L&Q

Title: Managing Agent Contract Manager Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours Salary: 48,691 to 53,725 per annum (London weighted salary) dependant on experience Grade: 9 Reporting Office: London, Stratford Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home) Closing Date: 24 th August 2026 - 4 PM Interview Dates: To be confirmed (Week commencing 8 th September) Click here for role profile - Managing Agent Contract Manager.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Customer Services Team at L&Q: At L&Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents. That's where you come in. As Managing Agent Contract Manager is at the heart of this, you'll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve. This isn't just another management role, it's a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&Q , our residents and uphold regulatory compliance. If this sounds like you, we would love for you to apply! Your impact in the role: Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements. Driving accountability holding managing agents and landlords to account for the quality and value of services delivered. Championing residents resolving disputes, challenging poor performance, and ensuring transparency. What you'll bring: Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates. Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024. Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases. Professional credibility ideally with TPI or RICS (or equivalent experience). Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels. The ability to thrive in a strategic role where law, compliance, and resident outcomes collide. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Property Manager - LLR (London Living Rent) Contract Type: Fixed Term Contract - End of March 2027 - Full Time - 35 hours Salary: 37,451 per annum to 41,045 per annum (London weighted salary) dependant on experience plus ECU allowance if policy requirements are met Grade: 7 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday - 09:00 - 17:00 (occasionally hours may differ) Closing Date: 4 th September 2026 - 23:00 Interview Details: Face to Face at Our Stratford offices - date yet to be confirmed Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous Applicants May Not Apply Please click here for the role profile - Property Manager LLR NV.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 1 or more unsuccessful applications within the last 12 months. Join L&Q's Growing London Living Rent Team - Be Part of the Journey to Home Ownership L&Q's London Living Rent portfolio has seen exceptional growth and is set to become one of the largest in the capital-helping thousands of residents take their first step toward home ownership. Our homes cater to a wide range of aspirations, incomes, and life stages, and we're proud to be making a real difference. We're now looking for an experienced Property Manager to join our passionate and high-performing team. If you're driven by customer impact, thrive in a fast-paced environment, and want to be part of something meaningful, we'd love to hear from you. Your impact in the role: As a Property Manager in our LLR team, you'll play a key role in delivering a seamless resident experience while ensuring our portfolio performs at its best. Your responsibilities will include: Maximising rental income and minimising void periods across your portfolio. Supporting property acquisitions and onboarding new homes into the LLR scheme. Ensuring compliance with all relevant legislation and internal standards. Delivering exceptional customer service to a diverse resident base. Managing tenancies and assets to ensure long-term sustainability. Conducting routine checks to identify fraud, subletting, and tenancy breaches. What You'll Bring We're looking for individuals who are proactive, solutions-focused, and passionate about housing. You'll need: Proven experience in property management and lettings , ideally within the private rented sector. A strong understanding of London Living Rent and its role in the housing market. Excellent communication and customer service skills. A track record of meeting targets and deadlines in a commercial environment. Confidence in using Microsoft Office , Teams, and CRM systems (especially Microsoft D365). Experience in tenancy renewals, complaint resolution , and legal tenancy processes. Knowledge of Assured Shorthold Tenancies , legal notices, and arrears management. Why Join Us? Be part of a mission-driven organisation helping Londoners into home ownership. Work in a collaborative and supportive team that values innovation and impact. Enjoy a role where no two days are the same , and your work truly matters. Note: This role will be office-based more than the standard 1-2 days per week until training is completed. Ready to Make a Difference? If you're ready to bring your energy, expertise, and passion to L&Q's London Living Rent team, apply now and help shape the future of affordable housing in London. This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

Title: Communities Coordinator Contract Type: 24-month FTC, 35 hours Salary: 37,451 - 41,045 (London weighted salary) dependant on experience Grade: 7 Reporting Office: Walthamstow, London Working Location: Walthamstow, West Ham Lane, Stratford, South Acton, Edmonton and Beam Park. Persona: Site Based Closing Date: 02/09/2026 Interview Date: 15/09/2026 Please click here for the role profile. - Communities Coordinator role profile (2).