Estate Services Manager Location: South East / Hybrid Salary: £55,000 plus £4,385 car allowance Vacancy: Full Time (37.5 hours per week) Make a visible difference to the places our customers call home. Great estate services are about much more than keeping communal spaces clean and grounds maintained. They help create places where people are proud to live. That's where you come in. As part of our customer strategy, we're creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve. We're looking an experienced and customer-focused Estate Services Manager to cover the South to lead the delivery of high-quality estate services across our homes and communities. This is a fantastic opportunity for someone who combines strong leadership with commercial awareness and a genuine commitment to customer service. You'll take the strategic lead for estate services within your geographical area, ensuring our neighbourhoods are well maintained, our contracts deliver what they promise, and our customers receive the high-quality service they deserve. What you'll be doing Leading a team of Estate Officers and Estate Coordinators, you'll create a positive, high-performing culture focused on delivering great outcomes for our customers. You'll also: Take the lead on the delivery and performance of estate service contracts, ensuring suppliers and contractors consistently meet agreed standards and KPIs. Oversee essential services including grounds maintenance, communal and estate cleaning and pest management. Build strong, long-term relationships with contractors, suppliers and partners, challenging performance and driving improvements where needed. Manage our programme of estate inspections and surveys, making sure issues are identified, followed through and effectively resolved. Use data, management information, GIS and digital systems to identify opportunities and support informed decision-making. Take ownership of estate services budgets, monitoring spend and ensuring services provide value for money. Lead on estate services procurement requirements and support effective invoice and service charge reconciliation. Ensure services are delivered safely and in line with relevant Health and Safety requirements. Work closely with customers, residents, colleagues and partners to resolve issues and continuously improve our services. Handle complaints positively and professionally, using insight and feedback to help improve the customer experience. Lead and support service improvement projects that make a meaningful difference to our customers and communities. What we're looking for You'll be an engaging and confident leader who knows how to get the best from both your own team and external partners. Ideally, you'll bring previous experience of leading an estate services function, preferably within social housing, alongside strong contract and supplier management experience. You'll also have: Proven experience of leading and developing a customer-focused team. Strong contract management skills, with experience of managing performance against clear measures and KPIs. Experience of procuring and managing services. Excellent problem-solving skills and the confidence to tackle challenging situations constructively. The ability to interpret data and management information, identify solutions and present recommendations to senior stakeholders. A good understanding of relevant legislation and Health and Safety requirements relating to estate-based services. Experience of working with customers and resident groups. Strong budget management and IT skills. Excellent communication and relationship-building skills. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
07/11/2026
Full time
Estate Services Manager Location: South East / Hybrid Salary: £55,000 plus £4,385 car allowance Vacancy: Full Time (37.5 hours per week) Make a visible difference to the places our customers call home. Great estate services are about much more than keeping communal spaces clean and grounds maintained. They help create places where people are proud to live. That's where you come in. As part of our customer strategy, we're creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve. We're looking an experienced and customer-focused Estate Services Manager to cover the South to lead the delivery of high-quality estate services across our homes and communities. This is a fantastic opportunity for someone who combines strong leadership with commercial awareness and a genuine commitment to customer service. You'll take the strategic lead for estate services within your geographical area, ensuring our neighbourhoods are well maintained, our contracts deliver what they promise, and our customers receive the high-quality service they deserve. What you'll be doing Leading a team of Estate Officers and Estate Coordinators, you'll create a positive, high-performing culture focused on delivering great outcomes for our customers. You'll also: Take the lead on the delivery and performance of estate service contracts, ensuring suppliers and contractors consistently meet agreed standards and KPIs. Oversee essential services including grounds maintenance, communal and estate cleaning and pest management. Build strong, long-term relationships with contractors, suppliers and partners, challenging performance and driving improvements where needed. Manage our programme of estate inspections and surveys, making sure issues are identified, followed through and effectively resolved. Use data, management information, GIS and digital systems to identify opportunities and support informed decision-making. Take ownership of estate services budgets, monitoring spend and ensuring services provide value for money. Lead on estate services procurement requirements and support effective invoice and service charge reconciliation. Ensure services are delivered safely and in line with relevant Health and Safety requirements. Work closely with customers, residents, colleagues and partners to resolve issues and continuously improve our services. Handle complaints positively and professionally, using insight and feedback to help improve the customer experience. Lead and support service improvement projects that make a meaningful difference to our customers and communities. What we're looking for You'll be an engaging and confident leader who knows how to get the best from both your own team and external partners. Ideally, you'll bring previous experience of leading an estate services function, preferably within social housing, alongside strong contract and supplier management experience. You'll also have: Proven experience of leading and developing a customer-focused team. Strong contract management skills, with experience of managing performance against clear measures and KPIs. Experience of procuring and managing services. Excellent problem-solving skills and the confidence to tackle challenging situations constructively. The ability to interpret data and management information, identify solutions and present recommendations to senior stakeholders. A good understanding of relevant legislation and Health and Safety requirements relating to estate-based services. Experience of working with customers and resident groups. Strong budget management and IT skills. Excellent communication and relationship-building skills. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Estate Services Officer x2 (Central) Salary: £36,300 plus £3,715 car allowance Are you passionate about creating great places to live? Do you have an eye for detail, a customer-first approach and the confidence to work with contractors and partners to get things done? We re looking for two Estate Services Officers to help us deliver high-quality estate services across Stonewater s homes and communities. As part of our customer strategy, we re creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve. You ll have the opportunity to be visible in our communities, listen to our customers and work alongside contractors and colleagues to make practical improvements to their surroundings. From spotting an issue during an estate inspection to improving contractor performance or resolving a customer concern, you ll be able to see the impact of your work first-hand. What you ll be doing As one of the visible faces of Stonewater in our communities, you ll play an important part in ensuring our estates remain clean, well maintained and safe. You ll be responsible for: Carrying out regular estate and site inspections across your portfolio, identifying issues and making sure appropriate action is taken. Overseeing the delivery of estate services including grounds maintenance, communal and estate cleaning and pest management. Managing the day-to-day performance of external contractors, monitoring delivery against agreed contracts and KPIs and driving improvements where standards aren t being met. Building positive relationships with contractors, customers, residents and colleagues to resolve issues and improve our estates. Responding to customer enquiries and complaints promptly, professionally and with empathy, finding practical solutions wherever possible. Maintaining accurate estate management information and using data to identify opportunities to improve services. Supporting procurement activity and service improvement projects that enhance our customers experience. Ensuring estate services are delivered safely and in line with relevant Health and Safety legislation. Working collaboratively with colleagues across our Homes Directorate and representing Stonewater at internal and external forums. What we re looking for We re looking for someone who enjoys taking ownership, building relationships and seeing the tangible impact of their work. You ll ideally have experience working within estate services, housing or a similar customer-focused environment, and you ll be comfortable balancing time out on our estates with contract management and administrative responsibilities. Experience within the social housing sector would be particularly beneficial. You ll also bring: Strong customer service skills and a genuine desire to deliver a great experience for our residents. Experience of working with contractors and managing services against agreed standards. Excellent communication and interpersonal skills, with the confidence to build effective relationships with a wide range of people. Good problem-solving skills and the ability to approach challenging situations and complaints with professionalism and empathy. The ability to use data and management information to identify issues and support service improvements. An understanding of relevant Health and Safety requirements within estate-based services. Good IT and budget management skills. Experience of engaging with customers and resident groups. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
06/11/2026
Full time
Estate Services Officer x2 (Central) Salary: £36,300 plus £3,715 car allowance Are you passionate about creating great places to live? Do you have an eye for detail, a customer-first approach and the confidence to work with contractors and partners to get things done? We re looking for two Estate Services Officers to help us deliver high-quality estate services across Stonewater s homes and communities. As part of our customer strategy, we re creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve. You ll have the opportunity to be visible in our communities, listen to our customers and work alongside contractors and colleagues to make practical improvements to their surroundings. From spotting an issue during an estate inspection to improving contractor performance or resolving a customer concern, you ll be able to see the impact of your work first-hand. What you ll be doing As one of the visible faces of Stonewater in our communities, you ll play an important part in ensuring our estates remain clean, well maintained and safe. You ll be responsible for: Carrying out regular estate and site inspections across your portfolio, identifying issues and making sure appropriate action is taken. Overseeing the delivery of estate services including grounds maintenance, communal and estate cleaning and pest management. Managing the day-to-day performance of external contractors, monitoring delivery against agreed contracts and KPIs and driving improvements where standards aren t being met. Building positive relationships with contractors, customers, residents and colleagues to resolve issues and improve our estates. Responding to customer enquiries and complaints promptly, professionally and with empathy, finding practical solutions wherever possible. Maintaining accurate estate management information and using data to identify opportunities to improve services. Supporting procurement activity and service improvement projects that enhance our customers experience. Ensuring estate services are delivered safely and in line with relevant Health and Safety legislation. Working collaboratively with colleagues across our Homes Directorate and representing Stonewater at internal and external forums. What we re looking for We re looking for someone who enjoys taking ownership, building relationships and seeing the tangible impact of their work. You ll ideally have experience working within estate services, housing or a similar customer-focused environment, and you ll be comfortable balancing time out on our estates with contract management and administrative responsibilities. Experience within the social housing sector would be particularly beneficial. You ll also bring: Strong customer service skills and a genuine desire to deliver a great experience for our residents. Experience of working with contractors and managing services against agreed standards. Excellent communication and interpersonal skills, with the confidence to build effective relationships with a wide range of people. Good problem-solving skills and the ability to approach challenging situations and complaints with professionalism and empathy. The ability to use data and management information to identify issues and support service improvements. An understanding of relevant Health and Safety requirements within estate-based services. Good IT and budget management skills. Experience of engaging with customers and resident groups. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Estate Services Manager Location: North/ Hybrid Salary: £55,000 plus £4,385 car allowance Vacancy: Full Time (37.5 hours per week) Make a visible difference to the places our customers call home. Great estate services are about much more than keeping communal spaces clean and grounds maintained. They help create places where people are proud to live. That's where you come in. As part of our customer strategy, we're creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve. We're looking an experienced and customer-focused Estate Services Manager to cover the North to lead the delivery of high-quality estate services across our homes and communities. This is a fantastic opportunity for someone who combines strong leadership with commercial awareness and a genuine commitment to customer service. You'll take the strategic lead for estate services within your geographical area, ensuring our neighbourhoods are well maintained, our contracts deliver what they promise, and our customers receive the high-quality service they deserve. What you'll be doing Leading a team of Estate Officers and Estate Coordinators, you'll create a positive, high-performing culture focused on delivering great outcomes for our customers. You'll also: Take the lead on the delivery and performance of estate service contracts, ensuring suppliers and contractors consistently meet agreed standards and KPIs. Oversee essential services including grounds maintenance, communal and estate cleaning and pest management. Build strong, long-term relationships with contractors, suppliers and partners, challenging performance and driving improvements where needed. Manage our programme of estate inspections and surveys, making sure issues are identified, followed through and effectively resolved. Use data, management information, GIS and digital systems to identify opportunities and support informed decision-making. Take ownership of estate services budgets, monitoring spend and ensuring services provide value for money. Lead on estate services procurement requirements and support effective invoice and service charge reconciliation. Ensure services are delivered safely and in line with relevant Health and Safety requirements. Work closely with customers, residents, colleagues and partners to resolve issues and continuously improve our services. Handle complaints positively and professionally, using insight and feedback to help improve the customer experience. Lead and support service improvement projects that make a meaningful difference to our customers and communities. What we're looking for You'll be an engaging and confident leader