Stonewater

Housing and Communities Director Location: Remote (With occasional travel nationally) Salary : £97,511.64 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for an exceptional Housing and Communities Director to join our Customer Experience Directorate and play a pivotal role in shaping the future of housing services for over 90,000 customers across 40,000 homes nationally. This is a high-profile leadership opportunity for an experienced housing professional who is passionate about delivering outstanding customer experiences, building high-performing teams, and driving transformational change across a large and complex organisation. The Role Reporting to the Group Director of Homes and Communities, you will provide strategic leadership across housing operations, ensuring the delivery of customer-centric, tenure-blind housing management services. You will lead nationally dispersed operational teams and work collaboratively with fellow Customer Experience Directors to deliver Stonewater's strategic priorities. You will be responsible for: Leading housing management, neighbourhood and community services, including tenancy management, anti-social behaviour and customer support services. Embedding a culture of customer excellence aligned to our Customer Promise. Driving service transformation, performance improvement and operational efficiency. Ensuring legal, regulatory and governance compliance while supporting our ambition to achieve and maintain the highest regulatory standards. Using customer insight and feedback to shape and improve services. Leading and developing high-performing teams that are empowered to deliver exceptional outcomes. Managing significant operational budgets and contributing to strategic business planning. Representing Stonewater with key stakeholders, partners, regulators and sector bodies. About You We're seeking a strategic and inspirational leader with significant senior-level experience within housing operations or neighbourhood services. You will bring: Extensive leadership experience with a proven track record of developing and motivating high-performing teams. Deep expertise in housing management and neighbourhood services. Strong experience leading large-scale services within a customer-focused environment. A successful track record of business transformation and delivering measurable improvements in customer outcomes. Excellent knowledge of the social housing sector and regulatory landscape. Strong commercial, financial and risk management skills. Exceptional communication, influencing and stakeholder management capabilities. The ability to translate strategy into action and drive change across complex organisations. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Multi-Trade Operative Location: South East Salary: £38,231 per annum Vacancy Type : Full-time We re looking for a skilled Multi-Trade Operative to join our Maintenance Services team within Mount Green, based in Leatherhead, Surrey. You ll carry out a wide range of repairs and maintenance work in our customers homes, helping us deliver a reliable, high-quality service. This is a varied, hands-on role where no two days are the same - perfect for someone who takes pride in their work and enjoys solving problems. What you ll be doing Carrying out responsive repairs, void works and property MOTs to a high standard Diagnosing faults and completing works efficiently and within agreed timescales Aiming for a first-time fix wherever possible Managing materials, van stock and ordering supplies as needed Using mobile systems (PDA) to update jobs in real time Communicating clearly with customers about work and follow-up actions Working safely at all times, carrying out risk assessments and following procedures Supporting apprentices or colleagues where needed What we re looking for Experience in building maintenance or a skilled trade Relevant qualification (e.g. NVQ Level 3, City & Guilds) or equivalent experience Strong understanding of health & safety and safe working practices Ability to manage your workload and prioritise effectively Good communication skills and a customer-focused approach A team player who can also work independently Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Senior Development Manager Location: Home Based, covering the North Salary: £66,500.00 plus £4,385.00 Car Allowance, per annum We're looking for an experienced and commercially minded Senior Development Manager to play a leading role in delivering high-quality affordable homes across our development programme. Working as part of a high-performing Development Team, you'll lead the delivery of complex housing schemes, manage a portfolio of projects from acquisition through to completion, and provide leadership to Development Managers and Project Officers across your region. This is an exciting opportunity for a motivated development professional who is passionate about creating new homes and making a positive impact on communities. The Role As Senior Development Manager, you'll be responsible for the overall delivery of a regional development programme, ensuring schemes are delivered safely, efficiently, on budget and to the highest standards. You'll also support the identification, appraisal and acquisition of new development opportunities, helping to drive the organisation's growth ambitions. Key responsibilities include: Leading the delivery of a programme of affordable housing developments from pre-contract stage through to completion. Managing complex and large-scale development projects through design, procurement and construction phases. Building and maintaining strong relationships with local authorities, developers, landowners, consultants, contractors and other key stakeholders. Supporting the identification, appraisal and acquisition of new business opportunities and development sites. Leading planning application submissions and Section 106 negotiations. Providing leadership, coaching and support to Development Managers and Project Officers. Managing budgets, forecasts, cashflows and financial performance across your development portfolio. Ensuring accurate reporting, compliance and programme data management. Working collaboratively with internal teams to ensure successful handover of completed homes for sale or lettings. Deputising for the Head of Development where required and providing leadership during periods of high demand. About You We're looking for a confident and proactive leader with a strong track record in residential development, affordable housing or a related sector. You'll bring: Significant experience managing housing development projects from acquisition through to completion. Strong knowledge of affordable housing delivery, planning processes, Homes England requirements and construction practices. Excellent project management and stakeholder management skills. Experience leading and developing high-performing teams. Strong commercial awareness and financial management capability. Exceptional communication and presentation skills, with the ability to engage effectively at all levels. The ability to solve complex problems, drive change and continuously improve processes and outcomes. A collaborative approach combined with the confidence to make decisions and take ownership of results. Why Join Us? This is a fantastic opportunity to influence the delivery of much-needed affordable homes while developing your career within a forward-thinking and purpose-driven organisation. You'll work alongside experienced professionals who are committed to creating sustainable communities and delivering positive social impact. If you're passionate about development, thrive in a leadership role and want to play