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. We are looking for a compassionate, organised and proactive Communities Coordinator to join us. In this rewarding, resident-focused role, you'll be the first point of contact for households affected by regeneration, redevelopment, new build schemes, legacy defects or major remedial works. You'll support residents through periods of uncertainty or disruption, ensuring they feel informed, listened to and treated with dignity at every stage. Join our Communities Team at L&Q: We are looking for an engaging, personable, and resilient new Communities Coordinator to join our busy site-based team on projects in London. The role will work with our communities team on site to manage communications with residents to resolve complex and multifaceted issues on projects. The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London. If this sounds like you, we would love for you to apply! Your impact in the role: Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support Lead on communication so that residents are informed throughout the project Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases • Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved, and residents receive an excellent service Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way • With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. Occasional work outside of normal working hours will be required for events, evening meetings and early works on site. There will also be regular travel to our head office in Stratford for team meetings and training. What you'll bring: High-quality customer service and interaction skills. Relevant resident liaison, housing, lettings, community or customer service experience Strong written and verbal communication Ability to deal with challenging conversations and efficiently manage complaints at all levels Ability to influence and communicate with stakeholders Empathetic, diplomatic and patient, especially when supporting residents through difficult situations We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Health & Safety Advisor Contract Type: Fixed Term Contract until 31 st May 2027, Full time 35 hours per week Salary: 42,149 - 45,000 per annum (London weighted salary) or 37,573 - 41,000 per annum (Regional salary) - Dependant on Experience Grade: 8 Reporting Office: London, Stratford or Manchester, Trafford Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 23rd August 2026 at 11pm Interview Dates: Week commencing 1st & 2nd September 2026 Role profile - Health & Safety Advisor Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Corporate Health & Safety Team at L&Q: We're looking for a Health & Safety Advisor to join our diverse and experienced Corporate Health & Safety (CH&S) team. With around 30 professionals covering workplace safety, construction, fire and building safety, and employee wellbeing, CH&S plays a vital role in shaping a safe and healthy working environment across L&Q. As part of the second line of defence, our team develops policies, supports risk management, delivers audits, monitors compliance, and promotes best practice. About the Role In this role, you'll provide expert advice and support on a wide range of health and safety topics to frontline staff and managers. You'll lead and contribute to safety-related projects, working closely with internal teams and external partners. Your key responsibilities will include: Promoting high standards of health and safety across all L&Q workplaces Maintaining and improving our Occupational Health & Safety Management System (OHSMS) Designing and delivering training, processing incident reports, and conducting audits Monitoring compliance and encouraging safe behaviours Building strong relationships across the business and with external stakeholders such as local authorities Supporting departmental goals through collaborative and independent work What you'll bring: To be considered, you'll need to demonstrate: A NEBOSH General Certificate (minimum) and membership with a recognised health and safety institute Proven experience in a health and safety advisory role, ideally in a multi-site or housing environment Strong knowledge of occupational health and safety legislation, supported by ongoing professional development Confidence using Microsoft tools (Word, Excel, PowerPoint, SharePoint) to communicate safety messages through reports, data, and training We value your approach as much as your qualifications. You'll be a proactive team player with a hands-on attitude and a commitment to fostering a strong safety culture. A willingness to continue learning and developing is essential. If you thrive in a fast-paced environment and want to make a real difference to the safety and wellbeing of our staff and residents, we'd love to hear from you. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Business Improvement Project Manager Contract Type : Permanent, Full-Time, 35 hours Salary: From 57,094 per annum (London weighted salary) or 49,502 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 27th August 2026 Interview Dates : 8th September 2026 Please click here for the role profile Business Improvement Project Manager Role Profile.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Business Improvement Team at L&Q: As part of our Business Improvement Team within L&Q's Strategy & Performance Directorate, the successful candidate will be responsible for driving operational excellence delivered through a variety of smaller service and business improvement projects supporting our strategic objectives You will join an agile, high-performing and values driven team at the heart of L&Q programme of change and improvement, tasked with helping to turn L&Q's next five-year Corporate Strategy into reality. Our Corporate Strategy highlights our priorities as well as how these will be underpinned through 'operational excellence'. For L&Q, this means delivering the best solution for our customers through reliable, consistent and repeatable products and services. We want our customers to know what to expect of us, and know that we will deliver on this, time and time again. L&Q has recently established a Centre of Excellence and the successful candidate will play a pivotal role in enabling operational excellence by delivering a wide range of projects working with colleagues from across L&Q. One day might include running process improvement workshops, another might be delivering a classroom based Continuous Improvement sessions then coaching the successful candidates to help them translate what they've learnt in the classroom in real operational situations. All of the projects that you'd be working on will have a singular theme and that is to make L&Q and its services and products operationally excellent. The successful candidate will report to one of the Senior Business Improvement Managers. You will need to have a proven track record of business/service