Forward Assist Recruitment

Head of Operations Location: London Our client is one of the UK's leading parking management companies, delivering innovative parking solutions across retail, commercial, healthcare, residential and mixed-use developments. We are seeking an experienced Head of Ops to lead operational performance across the South region portfolio. This is a senior leadership position responsible for driving operational excellence, ensuring exceptional customer service, maintaining compliance, and leading a high-performing regional management team. The successful candidate will have extensive experience managing geographically dispersed teams within a field-based operational environment and will be passionate about continuous improvement, people development and delivering outstanding client service. Key ResponsibilitiesOperational Leadership Lead the day-to-day operational performance of multiple regions across the South of the UK. Provide leadership and support to Regional and Area Operations Managers. Ensure consistent delivery of operational standards across all contracts. Develop and implement operational strategies to improve efficiency and profitability. Monitor KPIs and operational performance across the business. Drive continuous improvement initiatives throughout the operation. Client Management Build and maintain strong relationships with key national clients. Attend client review meetings and present operational performance. Resolve complex operational issues and customer escalations. Identify opportunities to grow existing client relationships. Support contract mobilisation and retention activities. People Leadership Lead, coach and develop Regional and Area Managers. Create a high-performance culture focused on accountability and customer service. Support recruitment, succession planning and talent development. Conduct performance reviews and regular operational meetings. Promote employee engagement and wellbeing. Compliance & Health & Safety Ensure full compliance with company policies and statutory legislation. Drive a positive Health & Safety culture across all operational activities. Ensure audits, inspections and corrective actions are completed. Oversee contractor management and compliance standards. Ensure all operational teams work within regulatory requirements. Commercial Performance Manage regional operational budgets. Identify opportunities to improve efficiency and reduce operational costs. Monitor financial performance and support budget planning. Work closely with finance and commercial teams to maximise profitability. Support business development through operational expertise. Project Management Lead operational mobilisation of new contracts. Support implementation of new technologies and operational systems. Manage operational change programmes. Deliver improvement projects across multiple business functions. Experience RequiredEssential Significant senior operational leadership experience within a multi-site environment. Very confident on Excel (and knowledge of AI pref) Experience managing large field-based operational teams. Strong client relationship management skills. Budget and commercial management experience. Excellent leadership and people development capability. Experience driving continuous improvement. Strong understanding of Health & Safety legislation. Full UK driving licence. Desirable Experience within parking management, facilities management, security, transport, logistics or field services. IOSH or NEBOSH qualification. Project Management qualification. Degree or equivalent management qualification. Key Skills Strategic operational leadership Multi-site management Performance management Commercial awareness Stakeholder management Financial management Leadership and coaching Negotiation and influencing Continuous improvement Change management Customer relationship management Excellent communication skills Problem solving and decision making Ideal Background We would welcome applications from senior leaders with experience in: Parking Management Facilities Management Field Operations Security Services Logistics Transport Retail Operations Property Management Utilities Environmental Services Infrastructure Services Military veterans with experience leading geographically dispersed teams, managing operational performance and delivering customer-focused services are encouraged to apply. Forward Assist Recruitment is operating as an Employment Agency. We are committed to equal opportunities and welcome applications from all suitably qualified candidate Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

We re Hiring: Service Manager Based in Hemel Hempstead Competitive Salary (DOE) Our client have been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently. People are at the heart of what they do. We re looking for an experienced Service Manager to join their team and lead the service department, ensuring their fleet remains safe, compliant, and ready to perform. This is a fantastic opportunity for a strong people leader with plant industry knowledge, excellent organisation skills, and a drive for continuous improvement. Service Manager - What you'll do As an essential part of the Service team, you'll: Manage the day-to-day running of the service department effectively Oversee hire equipment checks, including Service Red Pen Checks Lead workshop health & safety standards and safe working practices Manage major and minor repairs to maximise equipment availability Supervise and support workshop staff performance and development Ensure statutory training is up to date across the team Maintain workshop and yard compliance standards Process workshop staff timesheets accurately and on time Deliver toolbox talks and regular team briefings Communicate performance targets, objectives, and company updates to staff Analyse weekly purchase order reports to identify savings and highlight overspend Support recruitment of workshop fitters when required Drive improvements in engagement, productivity, and retention across the team Service Manager - What we're looking for We re looking for an experienced professional who brings energy, leadership, and accountability to this role. Proven experience in a management or supervisory role Strong leadership and team management skills Organised, driven, and focused approach to work Excellent attention to detail Ability to meet strict deadlines in a fast-paced environment Strong communication and people management skills Health & Safety focused mindset Good knowledge of Microsoft Excel NVQ Level 3 in Plant Maintenance or equivalent Plant hire, workshop, or construction equipment experience preferred Service Manager - What you'll get A role with purpose and opportunity to make an impact A collaborative and inclusive environment Ongoing learning and development opportunities £250 Love to Learn voucher each year to support your personal growth and learning goals One Volunteer Day per year to spend helping a cause that you care about Subsidised gym membership we ll cover 50% of your monthly cost (subject to criteria) 25 days holiday + bank holidays Enhanced maternity and paternity leave Mental health & wellbeing support programmes Regular team socials and events Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

