Title: Technical Advisor Contract Type: Permanent, Full Time, 35 hours per week Salary: 40,000 per annum to 44,000 per annum (London weighted salary) dependant on experience. Grade: 7 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working). Site, home and office attendance. Closing Date: 19th October 2026 at 11pm. Interview Dates: 29th October 2026 Please click here for the role profile - Technical Advisor.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Heating & Hot Water Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of . Are you an experienced Gas Engineer looking to take the next step in your career and use your technical expertise in a broader advisory role? Our Property Services Building Compliance team is looking for Technical Advisorto join the Heating and Hot Water team on a permanent, full-time basis. Reporting to the Heating and Hot Water Operational Managers, you'll use your technical knowledge and practical experience to provide advice and support on gas safety, heating breakdowns, compliance, legislation and technical procedures across our homes. You will be required to attend site regularly to use your technical knowledge in a role focused on quality, safety and compliance. You'll work closely with our gas contractors, inspecting the quality and compliance of works completed in both occupied and void properties, challenging standards where necessary and providing technical guidance to help resolve complex issues. You'll also work with residents and internal teams to ensure our domestic and commercial gas and renewable heating systems are safe, compliant and maintained to a high standard, while helping us deliver a reliable repairs service for our residents. If this sounds like you, we would love for you to apply! Your impact in the role: You will have experience working with contractors, dispute resolution, looking at specifications, holding meetings, looking at performance and ensuring that KPIs and targets are set and met with L&Q's partners. It will be key to ensure that our contractors provide an outstanding service to our residents and that any issues are dealt with efficiently and are investigated as required in order to put any failures back on track. The post holder will need to have had experience working statutory authorities, suppliers and consultants promoting best practise and contributing towards L&Q's positive reputation within the industry. You will contribute legislation change and to promote the work of the trust. This means you will need to have an up to date CPD and will be committed to being knowledgeable about changes in legislation and compliance frameworks. The post holder will ensure H&S, regulatory & governance compliance for areas under the technical advisor's control. What you'll bring: Level 3 Gas Engineering or Level 2 plus experience - Essential and current A valid driving license and car is essential for this role Technical knowledge of Gas Compliance and knowledge of working across a varied housing stock Service background and quality assurance Commitment to delivery of good customer service Experience in a Customer facing role. Ability to work in harmony with a number of contractors. Performance Management skills Up to date legislation knowledge and commitment to CPD A good understanding of solid fuel, oil, LPG and renewables is advantages If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
07/10/2026
Full time
Title: Technical Advisor Contract Type: Permanent, Full Time, 35 hours per week Salary: 40,000 per annum to 44,000 per annum (London weighted salary) dependant on experience. Grade: 7 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working). Site, home and office attendance. Closing Date: 19th October 2026 at 11pm. Interview Dates: 29th October 2026 Please click here for the role profile - Technical Advisor.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Heating & Hot Water Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of . Are you an experienced Gas Engineer looking to take the next step in your career and use your technical expertise in a broader advisory role? Our Property Services Building Compliance team is looking for Technical Advisorto join the Heating and Hot Water team on a permanent, full-time basis. Reporting to the Heating and Hot Water Operational Managers, you'll use your technical knowledge and practical experience to provide advice and support on gas safety, heating breakdowns, compliance, legislation and technical procedures across our homes. You will be required to attend site regularly to use your technical knowledge in a role focused on quality, safety and compliance. You'll work closely with our gas contractors, inspecting the quality and compliance of works completed in both occupied and void properties, challenging standards where necessary and providing technical guidance to help resolve complex issues. You'll also work with residents and internal teams to ensure our domestic and commercial gas and renewable heating systems