Title: Senior Housing Income Officer NB. The official title for this role is Senior Customer Account Lead. Contract Type: Fixed Term Contract till 13 th May 2027, Full Time, 35 hours Salary: Starting from 33,688 to 37,093 per annum depending on experience. Grade: 7 Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 24 th November 2026 - 03:00 pm Interview Dates: c. week commencing 7 th of December 2026 - via Ms Teams Please click here for the role profile - Senior Housing Income Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Income Management Team at L&Q: We're looking for an experienced housing income professional who can confidently manage complex arrears cases, lead by example and support colleagues to deliver excellent outcomes for residents. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys supporting others to succeed and is passionate about making a positive difference for residents. Our Income Team play a vital part in reducing arrears, sustaining tenancies and maximising income. As a Senior Housing Income Officer you will bring your experience in income collection and arrears management to a role where no two days are the same. You'll manage a busy caseload of rent accounts, working with residents to agree payment plans and provide support, while also preparing cases for court and ensuring compliance with legal protocols. This is a fast-paced, high-volume role where your decisions directly impact residents and help reduce arrears. If this sounds like you, we would love for you to apply! Your impact in the role: Act as a senior point of contact for the team, offering day-to-day guidance and support on complex cases and customer outcomes. Coach and develop colleagues to improve performance, quality and customer experience. Support onboarding and training activities for new team members, helping them develop the skills and knowledge required for success. Build and maintain strong stakeholder relationships across the business to resolve issues and drive positive outcomes. Deputise for management colleagues when required, providing leadership, direction and support to the wider team. Promote a culture of collaboration, accountability and continuous improvement. What you'll bring: The successful candidate will demonstrate: Experience in income collection or equivalent, arrears management and tenancy sustainment. Excellent communication, negotiation and stakeholder management skills. The ability to make sound decisions and resolve complex customer situations. Experience coaching, supporting and developing colleagues. A proactive, organised approach with a focus on performance and continuous improvement. A commitment to delivering outstanding customer service while balancing commercial and customer outcomes. Living Our Values Successful candidates will demonstrate L&Q's values by: Stepping Up - taking ownership, supporting colleagues and prioritising actions that deliver the greatest impact. Seeing Things Through - showing accountability, following through on commitments and finding the best outcomes for residents. Supporting Each Other - working collaboratively, sharing knowledge and creating an inclusive environment where colleagues feel valued and heard If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and shouldbedemonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
12/11/2026
Full time
Title: Senior Housing Income Officer NB. The official title for this role is Senior Customer Account Lead. Contract Type: Fixed Term Contract till 13 th May 2027, Full Time, 35 hours Salary: Starting from 33,688 to 37,093 per annum depending on experience. Grade: 7 Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 24 th November 2026 - 03:00 pm Interview Dates: c. week commencing 7 th of December 2026 - via Ms Teams Please click here for the role profile - Senior Housing Income Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Income Management Team at L&Q: We're looking for an experienced housing income professional who can confidently manage complex arrears cases, lead by example and support colleagues to deliver excellent outcomes for residents. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys supporting others to succeed and is passionate about making a positive difference for residents. Our Income Team play a vital part in reducing arrears, sustaining tenancies and maximising income. As a Senior Housing Income Officer you will bring your experience in income collection and arrears management to a role where no two days are the same. You'll manage a busy caseload of rent accounts, working with residents to agree payment plans and provide support, while also preparing cases for court and ensuring compliance with legal protocols. This is a fast-paced, high-volume role where your decisions directly impact residents and help reduce arrears. If this sounds like you, we would love for you to apply! Your impact in the role: Act as a senior point of contact for the team, offering day-to-day guidance and support on complex cases and customer outcomes. Coach and develop colleagues to improve performance, quality and customer experience. Support onboarding and training activities for new team members, helping them develop the skills and knowledge required for success. Build and maintain strong stakeholder relationships across the business to resolve issues and drive positive outcomes. Deputise for management colleagues when required, providing leadership, direction and support to the wider team. Promote a culture of collaboration, accountability and continuous improvement. What you'll bring: The successful candidate will demonstrate: Experience in income collection or equivalent, arrears management and tenancy