who knows how to get the best from both your own team and external partners. Ideally, you'll bring previous experience of leading an estate services function, preferably within social housing, alongside strong contract and supplier management experience. You'll also have: Proven experience of leading and developing a customer-focused team. Strong contract management skills, with experience of managing performance against clear measures and KPIs. Experience of procuring and managing services. Excellent problem-solving skills and the confidence to tackle challenging situations constructively. The ability to interpret data and management information, identify solutions and present recommendations to senior stakeholders. A good understanding of relevant legislation and Health and Safety requirements relating to estate-based services. Experience of working with customers and resident groups. Strong budget management and IT skills. Excellent communication and relationship-building skills. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
06/11/2026
Full time
Estate Services Manager Location: North/ Hybrid Salary: £55,000 plus £4,385 car allowance Vacancy: Full Time (37.5 hours per week) Make a visible difference to the places our customers call home. Great estate services are about much more than keeping communal spaces clean and grounds maintained. They help create places where people are proud to live. That's where you come in. As part of our customer strategy, we're creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve. We're looking an experienced and customer-focused Estate Services Manager to cover the North to lead the delivery of high-quality estate services across our homes and communities. This is a fantastic opportunity for someone who combines strong leadership with commercial awareness and a genuine commitment to customer service. You'll take the strategic lead for estate services within your geographical area, ensuring our neighbourhoods are well maintained, our contracts deliver what they promise, and our customers receive the high-quality service they deserve. What you'll be doing Leading a team of Estate Officers and Estate Coordinators, you'll create a positive, high-performing culture focused on delivering great outcomes for our customers. You'll also: Take the lead on the delivery and performance of estate service contracts, ensuring suppliers and contractors consistently meet agreed standards and KPIs. Oversee essential services including grounds maintenance, communal and estate cleaning and pest management. Build strong, long-term relationships with contractors, suppliers and partners, challenging performance and driving improvements where needed. Manage our programme of estate inspections and surveys, making sure issues are identified, followed through and effectively resolved. Use data, management information, GIS and digital systems to identify opportunities and support informed decision-making. Take ownership of estate services budgets, monitoring spend and ensuring services provide value for money. Lead on estate services procurement requirements and support effective invoice and service charge reconciliation. Ensure services are delivered safely and in line with relevant Health and Safety requirements. Work closely with customers, residents, colleagues and partners to resolve issues and continuously improve our services. Handle complaints positively and professionally, using insight and feedback to help improve the customer experience. Lead and support service improvement projects that make a meaningful difference to our customers and communities. What we're looking for You'll be an engaging and confident leader who knows how to get the best from both your own team and external partners. Ideally, you'll bring previous experience of leading an estate services function, preferably within social housing, alongside strong contract and supplier management experience. You'll also have: Proven experience of leading and developing a customer-focused team. Strong contract management skills, with experience of managing performance against clear measures and KPIs. Experience of procuring and managing services. Excellent problem-solving skills and the confidence to tackle challenging situations constructively. The ability to interpret data and management information, identify solutions and present recommendations to senior stakeholders. A good understanding of relevant legislation and Health and Safety requirements relating to estate-based services. Experience of working with customers and resident groups. Strong budget management and IT skills. Excellent communication and relationship-building skills. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Scheme Manager (Copley Mill House) Location: Copley Mill House, Halifax Salary: £13,988 per year Permanent, Part Time (20 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Copley Mill House, Halifax. As our Scheme Manager, you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. A full UK driving licence, to allow for travel to our other scheme in Halifax in cases of emergencies, absence etc. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
01/11/2026
Full time
Scheme Manager (Copley Mill House) Location: Copley Mill House, Halifax Salary: £13,988 per year Permanent, Part Time (20 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Copley Mill House, Halifax. As our Scheme Manager, you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. A full UK driving licence, to allow for travel to our other scheme in Halifax in cases of emergencies, absence etc. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