are safe, compliant and maintained to a high standard, while helping us deliver a reliable repairs service for our residents. If this sounds like you, we would love for you to apply! Your impact in the role: You will have experience working with contractors, dispute resolution, looking at specifications, holding meetings, looking at performance and ensuring that KPIs and targets are set and met with L&Q's partners. It will be key to ensure that our contractors provide an outstanding service to our residents and that any issues are dealt with efficiently and are investigated as required in order to put any failures back on track. The post holder will need to have had experience working statutory authorities, suppliers and consultants promoting best practise and contributing towards L&Q's positive reputation within the industry. You will contribute legislation change and to promote the work of the trust. This means you will need to have an up to date CPD and will be committed to being knowledgeable about changes in legislation and compliance frameworks. The post holder will ensure H&S, regulatory & governance compliance for areas under the technical advisor's control. What you'll bring: Level 3 Gas Engineering or Level 2 plus experience - Essential and current A valid driving license and car is essential for this role Technical knowledge of Gas Compliance and knowledge of working across a varied housing stock Service background and quality assurance Commitment to delivery of good customer service Experience in a Customer facing role. Ability to work in harmony with a number of contractors. Performance Management skills Up to date legislation knowledge and commitment to CPD A good understanding of solid fuel, oil, LPG and renewables is advantages If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Senior Bank & Receivables Officer Contract Type: Fixed-Term Contract until end of January 2028, Full-Time, 35 hours Salary: From 37,451 per annum (London weighted salary) or from 33,688 per annum (Regional salary) dependant on experience Grade: 7 Reporting Office: London, Stratford or Old Trafford Greater Manchester Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 19/10/2026 Interview Dates: 27 th & 28 th October 2026 Please click here for the role profile Senior Bank & Receivables Officer Role Profile.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Bank & Receivables Team at L&Q: At L&Q, we understand that strong financial operations are key to delivering excellent service. As a Senior Bank & Receivables Officer, you'll lead a team of four in a fast-paced, collaborative environment, ensuring the accurate reconciliation of receipts and payments, and the timely completion of monthly bank reconciliations. You'll play a vital role in supporting the team to meet performance targets while maintaining high standards of accuracy and professionalism. Are you an experienced finance professional with a passion for leading teams and driving operational excellence? Do you thrive in a role where your communication skills, attention to detail, and ability to manage multiple priorities make a real impact? If this sounds like you, we would love for you to apply! Your impact in the role: Lead a team of four Bank & Receivables Officers, overseeing daily operations to meet team objectives and key performance indicators, including accurate reconciliation of receipts and payments. Manage monthly bank reconciliations and ensure timely resolution of discrepancies to maintain financial integrity. Liaise with internal and external stakeholders, delivering professional and effective communication to support smooth financial processes. Support recruitment, training, and performance management activities, including appraisals and disciplinary procedures. Deputise for the Bank & Receivables Team Leader when required, implementing process and policy changes in response to business needs. Conduct authorisation compliance checks and carry out ad-hoc duties to support the wider finance function. What you'll bring: Proven experience in managing financial operations, including bank reconciliations and payment processing. Strong leadership skills with experience in staff performance management and team development. Excellent organisational skills and the ability to meet tight deadlines with accuracy and diligence. First-class communication skills, with the ability to build effective relationships across teams and with external partners. Proficiency in Microsoft Office applications, particularly Excel and Word. Experience with UNIT4 is desirable. Knowledge of sales invoicing and credit control processes is an advantage. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
06/10/2026
Full time