sustainment. Excellent communication, negotiation and stakeholder management skills. The ability to make sound decisions and resolve complex customer situations. Experience coaching, supporting and developing colleagues. A proactive, organised approach with a focus on performance and continuous improvement. A commitment to delivering outstanding customer service while balancing commercial and customer outcomes. Living Our Values Successful candidates will demonstrate L&Q's values by: Stepping Up - taking ownership, supporting colleagues and prioritising actions that deliver the greatest impact. Seeing Things Through - showing accountability, following through on commitments and finding the best outcomes for residents. Supporting Each Other - working collaboratively, sharing knowledge and creating an inclusive environment where colleagues feel valued and heard If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and shouldbedemonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Resident Liaison Officer (The official L&Q job title for this role is Communities Coordinator) Contract Type: 12-month FTC, 35 hours Salary: 37,451 per annum to 41,045 per annum (London weighted salary) Dependent on Experience Grade: 7 Reporting Office: South Acton, London Working Location: Hendon, London NW. With regular travel to other projects across London. Persona: Site Based Closing Date: 2nd of December, 2026 Interview Date: TBC Please click here for the role profile - Communities Coordinator role profile -.docx NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Benefits include Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right to not progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. We are looking for a compassionate, organised and proactive Communities Coordinator to join us. In this rewarding, resident-focused role, you'll be the first point of contact for households affected by regeneration, redevelopment, new build schemes, legacy defects or major remedial works. You'll support residents through periods of uncertainty or disruption, ensuring they feel informed, listened to and treated with dignity at every stage. Join our Communities Team at L&Q: We are looking for an engaging, personable, and resilient new Communities Coordinator to join our busy site-based team on projects in London. The role will work with our communities' team on site to manage communications with residents to resolve complex and multifaceted issues on projects. The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London. If this sounds like you, we would love for you to apply! Your impact in the role: Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support Lead on communication so that residents are informed throughout the project Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. Occasional work outside of normal working hours will be required for events, evening meetings and early works on site. There will also be regular travel to our head office in Stratford for team meetings and training. What you'll bring: High-quality customer service and interaction skills. Relevant resident liaison, housing, lettings, community or customer service experience Strong written and verbal communication Ability to deal with challenging conversations and efficiently manage complaints at all levels Ability to influence and communicate with stakeholders Empathetic, diplomatic and patient, especially when supporting residents through difficult situations We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high-quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the Southeast and Northwest of England. P eople are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
12/11/2026
Full time
Title: Resident Liaison Officer (The official L&Q job title for this role is Communities Coordinator) Contract Type: 12-month FTC, 35 hours Salary: 37,451 per annum to 41,045 per annum (London weighted salary) Dependent on Experience Grade: 7 Reporting Office: South Acton, London Working Location: Hendon, London NW. With regular travel to other projects across London. Persona: Site Based Closing Date: 2nd of December, 2026 Interview Date: TBC Please click here for the role profile - Communities Coordinator role profile -.docx NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Benefits include Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right to not progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. We are looking for a compassionate, organised and proactive Communities Coordinator to join us. In this rewarding, resident-focused role, you'll be the first point of contact for households affected by regeneration, redevelopment, new build schemes, legacy defects or major remedial works. You'll support residents through periods of uncertainty or disruption, ensuring they feel informed, listened to and treated with dignity at every stage. Join our Communities Team at L&Q: We are looking for an engaging, personable, and resilient new Communities Coordinator to join our busy site-based team on projects in London. The role will work with our communities' team on site to manage communications with residents to resolve complex and multifaceted issues on projects. The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London. If this sounds like you, we would love for you to apply! Your impact in the role: Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support Lead on communication so that residents are informed throughout the project Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. Occasional work outside of normal working hours will be required for events, evening meetings and early works on site. There will also be regular travel to our head office in Stratford for