Stonewater
Housing Officer (Damp and Mould) Location: Remote Salary: £29,000 per annum plus £3,715 car allowance Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for a compassionate, proactive and customer-focused Housing Officer, internally known as a Customer Partner, to join our Damp, Mould and Disrepair Team and play a key role in delivering an outstanding housing service experience. This is an exciting opportunity to work directly with customers, supporting them through a range of housing-related matters, including complex cases that require empathy, resilience and excellent problem-solving skills. You'll help us deliver on our Customer Promise while contributing to innovative ways of working and continuously improving our services. The Role As a Customer Partner, you'll manage a varied caseload and build strong relationships with customers, colleagues and external partners to ensure issues are resolved quickly and effectively. You'll be an advocate for our digital services while maintaining a personal and human approach to customer support. You'll: Deliver excellent frontline housing management services to our customers. Manage complex customer enquiries and provide clear solutions and next steps. Support customers experiencing challenging circumstances, including safeguarding concerns, domestic abuse, financial hardship and other complex needs. Build trust and confidence through compassionate and effective communication. Work collaboratively with internal teams and external agencies to achieve positive outcomes. Promote and support the use of digital services and innovative solutions. Use customer feedback, data and insights to identify opportunities for service improvement. Take ownership of customer journeys, ensuring customers feel listened to, respected and valued throughout every interaction. What We're Looking For You'll be passionate about delivering exceptional customer experiences and confident handling sensitive and complex situations. We're particularly interested in candidates who have: Experience in a customer-facing role. Experience managing safeguarding concerns and supporting vulnerable customers. Excellent communication, influencing and negotiation skills. The ability to build effective relationships with a range of stakeholders and partners. Experience working with digital systems and embracing new ways of working. A commitment to continuous improvement, innovation and delivering value for money. Strong problem-solving skills and the ability to think beyond established processes to find the right solution for customers. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer (Damp and Mould) Location: Remote Salary: £29,000 per annum plus £3,715 car allowance Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for a compassionate, proactive and customer-focused Housing Officer, internally known as a Customer Partner, to join our Damp, Mould and Disrepair Team and play a key role in delivering an outstanding housing service experience. This is an exciting opportunity to work directly with customers, supporting them through a range of housing-related matters, including complex cases that require empathy, resilience and excellent problem-solving skills. You'll help us deliver on our Customer Promise while contributing to innovative ways of working and continuously improving our services. The Role As a Customer Partner, you'll manage a varied caseload and build strong relationships with customers, colleagues and external partners to ensure issues are resolved quickly and effectively. You'll be an advocate for our digital services while maintaining a personal and human approach to customer support. You'll: Deliver excellent frontline housing management services to our customers. Manage complex customer enquiries and provide clear solutions and next steps. Support customers experiencing challenging circumstances, including safeguarding concerns, domestic abuse, financial hardship and other complex needs. Build trust and confidence through compassionate and effective communication. Work collaboratively with internal teams and external agencies to achieve positive outcomes. Promote and support the use of digital services and innovative solutions. Use customer feedback, data and insights to identify opportunities for service improvement. Take ownership of customer journeys, ensuring customers feel listened to, respected and valued throughout every interaction. What We're Looking For You'll be passionate about delivering exceptional customer experiences and confident handling sensitive and complex situations. We're particularly interested in candidates who have: Experience in a customer-facing role. Experience managing safeguarding concerns and supporting vulnerable customers. Excellent communication, influencing and negotiation skills. The ability to build effective relationships with a range of stakeholders and partners. Experience working with digital systems and embracing new ways of working. A commitment to continuous improvement, innovation and delivering value for money. Strong problem-solving skills and the ability to think beyond established processes to find the right solution for customers. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Stonewater
Multi-Trade Operative Location: South East Salary: £38,231 per annum Vacancy Type : Full-time We re looking for a skilled Multi-Trade Operative to join our Maintenance Services team within Mount Green, based in Leatherhead, Surrey. You ll carry out a wide range of repairs and maintenance work in our customers homes, helping us deliver a reliable, high-quality service. This is a varied, hands-on role where no two days are the same - perfect for someone who takes pride in their work and enjoys solving problems. What you ll be doing Carrying out responsive repairs, void works and property MOTs to a high standard Diagnosing faults and completing works efficiently and within agreed timescales Aiming for a first-time fix wherever possible Managing materials, van stock and ordering supplies as needed Using mobile systems (PDA) to update jobs in real time Communicating clearly with customers about work and follow-up actions Working safely at all times, carrying out risk assessments and following procedures Supporting apprentices or colleagues where needed What we re looking for Experience in building maintenance or a skilled trade Relevant qualification (e.g. NVQ Level 3, City & Guilds) or equivalent experience Strong understanding of health & safety and safe working practices Ability to manage your workload and prioritise effectively Good communication skills and a customer-focused approach A team player who can also work independently Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Multi-Trade Operative Location: South East Salary: £38,231 per annum Vacancy Type : Full-time We re looking for a skilled Multi-Trade Operative to join our Maintenance Services team within Mount Green, based in Leatherhead, Surrey. You ll carry out a wide range of repairs and maintenance work in our customers homes, helping us deliver a reliable, high-quality service. This is a varied, hands-on role where no two days are the same - perfect for someone who takes pride in their work and enjoys solving problems. What you ll be doing Carrying out responsive repairs, void works and property MOTs to a high standard Diagnosing faults and completing works efficiently and within agreed timescales Aiming for a first-time fix wherever possible Managing materials, van stock and ordering supplies as needed Using mobile systems (PDA) to update jobs in real time Communicating clearly with customers about work and follow-up actions Working safely at all times, carrying out risk assessments and following procedures Supporting apprentices or colleagues where needed What we re looking for Experience in building maintenance or a skilled trade Relevant qualification (e.g. NVQ Level 3, City & Guilds) or equivalent experience Strong understanding of health & safety and safe working practices Ability to manage your workload and prioritise effectively Good communication skills and a customer-focused approach A team player who can also work independently Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