Title: Senior Bank & Receivables Officer Contract Type: Fixed-Term Contract until end of January 2028, Full-Time, 35 hours Salary: From 37,451 per annum (London weighted salary) or from 33,688 per annum (Regional salary) dependant on experience Grade: 7 Reporting Office: London, Stratford or Old Trafford Greater Manchester Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 19/10/2026 Interview Dates: 27 th & 28 th October 2026 Please click here for the role profile Senior Bank & Receivables Officer Role Profile.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Bank & Receivables Team at L&Q: At L&Q, we understand that strong financial operations are key to delivering excellent service. As a Senior Bank & Receivables Officer, you'll lead a team of four in a fast-paced, collaborative environment, ensuring the accurate reconciliation of receipts and payments, and the timely completion of monthly bank reconciliations. You'll play a vital role in supporting the team to meet performance targets while maintaining high standards of accuracy and professionalism. Are you an experienced finance professional with a passion for leading teams and driving operational excellence? Do you thrive in a role where your communication skills, attention to detail, and ability to manage multiple priorities make a real impact? If this sounds like you, we would love for you to apply! Your impact in the role: Lead a team of four Bank & Receivables Officers, overseeing daily operations to meet team objectives and key performance indicators, including accurate reconciliation of receipts and payments. Manage monthly bank reconciliations and ensure timely resolution of discrepancies to maintain financial integrity. Liaise with internal and external stakeholders, delivering professional and effective communication to support smooth financial processes. Support recruitment, training, and performance management activities, including appraisals and disciplinary procedures. Deputise for the Bank & Receivables Team Leader when required, implementing process and policy changes in response to business needs. Conduct authorisation compliance checks and carry out ad-hoc duties to support the wider finance function. What you'll bring: Proven experience in managing financial operations, including bank reconciliations and payment processing. Strong leadership skills with experience in staff performance management and team development. Excellent organisational skills and the ability to meet tight deadlines with accuracy and diligence. First-class communication skills, with the ability to build effective relationships across teams and with external partners. Proficiency in Microsoft Office applications, particularly Excel and Word. Experience with UNIT4 is desirable. Knowledge of sales invoicing and credit control processes is an advantage. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Maintenance Coordinator Healthy homes Contract Type: Permanent and Fixed Term Contracts, Full Time, 35 hours per week Salary: £27,800 per annum Grade: 5 Reporting Office: Stretford Manchester Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16th October at 9am Interviews will be held on 28th October at our office in Stretford Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Join our Healthy Homes Team at L&Q: Join L&Q as a Maintenance Coordinator and play a key role in supporting our Healthy Homes team. In this fast-paced and rewarding role, you'll be the first point of contact for customers, colleagues, contractors and stakeholders, helping to deliver high-quality services that make a real difference to residents' homes and wellbeing. You'll coordinate Awaab's Law damp and mould cases, manage contractor repairs and minor works, and support surveyors by ensuring referrals are handled efficiently and effectively. The role will report into the Maintenance Operations Team Leader, working alongside the existing Coordinators supporting the delivery on all tasks. You will be a key member of the team helping to the deliver our repairs and maintenance service. Your impact in the role: The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across the L&Q Group. What you'll bring: Strong administrative skills and ability to work in a fast-paced environment Methodical, accurate and exceptional attention to detail The ability to work flexibly and use initiative to multitask and meet deadlines Strong collaboration skills to work with stakeholders at all levels Excellent organisational and planning skills Outstanding communication skills Repairs and Maintenance knowledge and experience About L&Q: We re one of the UK s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people s health, happiness and security. Our purpose is simple to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties home , and we re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q click here to read more. At L&Q, we know that diversity and inclusion make us stronger and they re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We re proud to be recognised for creating an inclusive workplace. We re a Disability Confident Leader (Level 3) and we ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK s largest housing associations. Click here to find out more about L&Q and why you should join us!
