Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working culture, and this means that some home working is also possible after training. Join us and you ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you re new to working in a contact centre, or a seasoned pro, we ll help you reach your potential. What training and career progression is on offer For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm. After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career. What we can offer you as Customer Service Advisor A clear pay structure starting with a competitive salary of £26,639 per annum. You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development. 25 days holiday Pension Life Assurance Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more! Regular department incentives with amazing prizes to be won Opportunities to progress your career around the business Experience Required To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems. If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Nov 27, 2025
Full time
Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working culture, and this means that some home working is also possible after training. Join us and you ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you re new to working in a contact centre, or a seasoned pro, we ll help you reach your potential. What training and career progression is on offer For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm. After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career. What we can offer you as Customer Service Advisor A clear pay structure starting with a competitive salary of £26,639 per annum. You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development. 25 days holiday Pension Life Assurance Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more! Regular department incentives with amazing prizes to be won Opportunities to progress your career around the business Experience Required To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems. If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs, small works and minor capital projects basis. We provide maintenance services to acute (hospital), ambulance trusts, primary care trusts as well as mental health trusts. Job Purpose The successful candidate will take responsibility for the delivery of Hard FM Services (planned, preventative and responsive repairs) including health, safety, quality and performance across a number of NHS contracts in Essex. This is a varied role where you will be the point of contact for all operational issues to ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Specific key duties include: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving stretching targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: A competitive starting salary. A car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance, income protection and private medical. Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more This is an excellent opportunity with onward development for you and the teams you lead Experience Required The preferred candidate will be an experienced contract manager ideally with previous PFI (Private Finance Initiative) experience. Ideally, you will have managed services across a multi-site operation, with experience gained ideally within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained within a commercial maintenance environment (for example the maintenance of other public buildings). You will also have excellent previous experience of leading teams that manage directly employed and subcontracted trades with up to date knowledge (and qualifications) within health and safety. You will have strong financial acumen, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You will also demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Nov 20, 2025
Full time
An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs, small works and minor capital projects basis. We provide maintenance services to acute (hospital), ambulance trusts, primary care trusts as well as mental health trusts. Job Purpose The successful candidate will take responsibility for the delivery of Hard FM Services (planned, preventative and responsive repairs) including health, safety, quality and performance across a number of NHS contracts in Essex. This is a varied role where you will be the point of contact for all operational issues to ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Specific key duties include: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving stretching targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: A competitive starting salary. A car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance, income protection and private medical. Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more This is an excellent opportunity with onward development for you and the teams you lead Experience Required The preferred candidate will be an experienced contract manager ideally with previous PFI (Private Finance Initiative) experience. Ideally, you will have managed services across a multi-site operation, with experience gained ideally within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained within a commercial maintenance environment (for example the maintenance of other public buildings). You will also have excellent previous experience of leading teams that manage directly employed and subcontracted trades with up to date knowledge (and qualifications) within health and safety. You will have strong financial acumen, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You will also demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
We currently have an excellent opportunity for a working Maintenance Site Supervisor for our NHS healthcare site in Newton Abbot, Devon. This role would suit an experienced Maintenance Engineer looking for that next step or alternatively you will have previous site supervisory experience. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing first-class planned, responsive, lifecycle and cyclical repairs services to a number of healthcare clients. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do. We recognise that it s our people who make Rydon the success it is today and we understand the importance of career development and training. We re continuously investing in our people and this is what makes us one of the leading employers within the built environment. Job Purpose We are now seeking an experienced Lead Maintenance Engineer / Supervisor at Newton Abbot Community Hospital. This role is primarily in place to ensure that we deliver a quality maintenance service to our client and will be based on a single site. The hospital consists of 60 beds, a rehabilitation unit, a minor injury centre, a small maternity unit and a range of outpatient facilities. As part of this role you will be hands-on performing daily site maintenance duties as part of our responsive repairs and PPM (planned and preventative maintenance) programme which will depending on your trade background and experience could involve electrical/mechanical, plumbing, carpentry, ironmongery and more. In addition to day to day maintenance duties, the preferred candidate will act as focal point for external contractors organising and arranging planned maintenance visits where necessary. You will also manage site files ensuring that statutory and technical compliance along with health and safety procedures are met on site. The Normal working hours are 8am to 5:00pm Monday to Friday and you'll also participate in an on-call rota system (which offers the opportunity to increase your earnings and be involved in additional urgent repairs). This is an excellent opportunity for a varied role combining site supervisory and maintenance duties. Experience Required The preferred candidate will have previous experience as a Maintenance Engineer/Operative, you may already have some previous site supervisor experience. Ideally your experience will have been gained supporting NHS clients however, candidates with good commercial experience (ie hotels, schools, supermarkets etc) that can be translated to the NHS will also be considered. You will have a technical knowledge of M&E building services maintenance and of Health & Safety procedures in daily site operation. An electrical and/or mechanical qualification would be a distinct advantage. If you have the above experience, we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Nov 08, 2025
Full time