a key part in delivering homes that change lives, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Service Manager Location: Milton Road & Ellis House, Swindon, Swindon Foyer, Wiltshire House, Swindon, Radnor House Lodge, Swindon Salary: £34,000 per annum Vacancy Type : Full-time Lead with purpose. Deliver lasting impact. At Stonewater, we believe everyone deserves the opportunity to live independently, thrive within their community, and achieve their ambitions. We're looking for an experienced and passionate Service Manager to lead our five Supported Living services in Swindon (Swindon Foyer, Radnor Lodge, Wiltshire House, Ellis House and Milton Road), and help shape exceptional outcomes for people with diverse support needs. This is a rewarding leadership role where you'll inspire and develop a dedicated team, champion customer-focused services, and ensure the delivery of high-quality, person-centred support. If you're motivated by making a genuine difference and have experience within supported housing, social care, homelessness, mental health, learning disabilities, or young people's services, we'd love to hear from you! About the role As Service Manager, you'll take overall responsibility for the day-to-day management, quality, and performance of your services. You'll lead and support a team of colleagues to deliver exceptional customer experiences, while ensuring compliance, safeguarding, health and safety, and service standards are consistently achieved. You'll work closely with customers, local authorities, commissioners, and partner agencies to create positive outcomes and ensure customer voice and co-production remain at the heart of everything we do. Key responsibilities include: Leading, coaching and developing a high-performing team. Driving excellent person-centred support planning and customer outcomes. Championing customer involvement and co-production. Monitoring service performance, quality standards and KPIs. Managing occupancy, lettings, income collection and service budgets. Ensuring robust safeguarding practices and risk management. Building strong partnerships with external agencies and commissioners. Supporting customers to access employment, education and training opportunities. Embedding trauma-informed and psychologically informed approaches across the service. Promoting equality, diversity and inclusion in all aspects of service delivery. Participating in an on-call rota to support operational resilience when required. About you We're looking for someone who combines strong operational leadership with genuine compassion and a commitment to delivering excellent services. You'll ideally have: Experience in a management or team leadership role within Supported Living, Supported Housing, Social Care, Homelessness, Mental Health, Learning Disability or Young People's Services. A Level 3 qualification (or equivalent experience) within housing, support, health or social care. Strong knowledge of person-centred support, safeguarding, risk management and supported housing services. Experience leading and motivating teams in a busy, fast-paced environment. An understanding of housing and tenancy-related legislation. Excellent communication, relationship-building and stakeholder management skills. A passion for improving lives and delivering inclusive services that celebrate diversity and individuality. Why join Stonewater? At Stonewater, you're not just taking on a management position, you're joining a values-driven organisation committed to creating brighter futures for our customers. In return, you'll benefit from: A meaningful role where you can make a real difference every day. Ongoing learning, development and career progression opportunities. A collaborative and supportive leadership team. The chance to influence service development and innovation. A workplace that values wellbeing, inclusion and personal growth. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Senior New Homes Executive Location: Remote Salary: £46,505.00 per annum + Car Allowance of £3,715.00 per annum Vacancy Type: 1x Permanent Full Time Contract 1x 12 Month Fixed Term Contract (Maternity Cover) We re seeking a Senior New Homes Executive, a key role within our New Homes Team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is passionate about delivering high quality homes and services. About the role As a Senior New Homes Executive, you will take the lead for all sales and lettings activity within your allocated region ensuring homes are let or sold swiftly, sustainably, and with an unwavering focus on customer satisfaction. Your work will underpin Stonewater s commitment to providing high-quality homes, offering a seamless customer journey. You will also play a crucial part in shaping future developments through insightful market intelligence and reporting. This role interacts closely with Development, Customer Experience, and a wide range of external partners such as solicitors, local authorities, and agents making relationship building a key part of your success. What we re looking for; Strong knowledge of lettings, sales and conveyancing Experience delivering customer-focused services in a social or commercial environment Some experience managing or developing teams Clear, confident communication skills, including report writing for senior audiences Excellent organisational and project management skills Experience of working within a regulated housing or construction environment, with a strong understanding of sector compliance, standards, and statutory requirements. The ability to work independently and make sound decisions in complex situations Solid numeracy, literacy, and IT skills Experience or understanding of new home construction. Interviews to be held on 28th & 29th September This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Senior New Homes Executive Location: Remote Salary: £46,505.00 per annum + Car Allowance of £3,715.00 per annum Vacancy Type: 1x Permanent Full Time Contract 1x 12 Month Fixed Term Contract (Maternity Cover) We're seeking a Senior New Homes Executive , a key role within our New Homes Team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is passionate about delivering high quality homes and services. About the role As a Senior New Homes Executive , you will take the lead for all sales and lettings activity within your allocated region-ensuring homes are let or sold swiftly, sustainably, and with an unwavering focus on customer satisfaction. Your work will underpin Stonewater's commitment to providing high-quality homes, offering a seamless customer journey. You will also play a crucial part in shaping future developments through insightful market intelligence and reporting. This role interacts closely with Development, Customer Experience, and a wide range of external partners such as solicitors, local authorities, and agents-making relationship building a key part of your success. What we're looking for; Strong knowledge of lettings, sales and conveyancing Experience delivering customer-focused services in a social or commercial environment Some experience managing or developing teams Clear, confident communication skills, including report writing for senior audiences Excellent organisational and project management skills Experience of working within a regulated housing or construction environment, with a strong understanding of sector compliance, standards, and statutory requirements. The ability to work independently and make sound decisions in complex situations Solid numeracy, literacy, and IT skills Experience or understanding of new home construction. Interviews to be held on 28th & 29th September This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.