Blue Arrow

Service Charges & Rents Manager Saffron Barn, Long Stratton About Us At Saffron Housing Trust, we are committed to providing high-quality homes and services to over 7,000 residents. We pride ourselves on transparency, value for money, and putting our customers at the heart of everything we do. The Role We are looking for a highly skilled and customer-focused Service Charges & Rents Manager to lead the delivery of our service charge and rent management function. This is a key operational leadership role responsible for the end-to-end management of service charges, rent setting, billing, compliance, and customer engagement across our housing portfolio. You will ensure fairness, transparency, and accuracy while driving continuous improvement and delivering excellent outcomes for our residents. You will also deputise for the Head of Service Charges, Rent and Income Collection when required. Key Responsibilities Service Charge Budgeting & Forecasting Lead the development and management of annual service charge budgets Monitor income and expenditure, ensuring accuracy and financial control Work collaboratively across departments to ensure budgets reflect true service costs Maintain up-to-date forecasts and financial insight Billing & Administration Oversee annual rent and service charge setting and issuance Ensure accurate and timely billing in line with legislation and best practice Manage calculation and apportionment of charges across all properties Issue annual statements, including sinking fund reporting Ensure correct billing for freeholders, utilities, and complex developments Oversee accurate application of rent and charges to accounts Compliance & Regulatory Management Ensure full compliance with housing legislation including the Landlord & Tenant Act and Leasehold Reform Act Maintain and update policies in line with regulatory and sector changes Lead audit activity and act as key liaison with external auditors and regulators Ensure statutory reporting obligations are met in full Resident Engagement & Communication Deliver clear, transparent communication to residents on all charges Manage and resolve queries, complaints, and disputes professionally Lead resident engagement activities including meetings and briefings Promote understanding of value for money and service delivery Contract Management & Service Delivery Work cross-functionally to ensure service delivery aligns with contractual agreements Monitor service costs and ensure they are accurately reflected in charges Support oversight of SLAs and performance metrics Ensure high standards and value for money across all services Process Improvement & Transformation Drive continuous improvement across service charge and rent processes Lead system and technology enhancements Improve efficiency, accuracy, and customer experience Provide training and support to colleagues Leadership & Team Development Lead and develop a high-performing, customer-focused team Champion a culture of excellence, accountability, and innovation Set and monitor performance and customer satisfaction targets Use data and feedback to improve service delivery Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow are currently recruiting for Electricians on behalf of a public sector client based in Stirling and other locations as required. Pay Rate: 17.39 to 19.17 per hour Hours: Monday to Friday, 8:00am - 4:00pm Role Overview You will carry out a range of plumbing repairs, maintenance and installation work across housing properties, supporting the delivery of a high-quality, customer-focused service. All work must be completed in line with current regulations and health & safety standards. Key Responsibilities Carry out all tasks appropriate to the grade and skill level of the post holder in support of the provision of a multi trade service To undertake any complimentary duties and training in support of the craft operations as instructed by management Carry out written and verbal instructions and provide feedback to line manager on issues related to tasks to be undertaken. Liaise with tenants/owners to provide a customer focussed repairs service Ensure all operations are carried out in a cost effective manner consistent with the requirements to achieve best value Ensure work is carried out to the required standard and where applicable provide satisfaction survey cards to tenants. To identify any areas or activities that may present a risk to the health and safety of operatives or members of the public and ensure that appropriate action is taken. Understand and ensure that the post holder meets the Councils statutory duties or policy commitments in relation to equalities and diversity. To ensure that materials and plant are controlled and provided to ensure operational efficiency. To maintain a full driving license in accordance with Council policy. To highlight any training or up-skilling required to carry out the duties of the post holder or complimentary duties of the post as effectively as possible Requirements Essential: A recognised apprenticeship in the appropriate trade or appropriate certificated training Apprenticeship recognised by the relevant trade body e.g. SELECT, CITB Knowledge of general construction techniques and practices for all activities appropriate with the post. Experience of undertaking repairs and maintenance joinery works Experience of general and new build construction works. Experience of working within tenanted/occupied properties to undertake capital investment works such as kitchen/bathroom installation, adaptations, alarm systems, door entry systems and any other associated works. Experience of drawing and specification interpretation High standard of good customer service and communication A current full driving licence is required Knowledge and use of specialist plant and equipment Desirable: Experience working in a multi-trade environment Additional trade skills Good IT and organisational skills Working Conditions Work carried out in indoor and outdoor environments, including occupied homes Tasks may involve