Scheme Manager Location: Markwick Close, Kington Salary: £15,724.8 per annum Expiry date : 04 February, 2026 Permanent, Part Time (24 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Markwick Close, a welcoming retirement living scheme situated near the centre of Kington. As our Scheme Manager, you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater , please click apply to be redirected to our website to complete your application.
07/01/2026
Full time
Scheme Manager Location: Markwick Close, Kington Salary: £15,724.8 per annum Expiry date : 04 February, 2026 Permanent, Part Time (24 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Markwick Close, a welcoming retirement living scheme situated near the centre of Kington. As our Scheme Manager, you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater , please click apply to be redirected to our website to complete your application.
Income Team Leader Location: Remote Salary : £34,000 per annum Vacancy Type: Full Time Expiry date: 03 February, 2026 Ready to lead a passionate team and make a real impact? At Stonewater, we re looking for an Income Team Leader who can inspire, drive performance, and help us support customers while maximising income. You will support, coach and mentor your team and ensure that the team are equipped, empowered and able to effectively manage arrears cases throughout the recovery process. As our Income Team Leader , you will be part of a high-performing leadership team that includes the Head of Income Maximisation, Income Performance Analyst and three other Team Leaders. You will aim to maximise rental income collection, ensuring customers are supported to sustain rent payment and that our approach considers the diverse needs of our customers. You will highlight areas for improvement, ensure all computerised systems are updated and maintained and ensure that processes are responded to within the prescribed timescales. You ll make decisions to ensure that cases are escalated through the stages of the process, at the appropriate time, including cases requiring court action or with the necessary authority applications for repossession, and represent Stonewater within the County Court in rent possession and eviction warrant stay hearings as required. You will need to work collaboratively with colleagues and stakeholders to ensure our customers needs are met. The ideal candidate: Have experience working with an Income Recovery Team. Have experience of managing rent arrears cases throughout a process, including applying to and attending court. Understand housing law, particularly in relation to income collection. Have a strong customer focus and be able to work effectively in a very busy environment, prioritising workloads and competing demands. Be a natural leader, comfortable with performance management and driving quality of work. Good literacy and numeracy skills. An excellent communicator, able to communicate clearly, sensitively and effectively. A professional housing qualification is desirable. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
06/01/2026
Full time
Income Team Leader Location: Remote Salary : £34,000 per annum Vacancy Type: Full Time Expiry date: 03 February, 2026 Ready to lead a passionate team and make a real impact? At Stonewater, we re looking for an Income Team Leader who can inspire, drive performance, and help us support customers while maximising income. You will support, coach and mentor your team and ensure that the team are equipped, empowered and able to effectively manage arrears cases throughout the recovery process. As our Income Team Leader , you will be part of a high-performing leadership team that includes the Head of Income Maximisation, Income Performance Analyst and three other Team Leaders. You will aim to maximise rental income collection, ensuring customers are supported to sustain rent payment and that our approach considers the diverse needs of our customers. You will highlight areas for improvement, ensure all computerised systems are updated and maintained and ensure that processes are responded to within the prescribed timescales. You ll make decisions to ensure that cases are escalated through the stages of the process, at the appropriate time, including cases requiring court action or with the necessary authority applications for repossession, and represent Stonewater within the County Court in rent possession and eviction warrant stay hearings as required. You will need to work collaboratively with colleagues and stakeholders to ensure our customers needs are met. The ideal candidate: Have experience working with an Income Recovery Team. Have experience of managing rent arrears cases throughout a process, including applying to and attending court. Understand housing law, particularly in relation to income collection. Have a strong customer focus and be able to work effectively in a very busy environment, prioritising workloads and competing demands. Be a natural leader, comfortable with performance management and driving quality of work. Good literacy and numeracy skills. An excellent communicator, able to communicate clearly, sensitively and effectively. A professional housing qualification is desirable. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Children, Young People & Families Development Worker Domestic Abuse Services Location: Brighton & Hove Refuge Salary: £26,208 per annum Vacancy Type : Full-time Closing date: 27 January, 2026 This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents Salary £26,208 per annum and great benefits including: 26 holiday per year with the option to trade and buy more Health plan Discounts in high street shops including technology Cycle to work scheme No weekend working Casual dress code Local and national training opportunities Stonewater, a place to be yourself Do you want to work for a company that encourages you to bring your whole self to work? Do you want to work with a team that truly puts the survivors at the heart of everything they do? If the answer is yes, then Stonewater is the place for you. Our Refuge in Brighton provides an excellent opportunity for you to become a Children, Young People & Families Development Worker, where you will be empowered an encouraged to support children young people and families to reach their full potential and work with a dynamic team of specialist domestic abuse support workers. Your unique skills and attributes will be used to support children and young people on a day-to-day basis, allowing them to gain the tools to live a life free from abuse. Typical Day as a Children, Young People & Families Development Worker; Daily team brief with your team Using My Star to create support plans with the children and young people. Offer emotional support and wellbeing interventions. Carrying out risk assessments, support planning, actions and goals setting and regular reviews. Organising activities and play groups for the younger children and an afterschool club for the older children. Assisting the families to source