02/10/2026
Full time
Title: Maintenance Coordinator Healthy homes Contract Type: Permanent and Fixed Term Contracts, Full Time, 35 hours per week Salary: £27,800 per annum Grade: 5 Reporting Office: Stretford Manchester Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16th October at 9am Interviews will be held on 28th October at our office in Stretford Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Join our Healthy Homes Team at L&Q: Join L&Q as a Maintenance Coordinator and play a key role in supporting our Healthy Homes team. In this fast-paced and rewarding role, you'll be the first point of contact for customers, colleagues, contractors and stakeholders, helping to deliver high-quality services that make a real difference to residents' homes and wellbeing. You'll coordinate Awaab's Law damp and mould cases, manage contractor repairs and minor works, and support surveyors by ensuring referrals are handled efficiently and effectively. The role will report into the Maintenance Operations Team Leader, working alongside the existing Coordinators supporting the delivery on all tasks. You will be a key member of the team helping to the deliver our repairs and maintenance service. Your impact in the role: The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across the L&Q Group. What you'll bring: Strong administrative skills and ability to work in a fast-paced environment Methodical, accurate and exceptional attention to detail The ability to work flexibly and use initiative to multitask and meet deadlines Strong collaboration skills to work with stakeholders at all levels Excellent organisational and planning skills Outstanding communication skills Repairs and Maintenance knowledge and experience About L&Q: We re one of the UK s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people s health, happiness and security. Our purpose is simple to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties home , and we re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q click here to read more. At L&Q, we know that diversity and inclusion make us stronger and they re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We re proud to be recognised for creating an inclusive workplace. We re a Disability Confident Leader (Level 3) and we ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK s largest housing associations. Click here to find out more about L&Q and why you should join us!
Job Title: Area Housing Manager Contract Type: Permanent Salary: Starting from 57,094 to 63,032 per annum (London weighted) Grade: 10 Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Reporting Office: West Ham Lane Stratford Closing Date: 9th October 2026 Interview Dates: Interview dates yet to be confirmed Please click here for the role profile - Area Housing Manager NV.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Housing Management Team at L&Q: Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. If this sounds like you, we would love for you to apply! Your impact in the role: In this role you will ensure the delivery of a responsive, efficient, customer focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources. Representing and championing the Trust and its values whilst contributing the financial strength and customer experience. The successful candidate will be solution focused and will act as a champion of service improvement and Customer Service. You will demonstrate strong leadership skills and ideally have experience of growing and developing a team. You will possess a track record in innovative service development, business planning skills and developing operational excellence. You will have a comprehensive understanding of tenancy and estate management including all aspects of anti-social behaviour and vulnerability. What you'll bring: Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role Exceptional stakeholder management skills with the ability to build and maintain strong working relationships Innovative, solution focused with excellent organisational and reporting skills Excellent verbal and written communication Excellent time management skills and the ability to juggle multiple priorities Project Management skills are desirable Key responsibilities include: Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standards Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times. Managing and leading a relatively new team to deliver on performance and achieve customer excellence. Providing coaching, mentoring and ongoing training and support to front line colleagues Ideally hold CIH Level 4 or willing to work towards this. DB S For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
01/10/2026
Full time
Job Title: Area Housing Manager Contract Type: Permanent Salary: Starting from 57,094 to 63,032 per annum (London weighted) Grade: 10 Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Reporting Office: West Ham Lane Stratford Closing Date: 9th October 2026 Interview Dates: Interview dates yet to be confirmed Please click here for the role profile - Area Housing Manager NV.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Housing Management Team at L&Q: Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. If this sounds like you, we would love for you to apply! Your impact in the role: In this role you will ensure the delivery of a responsive, efficient, customer focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources. Representing and championing the Trust and its values whilst contributing the financial strength and customer experience. The successful candidate will be solution focused and will act as a champion of service improvement and Customer Service. You will demonstrate strong leadership skills and ideally have experience of growing and developing a team. You will possess a track record in innovative service development, business planning skills and developing operational excellence. You will have a comprehensive understanding of tenancy and estate management including all aspects of anti-social behaviour and vulnerability. What you'll bring: Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role