The Guinness Partnership

JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL

JOB DESCRIPTION About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am - 7pm Monday - Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we are looking for You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands-on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications. You will also be able to demonstrate these essential skills: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable Skills: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Essential Qualifications: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable Qualifications: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL