standards, KPIs and compliance requirements into procurement documentation and evaluate technical submissions. Act as a technical advisor on design and delivery issues, ensuring consistency across new build and refurbishment programmes. Produce performance, compliance and asset management reports to support statutory and strategic decision-making. Build and maintain effective relationships with residents, internal teams, contractors and consultants to ensure resident-focused asset delivery. Essential Skills Strong experience supporting strategic asset management and the development of data-driven investment programmes. Proven ability to analyse and interpret stock condition and asset performance data to produce actionable recommendations. Demonstrated experience delivering technical and compliance elements of housing and commercial property projects. Good working knowledge of statutory and regulatory requirements, including the Social Housing Regulation Act and Building Safety Act. Experience contributing to asset strategies, policies, business plans and performance reports. Proficiency in coordinating asset-related projects with internal teams, contractors and consultants. Strong stakeholder engagement, communication and negotiation skills across diverse audiences. Experience using asset databases, modelling tools and data-driven systems to support investment planning. Ability to manage multiple priorities, meet deadlines and adapt to changing programme requirements. Strong problem-solving skills with attention to detail, balancing technical delivery with strategic asset objectives. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