Exceptional stakeholder management skills with the ability to build and maintain strong working relationships Innovative, solution focused with excellent organisational and reporting skills Excellent verbal and written communication Excellent time management skills and the ability to juggle multiple priorities Project Management skills are desirable Key responsibilities include: Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standards Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times. Managing and leading a relatively new team to deliver on performance and achieve customer excellence. Providing coaching, mentoring and ongoing training and support to front line colleagues Ideally hold CIH Level 4 or willing to work towards this. DB S For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Project Manager Contract Type: Permanent, Full Time (35 hours per week) Salary: 45,743 - 55,933 (regional weighted salary) and 51,392 - 63,047(London weighted salary) dependent on experience Grade: 09 Reporting Office: Manchester, Trafford or London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 14th October 2026 Interview Dates: TBC. Please note that in person interviews will be held for at least one of the interview stages for this role. Please click here for the role profile - Project Manager - Development - RP.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Development & Regeneration Team at L&Q: Ready to shape places that change lives? Join L&Q's Development & Regeneration team and play a pivotal role in delivering transformative housing and regeneration projects that create thriving communities across London and the South East. As Project Manager, you'll manage the bidding for joint venture regeneration projects and lead the delivery of schemes across our portfolio, acting as L&Q's client for all affordable homes and for any plant, assets and associated areas coming into our management and maintenance responsibility. With a growing pipeline of diverse development and regeneration schemes, we need an experienced Project Manager to coordinate stakeholders, manage risk and drive delivery outcomes across the programme. You'll report to the Head of Development & Regeneration, sitting within our Growth & Sales team in the Property & Investment Directorate. If this sounds like you, we would love for you to apply! Your impact in the role: Support the Head of Development & Regeneration in delivering the overall programme, ensuring individual workstreams are effectively planned, managed and aligned to the agreed strategic framework Project manage your own schemes, and assist with the day to day delivery of complex joint venture projects, monitoring progress on site to keep delivery on time and on budget Work alongside our Asset and Legal teams, and the Head of Development & Regeneration, to shape L&Q's approach to the legal and financial implications of exiting long leases Lead the effective handover of units to the client, and ensure assets are onboarded to the organisation in line with client requirements Develop, maintain and influence relationships with local authorities, planning authorities, landowners, house builders, agents, contractors and consultants Ensure all activities deliver best value, supporting the delivery of high quality schemes on time and within budget Work closely with our Asset, Communities, Sales, Housing and Neighbourhoods, and Direct Maintenance teams Through effective project management, stakeholder engagement and risk mitigation, you'll help ensure projects are delivered safely, efficiently, on programme and within budget What you'll bring: We're looking for: A proven aptitude for project management within the built environment or housing sector Some financial and commercial acumen, along with associated risk management skills Excellent presentation and networking skills Demonstrable collaboration, stakeholder management, negotiation and influencing skills Strong project co-ordination skills, with the ability to multitask and meet deadlines Excellent written and oral communication skills, including report writing Computer literacy, with a good proven competency in MS Office The ability to manage simple business systems, such as databases Desirable: professional qualifications such as MRICS or MCIOB, or equivalent experience Desirable: an understanding of identifying and exercising control over risk Desirable: degree educated, or equivalent A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
01/10/2026
Full time
Title: Project Manager Contract Type: Permanent, Full Time (35 hours per week) Salary: 45,743 - 55,933 (regional weighted salary) and 51,392 - 63,047(London weighted salary) dependent on experience Grade: 09 Reporting Office: Manchester, Trafford or London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 14th October 2026 Interview Dates: TBC. Please note that in person interviews will be held for at least one of the interview stages for this role. Please click here for the role profile - Project Manager - Development - RP.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Development & Regeneration Team at L&Q: Ready to shape places that change lives? Join L&Q's Development & Regeneration team and play a pivotal role in delivering transformative housing and regeneration projects that create thriving communities across London and the South East. As Project Manager, you'll manage the bidding for joint venture regeneration projects and lead the delivery of schemes across our portfolio, acting as L&Q's client for all affordable homes and for any plant, assets and associated areas coming into our management and maintenance responsibility. With a growing pipeline of diverse development and regeneration schemes, we need an experienced Project Manager to coordinate stakeholders, manage risk and drive delivery outcomes across the programme. You'll report to the Head of Development & Regeneration, sitting within our Growth & Sales team in the Property & Investment Directorate. If this sounds like you, we would love for you to apply! Your impact