Blue Arrow

Housing Scheme Manager ( housing ) - Manchester Role Summary The Scheme Manager is responsible for managing supported housing schemes across the borough, ensuring housing management compliance, supporting residents' wellbeing, coordinating lettings and voids, and working with partner agencies to deliver person-centred support. Key Responsibilities Ensure compliance with tenant and housing management requirements. Safeguard and promote residents' wellbeing. Manage void properties and lettings efficiently. Build relationships with partner organisations to improve resident outcomes. Maintain positive communication with residents, visitors, and contractors. Assess support needs and coordinate appropriate services. Encourage resident engagement and community involvement. Promote relevant services where beneficial to residents. Contribute to team meetings, knowledge sharing, and best practice. Use technology and digital processes to enhance service delivery. Maintain professional knowledge through training and development. Undertake other reasonable duties as required. Essential Knowledge & Experience Knowledge of service delivery and the benefits of assistive technology. Relevant practical experience in a similar environment or other customer-focused setting. Sound knowledge of Microsoft applications, with the ability to collate, analyse, and present data. Key Skills & Abilities Ability to identify the needs of others and provide support and guidance. Innovative and creative approach to identifying and delivering person-centred services. Strong communication and relationship-building skills. Ability to identify problems and proactively find solutions. Other Requirements May require a full UK driving licence and access to a vehicle registered for business use. Enhanced DBS check required. Occasional evening and weekend working may be required. Values and Behaviours We Step Up Help colleagues get the job done well. Prioritise tasks that make the biggest difference. Learn from previous experiences. We See Things Through Take ownership to find the best solutions for residents and customers. Use processes to deliver reliable, repeatable, and consistent services. Make the most of available expertise. Share information and progress with others. We Support Each Other Speak up to champion a positive culture. Ensure people are heard and valued. Give and receive feedback to drive improvement. Additional Commitments Support environmental and social responsibility objectives. Comply with health and safety policies and procedures. Work towards best practice in the management and control of health and safety risks. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Housing Scheme Manager - Warwick 25,893 per annum Hours: 5 hrs per day, 3 days a week for 15 hours, with the possibility of increasing to 20 hours. Preferably Monday, Wednesday, and Friday, but days are negotiable. Temporary, with the chance to become permanent based on a resident ballot/vote. Location: Aspen Court in Henley, Arden, BG95 5GP - Retirement Scheme When: Available immediately We are seeking a dedicated and customer-focused Housing Scheme Manager to oversee the day-to-day management of our housing scheme and ensure residents receive a safe and supportive living environment. What You'll Be Doing: Managing the building Raising repairs Ensuring health and safety of the whole scheme grounds and building e.g. fire alarm testing Monitoring residents unobtrusively What We're Looking For: A customer-centric mindset Strong communication and interpersonal skills Excellent management skills Previous social housing experience desirable Experience with different age groups desirable Commitment to resident well-being Driver's license. If not, ability to commute to main office at Birmingham Business Park, B37 7YN. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow are currently recruiting for a Weighbridge Administrator to join our public sector client based in Kilmarnock. This is an excellent opportunity for someone looking for a long-term ongoing role with a stable and supportive organisation. 14.39 per hour Monday to Friday 8:00am - 4:00pm Ongoing Temporary Role Immediate Start Available As a Weighbridge Administrator, you will play a key role in ensuring the accurate recording and management of vehicle movements and weights, while providing excellent administrative support on site. Key Responsibilities Operating the weighbridge system to record vehicle weights accurately Managing inbound and outbound vehicle traffic in line with site procedures Inputting data and maintaining accurate records and documentation Handling basic administrative duties such as filing, reporting, and data entry Communicating with drivers and site staff to ensure smooth operations Requirements Previous administrative experience (weighbridge experience desirable but not essential) Strong attention to detail and accuracy Good IT and data entry skills Excellent communication and organisational abilities Ability to work independently and as part of a team Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.