Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking an experienced gas engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers. Overview of Role: The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction. Key Responsibilities: Carry out service and maintenance works on a variety of domestic properties across the region. Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Attributes & Requirements: Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1. Out of Hours evening and weekend cover on a rota basis is required as part of this role A friendly and professional attitude to build strong relationships with clients & tenants It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, call out rota to go on doing evenings & weekend work. What We Offer: Company vehicle and fuel card Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
11/08/2026
Full time
Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking an experienced gas engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers. Overview of Role: The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction. Key Responsibilities: Carry out service and maintenance works on a variety of domestic properties across the region. Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Attributes & Requirements: Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1. Out of Hours evening and weekend cover on a rota basis is required as part of this role A friendly and professional attitude to build strong relationships with clients & tenants It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, call out rota to go on doing evenings & weekend work. What We Offer: Company vehicle and fuel card Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are currently searching for a professional and effective HR Administrator to support the rapidly expanding business needs and that of our managers and employees. Purpose of the Role/Role Overview: To provide administrative day to day support to the HR team, liaising with employees, leavers, and new candidates to ensure the beginning, and end-life of the employment journey is handled efficiently and professionally and in adherence with all Company policies and legislation. General Duties/Key Responsibilities: Lead on the on-boarding of new starters to ensure all paperwork is completed Produce Contracts of Employment, contractual change letters and leaver letters Assist with the administrative element of the Recruitment function and drafting of adverts etc. Input and maintain employee records on electronic HR database Process checks/applications on the criminal record database Create and maintain reports with HR Information and provide to the management team Maintain sickness and holiday records Assist with the preparation of Training and Induction courses Processing, filing, and distributing confidential reports and documents Provide support for new and ongoing HR projects Uphold confidentiality, both within the business and externally ensuring adherence with GDPR legislation. Updating and ensuring accurate records are kept for all employees, including Training certificates Administering letters to employees and maintain up to date records Support with minute taking for key meetings Maintain a professional manner, delivering a high level of customer service and representing the business core always values Ensure compliance with all company standards, policies, and procedures. Any further duties as deemed necessary by Sureserve Compliance Central Ltd. Collaborate with the payroll team, providing accurate data to meet tight deadlines. Organisational Design Support the business in restructures, redundancies and TUPE in line with employment legislation and best practice. Onboarding Liaise with our resourcer to take ownership of, and lead the delivery of a comprehensive employee induction program across our key sites, ensuring a smooth and engaging onboarding experience. Required Attributes Pro active approach to identifying issues and solutions Attention to detail with clear and simple communication skills, both verbally and written Attention to detail in document management and retention Ability to prioritise workload and take on multiple HR activities A good understanding of employment legislation and how to apply this pragmatically Strong Excel and HR system skills and proficient in MS Office applications Working hours: 20 hours per week, flexible working during usual office hours 8am till 5pm Mon-Fri. What We Offer 28 Days annual leave including Bank Holidays, plus the opportunity to earn an additional days leave every year for the first 5 years of employment. Employee wellbeing programme, occupational health support, telephone support- counselling for staff. Service level awarded annual leave Enhanced Maternity & Paternity Packages Dental/Healthcare cash plan Annual Leave Purchase Scheme Cycle to Work Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Social activities for all of our teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. This vacancy can be offered as a hybrid role, but, with the flexibility to manage our own diary, within the confines of the business activity, it is expected that up to three days per week will be required in one of our sites. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
11/08/2026
Full time
Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are currently searching for a professional and effective HR Administrator to support the rapidly expanding business needs and that of our managers and employees. Purpose of the Role/Role Overview: To provide administrative day to day support to the HR team, liaising with employees, leavers, and new candidates to ensure the beginning, and end-life of the employment journey is handled efficiently and professionally and in adherence with all Company policies and legislation. General Duties/Key Responsibilities: Lead on the on-boarding of new starters to ensure all paperwork is completed Produce Contracts of Employment, contractual change letters and leaver letters Assist with the administrative element of the Recruitment function and drafting of adverts etc. Input and maintain employee records on electronic HR database Process checks/applications on the criminal record database Create and maintain reports with HR Information and provide to the management team Maintain sickness and holiday records Assist with the preparation of Training and Induction courses Processing, filing, and distributing confidential reports and documents Provide support for new and ongoing HR projects Uphold confidentiality, both within the business and externally ensuring adherence with GDPR legislation. Updating and ensuring accurate records are kept for all employees, including Training certificates Administering letters to employees and maintain up to date records Support with minute taking for key meetings Maintain a professional manner, delivering a high level of customer service and representing the business core always values Ensure compliance with all company standards, policies, and procedures. Any further duties as deemed necessary by Sureserve Compliance Central Ltd. Collaborate with the payroll team, providing accurate data to meet tight deadlines. Organisational Design Support the business in restructures, redundancies and TUPE in line with employment legislation and best practice. Onboarding Liaise with our resourcer to take ownership of, and lead the delivery of a comprehensive employee induction program across our key sites, ensuring a smooth and engaging onboarding experience. Required Attributes Pro active approach to identifying issues and solutions Attention to detail with clear and simple communication skills, both verbally and written Attention to detail in document management and retention Ability to prioritise workload and take on multiple HR activities A good understanding of employment legislation and how to apply this pragmatically Strong Excel and HR system skills and proficient in MS Office applications Working hours: 20 hours per week, flexible working during usual office hours 8am till 5pm Mon-Fri. What We Offer 28 Days annual leave including Bank Holidays, plus the opportunity to earn an additional days leave every year for the first 5 years of employment. Employee wellbeing programme, occupational health support, telephone support- counselling for staff. Service level awarded annual leave Enhanced Maternity & Paternity Packages Dental/Healthcare cash plan Annual Leave Purchase Scheme Cycle to Work Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Social activities for all of our teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. This vacancy can be offered as a hybrid role, but, with the flexibility to manage our own diary, within the confines of the business activity, it is expected that up to three days per week will be required in one of our sites. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are recruiting for a diligent, professional Out of Hours Call Handler to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively. Overview of Role: The Out of hours team are a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients. The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector. Key Responsibilities: Overseeing and facilitating late office operations, ensuring efficiency and productivity. Acting as the primary point of contact for after-hours inquiries, providing timely and accurate responses. Maintaining records and databases, ensuring all administrative tasks are up-to-date. Supporting team members with scheduling, planning, and logistics for late and out-of-hours services. Compliance with company policies, procedures, and regulatory requirements. Required Attributes: A self-motivated individual, looking to develop and progress within a successful Company. Understand and work to an excellent level of customer service. The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities. Experience of handling a high volume of calls will be beneficial Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients. It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours: We are committed to providing a flexible work pattern and enhanced pay rates: 5 days per week (Mon - Fri) 5pm to 10pm - 25hrs p/wk What We Offer: Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
03/08/2026
Contract
Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are recruiting for a diligent, professional Out of Hours Call Handler to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively. Overview of Role: The Out of hours team are a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients. The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector. Key Responsibilities: Overseeing and facilitating late office operations, ensuring efficiency and productivity. Acting as the primary point of contact for after-hours inquiries, providing timely and accurate responses. Maintaining records and databases, ensuring all administrative tasks are up-to-date. Supporting team members with scheduling, planning, and logistics for late and out-of-hours services. Compliance with company policies, procedures, and regulatory requirements. Required Attributes: A self-motivated individual, looking to develop and progress within a successful Company. Understand and work to an excellent level of customer service. The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities. Experience of handling a high volume of calls will be beneficial Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients. It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours: We are committed to providing a flexible work pattern and enhanced pay rates: 5 days per week (Mon - Fri) 5pm to 10pm - 25hrs p/wk What We Offer: Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