improvement delivery, with a structured approach that uses continuous improvement and lean techniques to identify and deliver change. If this sounds like you, we would love for you to apply! Your impact in the role: Successful delivery of a wide range of projects including Small & Medium Change and Process Improvement Projects. Driving our Process & Continuous Improvement agenda by delivering training and coaching for teams across the business directly contributing to a highly professional centre of excellence approach. You will support colleagues across the organisation to help them understand their own processes, identify waste & inefficiency and then use Lean tools and techniques to remove that waste & inefficiency improving outcomes for customers both internal & external. The successful candidate will operate across all areas of L&Q, developing excellent relationships with colleagues in operational and support teams. What you'll bring: A strong ability to actively listen, negotiate, challenge and influence at all levels. Ability to work collaboratively but possess the confidence to make clear and reasoned decisions as required. Experience and understanding of developing continuous improvement activities in the wider business, including implementation of its cultural mindset. Extensive experience of designing and redesigning processes as well as identifying pain points for improvement. Strong ability to self-manage goals, targets and outputs is required in order to deliver effective change with pace. Experience and understanding of implementing service redesign and Lean/Continuous Improvement techniques. A sound grasp of project management and change management techniques and have acquired demonstrable experience of delivery. The capability to quickly acquire in depth knowledge of L&Q's business processes and systems. As such, the key skills required include, but are not limited to: Process design. Project Management. Change Management. Lean & Continuous Improvement. Communication and influencing. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Director of Strategic Delivery Contract Type: FTC 6 Months Salary: Competitive Grade: 14 Reporting Office: Barking Riverside, London Persona: Site Agile Worker: No Closing Date: 01/09/2026 Interview Dates: TBC, please note that in person interviews will be held for at least one of the interview stages for this role. Please click here for the role profile - BRL Director of Strategic Delivery JD.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Barking Riverside Team: Barking Riverside is one of the largest and most ambitious regeneration projects in Europe, transforming East London into a thriving new community. This is a unique opportunity to play a pivotal leadership role in shaping the future delivery of a nationally significant development. As Director of Strategic Delivery, you will lead BRL's Strategic Delivery function, overseeing infrastructure and commercial activities across the business. You will be responsible for legal, governance, risk management, programme management, commercial reporting and strategic project delivery, ensuring the successful facilitation of serviced land parcels, land disposals and commercial property lettings. Reporting directly to the BRL Managing Director and sitting on the Executive Team, you will provide strategic leadership and governance oversight, helping to drive the delivery of the business plan, maximise commercial returns and achieve long-term regeneration objectives. This role is critical in ensuring that complex projects are delivered successfully while maintaining strong relationships with developers, contractors, local authorities, shareholders, funders and other key stakeholders. If this sounds like you, we would love for you to apply! Your impact in the role: Lead the Strategic Delivery function, providing direction across infrastructure, governance, commercial and programme management activities. Oversee the successful delivery of complex development and infrastructure projects from inception through to completion. Lead contract and commercial negotiations and oversee contract management to optimise business outcomes. Build and maintain strong partnerships with developers, contractors, consultants, local authorities, registered providers, shareholders, funders and other stakeholders. Responsible for financial appraisals, cashflow management, risk mitigation, programme performance and expenditure control. Lead and develop a high-performing team, providing direction and support to managers and consultants. Drive the delivery of the BRL Business Plan while balancing programme, cost, quality, commercial and social value objectives. Champion compliance with health and safety, governance and regulatory requirements across all areas of responsibility. What you'll bring: Degree qualified or equivalent professional qualification. Extensive senior-level experience within the construction, development or regeneration sector, gained within large developer or contractor organisations. Significant experience delivering large-scale strategic development projects and securing planning approvals. Extensive knowledge of development, contracting and commercial structures, with a strong understanding of market influences and contractual arrangements. Proven track record of leading successful infrastructure functions on large scale strategic projects at a senior level. Extensive technical knowledge of RIBA stages; can add value to the pre-construction and development process. Able to demonstrate extensive financial and commercial acumen, including detailed knowledge of the financial models, associated risk management skills at the highest level gained at a senior level. Excellent negotiation skills developed within development or construction environment. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Desirable: MRICS, MCIOB, CEng or equivalent professional qualification. A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Plumber Multi Trade Contract Type: Permanent, Full time, 40 hours Salary: 41,200 per annum Grade: DM Tech 05 Working Location: North London Persona: Mobile worker - contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required Closing Date: 31st August 2026 at 11pm With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 12 months. