Andy File Associates Ltd

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent opportunity. Pay rate: £16.95 per hour Location: North East Our client is an established and growing Hard Facilities Management (FM) provider, delivering specialist engineering and maintenance services across Yorkshire, the Northwest and the wider UK. With a strong mobile engineering presence, the organisation supports a diverse portfolio of commercial and public-sector estates, helping clients maintain safe, compliant, and fully operational buildings. Its teams provide responsive expertise across a broad range of hard FM requirements, from planned and reactive maintenance through to compliance, remedial works, and urgent breakdown response. This is an opportunity to join a technically capable and service-focused organisation that places quality, compliance, responsiveness and customer satisfaction at the heart of its operations. Job Description • Provide Building Fabric Maintenance across a range of disciplines and across multiple sites & sectors • Deliver Planned, Reactive and Installation works in both internal and external areas to include but not limited to:- Building; Roof leaks, gutter & gulley s, Brickwork, Flooring, Car Park surfacing Fabric; Internal cladding, wall tiling, doors, protection works, signage, carpentry, plastering, glazing, painting & decorating Joinery; Doors, panels, architraves, locks, handles, decking, fames, windows Plumbing & Drainage; Toilets, sinks, drainage, sanitary units, leaking taps & washers • Required to travel to various locations in order to fulfil their allocated task • Follow instructions from Line Manager regarding scheme and scope of works • Carry out tasks in accordance with the Service Level Agreements (SLA s) • Monitor and update the CAFM system • Liaise with the Health and Safety Forum and Human Resource to engage with Learning and Development in accordance with Site Safety Regulations; keeping them up to date as required. • Look to Sustainably use resources/materials and recycle where possible • Always represent the company in a professional and positive manner to internal and external personnel • Any other duties which are required by the business and within the scope of the role Personal Specification • NVQ Level 2 General Building Operations or similar qualification (level 2 Diploma in Construction Skills Bench or Joinery) • A valid and up to date CSCS • Previous experience in Building Maintenance or Shopfitting • Ability to repair and maintain a range of equipment • Application of their vocational experience to the benefit of the business • Ability to use own initiative, working accurately with policies and procedures • Prioritise workload and meet deadlines • Written and Verbal communication skills • PC literate • Full Diving License • Customer focused • Self-motivated and flexible in your approach to work • Good problem-solving skills • Work carried out to a high-quality standard Key Performance Indicators • Teamwork and Communication- Promptly report back to management about projects and remain flexible during working hours to accommodate reactive maintenance • Time bound Delivery- honouring deadlines set by management without compromising the job in hand. • Health and Safety- Adhering to rules and regulations relating to health and safety; engaging with training and promoting a culture that supports safe working. • Asset Logging and work quality- Work should be completed to a high standard, using the correct amount of resources available and recording what is used.

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Location: Rotherham Salary: £26,000 - £28,000 (depending on experience) Hours: Monday to Friday, 9:00am - 5:00pm Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent vacancy. Join a growing Facilities Management business Our client is an ambitious and expanding facilities management company with an excellent reputation for delivering outstanding customer service. Due to continued growth, they are looking to add another Helpdesk Coordinator to their friendly and supportive team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on delivering excellent customer service and takes pride in keeping things organised. Whether you already have experience within Facilities Management or come from a customer-focused, relationship-driven background such as automotive, sales or service coordination, we'd love to hear from you. The Role As a Helpdesk Coordinator you'll be the first point of contact for customers, ensuring maintenance requests and service calls are dealt with efficiently from start to finish. Working within a busy helpdesk team, you'll liaise with clients, engineers and contractors to ensure work is completed within agreed service levels while keeping customers updated throughout the process. Key Responsibilities Log and coordinate reactive maintenance requests. Schedule engineers and contractors. Monitor jobs through to completion. Keep customers updated on progress. Ensure service level agreements (SLAs) are achieved. Escalate urgent issues where required. Maintain accurate records using the helpdesk system. Deliver an exceptional customer experience on every interaction. About You You'll be organised, proactive and enjoy working in a busy environment where no two days are the same. You'll ideally have experience in one of the following: Facilities Management helpdesk Service desk or maintenance coordination Customer service Service administration Automotive or consultative sales Scheduling or planning You'll also have: Excellent communication skills. Strong organisational skills with the ability to prioritise. Good IT skills and confidence using multiple systems. A positive, solutions-focused approach. The ability to build strong relationships with customers and colleagues. Knowledge of Facilities Management or CAFM/helpdesk systems would be advantageous but is not essential, as full training will be provided. What's on Offer? Permanent, full-time position. Monday-Friday working hours (9am-5pm). Friendly and supportive team. Modern office environment. Career progression within a growing business. Ongoing training and development. Opportunity to join a company that genuinely values its people.