The Guinness Partnership

JOB DESCRIPTION The ASB & Legal team is at the forefront of creating safer neighbourhoods. From investigating complex anti-social behaviour cases to progressing legal action and tackling tenancy fraud. This is a role where your expertise, judgement and determination can make a genuine difference to people's lives. We are looking for a resilient Anti-Social Behaviour & Tenancy Officer to join our team in Oldham. This is a full time, permanent role, offering hybrid working with three office based days per week. About the role As an ASB & Tenancy Officer no two days are the same. You will manage a varied caseload involving anti-social behaviour, tenancy breaches, fraud investigations and legal action. You will be working directly with residents, colleagues and partner agencies to achieve positive outcomes. You will ensure that investigations are managed professionally, proportionately and in line with legislation and organisational policies. You will assess evidence and make balanced, defensible decisions and progress legal remedies where appropriate, including preparing cases and supporting court action. You will need to maintain accurate case records and provide clear written reports and witness statements. You will contribute to service improvements and share best practice across the team. This role offers an excellent opportunity for someone looking to develop their expertise in ASB investigation, tenancy enforcement and legal casework within a supportive and experienced team. What we are looking for: Excellent customer service, supported by strong communication and interpersonal skills. Strong investigative skills, with a sound understanding of case management principles and practices. Highly self-motivated, with the ability to plan, organise and manage workloads effectively with minimal supervision. Experience of working within environments subject to legislative, regulatory and organisational change. Demonstrates effective problem-solving abilities and sound decision-making skills. Resilient and able to manage challenging situations professionally, delivering sustainable and proportionate outcomes. A high level of accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to adapt style to different audiences. Competent in the use of Microsoft Office applications. Essential qualifications Educated to Level 2 (GCSE Grade C/4 or above, or equivalent) or higher. To apply, please submit your CV together with a supporting statement demonstrating how you meet the essential criteria. TGPCVL

JOB DESCRIPTION About the Role Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant . This is a permanent position working 40 hours per week, covering operational hours between 8:00 am and 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday coverage are shared on a rota basis. This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team. We currently operate a hybrid working model, combining office, site-based and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively. What we are looking for You will have experience leading, managing and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification. In addition, you will be able to demonstrate the following: Essential skills and experience Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation. Experience leading, managing, developing and motivating teams. Strong knowledge of housing sector best practice and relevant legislation. Experience of subcontractor management. Proven ability to deliver a high-quality, customer-focused repairs service. Experience using repairs management information systems. Excellent written and verbal communication skills. Ability to effectively manage and improve operational team performance. A commitment to demonstrating the Guinness Behaviours. Desirable skills and experience Experience working as part of a management team delivering frontline services. Excellent organisational and time management skills. Qualifications: Essential Relevant technical qualification, such as a Trade NVQ Level 3 or equivalent. NVQ Level 3 in First Line Management. Desirable Site Management Safety Training Scheme (SMSTS) qualification. Additional Information This position is subject to a Basic DBS check, which will be funded by The Guinness Partnership. If you would like to learn more about the responsibilities of the role and ensure that you meet the essential criteria, please refer to the role profile. TGPCVL

JOB DESCRIPTION About the role Guinness Property are recruiting an Operational Support Manager on a full time, permanent contract working 40 hours a week. The opportunity is based in our Oldham office. We currently offer hybrid working, blending office days with days working from home. The purpose of this role is to lead and support a team of Planned Works Coordinators responsible for managing Awaab s Law cases, ensuring HHSRS hazards in residents homes are made safe promptly and that residents are kept informed throughout the process. What we are looking for We are looking for a motivated and customer-focused manager with experience of leading and developing teams in a fast-paced environment. You will have experience of delivering high-quality services and be able to build effective relationships with customers, stakeholders and subcontractors. Strong organisational, time management and IT skills, including Microsoft Word and Excel are essential for this role. You will be able to demonstrate these essential skills: Proven experience of delivering high-quality services in a customer focused environment. Experience of leading, managing, developing and motivating teams. Experience of working within agreed performance targets. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Proven experience of developing services in consultation with customers and stakeholders. Ability to work in a fast-paced environment and under pressure. Experience of working with scheduling software. Experience of working with sub-contractors. Excellent organisational and time management skills. Microsoft office including Word and Excel. Demonstrate the Guinness Behaviours. Desirable skills: Experience of AccuServ job management system. Essential qualifications: Educated to A level or equivalent qualification. Desirable qualifications: NVQ III or equivalent in Customer Services. If you re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL

JOB DESCRIPTION The Estates Team play a key role in delivering a great resident experience. They work hard to provide high-quality estate services, covering mainly gardening, grounds maintenance and cleaning. We have an opportunity for an Estate Assistant to join our dedicated team, working across Crawley and surrounding areas on a full-time, permanent basis. In this role, you will carry out high-quality gardening, grounds maintenance, and the cleaning of internal communal areas. You will ensure all work meets the agreed standards, helping to keep our outdoor spaces tidy, welcoming and well cared for. As the on-site representative for Guinness, you will build positive relationships with residents, colleagues, and contractors. You will also report responsive repairs, fly-tipping, graffiti, and any safeguarding concerns to help us maintain safe, attractive communities. What we are looking for We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant or Ground Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Knowledge of Health & Safety legislation, Including COSHH and PPE. If this sounds like the role you are looking for, we would like to hear from you. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. TGPCVL