team meetings and training. What you'll bring: High-quality customer service and interaction skills. Relevant resident liaison, housing, lettings, community or customer service experience Strong written and verbal communication Ability to deal with challenging conversations and efficiently manage complaints at all levels Ability to influence and communicate with stakeholders Empathetic, diplomatic and patient, especially when supporting residents through difficult situations We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high-quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the Southeast and Northwest of England. P eople are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Senior Development Manager Contract Type: 12months FTC, 37.5 - Full Time Salary: Starting from 79,500 per annum (London weighted salary) Dependent on Experience Grade 11 Reporting Office: Stratford, London Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 25th of November 2026 Please click here for the role profile - Senior Development Manager (Development & Project Management).docx Early applications are encouraged as we reserve the right to close this advert and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Join our Development & Project Management Team at L&Q! We are looking for a Senior Development Manager who is innovative, commercially focused, risk conscious, and an experienced problem solver, to join the team and help us to deliver our ambitious plans. The Senior Development Manager focuses on our high profile, larger or more complex projects. You'll need to be proficient in foreseeing risk, problem solving and finding suitable solutions rapidly, while considering the financial and commercial impact. Are you an experienced senior project manager with a strong track record in housing-led delivery? Do you have substantial knowledge of contract law and the ability to manage development agreements and build contracts Do you have experience of mobilizing Land and Planning positions into deliverable housing schemes? If this sounds like you, we'd love to see your expertise in action! Your Impact in the Role: • Project Leadership & Delivery: Manage a portfolio of housing-led delivery, and remediation projects from inception to completion, ensuring delivery on time, within budget, and to the highest quality standards whilst working closely with our Land team on pipeline opportunities during the lead in to delivery • Strategic Development & Planning: Contribute to business case development, options appraisals, and the production of detailed project plans and risk registers. • Stakeholder Engagement & Collaboration: Build and maintain strong relationships with internal teams and external partners including local authorities, contractors, and consultants. Represent L&Q in public forums and governance groups. • Financial & Risk Management: Take responsibility for project budgets, ensuring effective financial control and best value. Identify and mitigate risks, ensuring compliance with planning, funding, and legal obligations. • Team Leadership & Compliance: Manage and support project staff, fostering a culture of excellence and continuous improvement. Ensure compliance with health and safety, regulatory, and governance standards. What You'll Bring: To excel in this role, you'll need: • Project Management Expertise: Strong experience managing complex housing delivery, joint ventures or construction projects, with a proven ability to deliver results in a fast-paced environment. • Strategic & Commercial Acumen: Skilled in financial planning, risk management, and value engineering, with a focus on delivering high-quality, cost-effective outcomes. • Stakeholder & Communication Skills: Excellent written and verbal communication, with the ability to influence and negotiate at all levels. • Technical Knowledge: Professional qualifications (e.g. RICS, CIOB, RTPI, RIBA) or equivalent experience, with knowledge of contractual law, planning, development control, and construction practices. • IT Proficiency: Confident using Microsoft Office and business systems, development appraisals with strong coordination and multitasking abilities. • Customer & Community Focus: A commitment to customer satisfaction and experience working in customer-facing environments. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high-quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the Southeast and Northwest of England. At L&Q, people are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
12/11/2026
Full time
Title: Senior Development Manager Contract Type: 12months FTC, 37.5 - Full Time Salary: Starting from 79,500 per annum (London weighted salary) Dependent on Experience Grade 11 Reporting Office: Stratford, London Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 25th of November 2026 Please click here for the role profile - Senior Development Manager (Development & Project Management).docx Early applications are encouraged as we reserve the right to close this advert and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Join our Development & Project Management Team at L&Q! We are looking for a Senior Development Manager who is innovative, commercially focused, risk conscious, and an experienced problem solver, to join the team and help us to deliver our ambitious plans. The Senior Development Manager focuses on our high profile, larger or more complex projects. You'll need to be proficient in foreseeing risk, problem solving and finding suitable solutions rapidly, while considering the financial and commercial impact. Are you an experienced senior project manager with a strong track record in housing-led delivery? Do you have substantial knowledge of contract