Stonewater

Multi-Trade Operative Location: Leatherhead Salary: £38,231 per annum Vacancy Type : Full-time We re looking for a skilled Multi-Trade Operative to join our Maintenance Services team within Mount Green, based in Leatherhead, Surrey. You ll carry out a wide range of repairs and maintenance work in our customers homes, helping us deliver a reliable, high-quality service. This is a varied, hands-on role where no two days are the same - perfect for someone who takes pride in their work and enjoys solving problems. What you ll be doing Carrying out responsive repairs, void works and property MOTs to a high standard Diagnosing faults and completing works efficiently and within agreed timescales Aiming for a first-time fix wherever possible Managing materials, van stock and ordering supplies as needed Using mobile systems (PDA) to update jobs in real time Communicating clearly with customers about work and follow-up actions Working safely at all times, carrying out risk assessments and following procedures Supporting apprentices or colleagues where needed What we re looking for Experience in building maintenance or a skilled trade Relevant qualification (e.g. NVQ Level 3, City & Guilds) or equivalent experience Strong understanding of health & safety and safe working practices Ability to manage your workload and prioritise effectively Good communication skills and a customer-focused approach A team player who can also work independently Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Project Officer Location: Home Based, covering the South (East and West Sussex, Hampshire, Bournemouth, Christchurch, Poole, Dorset, Wiltshire & Devon). Salary: £26,897 per annum Vacancy Type: 12 Month Fixed Term Contract, Full Time Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we re looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South, primarily East Sussex to begin with. The ability to independently travel to various sites within the region is essential and may be suitable for those living in Sussex, Surrey and Hampshire. Stonewater pay 55p per mile for casual car users. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Involvement and Engagement Manager (FTC) Location: Hybrid Salary: £55,000 per annum Vacancy Type: Fixed Term Contract for 12 months At Stonewater, we re committed to building homes and communities where people can truly thrive. We re now looking for an Involvement and Engagement Manager on a 12 month fixed term contract to lead how we listen to, involve and empower our customers in shaping our services and communities. The role This is a pivotal role within our Customer Experience directorate , where you ll take the lead on delivering our customer involvement and engagement strategy. You ll ensure our customers have genuine opportunities to influence decisions, co-create services and have their voices heard at every level of the organisation. Working closely with colleagues and stakeholders, you ll embed customer insight into business decisions, promote a culture of continuous improvement, and strengthen relationships across the communities we serve. What you ll be doing Leading and delivering a customer involvement and engagement strategy aligned to business priorities Designing and delivering inclusive engagement activity (forums, panels, surveys and digital channels) Ensuring customer insight and data drives service improvements and decision making Building strong relationships with customers and ensuring diverse voices are represented Acting as a key point of contact for MPs and local councillors Embedding a customer-focused culture across teams and influencing service design Monitoring and evaluating impact, reporting outcomes to senior leaders Leading on regulatory compliance (including Housing Ombudsman Code and consumer standards) Supporting customer-led scrutiny, co-design, and community initiatives Promoting equality, diversity and inclusion in all engagement approaches What we re looking for Proven experience in customer engagement, community development or similar roles Strong understanding of housing sector regulation and best practice Excellent communication, facilitation and relationship-building skills Experience of delivering inclusive engagement programmes Ability to turn feedback into meaningful service improvements A genuine commitment to resident voice, empowerment and co-production Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Stock Condition Surveyor (South East) Location: Home based, covering Milton Keynes, Luton, Stevenage, Cambridge Salary : £43,000 per annum Vacancy Type: 12 Month Fixed Term Contract - £43,000 per annum plus car allowance Are you a detail-oriented surveyor who's passionate about improving homes and delivering a great customer experience? We're looking for a Stock Condition Surveyor to play a key role in ensuring our homes remain safe, compliant, and fit for the future. About the Role As a Stock Condition Surveyor, you'll take ownership of surveying homes across your allocated area - helping us build a clear and accurate picture of our housing stock. Your work will directly influence investment decisions, improve living conditions for residents, and support our long-term asset strategy. This is a dynamic, field-based role where no two days are the same. You'll be out in our communities, engaging with residents, identifying issues, and ensuring every home meets the standards our customers deserve. What You'll Be Doing Carrying out around 1,000 stock condition surveys per year, gathering vital data on building condition, age, and lifecycle of components Ensuring homes are safe, secure, and warm by identifying hazards, compliance issues, and repair needs Supporting compliance with the Decent Homes Standard and HHSRS regulations Conducting additional inspections including void, pre-termination, and new build stage inspections Updating and maintaining accurate housing asset data to support future investment planning Working closely with residents, internal teams, and external partners to share