Cross Keys Homes

Team Leader Property Lettings £36,100 (in probation) rising to £38,000 + Car Allowance Peterborough, Shrewsbury Avenue Full-Time Permanent Monday - Friday Head Office - Shrewsbury Avenue, Peterborough We're excited to offer a newly created opportunity for a talented and motivated Team Leader - Property Lettings to join Cross Keys Homes. This is your chance to step into a fresh role where you can truly make your mark, shaping how we deliver exceptional lettings services and ensuring customers have a smooth, positive journey into their new homes. At CKH, we're committed to delivering high-quality homes and outstanding customer experiences. As our new Team Leader, you'll guide a dedicated team and take ownership of delivering an efficient, customer-focused lettings service that supports our communities and strengthens our reputation. In this key leadership role, you will: Lead and motivate a diverse team, ensuring excellent customer service at every stage of the lettings journey. Manage the full lettings process - from vacancy management to allocations, garage lettings, and mutual exchanges. Minimise void periods and drive improvements in key-to-key times. Provide expert guidance on legislation, policies, and best practice. Oversee budget management, forecasting, and reporting. Produce high-quality performance reports and insights for senior management. Build strong relationships with internal teams, partner agencies, local authorities, and external stakeholders. Support customers requiring temporary or emergency accommodation. Champion customer engagement and ensure service improvements reflect customer insight. You'll bring: Solid understanding of property law, landlord/tenant legislation, nomination agreements, and lettings best practice. Background in housing or property management, ideally in a regulated environment. Proven success in leading high-performing teams. Strong IT skills (Microsoft applications). Experience with complaint handling and delivering customer-focused services. You'll be: A confident decision-maker with strong problem-solving skills. An excellent communication - written, verbal, and presentation. Have the ability to influence across teams and build strong working relationships. Highly organised, adaptable, and able to work to tight deadlines. Comfortable analysing data and reporting on KPIs. Qualifications: Relevant vocational qualification or diploma. CIH Level 3 or 4, or working towards (desirable but not essential). Additional information: Full clean UK driving licence. Access to an insured vehicle for business use. DBS Check required If you have the experience and drive to help us achieve our vision, we'd love to hear from you! Please see attached job description for full details of the role. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.

Project Surveyor £44,290 - £47,760 per annum Peterborough/Remote Full-Time Permanent Peterborough - Field based blended with remote and office working Full time Monday - Friday 9am - 5pm We're expanding our Asset team and looking for a skilled and motivated Project Surveyor to help us deliver high-quality planned, cyclical, and service programmes of work. This is an exciting opportunity to be part of a dynamic and forward-thinking team that's committed to improving homes and communities. As a Project Surveyor, you'll manage projects from inception to completion, ensuring compliance with regulations, maintaining financial control, and providing excellent customer service to residents and internal stakeholders. Key Responsibilities Procure and manage major works and service contracts, ensuring health and safety (CDM) compliance. Conduct surveys, produce specifications, and prepare tender documentation. Monitor contractor performance and ensure delivery against KPIs. Manage budgets, valuations, and financial reporting. Liaise with tenants, contractors, consultants, and internal teams. Ensure compliance with planning, building regulations, and landlord responsibilities. Supervise assistant/trainee/apprentice surveyors as required. What We're Looking For Essential: HNC in Building Studies or equivalent. Proven project management experience in building works. Strong knowledge of construction technology and building regulations. Experience in defect diagnosis and technical reporting. Excellent communication, budgeting, and contractor management skills. Full UK driving licence and access to a suitably insured vehicle. Desirable: Degree-level qualification in a construction-related field. IOSH or Prince2 certification. Experience with JCT contracts, CAD, and asset management databases. Additional Information This role requires a Basic DBS check. May involve lone working and working at height. Flexibility to respond to emergency situations during office hours. If you are interested apply now as we may close the role early if we received sufficient interest. Full JD available below.