FACILITIES MANAGER Reporting to the Production Director, the Facilities Manager will lead and manage all facilities-related activities across the Burnley site, ensuring the safe, efficient, compliant, and cost-effective operation of buildings, infrastructure, and associated services. The Facilities Manager is responsible for maintaining a high standard of site infrastructure, supporting operational delivery, and ensuring statutory compliance, while optimising facility performance and cost. The role will act as the primary interface for internal stakeholders and external service providers, whether services are delivered in-house or via subcontractors. Major Responsibilities: Health, Safety & Environment You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You will carry out assigned tasks and duties in a safe manner, in accordance with instructions, and comply with all Health, Safety & Environmental rules, policy, procedures, regulations and codes of practice. Ensure that you follow any instructions or health, safety & environmental training provided by the company and report any hazards, injuries or ill health that present a serious and imminent risk and inform your line manager about any shortcomings you identify within your health and safety arrangements. Facilities & Infrastructure Management Manage all site facilities including buildings, utilities, and infrastructure to ensure operational readiness Ensure facilities are maintained to a high standard of safety, compliance, and presentation Oversee planned preventative maintenance (PPM) and reactive maintenance activities Monitor building condition and develop improvement and refurbishment plans Health, Safety & Compliance Ensure full compliance with HSE legislation, company policies, and regulatory requirements Own site compliance areas such as fire safety, first aid and first response, inspections, statutory checks, and contractor management Conduct regular audits and risk assessments Ensure all contractors operate safely and in line with company procedures Update and maintain facilities critical inspection registers, Contractor & Supplier Management Manage external facilities management providers and subcontractors Define scope of work, KPIs, and service level agreements (SLAs) Support procurement activities including RFQs and supplier selection Monitor supplier performance, cost, and service delivery Review contractor RAMs prior to works commencing Operational Support Work closely with Production, Engineering, and Warehouse teams to ensure facilities support operational requirements Ensure availability of utilities, services, and workspace to meet business demand Support mobilisation of new equipment, layout changes, or site modifications Cost & Budget Management Develop and manage the facilities budget, including maintenance, utilities, and capital expenditure Identify cost-saving opportunities and drive efficiency improvements Track and report on facilities-related spend and performance Projects & Continuous Improvement Lead site improvement projects, including refurbishments, expansions, and infrastructure upgrades Support new facility development and commercialisation activities where required Drive continuous improvement in facilities operations, reliability, and cost Leadership & Stakeholder Management Act as the focal point for all facilities-related matters on site Provide leadership to any direct reports or third-party providers Build strong relationships with internal stakeholders and external partners Promote a proactive, safety-first culture aligned with wider operations Job Specific Education Required: Essential: Relevant professional qualifications (e.g. NEBOSH General Certificate, IWFM) preferred Desirable: Degree, HND, or equivalent in Facilities Management, Engineering, or related discipline Work Experience Required: Proven experience in facilities management within an industrial or manufacturing environment Experience managing contractors and outsourced service providers Strong understanding of building systems, maintenance, and compliance Skills & Knowledge Required: Strong knowledge of HSE and statutory compliance requirements Budget management and cost control experience Excellent organisational and planning skills Strong communication and stakeholder management capability Proactive, hands-on approach with problem-solving mindset Ability to manage multiple priorities in a fast-paced environment The requirement to travel % of time: Occasional travel may be required Flexibility to respond to site issues or emergencies Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.