insights and improve services Contributing to the continuous improvement of our stock condition strategy About You You're a knowledgeable and proactive surveyor with a strong eye for detail and a passion for delivering excellent service. You'll also bring: A relevant qualification (HNC or equivalent) in construction, housing, or property Solid understanding of building construction, defects, and component lifecycles Knowledge of Decent Homes Standard and HHSRS Proven ability to manage your own workload and meet demanding targets Excellent communication skills, with the ability to engage positively with customers and stakeholders Strong IT skills and experience maintaining accurate property data Flexible and willing to travel Why Join Us? This is an exciting opportunity to make a tangible difference-helping ensure our residents live in safe, high-quality homes while shaping the future of our housing portfolio. You'll be part of a supportive team that values collaboration, professionalism, and continuous improvement. Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? We re looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join our Supported Living team. In this rewarding role, you ll play a vital part in creating safe, well-managed environments where customers particularly young people and individuals with disabilities can build independence and feel truly at home. You ll deliver high-quality housing management and frontline support services across our supported living schemes. You ll be at the heart of our services ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential. What You ll Be Doing Deliver day-to-day housing and building management across supported living schemes Carry out vital health & safety and compliance checks, including fire safety Support customers to maintain tenancies, build independence, and achieve positive outcomes Manage rent accounts, including income collection, direct debits, and supporting benefit claims Respond to customer queries, feedback, and complaints with a focus on excellent service Complete assessments, sign-ups, and tenancy processes for new and existing customers Work collaboratively with customers and partner agencies to develop housing plans and risk assessments Build strong partnerships with external stakeholders, including health, social care, and community organisations Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies Play a key role in maintaining occupancy levels and promoting available homes Participate in an out-of-hours on-call rota What We re Looking For We re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services. Your experience and knowledge: Experience working in housing, ideally with vulnerable adults or supported living services Understanding of housing processes, benefits, and tenancy management Strong IT, numeracy, and administrative skills Your skills and attributes: A motivated self-starter who can manage their own workload effectively Excellent communication and interpersonal skills, able to adapt to different audiences Strong problem-solving skills with a practical, solution-focused mindset Passion for customer-focused services and co-production Ability to build effective relationships with colleagues, customers, and external partners Willingness to participate in an on-call rota Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Stock Condition Surveyor (South East) Location: Home based, covering Milton Keynes, Luton, Stevenage, Cambridge Salary: £43,000 per annum Vacancy Type: 12 Month Fixed Term Contract - £43,000 per annum plus car allowance Are you a detail-oriented surveyor who s passionate about improving homes and delivering a great customer experience? We re looking for a Stock Condition Surveyor to play a key role in ensuring our homes remain safe, compliant, and fit for the future. About the Role As a Stock Condition Surveyor, you ll take ownership of surveying homes across your allocated area - helping us build a clear and accurate picture of our housing stock. Your work will directly influence investment decisions, improve living conditions for residents, and support our long-term asset strategy. This is a dynamic, field-based role where no two days are the same. You ll be out in our communities, engaging with residents, identifying issues, and ensuring every home meets the standards our customers deserve. What You ll Be Doing Carrying out around 1,000 stock condition surveys per year, gathering vital data on building condition, age, and lifecycle of components Ensuring homes are safe, secure, and warm by identifying hazards, compliance issues, and repair needs Supporting compliance with the Decent Homes Standard and HHSRS regulations Conducting additional inspections including void, pre-termination, and new build stage inspections Updating and maintaining accurate housing asset data to support future investment planning Working closely with residents, internal teams, and external partners to share insights and improve services Contributing to the continuous improvement of our stock condition strategy About You You re a knowledgeable and proactive surveyor with a strong eye for detail and a passion for delivering excellent service. You ll also bring: A relevant qualification (HNC or equivalent) in construction, housing, or property Solid understanding of building construction, defects, and component lifecycles Knowledge of Decent Homes Standard and HHSRS Proven ability to manage your own workload and meet demanding targets Excellent communication skills, with the ability to engage positively with customers and stakeholders Strong IT skills and experience maintaining accurate property data Flexible and willing to travel Why Join Us? This is an exciting opportunity to make a tangible difference helping ensure our residents live in safe, high-quality homes while shaping the future of our housing portfolio. You ll be part of a supportive team that values collaboration, professionalism, and continuous improvement. Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.