RecruitAbility Ltd

Job Title: General Manager Location: Stevenage Salary: To £44,000 + Benefits Term: Full time, site based Are you a hands-on, people-first leader who thrives in a fast-paced hospitality environment? This is an exciting opportunity to take full responsibility for a well-established venue, ensuring it operates smoothly, profitably, and delivers an outstanding guest experience every day. You ll be the face of the operation, setting the tone for service, building strong relationships with guests and stakeholders, and creating a welcoming, high-energy atmosphere. From leading and developing an on-site team to overseeing day-to-day operations, performance and local promotion, this role offers variety, autonomy and real ownership. This role would suit someone from a hospitality, leisure, retail or customer-focused management background who enjoys balancing operational excellence with commercial performance and guest engagement. The role of General Manager: Deliver exceptional guest service and ensure consistently high satisfaction levels Lead day-to-day operations, ensuring smooth service delivery and efficient workflows Drive revenue through effective rota planning, cost control and local marketing activity Oversee standards across the venue, including presentation, maintenance and compliance Recruit, train, motivate and develop a high-performing on-site team Manage budgets, stock and margins to maximise profitability Ensure compliance with Health & Safety and operational procedures To be successful in the role of General Manager you will be: Confident, approachable and commercially minded Strongly organised with excellent attention to detail Experienced in hospitality or customer-led management environments Comfortable leading from the front and taking ownership Able to juggle priorities with a calm, hands-on and positive approach The Salary and package for the General Manager role: Basic salary of up to £44,000 25 days holiday + bank holidays + 3 days at Christmas Pension Healthcare Free parking A chance to be part of a successful, long-established company Please apply online or call (phone number removed) for more information. This vacancy is being advertised by RecruitAbility Ltd . The services advertised by RecruitAbility Ltd are those of an Employment Agency.