Stonewater

Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Rent & Service Charge Specialist Location: Remote Salary: £34,800 Vacancy Type: Full-time Closing date: 12 May, 2026 X 1 Permanent, Full Time (37.5 hours per week) X 1 Fixed Term Contract until June 2027 (Maternity Cover), Full Time (37.5 hours per week) Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, we d love to hear from you! At Stonewater, we re on a mission to transform customer experience through innovation, compassion, and financial transparency. As a Rent & Service Charge Specialist, you ll play a vital role in ensuring our customers receive clear, accurate, and fair service charge information while supporting them every step of the way. You ll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You ll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed. Working closely with teams across the business, you ll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support Stonewater s commitment to financial viability, affordability, and putting customers at the heart of everything we do. What we re looking for Proven customer service experience with a compassionate approach. Strong analytical and financial skills, including budgeting and forecasting. Excellent communication skills able to simplify complex information. A collaborative mindset and problem-solving attitude. Proactive approach in investigating enquiries and able to escalate where necessary Knowledge of housing regulations and service charge legislation. Digitally confident across multiple platforms and systems. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Tenancy Support Caseworker (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Tenancy Support Caseworker (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Tenancy Support Caseworker (North East) Location: North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Tenancy Support Caseworker (West) Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Tenancy Support Caseworker (South West) Location: South West (e.g. Wiltshire, Bournemouth, Dorset, Somerset, Swindon) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the South West (e.g. Wiltshire, Bournemouth, Dorset, Somerset, Swindon), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Locality Manager (Retirement Living) Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead our Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager (Retirement Living), you ll be responsible for the operational delivery of retirement living services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Regional Managers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Building Surveyor Location: Home Based covering Shropshire, Worcestershire & parts of Herefordshire Salary : £44,345 per annum Vacancy Type: Full-time Closing date: 30 April 2026 Here at Stonewater, we are now looking for a Building Surveyor (known internally as Partnering Surveyor) to take responsibility for the delivery of responsive/void, grounds maintenance, planned investment and major works programmes. Ensuring all projects/work is undertaken in a safe and CDM compliant manner, you will instil and maintain long-term relationships with our key supply chain partners in delivering programmes of planned investment, major repair projects and responsive maintenance to create a seamless service with shared values. You'll contribute to performance reports and attend performance reviews with our partners to enable feedback and proactive actions on team delivery and efficiency and investigate and resolve construction/building related defects to ensure high levels of customer satisfaction is maintained. The ideal candidate will: Ideally be educated to HND level or have an equivalent professional qualification in construction, housing, management, or property. Be highly personable with a strong customer focus. Experience of dealing with complaints and customer queries Be computer literate and have some experience of housing management systems. Have proven experience of operating long-term partnering contracts. Have proven experience of delivering large scale programmes of Capital Investment component works on time and to budget, across a wide geographical area. Have proven experience of delivering a responsive/void/service charge maintenance service. Be fully understanding of CDM compliance. Have a good understanding of 'Decent Homes' requirements. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Building Surveyor Location: Home Based covering Shropshire, Worcestershire & parts of Herefordshire Salary : £44,345 per annum Vacancy Type: Full-time Closing date: 30 April 2026 Here at Stonewater, we are now looking for a Building Surveyor (known internally as Partnering Surveyor) to take responsibility for the delivery of responsive/void, grounds maintenance, planned investment and major works programmes. Ensuring all projects/work is undertaken in a safe and CDM compliant manner, you will instil and maintain long-term relationships with our key supply chain partners in delivering programmes of planned investment, major repair projects and responsive maintenance to create a seamless service with shared values. You ll contribute to performance reports and attend performance reviews with our partners to enable feedback and proactive actions on team delivery and efficiency and investigate and resolve construction/building related defects to ensure high levels of customer satisfaction is maintained. The ideal candidate will: Ideally be educated to HND level or have an equivalent professional qualification in construction, housing, management, or property. Be highly personable with a strong customer focus. Experience of dealing with complaints and customer queries Be computer literate and have some experience of housing management systems. Have proven experience of operating long-term partnering contracts. Have proven experience of delivering large scale programmes of Capital Investment component works on time and to budget, across a wide geographical area. Have proven experience of delivering a responsive/void/service charge maintenance service. Be fully understanding of CDM compliance. Have a good understanding of Decent Homes requirements. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Scheme Manager Location: Warwick House, Bedford Salary : £19,656 per annum Vacancy Type: Permanent, Part Time (30 hours per week) Closing date: 27 April, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Warwick House, a welcoming retirement living scheme just a short walk away from Bedford town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Previous applicants need not apply Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.