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Please click here for the role profile - Role profile - Plumber.doc Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Join our Repairs Team at L&Q: The North London repairs team are looking for a Multi trader Plumber to join the team on a permanent basis. Our North London region is one of our largest operational areas, covering Hackney, Islington, Kensington and Chelsea and Barnet and Enfield. While successful candidates will be allocated a primary working area, they will be expected to work across the wider region ad hoc to support service delivery. It is essential to have a manual driving license to carry out this role and they must have hand tools (larger tools and specialist equipment will be arranged if needed). Your impact in the role: Our plumbers deal with all aspects of Plumbing repairs and replacements of sinks water tanks, and bathrooms. In addition to plumbing they will have associated skills and experience in basic carpentry, tiling, painting/decorating and patch plastering repairs. We will expect effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents. We expect our operatives to have outstanding customer service and ability to deliver a right first-time service. Limiting follow ons and increasing satisfaction. Core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service. What you'll bring: • Sound working trade knowledge and experience • Experience gained within a Maintenance, site and/or Housing environment and NVQ. • Able to deliver excellent customer service • Right first-time approach • Health and Safety Conscious • Previous experience in a similar role • Wide range of Multi trade skills If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Maintenance Technician UPVC Carpenter Contract Type: Permanent, Full Time, 40 hours per week Salary: 41,200 per annum Grade: DM Tech 05 Location: North London Persona: Mobile Working (van provided) contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required Closing date for applications: 31 st August 2026 at 11pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 12 months. Please click here for the role profile - Maintenance Technician Role Profile.doc Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Join our Repairs Team at L&Q: L&Q are looking for an experienced Multi trader/UPVC operative to work within our Reactive Maintenance Team. Our North London region is one of our largest operational areas, covering Hackney, Islington, Kensington and Chelsea and Barnet and Enfield. While successful candidates will be allocated a primary working area, they will be expected to work across the wider region ad hoc to support service delivery. The role will be dealing with all aspects of internal/external window repairs including single and double glazing, repairs to doors, lock refits and repairs. Carpentry skills will be required for you to fulfil this role. Our Operatives are supplied with an L&Q van (business use only), uniform and PPE equipment. You will begin the day from your home address where you will travel to jobs which are distributed to your PDA (hand-held device). Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first-time service. Limiting follow ons and increasing satisfaction. Our in-house maintenance team core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service. To be considered for this role candidates will require/be: • Sound working trade knowledge and experience • Experience gained within a Maintenance, site and or Housing environment. • Able to deliver excellent customer service • Right first-time approach • Health and Safety Conscious • Previous experience in a similar role • Wide range of Multi trade skills If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Sheltered Housing Assistant Contract Type: Permanent, Full Time, 35 hours Salary: Starting from 28,275 per annum, dependant on experience Grade: 3 Reporting Office: Stratford, London Working Location: Schemes in the London Borough of Lambeth Persona: Site Based Worker - Contractual hours to be worked from allocated site, with ad hoc office attendance as required Closing Date: 28 th August 2026 Interview Date: In person at our Stratford Office, on a date to be confirmed Please click here to see role profile - Sheltered Housing Assistant Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our L&Q Living Housing Management Team at L&Q: Do you take pride in creating safe, supportive environments and delivering outstanding service? Are you passionate about health, safety, and well-being in residential communities? If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents. We're currently seeking a Sheltered Housing Assistant to become part of our dedicated Housing Management team. You'll be working across our sheltered housing schemes in the London Borough of Lambeth, supporting residents aged 55 and over. As a key member of our Independent Living service, you'll help ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services. If this sounds like you, we would love for you to apply! Your impact in the role: Resident Support and Customer Service: Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors. You'll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community. Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You'll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure. Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You'll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming. Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escalate issues when necessary. You'll contribute to the wider team's success by collaborating on action plans and working closely with any support teams in place. What you'll bring: Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism. Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices. Organisational Skills: A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively. Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly. Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions. DBS For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! LQL L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.