DRIVERS & NORRIS LTD

Property Manager Location: London (Holloway / Finchley) as required) Department: Property Management Reports to: Head of Property Management / Operations Manager About the Role As a Property Manager at Drivers & Norris, you will be responsible for the day-to-day management of residential properties on behalf of landlords and clients. You will ensure properties are well maintained, tenancies are managed compliantly, and clients receive an exceptional and proactive service that reflects the company's reputation for high standards. Drivers & Norris Key Responsibilities Client & Landlord Relationship Management Act as the main point of contact for landlords and tenants. Provide regular updates and professional advice to clients. Build strong, long-term relationships, ensuring client satisfaction and retention. Liaise with landlords regarding property performance and maintenance requirements. Drivers & Norris Tenancy & Portfolio Management Manage all aspects of tenancies including rent collection, invoicing, arrears chasing, and renewals. Ensure tenancy compliance with relevant legislation (e.g., AST requirements, Right to Rent checks, safety certificates and regulations). Regularly inspect properties to monitor condition, compliance, and tenant responsibilities. Drivers & Norris Maintenance & Repairs Monitor and respond to maintenance requests and issues promptly. Coordinate repairs and maintenance work with trusted contractors or internal teams. Undertake or organise regular property visits; assess and prioritise issues and costs. Drivers & Norris Financial & Administrative Duties Process invoices Maintain contract documentation, tenancy files, statutory compliance certificates, and key records. Communication & Compliance Provide tenants and landlords with clear communication on obligations, timelines, and changes. Maintain up-to-date knowledge of relevant UK property legislation and industry best practices. Ensure compliance with company procedures, ARLA and Property Ombudsman standards. Drivers & Norris Skills & Experience Required Proven experience in residential property management or similar role in an estate/property agency Strong organisational and time-management skills - able to manage multiple properties effectively Excellent communication and relationship-building skills Commercial understanding of rent accounts, budgeting, and invoicing Knowledge of relevant legislation (landlord health & safety compliance, AST rules, deposit protection, etc.) Ability to prioritise workload and problem solve independently Proficiency with property management software and Microsoft Office Desirable Qualifications ARLA Propertymark qualification (or equivalent industry certification) Full UK driving licence What Drivers & Norris Offers A supportive team environment with opportunities for professional development Exposure to a wide range of property portfolios including residential and mixed management Competitive salary Potential performance incentives and growth pathways within the firm

Job Title: Block Manager (Property Management) Company: Drivers & Norris Location: North London Reporting to: Senior Management Team / Head of Block Management Role Overview Drivers & Norris is a well-established, award-winning property consultancy specialising in residential block management across North London and surrounding areas. We are seeking an experienced and proactive Block Manager to manage a portfolio of residential blocks, ensuring high standards of service delivery, compliance, and client satisfaction. The successful candidate will act as the primary point of contact for leaseholders, freeholders, residents' associations, and contractors, taking full responsibility for the day-to-day management of their portfolio. Key Responsibilities Property & Portfolio Management Manage a portfolio of residential blocks in accordance with lease terms and statutory requirements Conduct regular site inspections and ensure properties are maintained to a high standard Identify and manage maintenance issues, repairs, and improvement works Prepare specifications, obtain competitive tenders, and oversee contractors on site Ensure health & safety compliance, including fire risk assessments and statutory inspections Client & Stakeholder Liaison Act as the main point of contact for leaseholders, freeholders, and residents' management companies Attend AGMs, EGMs, and board meetings as required, preparing agendas and minutes Handle queries, complaints, and disputes professionally and efficiently Build strong long-term relationships with clients and residents Financial Management Prepare and manage annual service charge budgets Monitor service charge expenditure and ensure costs are controlled Approve invoices and liaise with accounts teams regarding payments and reconciliations Assist with year-end accounts and respond to service charge queries Compliance & Administration Ensure all properties comply with relevant legislation and regulations Maintain accurate property records and documentation Ensure insurance policies are in place and claims are managed where necessary Work closely with internal teams to ensure smooth portfolio management Skills & Experience Required Essential Previous experience in residential block management Strong knowledge of leasehold management and service charge processes Excellent organisational and time-management skills Confident communicator, both written and verbal Ability to manage multiple priorities and deadlines Strong problem-solving and decision-making skills Desirable IRPM qualification (or working towards) Experience managing North London residential blocks Knowledge of property management software Personal Attributes Professional, proactive, and client-focused High attention to detail Calm and resilient under pressure Strong sense of ownership and accountability Team player with the ability to work independently What We Offer Competitive salary, dependent on experience Supportive and experienced senior management team Opportunities for professional development and career progression Friendly, professional working environment Established portfolio with long-term clients