Stonewater

Home based, and required to occasionally travel to Bristol or Dudley Area Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn t a call centre or sales role it s about delivering a positive customer experience to our customers and maximising Stonewater s income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes. Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can-do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and third party Interfaces (once training is provided). Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Home based, covering South East As our Repairs and Capital Investment Delivery Manager, you will be the operational lead in the delivery of the organisations national customer facing responsive repairs, voids, building services, estate services, planned maintenance and service contracts. Managing and fostering long term strategic relationships with key partners, you will lead and manage a team of Senior Contract Surveyors and ensure an excellent customer service is delivered to all Stonewater customers. The ideal candidate will: Have proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Have proven experience of leading national multi-disciplined teams across a wide geographical area. Have highly developed communication skills with experience of presenting to a range of audiences. Be able to drive costs down whilst improving economic and social value. Have demonstrable experience of managing large national service budgets. Be comfortable working within a fast-paced role. Have exceptional problem-solving and decision-making skills. Have good IT skills, particularly in Microsoft Excel. Have knowledge of the housing industry, including knowledge of building components and diagnosis of building defects. Have knowledge of building law, regulation, building contracts, contract law and Health & Safety legislation and best practice. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Due to internal promotion, Stonewater are seeking a Health & Safety Business Partner - someone to work nationally alongside our Development, sustainability and Homes Operations teams to provide assurance regarding the safety of our contractors operations. As our Health & Safety Business Partner, you'll play a key role in making sure our development sites and stock investment projects are delivered safely, responsibly, and in line with the very best standards. This is a role for someone who doesn't just tick boxes but actively wants to make a difference ensuring colleagues, contractors, and residents feel safe and supported. Providing competent advice regarding the planning, monitoring and delivery of construction activity across development sites and where work is being undertaken to occupied buildings, you'll undertake site safety inspections and Client H&S audits to provide assurance that safety standards are being met. You'll complete thematic and system audits across the Development and Homes directorates to provide assurance that all colleagues are working in accordance with the Groups Health & Safety management system, and support managers and project teams to complete incident and accident investigations, taking a lead on the investigation of RIDDOR events and high potential loss events. You will be the subject matter expert for Construction (Design & Management) Regulations, ensuring that we fulfil our statutory duty as a Client. The ideal candidate will: Be a Chartered Member of the Institute of Occupational Safety & Health (CMIOSH). (Graduate membership, working towards full chartered status will be considered for those who can demonstrate experience in a similar role). Hold a NEBOSH National Certificate in Construction. Hold an ISO 45001 Internal Auditor certificate. Have demonstrable experience of working within a social housing organisation (or similar). Be able to demonstrate detailed knowledge regarding Health & Safety statutory instruments, British Standards, and sector guidance relating to construction works. Have experience of managing and/or working within an ISO 45001 certified management system. Have experience of carrying out site inspections and audits to identify non-conformance and opportunities for improvement. Be able to communicate effectively at all levels and produce coherent, written documentation. Be a people person with the ability to build and maintain professional relationships with colleagues and key internal and external stakeholders. A demonstrable understanding of construction contact forms and procurement models. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to