in the role: Support the Head of Development & Regeneration in delivering the overall programme, ensuring individual workstreams are effectively planned, managed and aligned to the agreed strategic framework Project manage your own schemes, and assist with the day to day delivery of complex joint venture projects, monitoring progress on site to keep delivery on time and on budget Work alongside our Asset and Legal teams, and the Head of Development & Regeneration, to shape L&Q's approach to the legal and financial implications of exiting long leases Lead the effective handover of units to the client, and ensure assets are onboarded to the organisation in line with client requirements Develop, maintain and influence relationships with local authorities, planning authorities, landowners, house builders, agents, contractors and consultants Ensure all activities deliver best value, supporting the delivery of high quality schemes on time and within budget Work closely with our Asset, Communities, Sales, Housing and Neighbourhoods, and Direct Maintenance teams Through effective project management, stakeholder engagement and risk mitigation, you'll help ensure projects are delivered safely, efficiently, on programme and within budget What you'll bring: We're looking for: A proven aptitude for project management within the built environment or housing sector Some financial and commercial acumen, along with associated risk management skills Excellent presentation and networking skills Demonstrable collaboration, stakeholder management, negotiation and influencing skills Strong project co-ordination skills, with the ability to multitask and meet deadlines Excellent written and oral communication skills, including report writing Computer literacy, with a good proven competency in MS Office The ability to manage simple business systems, such as databases Desirable: professional qualifications such as MRICS or MCIOB, or equivalent experience Desirable: an understanding of identifying and exercising control over risk Desirable: degree educated, or equivalent A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Managing Agent Contract Manager Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours Salary: 48,691 to 53,725 per annum (London weighted salary) dependant on experience Grade: 9 Reporting Office: London, Stratford Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home) Closing Date: 14 th October 2026 Interview Dates: 20th October 2026, To be taken via MS Teams Please click here for role profile. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Customer Services Team at L&Q: At L&Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents. That's where you come in. As Managing Agent Contract Manager is at the heart of this, you'll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve. This isn't just another management role, it's a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&Q , our residents and uphold regulatory compliance. If this sounds like you, we would love for you to apply! Your impact in the role: Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements. Driving accountability holding managing agents and landlords to account for the quality and value of services delivered. Championing residents resolving disputes, challenging poor performance, and ensuring transparency. What you'll bring: Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates. Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024. Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases. Professional credibility ideally with TPI or RICS (or equivalent experience). Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels. The ability to thrive in a strategic role where law, compliance, and resident outcomes collide. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
01/10/2026
Full time
Title: Managing Agent Contract Manager Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours Salary: 48,691 to 53,725 per annum (London weighted salary) dependant on experience Grade: 9 Reporting Office: London, Stratford Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home) Closing Date: 14 th October 2026 Interview Dates: 20th October 2026, To be taken via MS Teams Please click here for role profile. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Customer Services Team at L&Q: At L&Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents. That's where you come in. As Managing Agent Contract Manager is at the heart of this, you'll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve. This isn't just another management role, it's a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&Q , our residents and uphold regulatory compliance. If this sounds like you, we would love for you to apply! Your impact in the role: Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements. Driving accountability holding managing agents and landlords to account for the quality and value of services delivered. Championing residents resolving disputes, challenging poor performance, and ensuring transparency. What you'll bring: Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates. Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024. Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases. Professional credibility ideally with TPI or RICS (or equivalent experience). Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels. The ability to thrive in a strategic role where law, compliance, and resident outcomes collide. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Job Title: Area Housing Manager Contract Type: Permanent Salary: 57,094 Grade: 10 Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Reorting Office: Morden Road Closing Date: 11th October Interview Details : This will be a 2 part interivew process with the first stages being held 27th October via MS Teams Please click here for the role profile - Area Housing Manager NV.