Park Avenue Recruitment

A London Local Authority is seeking an experienced Allocations Service Manager to lead a busy housing allocations function, reporting into senior housing leadership. Managing 2 Allocations Team Managers, a Homelessness Team Manager and a Reviews and Complaints Manager (with a total team of 23), overseeing the delivery of an effective and compliant allocations service. Ensuring housing registers and nominations are managed in line with legislation and policy, while driving service performance and improvement. Key Requirements Strong experience managing allocations services within a local authority Knowledge of Housing Act 1996 Part VI and allocations policy Experience overseeing homelessness pathways and nominations (Part VII desirable) Previous experience managing managers and large teams Ability to drive performance, service improvement and operational delivery Strong stakeholder management across housing needs, homelessness and wider services Experience with reviews / appeals within allocations or housing services (desirable) Details London (2-3 days in office) 450- 500 per day 6-month initial contract Interested? Get in touch with (url removed) for more details.

A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service , reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards. Key Requirements Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints , ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling standards Details 1 day in office a week 350- 400 per day 6-month initial contract Interested? Get in touch with (url removed) for more details.

A London Local Authority is seeking an experienced Domestic Abuse Specialist Team Manager to lead a team of 4 within a housing options / homelessness service . You will be overseeing complex domestic abuse cases, ensuring legally sound Part VII / HRA decisions , and driving a trauma-informed, victim-centred approach to homelessness prevention and relief. Key Requirements Strong background in domestic abuse within housing options / homelessness Experience managing staff and high-risk caseloads Knowledge of Housing Act 1996, HRA 2017, safeguarding and MARAC Experience working towards or within DAHA accreditation standards Understanding of safe accommodation duties and pathways for survivors Ability to make and review robust homelessness decisions Strong partnership working with IDVAs, refuges and external agencies Details London (2-3 days in office) 300- 400 per day 6-month initial contract Interested? Get in touch with (url removed) for more details.

Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team , offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholders Essential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground running Additional Information: Immediate start available Competitive daily rate Potential for contract extension This is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35) , particularly those with a background in HHSRS, HMO licensing, and housing enforcement . We also offer a referral scheme, with a 100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed) .

I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team. You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities. Key Responsibilities Act as a main point of contact for residents, community groups, and key stakeholders Build and maintain strong relationships with local organisations, partners, and elected representatives Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation Provide guidance and support to community groups on governance, funding, and development opportunities Promote community initiatives and ensure residents are informed about key services and developments Deliver digital inclusion initiatives, supporting residents to overcome barriers to access Support the delivery of community programmes, including funding initiatives and neighbourhood plans Monitor and evaluate engagement activities, capturing data to measure impact and outcomes Ensure compliance with health & safety, equality, and regulatory requirements Attend occasional evening and weekend meetings where required About You Experience in community engagement, housing, or a similar customer-focused role Strong communication and relationship-building skills Experience working with residents, stakeholders, or community groups Ability to manage multiple priorities in a fast-paced environment Confident using IT systems and recording/reporting data A proactive and solutions-focused approach

I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer . This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are resolved within required timescales. Monitor and report on customer satisfaction across service areas. Support customers with enquiries related to repairs, improvement works, and property alterations. Coordinate with internal teams and planners to arrange repair works and raise work orders. Visit customers in their homes where necessary to resolve issues or support service delivery. Assist with more complex enquiries such as damp issues, adaptations, or repair concerns. Promote online customer services and digital engagement. Maintain accurate customer records and complete resident data surveys. Provide administrative support to operational teams and assist with service improvement initiatives.

