EXPERIS
City, Sheffield
Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to 577.76 p/d Umbrella inside IR35 Role purpose / summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient, and secure support services aligned to business and technology strategies. Define support tiers, escalation models, service boundaries, and operational governance. Shared Responsibility Model Design and maintain accountability frameworks across: Service Desk (L1) Resolver Groups (L2/L3) Application Support Infrastructure & Network Teams Security Operations Cloud Providers Third-Party Suppliers Service and Business Owners Develop RACI matrices, escalation paths, and supplier operating models. Ensure clear ownership for incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow / ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting, and operational efficiency. Establish data ownership, governance, lineage, and data quality controls. Eliminate operational silos and improve end-to-end service observability. Service Integration & Governance Design service integration frameworks across multiple suppliers and internal support teams. Establish KPIs, SLAs, OLAs, XLAs, reporting, and governance models. Support service transitions, operational readiness, and continual service improvement initiatives. Automation & AI Identify opportunities for self-service, virtual agents, workflow automation, AI-assisted support, and ticket reduction. Drive improvements in user experience and operational efficiency through automation. Essential Experience 8+ years in Service Management, Service Desk Architecture, IT Operations, or Workplace Services. Strong experience designing enterprise-scale Service Desk operating models. Experience within SIAM / multi-supplier environments. Expertise in shared responsibility models and service ownership frameworks. Strong understanding of operational data flows, service integration, and governance. Hands-on experience with ServiceNow, CMDB, monitoring tools, IAM, endpoint management, and cloud support models. Excellent stakeholder management and communication skills. Experience within Financial Services or highly regulated environments preferred. Preferred Experience working with global banking organisations. Understanding of operational resilience, regulatory controls, audit requirements, and outsourced service delivery models. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to 577.76 p/d Umbrella inside IR35 Role purpose / summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient, and secure support services aligned to business and technology strategies. Define support tiers, escalation models, service boundaries, and operational governance. Shared Responsibility Model Design and maintain accountability frameworks across: Service Desk (L1) Resolver Groups (L2/L3) Application Support Infrastructure & Network Teams Security Operations Cloud Providers Third-Party Suppliers Service and Business Owners Develop RACI matrices, escalation paths, and supplier operating models. Ensure clear ownership for incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow / ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting, and operational efficiency. Establish data ownership, governance, lineage, and data quality controls. Eliminate operational silos and improve end-to-end service observability. Service Integration & Governance Design service integration frameworks across multiple suppliers and internal support teams. Establish KPIs, SLAs, OLAs, XLAs, reporting, and governance models. Support service transitions, operational readiness, and continual service improvement initiatives. Automation & AI Identify opportunities for self-service, virtual agents, workflow automation, AI-assisted support, and ticket reduction. Drive improvements in user experience and operational efficiency through automation. Essential Experience 8+ years in Service Management, Service Desk Architecture, IT Operations, or Workplace Services. Strong experience designing enterprise-scale Service Desk operating models. Experience within SIAM / multi-supplier environments. Expertise in shared responsibility models and service ownership frameworks. Strong understanding of operational data flows, service integration, and governance. Hands-on experience with ServiceNow, CMDB, monitoring tools, IAM, endpoint management, and cloud support models. Excellent stakeholder management and communication skills. Experience within Financial Services or highly regulated environments preferred. Preferred Experience working with global banking organisations. Understanding of operational resilience, regulatory controls, audit requirements, and outsourced service delivery models. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
EXPERIS
Basingstoke, Hampshire
Job Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring for a reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design of end-to-end IT services, ensuring alignment with customer needs and contractual commitments (SLAs, KPIs). Develop detailed service models, including transition, operational, and governance frameworks. Collaborate with stakeholders to define pricing, test requirements, and support needs. Oversee service artefacts, process design, and integration, facilitating smooth service readiness and transition. Manage RAID items, impact assessments, and early life support planning. Influence overall solution design to optimise service stability and efficiency. Work closely with solution owners and operational teams to ensure service quality. What you'll bring: Extensive experience in service architecture and management, with a strong operational understanding of IT service supply chains. Proven ability to develop and document comprehensive service designs and artefacts. Skilled in process creation, documentation, and service readiness activities. Strong stakeholder influencing skills, capable of working with senior leaders. Knowledge of service management frameworks such as ITIL, ISO20000, or IT4IT. Ability to lead virtual and co-located teams within tight deadlines. If you're a strategic thinker with a passion for delivering high-quality IT services, we'd love to hear from you. Apply now to join a forward-thinking organisation committed to excellence! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring for a reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design of end-to-end IT services, ensuring alignment with customer needs and contractual commitments (SLAs, KPIs). Develop detailed service models, including transition, operational, and governance frameworks. Collaborate with stakeholders to define pricing, test requirements, and support needs. Oversee service artefacts, process design, and integration, facilitating smooth service readiness and transition. Manage RAID items, impact assessments, and early life support planning. Influence overall solution design to optimise service stability and efficiency. Work closely with solution owners and operational teams to ensure service quality. What you'll bring: Extensive experience in service architecture and management, with a strong operational understanding of IT service supply chains. Proven ability to develop and document comprehensive service designs and artefacts. Skilled in process creation, documentation, and service readiness activities. Strong stakeholder influencing skills, capable of working with senior leaders. Knowledge of service management frameworks such as ITIL, ISO20000, or IT4IT. Ability to lead virtual and co-located teams within tight deadlines. If you're a strategic thinker with a passion for delivering high-quality IT services, we'd love to hear from you. Apply now to join a forward-thinking organisation committed to excellence! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