working at height or in confined spaces Use of power tools and specialist equipment Flexibility required for overtime and emergency duties Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is currently recruiting for Plasterers on behalf of a public sector client based in Stirling. Pay Rate: 17.39 per hour Hours: Monday to Friday, 8:00am - 4:00pm Role Overview You will carry out a range of plastering and roughcasting work across housing properties, ensuring all work is completed to a high standard and in line with current regulations. The role involves working in occupied properties and delivering a customer-focused repairs and maintenance service. Key Responsibilities Carry out plastering, roughcasting and general repair works Undertake maintenance, refurbishment and new build projects Complete work in occupied and void properties including rot repairs Assist with capital works such as kitchen and bathroom installations Support multi-trade activities where required Liaise with tenants to provide a high level of customer service Ensure all work complies with health & safety standards Maintain tools, plant and materials efficiently Complete job records and provide updates to supervisors Requirements Essential: Recognised apprenticeship or relevant qualification (e.g. City & Guilds, SVQ, CITB) Experience in plastering, roughcasting and maintenance work Experience in construction and refurbishment projects Experience working in tenanted/occupied properties Ability to interpret drawings and specifications Good communication and customer service skills Knowledge of health & safety practices Full UK driving licence Desirable: Experience in a multi-trade environment Additional skills such as tiling or Ames taping Ability to work at height or in confined spaces Working Conditions Work in indoor and outdoor environments, including occupied homes Tasks may involve working at height and using access equipment Use of power tools and specialist equipment Flexibility required for overtime and emergency duties Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow are currently recruiting for Plumbers on behalf of a public sector client based in Stirling and other locations as required. Pay Rate: 17.39 per hour Hours: Monday to Friday, 8:00am - 4:00pm Role Overview You will carry out a range of plumbing repairs, maintenance and installation work across housing properties, supporting the delivery of a high-quality, customer-focused service. All work must be completed in line with current regulations and health & safety standards. Key Responsibilities Carry out plumbing repairs, maintenance and installation work Work across housing stock including tenanted and void properties Support refurbishment and capital projects such as kitchens and bathrooms Liaise with tenants and stakeholders to deliver a customer-focused service Ensure all work is completed to a high standard and in line with regulations Support multi-trade activities where required Maintain tools, materials and equipment responsibly Follow health & safety procedures and identify risks Complete documentation and report progress to supervisors Requirements Essential: Recognised plumbing apprenticeship or relevant qualification Registration with a relevant trade body (e.g. SNIPEF, Gas Safe, CITB or equivalent where applicable) Experience in repairs, maintenance and construction work Good knowledge of plumbing systems and construction practices Strong communication and customer service skills Good understanding of health & safety regulations Full UK driving licence Desirable: Experience working in a multi-trade environment Additional trade skills Good IT and organisational skills Working Conditions Work carried out in indoor and outdoor environments, including occupied homes Tasks may involve working at height or in confined spaces Use of power tools and specialist equipment Flexibility required for overtime and emergency duties Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow are currently recruiting for Painter & Decorators on behalf of a public sector client based in Stirling. This is a long-term opportunity with a possible immediate start. Pay Rate: 17.39 per hour Hours: Monday to Friday, 8:00am - 4:00pm Role Overview You will carry out a range of painting and decorating works across housing properties, supporting the delivery of a high-quality, customer-focused repairs service. All work must meet current standards, regulations and health & safety requirements. Key Responsibilities Carry out painting and decorating tasks across housing stock Complete both internal and external finishes, including all types of paint and wall coverings Undertake maintenance, refurbishment and new build project work Liaise with tenants to deliver a customer-focused service Ensure work is completed to a high standard and in line with regulations Support multi-trade activities where required Maintain tools, materials and equipment responsibly Follow health & safety procedures and identify potential risks Report progress and complete necessary documentation Requirements Essential: Recognised Painting & Decorating apprenticeship or relevant qualification (e.g. City & Guilds, SVQ, CITB) Experience in maintenance, refurbishment and construction work Skilled in a range of paint finishes and wall coverings Ability to interpret drawings and specifications Good customer service and communication skills Strong understanding of health & safety practices Full UK driving licence Desirable: Experience working in a multi-trade environment Additional trade skills (e.g. plasterboard jointing) Ability to work at height or in confined spaces Working Conditions Work in both indoor and outdoor environments, including occupied homes Tasks may involve working at height and using access equipment Use of power tools and specialist equipment Flexibility required for overtime and emergency duties This is a great opportunity to secure long-term work with a well-established public sector organisation. Apply today with Blue Arrow. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow are currently recruiting for Joiners on behalf of a public sector client based in Stirling . This is a long-term opportunity with a possible immediate start . Pay Rate: 17.39 per hour Hours: Monday to Friday, 8:00am - 4:00pm Role Overview You will carry out a range of joinery repairs, maintenance and installation work across housing properties, ensuring all work complies with current regulations and standards. The role involves working in occupied properties and delivering a high standard of customer service. Key Responsibilities Carry out joinery repairs and maintenance across housing stock Complete refurbishment and installation works including kitchens, bathrooms, windows and doors Undertake rot repairs and assist with roof works where required Support multi-trade operations as needed Liaise with tenants and stakeholders to deliver a customer-focused service Ensure compliance with health & safety regulations at all times Maintain tools, materials and equipment responsibly Complete job documentation and report back to supervisors Participate in an out-of-hours standby/on-call rota Requirements Essential: Recognised joinery apprenticeship or relevant qualifications (e.g. City & Guilds, SVQ, CITB) Experience in repairs, maintenance and construction work Experience working in tenanted/occupied properties Ability to interpret drawings and specifications Good communication and customer service skills Full UK driving licence Desirable: Experience in a multi-trade environment Additional trade skills Working Conditions Work in indoor and outdoor environments, including occupied homes Tasks may involve working at height or in confined spaces Use of power tools and equipment Flexibility required for overtime and emergency duties This is a great opportunity to secure long-term work within a well-established public sector organisation. Apply today with Blue Arrow. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Manual and mechanical street cleansing operations Street washing Removal of graffiti and fly-posting Weed spraying operations Weed removal operations Emptying of bins and waste removal Leaf collection Qualifications All: Full current driving licence 7.5 tonne driver licence (or prepared to undertake and pass within 6 month period) Knowledge Knowledge of health and safety in the workplace Practical knowledge of City street map Knowledge of vehicle operating licence requirements Experience - Experience in working outdoors in all weathers - Experienced in working on own initiative and on the spot decision making including dynamic risk assessments. - Previous experience operating plant and cleansing vehicles Aptitude & Skills Interpret and action instructions Ability to deliver work to agreed quality Ability to communicate professionally at all levels. Ability to carry out written work associated with the task, including filling in vehicle defect books and work allocation logs. To conduct yourself in a professional manner when at work in a public environment as an ambassador to the council Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

About The Role: My client is looking for a Lettings Administrator to join their team based in Ferryhill, the role will be offered on a 3-month temporary contract, with a pathway to permanent for the right candidate. The successful candidate will have experience within the Lettings and Property market and be confident with the full tenancy lifecycle, and working within a structured, tech-driven environment using CRM systems and Fixflo. This is a process-led role with opportunities to contribute to continuous improvement. Duties: Manage records, calls, emails, and appointment bookings Coordinate viewings, inspections, and tenancy progression Act as a point of contact for tenants and landlords Support property marketing and monitor enquiries Ensure compliance with safety and lettings regulations Assist with maintenance coordination via Fixflo Support rent collection and payment arrangements Salary: 25,000pa Yearly bonuses of up to 3000 Working Hours: 35hrs per week Mon-Fri, 9am-5pm NO WEEKENDS OR EVENINGS Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

The Role: As a Van Delivery driver, you will play a key role in delivering goods and services to clients, driving the company's van to various locations in line with their individual agreements. You'll be responsible for safely lifting and handling heavy crates as part of your deliveries, ensuring that the client spaces remain pristine and reflect our client's high standards. Your meticulous inspections and keen eye for detail will ensure that the client's spaces continue to be places that are worth leaving home for. Picking,packing and delivering food and beverage items daily to client sites throughout London. Conducting detailed inspections of cleaning and maintenance tasks completed by suppliers and the client's staff across various office areas. Ensuring that all spaces, including individual offices, communal areas and toilets meet the client's stringent cleanliness and hygiene standards. Documenting inspection results, highlighting any areas of concern or non-compliance, and reporting these to the Operations team. Assessing the effectiveness of cleaning procedures and recommending enhancements where necessary Managing inventory checks for food and beverage items and other services, ensuring they are well-stocked and maintained. Maintaining and organising our warehouse to a high standard Must have's: 25 years old+ for insurance purposes Full UK driving licence, B category (up to 3.5 tonne) Delivery into high-end office space (most of the time OOH but clients may be on site therefore v presentable etc.) Good attention to detail for picking/packing food and beverage items accurately previous driving experience of 3.5 tonne panel vans General manual handling and food hygiene awareness (training will be provided) If this sounds of interested to you please apply online with your CV or call Blue Arrow Edgware on (phone number removed). Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.