law and the ability to manage development agreements and build contracts Do you have experience of mobilizing Land and Planning positions into deliverable housing schemes? If this sounds like you, we'd love to see your expertise in action! Your Impact in the Role: • Project Leadership & Delivery: Manage a portfolio of housing-led delivery, and remediation projects from inception to completion, ensuring delivery on time, within budget, and to the highest quality standards whilst working closely with our Land team on pipeline opportunities during the lead in to delivery • Strategic Development & Planning: Contribute to business case development, options appraisals, and the production of detailed project plans and risk registers. • Stakeholder Engagement & Collaboration: Build and maintain strong relationships with internal teams and external partners including local authorities, contractors, and consultants. Represent L&Q in public forums and governance groups. • Financial & Risk Management: Take responsibility for project budgets, ensuring effective financial control and best value. Identify and mitigate risks, ensuring compliance with planning, funding, and legal obligations. • Team Leadership & Compliance: Manage and support project staff, fostering a culture of excellence and continuous improvement. Ensure compliance with health and safety, regulatory, and governance standards. What You'll Bring: To excel in this role, you'll need: • Project Management Expertise: Strong experience managing complex housing delivery, joint ventures or construction projects, with a proven ability to deliver results in a fast-paced environment. • Strategic & Commercial Acumen: Skilled in financial planning, risk management, and value engineering, with a focus on delivering high-quality, cost-effective outcomes. • Stakeholder & Communication Skills: Excellent written and verbal communication, with the ability to influence and negotiate at all levels. • Technical Knowledge: Professional qualifications (e.g. RICS, CIOB, RTPI, RIBA) or equivalent experience, with knowledge of contractual law, planning, development control, and construction practices. • IT Proficiency: Confident using Microsoft Office and business systems, development appraisals with strong coordination and multitasking abilities. • Customer & Community Focus: A commitment to customer satisfaction and experience working in customer-facing environments. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high-quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the Southeast and Northwest of England. At L&Q, people are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Income Recovery and Enforcement Officer(NB the formal title for this post is Recovery & Enforcement Lead) Contract Type: Permanent, Full Time, 35 hours Salary: Starting from 34,381 per annum (London weighted salary) or 30,386 per annum (Regional salary)depending on experience. Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16 th November 2026 - 15:00 Interview Dates: Week commencing 23rd November 2026 - In person at Stratford Office Please click here for the role profile - Income Recovery & Enforcement Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Income Recovery Team at L&Q Are you looking to make a real impact in housing arrears recovery and enforcement? We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you'll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary. You'll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation. This is a fast-paced, target-driven role where you'll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q's ability to invest in homes and communities. If this sounds like you, we would love for you to apply! Your impact in the role: Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required. Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf. Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court. Take confident decisions on enforcement action, balancing risk and customer impact. Work proactively to meet call and case management targets, handling a high volume of customer contact. Provide residents with advice and signposting to maximise income and sustain tenancies where possible. Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management. What you'll bring: Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction. Confidence in decision-making and managing a fast-paced, high-volume workload. Strong customer service skills, with the ability to handle sensitive and challenging conversations. Knowledge of welfare benefits and tenancy-related arrears processes. Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
03/11/2026
Full time
Title: Income Recovery and Enforcement Officer(NB the formal title for this post is Recovery & Enforcement Lead) Contract Type: Permanent, Full Time, 35 hours Salary: Starting from 34,381 per annum (London weighted salary) or 30,386 per annum (Regional salary)depending on experience. Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16 th November 2026 - 15:00 Interview Dates: Week commencing 23rd November 2026 - In person at Stratford Office Please click here for the role profile - Income Recovery & Enforcement Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Income Recovery Team at L&Q Are you looking to make a real impact in housing arrears recovery and enforcement? We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you'll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary. You'll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation. This is a fast-paced, target-driven role where you'll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q's ability to invest in homes and communities. If this sounds like you, we would love for you to apply! Your impact in the role: Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required. Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf. Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court. Take confident decisions on enforcement action, balancing risk and customer impact. Work proactively to meet call and case management targets, handling a high volume of customer contact. Provide residents with advice and signposting to maximise income and sustain tenancies where possible. Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management. What you'll bring: Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction. Confidence in decision-making and managing a fast-paced, high-volume workload. Strong customer service skills, with the ability to handle sensitive and challenging conversations. Knowledge of welfare benefits and tenancy-related arrears processes. Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Estate Services and Open Spaces Manager Contract Type: Permanent, full time 35 hours per week Salary: 57,094 per annum to 63,032 per annum (London weighted salary) Dependent on Experience Grade: 10 Reporting Office: London, Stratford Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Tuesdays at office in Stratford and one other day in week visiting local housing management office Closing Date: 15 th November 2026 at 11pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Please click here for the role profile Join our Estate Services & Open Spaces Team at L&Q: We're looking for an experienced Estate Services and Open Spaces Manager to inspire a talented team and deliver outstanding, resident-focused services. You'll shape thriving neighbourhoods, strengthen communities and ensure our shared spaces are places residents are proud to call home. Your impact in the role: Manage the operational delivery of estate services and community development around open spaces and communal areas. Ensure the delivery of reliable, repeatable, and consistent services through contracts that residents value and are satisfied with. Develop relationships and strong partnerships with key stakeholders to ensure that residents value their locality and are satisfied with their neighbourhood. Effective management of people, resources and budgets. Representing and championing L&Q and its values whilst contributing to financial strengths and customer experience. What you'll bring: Extensive contract management experience, including managing high-value contracts, contractors, consultants and procurement activity. Strong knowledge of estate management, open spaces, service charge legislation, leasehold requirements and the wider regulatory environment. Proven ability to engage residents, co-create practical solutions and continuously improve services at quality and pace. Excellent leadership and people management skills, with experience developing and motivating teams within a complex service environment. Strong commercial, communication and stakeholder management skills, with the ability to manage budgets, deliver value for money and explain complex information clearly. You will be able to manage large sets of data, finance information and provide accurate service charge information. DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
01/11/2026
Full time
Title: Estate Services and Open Spaces Manager Contract Type: Permanent, full time 35 hours per week Salary: 57,094 per annum to 63,032 per annum (London weighted salary) Dependent on Experience Grade: 10 Reporting Office: London, Stratford Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Tuesdays at office in Stratford and one other day in week visiting local housing management office Closing Date: 15 th November 2026 at 11pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Please click here for the role profile Join our Estate Services & Open Spaces Team at L&Q: We're looking for an experienced Estate Services and Open Spaces Manager to inspire a talented team and deliver outstanding, resident-focused services. You'll shape thriving neighbourhoods, strengthen communities and ensure our shared spaces are places residents are proud to call home. Your impact in the role: Manage the operational delivery of estate services and community development around open spaces and communal areas. Ensure the delivery of reliable, repeatable, and consistent services through contracts that residents value and are satisfied with. Develop relationships and strong partnerships with key stakeholders to ensure that residents value their locality and are satisfied with their neighbourhood. Effective management of people, resources and budgets. Representing and championing L&Q and its values whilst contributing to financial strengths and customer experience. What you'll bring: Extensive contract management experience, including managing high-value contracts, contractors, consultants and procurement activity. Strong knowledge of estate management, open spaces, service charge legislation, leasehold requirements and the wider regulatory environment. Proven ability to engage residents, co-create practical solutions and continuously improve services at quality and pace. Excellent leadership and people management skills, with experience developing and motivating teams within a complex service environment. Strong commercial, communication and stakeholder management skills, with the ability to manage budgets, deliver value for money and explain complex information clearly. You will be able to manage large sets of data, finance information and provide accurate service charge information. DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed) If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