education for the children and young people Attending multi-agency meetings Work in partnership with the Play Therapy Worker. You will bring; Passion to support our survivors to live their best life, working collaboratively with an eye for detail. We understand that not everyone has all the experience we d like so if you have a can do positive attitude and a zest for supporting people, the rest we can teach you! We d like experience of creating person-centred support plans and supporting survivors to work to the plans. You ll have the ability to work using your initiative, remaining calm under pressure and have a resilient approach. If you re new to our sector, tell us about your transferrable skills. Discover Stonewater: Stonewater have 20+ years experience delivering refuge, safe accommodation and community based domestic abuse services. Our services include Women and Children s Refuges, LGBTQ+ Safe Space, a South Asian Women s Refuge and dispersed accommodation to support those that are unable to access traditional Refuges such as male survivors, those with pets and those facing multiple and complex disadvantage. Our dispersed model of safe accommodation ensures equal access for all. Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 survivors across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
30/12/2025
Full time
Children, Young People & Families Development Worker Domestic Abuse Services Location: Brighton & Hove Refuge Salary: £26,208 per annum Vacancy Type : Full-time Closing date: 27 January, 2026 This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents Salary £26,208 per annum and great benefits including: 26 holiday per year with the option to trade and buy more Health plan Discounts in high street shops including technology Cycle to work scheme No weekend working Casual dress code Local and national training opportunities Stonewater, a place to be yourself Do you want to work for a company that encourages you to bring your whole self to work? Do you want to work with a team that truly puts the survivors at the heart of everything they do? If the answer is yes, then Stonewater is the place for you. Our Refuge in Brighton provides an excellent opportunity for you to become a Children, Young People & Families Development Worker, where you will be empowered an encouraged to support children young people and families to reach their full potential and work with a dynamic team of specialist domestic abuse support workers. Your unique skills and attributes will be used to support children and young people on a day-to-day basis, allowing them to gain the tools to live a life free from abuse. Typical Day as a Children, Young People & Families Development Worker; Daily team brief with your team Using My Star to create support plans with the children and young people. Offer emotional support and wellbeing interventions. Carrying out risk assessments, support planning, actions and goals setting and regular reviews. Organising activities and play groups for the younger children and an afterschool club for the older children. Assisting the families to source education for the children and young people Attending multi-agency meetings Work in partnership with the Play Therapy Worker. You will bring; Passion to support our survivors to live their best life, working collaboratively with an eye for detail. We understand that not everyone has all the experience we d like so if you have a can do positive attitude and a zest for supporting people, the rest we can teach you! We d like experience of creating person-centred support plans and supporting survivors to work to the plans. You ll have the ability to work using your initiative, remaining calm under pressure and have a resilient approach. If you re new to our sector, tell us about your transferrable skills. Discover Stonewater: Stonewater have 20+ years experience delivering refuge, safe accommodation and community based domestic abuse services. Our services include Women and Children s Refuges, LGBTQ+ Safe Space, a South Asian Women s Refuge and dispersed accommodation to support those that are unable to access traditional Refuges such as male survivors, those with pets and those facing multiple and complex disadvantage. Our dispersed model of safe accommodation ensures equal access for all. Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 survivors across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer (Disrepair) Location: Remote Salary: £29,000 per annum Vacancy Type: Contract We re now looking for a Housing Officer / Customer Partner to join our Homes team within the Damp, Mould and Disrepair team on an initial 6 month FTC. This role will provide an exceptional customer service, putting customers at the heart of everything you do. You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs, improvements and inspections in our properties. With a compassionate approach, you ll be responsive to the changing customer needs and following through their repairs until completion. You will have experience in housing management, customer experience and disrepair including an existing knowledge of pre court protocol. This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. The ideal candidate will: Have proven customer service experience. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. Be experienced in partnership working to meet the needs of customers. Be able to think beyond process to find innovative solutions for customers. Be computer literate. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? To Apply If you feel you are a suitable candidate and would like to work for Stonewater,please click apply to be redirected to our website to complete your application
18/12/2025
Contract
Housing Officer (Disrepair) Location: Remote Salary: £29,000 per annum Vacancy Type: Contract We re now looking for a Housing Officer / Customer Partner to join our Homes team within the Damp, Mould and Disrepair team on an initial 6 month FTC. This role will provide an exceptional customer service, putting customers at the heart of everything you do. You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs, improvements and inspections in our properties. With a compassionate approach, you ll be responsive to the changing customer needs and following through their repairs until completion. You will have experience in housing management, customer experience and disrepair including an existing knowledge of pre court protocol. This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. The ideal candidate will: Have proven customer service experience. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. Be experienced in partnership working to meet the needs of customers. Be able to think beyond process to find innovative solutions for customers. Be computer literate. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? To Apply If you feel you are a suitable candidate and would like to work for Stonewater,please click apply to be redirected to our website to complete your application
