Park Avenue Recruitment

Our client, a leading supplier of social housing across London and Essex has a fantastic opportunity for a temporary Sheltered Housing Officer to manage one of their over 60's independent living schemes in South Essex. Key duties: Daily welfare checks and responding to any emergency calls. Provide housing management and tenancy sustainment advice, including support for low-level arrears. Assist with viewings, lettings, sign-ups and inductions for new tenants. Conduct regular health and safety checks to ensure scheme compliance (fire safety, telecare) and following up on any actions or identified issues. Maintain and update support plans and risk assessments. Promote tenant led initiatives and social activities. Ensure that the scheme remains in a safe and secure state. Skills required: Experience in managing a sheltered housing scheme with older or vulnerable residents. Strong housing management experience including legislation and best practice related to sheltered housing. Thorough knowledge of health and safety. Skilled in completing assessments and support plans. Knowledge of dealing with Safeguarding issues to ensure alerts are made efficiently and sensitively. Confidence to work independently on site five days a week. Applicants must have access to a vehicle and a full UK driving license. An Enhanced DBS. This role is based at the scheme five days a week. Six-month temporary role.

A Gloucestershire local authority is seeking experienced Housing Options Officers specifically to deal with Backlog cases. They are looking to strengthen their frontline housing service. You'll be helping people overcome housing challenges by offering tailored advice and practical solutions. Park Avenue has an excellent track record with this council, having successfully placed a number of contractors there. What You'll Be Doing Deliver clear, practical housing advice and prevention support to residents at risk of homelessness Dealing with Backlog cases Assess cases under the Housing Act 1996 and Homelessness Reduction Act 2017 Issue Section 184 decisions within the required timescales and as well as part VII Manage a varied caseload, including complex cases, in line with statutory duties Hybrid working Locata knowledge is essential This is a rewarding opportunity to make a real impact in tackling homelessness and supporting those most in need. Please email your CV immediately if you are interested!

Park Avenue are working with a Social Housing provider to recruit a Housing Coordinator for a three month interim assignment. Working with the Housing and Repairs teams you will provide a first class service to tenants who contact the organisation across various platforms including face to face, telephone and email. You will ensure that the enquiries are resolved effectively and efficiently. Duties will include; Manage enquiries from tenants Coordinate repairs with contractors and tenants Assist Neighbourhood Officer with administration Ensure nomination, bidding and lettings process is recorded accurately. Assist with updating estate notice boards. Maintain data on stock management programme. Assist with rent arrears monitoring This is a great opportunity for someone who has a clear understanding of tenancy management processes within a housing association or local authority setting. Please apply immediately if this opportunity of interest to you.

Park Avenue are currently recruiting a Housing Officer for a Housing Association based in London. Reporting to the Head of Housing you will be responsible for providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing ASB and nuisance queries. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are completed. This is a fantastic opportunity for a housing officer who is seeking a new challenge. The working pattern is hybrid. A car driver is not essential. Must have a DBS For further information please submit your CV in the strictest of confidence.

Looking to make a direct impact in tackling homelessness and provide essential advice to those in need? A local authority in the Northern Home Counties is looking for two Housing Options Officers to deliver direct support to people facing housing related barriers. They are seeking one for their singles team and one for their families team. Park Avenue has worked closely with this council on numerous occasions, placing some of our best contractors here. The role: Provide housing advice and homelessness prevention support to residents Assess applications under the Housing Act 1996 and Homelessness Reduction Act 2017 Issue Section 184 decisions within the required timescales Manage a varied caseload, including complex cases, in line with statutory duties Hybrid working Home connections knowledge is ideal but not essential What you'll need: Solid experience in Housing Options, working directly with singles and/or families Deep understanding of homelessness legislation Capable of delivering front-line housing advice Ability to handle complex caseloads Interviews will be taking place next week. This is a great opportunity to take on a frontline role where you'll directly support households in need, reduce homelessness, and contribute to positive community outcomes. If you are interested, please send your CV to (url removed), highlighting your hands-on work in singles or families teams, or give me a call on (phone number removed).

My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.

A Local Authority in Essex is looking for a Senior Housing Options Officer to join their team on an initial 6-month contract . Although titled Senior Officer , this role operates at a Team Leader level within their structure. You'll be responsible for the day-to-day support and mentoring of 3 to 5 Housing Options Officers , as well as overseeing duty cover twice a week . While the Homelessness Manager handles formal 1-to-1s, you'll be the go-to person for operational advice, case support, and escalation queries. Experience using Locata is highly desirable. If you're an experienced Housing Options professional with a supportive leadership style and a strong understanding of Part 7 duties, this could be a great fit. To express interest, please send your CV to (url removed) . Interviews are expected to be arranged shortly.

The organisation outsources all of its repairs and maintenance work and does not operate a Direct Labour Organisation (DLO). The primary contractor is Axis Europe , supported by a small number of medium-sized contractors. The Contracts Manager will primarily be responsible for post-inspections of contractor work , with a strong focus on mainstream reactive repairs . This includes ensuring that day-to-day repairs carried out in tenant's homes meet required quality standards, comply with specifications, and are completed within agreed time-frames. Key Details: Primary responsibility : Post-inspections of completed contractor work, with a clear focus on mainstream reactive repairs . Main contractor : Axis Europe, along with a few medium-sized providers. Working arrangement : Ideally 1 day per week on site , but this is flexible. The individual will be expected to manage their own workload and balance office-based and site-based working in line with operational needs and inspection requirements. Flexibility : Essential, particularly in scheduling and attending site inspections as needed.