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Housing Management Team at L&Q: Would you like to lead a great team of staff and deliver excellent services for our residents? This is an exciting opportunity for an experienced housing manager. You will need to be a customer-focused team player who wants to drive performance and improvement and make a real difference to residents lives If this sounds like you, we would love for you to apply! Your impact in the role: We are looking to appoint an Area Housing Manager to join our team within South West London. This role will primarily cover stock in Lambeth and Southwark, however these areas may change depending on the needs of the business. In this role you will lead a team of Neighbourhood Housing Leads and Housing Assistants to deliver a responsive, efficient, customer focused housing management service. You will have a comprehensive understanding of tenancy and leasehold management including all aspects of anti-social behaviour and vulnerability. The successful candidate will have proven management experience in a housing management setting, be performance driven and solution focused. You will act as a champion of service improvement and Customer Service and collaborate widely with internal and external stakeholders You will demonstrate strong organisation skills and have the ability to work to tight deadlines under pressure. You will be required to attend the office in Mordon, undertake site visits across your patch, lead on resident and stakeholder meetings and carry out audits across the region. You will also be required to participate in an out of hours on-call rota. If you think you have the skills and attributes to deliver this role I want to hear from you. What you'll bring: • Previous Management experience in housing management Housing management experience and knowledge of all aspects of Tenancy and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, Vulnerable Residents and Safeguarding Have the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role Exceptional stakeholder management skills with the ability to build and maintain strong working relationship Innovative, solution focused with excellent organisational and reporting skills Excellent verbal and written communication Excellent time management skills and the ability to juggle multiple priorities to achieve targets and deadlines. Project Management skills are desirable Key responsibilities include: Working collaboratively with internal and external colleagues to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standard Managing and leading a team to deliver on performance and achieve customer excellence. Providing coaching, mentoring and ongoing training and support to front line colleagues Managing risk and compliance Leading on key performance compliance and delivery Ideally hold CIH Level 4 or willing to work towards this. DB S For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
30/09/2026
Full time
Job Title: Area Housing Manager Contract Type: Permanent Salary: 57,094 Grade: 10 Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Reorting Office: Morden Road Closing Date: 11th October Interview Details : This will be a 2 part interivew process with the first stages being held 27th October via MS Teams Please click here for the role profile - Area Housing Manager NV.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Housing Management Team at L&Q: Would you like to lead a great team of staff and deliver excellent services for our residents? This is an exciting opportunity for an experienced housing manager. You will need to be a customer-focused team player who wants to drive performance and improvement and make a real difference to residents lives If this sounds like you, we would love for you to apply! Your impact in the role: We are looking to appoint an Area Housing Manager to join our team within South West London. This role will primarily cover stock in Lambeth and Southwark, however these areas may change depending on the needs of the business. In this role you will lead a team of Neighbourhood Housing Leads and Housing Assistants to deliver a responsive, efficient, customer focused housing management service. You will have a comprehensive understanding of tenancy and leasehold management including all aspects of anti-social behaviour and vulnerability. The successful candidate will have proven management experience in a housing management setting, be performance driven and solution focused. You will act as a champion of service improvement and Customer Service and collaborate widely with internal and external stakeholders You will demonstrate strong organisation skills and have the ability to work to tight deadlines under pressure. You will be required to attend the office in Mordon, undertake site visits across your patch, lead on resident and stakeholder meetings and carry out audits across the region. You will also be required to participate in an out of hours on-call rota. If you think you have the skills and attributes to deliver this role I want to hear from you. What you'll bring: • Previous Management experience in housing management Housing management experience and knowledge of all aspects of Tenancy and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, Vulnerable Residents and Safeguarding Have the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role Exceptional stakeholder management skills with the ability to build and maintain strong working relationship Innovative, solution focused with excellent organisational and reporting skills Excellent verbal and written communication Excellent time management skills and the ability to juggle multiple priorities to achieve targets and deadlines. Project Management skills are desirable Key responsibilities include: Working collaboratively with internal and external colleagues to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standard Managing and leading a team to deliver on performance and achieve customer excellence. Providing coaching, mentoring and ongoing training and support to front line colleagues Managing risk and compliance Leading on key performance compliance and delivery Ideally hold CIH Level 4 or willing to work towards this. DB S For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
