Stonewater

Multi-Trade Operative Location: Leatherhead Salary: £38,231 per annum Vacancy Type: Permanent, Full Time Closing Date : 27th June 2026 We re looking for a skilled Multi-Trade Operative to join our Maintenance Services team within Mount Green, based in Leatherhead, Surrey. You ll carry out a wide range of repairs and maintenance work in our customers homes, helping us deliver a reliable, high-quality service. This is a varied, hands-on role where no two days are the same - perfect for someone who takes pride in their work and enjoys solving problems. What you ll be doing Carrying out responsive repairs, void works and property MOTs to a high standard Diagnosing faults and completing works efficiently and within agreed timescales Aiming for a first-time fix wherever possible Managing materials, van stock and ordering supplies as needed Using mobile systems (PDA) to update jobs in real time Communicating clearly with customers about work and follow-up actions Working safely at all times, carrying out risk assessments and following procedures Supporting apprentices or colleagues where needed What we re looking for Experience in building maintenance or a skilled trade Relevant qualification (e.g. NVQ Level 3, City & Guilds) or equivalent experience Strong understanding of health & safety and safe working practices Ability to manage your workload and prioritise effectively Good communication skills and a customer-focused approach A team player who can also work independently Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Senior Maintenance Operative Location: Leatherhead Salary: £42,840 per annum Vacancy Type: Permanent, Full Time Closing Date: 27th June 2026 We re looking for a skilled and motivated Senior Maintenance Operative to join our Maintenance Services team within Mount Green, based in Leatherhead, Surrey. This is a hands-on role where you ll deliver high-quality repairs and maintenance while also stepping up as a lead operative on site. You ll play a key role in ensuring work is completed safely, efficiently and right first time - supporting colleagues, mentoring apprentices, and helping drive service quality across the team. What you ll be doing Delivering a wide range of responsive repairs, void works and planned maintenance Diagnosing issues and completing high-quality repairs right first time Acting as a senior point of contact on site, supporting operatives and apprentices Carrying out quality checks and identifying improvements to services Supporting supervisors with job updates, risks and resource needs Ensuring full compliance with health & safety, safeguarding and company standards Providing a great customer experience clear communication and professional service at all times Using mobile systems to manage jobs, materials and updates in real time What we re looking for Strong multi-trade experience in housing or building maintenance Relevant trade qualification (NVQ Level 2/3, City & Guilds or equivalent) or significant experience A commitment to quality, safety and customer service Confidence working independently and supporting others on site Good communication skills and a collaborative approach Comfortable using mobile technology or job management systems It s a bonus if you ve: Supported or mentored apprentices or junior operatives Worked within social housing, repairs or voids Experience identifying quality or compliance issues Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Specialist Resolution Caseworker (Complaints) Location: Remote Salary : £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26th June 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within our Customer Resolution team. You ll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won t just resolve issues. You ll help restore trust, influence service improvements, and ensure we learn from complaints. What you ll be doing You ll take the lead on some of our most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Take full ownership of cases, driving them through to timely and effective resolution Act as a single point of contact for customers who need additional support during the complaints process Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions Make informed decisions on service failure, resolution actions and compensation in line with policy Communicate clearly and professionally with customers, keeping them informed throughout Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards Analyse complaint trends and share insight to support service improvement Contribute to a culture of learning, accountability and continuous improvement We re looking for: Significant experience in complaints handling within social housing Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards Understanding of housing services, including repairs and tenancy-related issues Experience managing complex cases and working with multiple stakeholders to reach resolution Confidence to challenge, influence and lead conversations across teams and partners Excellent communication skills, with the ability to handle sensitive situations Strong attention to detail and the ability to manage a varied caseload A collaborative approach and commitment to equality, diversity and inclusion Confidence using IT systems, including case management tools Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how we improve our services for the future. If you re motivated by fairness, accountability and delivering better outcomes for customers, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Scheme Manager Location: Southampton Salary: £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Closing Date: 15th June 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Raglan Court, a welcoming retirement living scheme in Southampton. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Job Description - Scheme Manager Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Stock Condition Surveyor Location: Remote Salary: £43,000 per annum Vacancy Type: Fixed Term Contract until July 2027 Closing Date: 15th June 2026 Home Based, covering Bristol, Gloucester, Hereford & Swindon Are you a detail-oriented surveyor who s passionate about improving homes and delivering a great customer experience? We re looking for a Stock Condition Surveyor to play a key role in ensuring our homes remain safe, compliant, and fit for the future. About the Role As a Stock Condition Surveyor, you ll take ownership of surveying homes across your allocated area helping us build a clear and accurate picture of our housing stock. Your work will directly influence investment decisions, improve living conditions for residents, and support our long-term asset strategy. This is a dynamic, field-based role where no two days are the same. You ll be out in our communities, engaging with residents, identifying issues, and ensuring every home meets the standards our customers deserve. What You ll Be Doing Carrying out around 1,000 stock condition surveys per year, gathering vital data on building condition, age, and lifecycle of components Ensuring homes are safe, secure, and warm by identifying hazards, compliance issues, and repair needs Supporting compliance with the Decent Homes Standard and HHSRS regulations Conducting additional inspections including void, pre-termination, and new build stage inspections Updating and maintaining accurate housing asset data to support future investment planning Working closely with residents, internal teams, and external partners to share insights and improve services Contributing to the continuous improvement of our stock condition strategy About You You re a knowledgeable and proactive surveyor with a strong eye for detail and a passion for delivering excellent service. You ll also bring: A relevant qualification (HNC or equivalent) in construction, housing, or property Solid understanding of building construction, defects, and component lifecycles Knowledge of Decent Homes Standard and HHSRS Proven ability to manage your own workload and meet demanding targets Excellent communication skills, with the ability to engage positively with customers and stakeholders Strong IT skills and experience maintaining accurate property data Flexible and willing to travel Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Intensive Housing Management Coordinator Location: Quay Foyer, Poole Salary: Vacancy Type: Permanent, Part Time (20 hours per week) Make a Real Difference Every Day Are you passionate about supporting people to live independently and thrive in their homes? We re looking for a dedicated and proactive Housing Management Coordinator to join our Supported Living team. In this rewarding role, you ll play a vital part in creating safe, well-managed environments where customers particularly young people and individuals with disabilities can build independence and feel truly at home. As a Housing Management Coordinator, you ll deliver high-quality housing management and frontline support services across our supported living schemes. You ll be at the heart of our services ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You ll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What We re Looking For We re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.