Private Sector Housing Officer - Surrey Local Authority Competitive Rate 3-Month Contract Hybrid Working (2-3 Days On Site) We're currently working with a Surrey-based Local Authority looking to appoint a Private Sector Housing Officer on an initial 3-month contract starting in April. This is a great opportunity for an experienced Private Sector Housing Officer to join a supportive team managing a varied private sector caseload, with a strong focus on enforcement activity. The Role You will be responsible for managing a diverse workload within the private rented sector, with key duties including: Carrying out property inspections across the borough Investigating housing disrepair cases and tenant complaints Undertaking enforcement action in line with housing legislation Handling complaints and liaising with landlords and tenants Issuing Civil Penalties and supporting wider housing enforcement work Preparing case files and supporting regulatory compliance activity This role would suit an experienced Private Sector Housing Officer who is confident managing inspections, complaints, and enforcement cases within a Local Authority setting. About You To be considered, you should have: An HND in Environmental Health (or a similar qualification), or 3+ years' experience in housing enforcement Experience issuing Civil Penalties or undertaking regulatory action in the private rented sector Strong knowledge of housing legislation and inspection processes Excellent communication skills when dealing with tenants, landlords, and stakeholders HMO Licensing Officers with relevant experience will also be considered, with training available on the enforcement side. Contract Details Rate: Competitive Rate Length: 3 months initially Working pattern: Hybrid - 2-3 days per week onsite Start: April If you're interested in discussing this opportunity further, please send your CV to (url removed) or call (phone number removed) for a confidential conversation.

Private Sector Housing Officer Location: Kent Rate: 50 per hour Contract: 3 Months 2 day per week in the office We're working with a Local Authority in Kent who're looking to bring in an experienced Private Sector Housing Officer to support their busy and proactive team. This Private Sector Housing Officer role offers a varied and exciting opportunity within Kent, where you'll be trusted to manage your own caseload and make a real impact across the Private Rented Sector. The Role: HHSRS inspections HMO Licensing Civil Penalties Complaint investigations Drafting notices & enforcement action Landlord & tenant liaison About You: Strong Private Sector Housing experience HHSRS, HMO & enforcement knowledge Confident managing your own caseload Experience with Civil Penalties Local Authority experience If you're an experienced Private Sector Housing Officer looking for your next contract in Kent, this could be a great fit. If you're interested in discussing this opportunity further, please send your CV to (url removed) or call (phone number removed) for a confidential conversation.

Head of Operations - Repairs & DLO Location: East London Rate: 700 per day (Inside IR35 - Umbrella) Contract: 3-month rolling The Opportunity We're working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function . This is a high-impact, hands-on leadership role. You'll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams. The Role Act as a senior operational lead across the DLO and repairs service Provide direct support and oversight to frontline management and trade teams Take control of casework, escalations, and service issues Drive improvements in productivity, proactivity, and workforce performance Strengthen health & safety compliance and culture Embed better use of systems, processes, and operational controls Tackle behavioural and performance challenges with confidence Be a visible presence on the ground - credible with operatives and managers alike About You Proven track record leading repairs / DLO operations in a housing environment Background in the trades or someone who has come up through operational delivery Strong track record of stabilising underperforming services Comfortable managing complex, high-pressure operational environments Confident challenging poor performance and driving accountability Hands-on, pragmatic, and able to build trust quickly with frontline teams

About the Role I am working with a leading housing provider delivering a programme of fire safety works , including fire doors, windows and associated upgrades across their housing stock. They are looking for a Resident Liaison Officer to act as the key link between residents and operational teams, ensuring works are delivered smoothly while maintaining a high level of resident satisfaction. This is a customer-facing role where communication, organisation and empathy are key, particularly when managing residents through potentially disruptive works. Key Responsibilities: Act as the main point of contact for residents throughout fire safety works programmes Communicate clearly with residents regarding upcoming works, timelines and access requirements Coordinate access arrangements to ensure contractors can complete works efficiently Support delivery of programmes including fire door replacements, window installations and associated safety works Manage resident queries, concerns and complaints, ensuring timely and professional resolution Carry out resident visits where required to provide reassurance and resolve issues on-site Work closely with site teams, contractors and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions, access attempts and programme updates Support vulnerable residents and ensure appropriate adjustments are in place Monitor customer satisfaction and contribute to improving resident experience throughout the programme About You: Previous experience working as a Resident Liaison Officer or in a similar customer-facing housing role Experience working on planned works or fire safety programmes (desirable) Strong communication and interpersonal skills, with the ability to build trust with residents Organised and able to manage multiple priorities in a fast-paced environment Confident handling complaints and resolving issues effectively Able to work on-site and engage directly with residents and contractors

Do you have strong frontline experience supporting people sleeping rough? We're recruiting for an experienced Rough Sleeping Outreach Officer to join a Local Authority homelessness service in Hampshire on a temporary basis. This is a frontline outreach role focused on engaging with individuals sleeping rough and supporting them off the streets into sustainable accommodation. You'll be carrying out regular street outreach, verifying rough sleeper reports, completing needs-based assessments and working closely with Housing Options to contribute to Personalised Housing Plans. The role involves making referrals into health, substance misuse and support services, advocating on behalf of clients, and supporting access to accommodation through Locata. Accurate case recording and outcome monitoring will be a key part of the position. Key aspects of the role include: Street outreach and direct engagement with rough sleepers Multi-agency working to coordinate housing and support pathways Supporting access to accommodation through Locata and contributing to PHPs We're looking for someone confident working independently in the community, with strong partnership working skills and a solid understanding of homelessness processes. A minimum of three years' experience specifically within rough sleeping outreach roles is essential. The role offers flexible working arrangements, and the rate is dependent on experience. This is a strong opportunity for an experienced outreach professional who wants to make a real impact supporting vulnerable individuals into safer, more stable housing. Know someone who fits the bill? Refer an officer with relevant rough sleeping experience and, if they're successfully placed, you'll receive a 100 Amazon voucher as a thank you. Interested? Please send your CV to (url removed)

We are recruiting an experienced Homelessness & Housing Options Officer to join a Surrey-based local authority on a 6-month contract. This is a hybrid role, requiring 2 days per week onsite, with parking available, and offering a competitive rate of 29- 33 per hour. Key requirements: 3+ years' experience in a local authority housing options/homelessness service Strong knowledge of the Homelessness Reduction Act 2017 & Housing Act 1996 (Part VII) Experience conducting assessments and issuing Section 184 decisions Ability to produce high-quality Personalised Housing Plans (PHPs) Confident managing complex caseloads independently Experience using Jigsaw (MRI) Interviews will be commencing next week for a start after the bank holiday. Interested? Please apply or contact (url removed) to discuss the role in more detail.

A Local Authority in Essex is looking for a Senior Housing Options Officer to join their team on an initial 6-month contract . Although titled Senior Officer , this role operates at a Team Leader level within their structure. You'll be responsible for the day-to-day support and mentoring of 3 to 5 Housing Options Officers , as well as overseeing duty cover twice a week . While the Homelessness Manager handles formal 1-to-1s, you'll be the go-to person for operational advice, case support, and escalation queries. Experience using Locata is highly desirable. If you're an experienced Housing Options professional with a supportive leadership style and a strong understanding of Part 7 duties, this could be a great fit. To express interest, please send your CV to (url removed) . Interviews are expected to be arranged shortly.

The organisation outsources all of its repairs and maintenance work and does not operate a Direct Labour Organisation (DLO). The primary contractor is Axis Europe , supported by a small number of medium-sized contractors. The Contracts Manager will primarily be responsible for post-inspections of contractor work , with a strong focus on mainstream reactive repairs . This includes ensuring that day-to-day repairs carried out in tenant's homes meet required quality standards, comply with specifications, and are completed within agreed time-frames. Key Details: Primary responsibility : Post-inspections of completed contractor work, with a clear focus on mainstream reactive repairs . Main contractor : Axis Europe, along with a few medium-sized providers. Working arrangement : Ideally 1 day per week on site , but this is flexible. The individual will be expected to manage their own workload and balance office-based and site-based working in line with operational needs and inspection requirements. Flexibility : Essential, particularly in scheduling and attending site inspections as needed.