EXPERIS
IT Architect - DDaT (Digital, Data & Technology) - Staffordshire Please Note: Successful applicants will be required to partake in the NPPV Level 3 (Non-Police Personnel Vetting) process prior to a start date confirmation! Staffordshire Hybrid / Flex-Working (1 Day Per Week Onsite) 63,522 + Excellent / Extensive Benefits Package Infrastructure Azure Cloud Microsoft Technologies Networking Security This is an exciting opportunity within a government organisation who are seeking an accomplished Architect to join a world class architecture team and play a key role in shaping their technology landscape. While the organisation currently operates a predominantly on-premises infrastructure, Microsoft Cloud adoption and transformation form a major part of its future technology strategy. The client seeks an all-round Infrastructure Architect with proven experience producing High Level Design (HLD) and Technical Design Authority (TDA) documentation, combined with strong Microsoft technology expertise including Microsoft Azure, SharePoint, OneDrive and Network Infrastructure solutions. The Role: As part of the Architecture Team, you will provide strategic and technical architecture leadership across a diverse technology estate covering: Microsoft Azure and Cloud Services SharePoint & OneDrive Microsoft Security, Entra ID and Azure AD Infrastructure & Virtualisation Networking & Communications Applications & Software Integration Databases & Data Services Mobile & Remote Technologies Network Security & Cyber Security Solutions You will work closely with senior stakeholders, project teams and technical specialists to ensure solutions are fit-for-purpose, secure, scalable and aligned with the client's long-term technology strategy. Required Experience: To be considered, candidates must demonstrate proven experience within an Architecture function and be able to evidence successful delivery of architectural outputs including HLD's (High Level Design) and technical solution designs. Key Skills Include: IT Architecture, Solution Architecture or Infrastructure Architecture HLD (High-Level Design) and Technical Design Authority (TDA) Microsoft Azure, Microsoft 365 / Office 365, SharePoint & OneDrive Microsoft Security Technologies, Entra ID / Azure Active Directory Infrastructure & Virtualisation Technologies Application and Systems Integration Network Architecture & Security, Cisco, HP and enterprise networking environments Security, Firewalls, Threat & Vulnerability Management Experience across software development, databases, remote device management and enterprise infrastructure environments would be highly advantageous. Additional Information: Please note that successful applicants will be required to obtain NPPV Level 3 (Non-Police Personnel Vetting) and Management Vetting prior to commencing employment. As part of the interview process, candidates will be expected to demonstrate their architectural experience and approach through a presentation and technical discussion. Relevant certifications such as TOGAF, ITIL, Microsoft, Cisco or VMware would be beneficial, although not essential. Call Experis IT today for more information on (phone number removed) If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
IT Architect - DDaT (Digital, Data & Technology) - Staffordshire Please Note: Successful applicants will be required to partake in the NPPV Level 3 (Non-Police Personnel Vetting) process prior to a start date confirmation! Staffordshire Hybrid / Flex-Working (1 Day Per Week Onsite) 63,522 + Excellent / Extensive Benefits Package Infrastructure Azure Cloud Microsoft Technologies Networking Security This is an exciting opportunity within a government organisation who are seeking an accomplished Architect to join a world class architecture team and play a key role in shaping their technology landscape. While the organisation currently operates a predominantly on-premises infrastructure, Microsoft Cloud adoption and transformation form a major part of its future technology strategy. The client seeks an all-round Infrastructure Architect with proven experience producing High Level Design (HLD) and Technical Design Authority (TDA) documentation, combined with strong Microsoft technology expertise including Microsoft Azure, SharePoint, OneDrive and Network Infrastructure solutions. The Role: As part of the Architecture Team, you will provide strategic and technical architecture leadership across a diverse technology estate covering: Microsoft Azure and Cloud Services SharePoint & OneDrive Microsoft Security, Entra ID and Azure AD Infrastructure & Virtualisation Networking & Communications Applications & Software Integration Databases & Data Services Mobile & Remote Technologies Network Security & Cyber Security Solutions You will work closely with senior stakeholders, project teams and technical specialists to ensure solutions are fit-for-purpose, secure, scalable and aligned with the client's long-term technology strategy. Required Experience: To be considered, candidates must demonstrate proven experience within an Architecture function and be able to evidence successful delivery of architectural outputs including HLD's (High Level Design) and technical solution designs. Key Skills Include: IT Architecture, Solution Architecture or Infrastructure Architecture HLD (High-Level Design) and Technical Design Authority (TDA) Microsoft Azure, Microsoft 365 / Office 365, SharePoint & OneDrive Microsoft Security Technologies, Entra ID / Azure Active Directory Infrastructure & Virtualisation Technologies Application and Systems Integration Network Architecture & Security, Cisco, HP and enterprise networking environments Security, Firewalls, Threat & Vulnerability Management Experience across software development, databases, remote device management and enterprise infrastructure environments would be highly advantageous. Additional Information: Please note that successful applicants will be required to obtain NPPV Level 3 (Non-Police Personnel Vetting) and Management Vetting prior to commencing employment. As part of the interview process, candidates will be expected to demonstrate their architectural experience and approach through a presentation and technical discussion. Relevant certifications such as TOGAF, ITIL, Microsoft, Cisco or VMware would be beneficial, although not essential. Call Experis IT today for more information on (phone number removed) If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