We currently have an excellent opportunity for a working Maintenance Site Supervisor for our NHS healthcare site in Newton Abbot, Devon. This role would suit an experienced Maintenance Engineer looking for that next step or alternatively you will have previous site supervisory experience. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing first-class planned, responsive, lifecycle and cyclical repairs services to a number of healthcare clients. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do. We recognise that it s our people who make Rydon the success it is today and we understand the importance of career development and training. We re continuously investing in our people and this is what makes us one of the leading employers within the built environment. Job Purpose We are now seeking an experienced Lead Maintenance Engineer / Supervisor at Newton Abbot Community Hospital. This role is primarily in place to ensure that we deliver a quality maintenance service to our client and will be based on a single site. The hospital consists of 60 beds, a rehabilitation unit, a minor injury centre, a small maternity unit and a range of outpatient facilities. As part of this role you will be hands-on performing daily site maintenance duties as part of our responsive repairs and PPM (planned and preventative maintenance) programme which will depending on your trade background and experience could involve electrical/mechanical, plumbing, carpentry, ironmongery and more. In addition to day to day maintenance duties, the preferred candidate will act as focal point for external contractors organising and arranging planned maintenance visits where necessary. You will also manage site files ensuring that statutory and technical compliance along with health and safety procedures are met on site. The Normal working hours are 8am to 5:00pm Monday to Friday and you'll also participate in an on-call rota system (which offers the opportunity to increase your earnings and be involved in additional urgent repairs). This is an excellent opportunity for a varied role combining site supervisory and maintenance duties. Experience Required The preferred candidate will have previous experience as a Maintenance Engineer/Operative, you may already have some previous site supervisor experience. Ideally your experience will have been gained supporting NHS clients however, candidates with good commercial experience (ie hotels, schools, supermarkets etc) that can be translated to the NHS will also be considered. You will have a technical knowledge of M&E building services maintenance and of Health & Safety procedures in daily site operation. An electrical and/or mechanical qualification would be a distinct advantage. If you have the above experience, we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
We are currently seeking an experienced Multi Skilled Maintenance Operative to join Rydon Maintenance as part of our Lymington Hospital contract. Rydon is responsible for the ongoing responsive/reactive maintenance services at Lymington Hospital to ensure that this busy healthcare environment is running to the standards expected by our client and service users. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose Lymington Community Hospital was built by Rydon Construction and since service commencement in 2006, Rydon Maintenance provides Hard Facilities Management services at the hospital incorporating Planned Preventative and Reactive Maintenance. As a Multi Skilled Engineer on site you will be undertaking repairs across the hospital. The role is varied and you will undertake responsive/reactive repairs to ensure that the hospital is able to provide quality care to its patients. You will work in a 'multi trade' role providing repairs ranging from lamp changes, plumbing works/pipework, changing taps, fitting washers through to PPM's such as emergency light testing. In addition to the above, there will also be some planned maintenance activities such as planned upgrade works and refurbishment as part of our ongoing efforts to ensure the hospital runs smoothly and creates the right environment for both patients and visitors. Normal working hours are 8am to 5:00pm Monday to Friday. We also operate an on call rota system (which offers the opportunity to increase your earnings and be involved in additional urgent repairs). What we can offer you; A competitive starting salary 25 days holiday including the ability to increase your annual leave On call allowance and overtime Full training, ongoing coaching and support Employee discount scheme saving you money on products/services Company pension Access to an Employee Assistance and Wellbeing Programme Flexible benefits for you to choose from including cash health plan and more By joining Rydon, you become part of a talented, dedicated team of maintenance engineers who are passionate about supporting the NHS and its people in their vital work and you will play an important role in ensuring a safe and comfortable environment for staff and service users. Experience Required Previous relevant experience in the maintenance of buildings is essential. It would be advantageous for this experience to have been gained in a healthcare environment but this is by no means essential. We will also consider candidates with experience of maintaining commercial properties (such as retail, hotels or other related industries) will also be considered. The successful candidate will have the ability to undertake plumbing, electrical and fabric repairs. If you have the above experience we would be keen to hear from you. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Aug 26, 2025
Full time
We are currently seeking an experienced Multi Skilled Maintenance Operative to join Rydon Maintenance as part of our Lymington Hospital contract. Rydon is responsible for the ongoing responsive/reactive maintenance services at Lymington Hospital to ensure that this busy healthcare environment is running to the standards expected by our client and service users. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose Lymington Community Hospital was built by Rydon Construction and since service commencement in 2006, Rydon Maintenance provides Hard Facilities Management services at the hospital incorporating Planned Preventative and Reactive Maintenance. As a Multi Skilled Engineer on site you will be undertaking repairs across the hospital. The role is varied and you will undertake responsive/reactive repairs to ensure that the hospital is able to provide quality care to its patients. You will work in a 'multi trade' role providing repairs ranging from lamp changes, plumbing works/pipework, changing taps, fitting washers through to PPM's such as emergency light testing. In addition to the above, there will also be some planned maintenance activities such as planned upgrade works and refurbishment as part of our ongoing efforts to ensure the hospital runs smoothly and creates the right environment for both patients and visitors. Normal working hours are 8am to 5:00pm Monday to Friday. We also operate an on call rota system (which offers the opportunity to increase your earnings and be involved in additional urgent repairs). What we can offer you; A competitive starting salary 25 days holiday including the ability to increase your annual leave On call allowance and overtime Full training, ongoing coaching and support Employee discount scheme saving you money on products/services Company pension Access to an Employee Assistance and Wellbeing Programme Flexible benefits for you to choose from including cash health plan and more By joining Rydon, you become part of a talented, dedicated team of maintenance engineers who are passionate about supporting the NHS and its people in their vital work and you will play an important role in ensuring a safe and comfortable environment for staff and service users. Experience Required Previous relevant experience in the maintenance of buildings is essential. It would be advantageous for this experience to have been gained in a healthcare environment but this is by no means essential. We will also consider candidates with experience of maintaining commercial properties (such as retail, hotels or other related industries) will also be considered. The successful candidate will have the ability to undertake plumbing, electrical and fabric repairs. If you have the above experience we would be keen to hear from you. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
