PEARSON WHIFFIN RECRUITMENT LTD

Customer Service Administrator Location: Gravesend Salary: Starting from £27,000 PWR Contacts: Emily, Holly or Chloe Ready to take your customer service career to the next level? Do you love building relationships, solving problems and delivering outstanding customer service? Are you organised, proactive and looking to join a supportive team where your hard work is genuinely recognised? If so, we'd love to hear from you! We're excited to be recruiting for a Customer Service Administrator on behalf of our well-established client in Gravesend. This is a fantastic opportunity to join a thriving business where no two days are the same, your ideas are valued, and you'll play a vital role in delivering an exceptional customer experience. If you're someone who enjoys working in a fast-paced environment, thrives on keeping things running smoothly and takes pride in getting the details right, this could be the perfect role for you. What you'll be doing As a key member of the Customer Service team, you'll be the friendly and professional point of contact for customers, ensuring every interaction leaves a lasting positive impression. Your day-to-day responsibilities will include: Delivering first-class customer service via telephone and email. Responding to customer enquiries and providing product information. Processing customer orders accurately and ensuring all information is captured correctly. Raising and sending customer price agreements, following up to ensure they're returned and processed promptly. Working closely with Sales, Production, Purchasing and Despatch to ensure a seamless customer journey. Resolving customer queries and complaints quickly and professionally. Producing reports using Microsoft Excel and analysing data where required. Supporting the wider team with administrative tasks to keep the department running efficiently. What we're looking for We're looking for someone who genuinely enjoys helping customers and takes pride in delivering an excellent service. You'll ideally have: Previous experience in a Customer Service or Account Management position. Excellent communication skills, both written and over the telephone. A positive, proactive attitude with a natural ability to solve problems. Exceptional attention to detail and a highly organised approach. Strong IT skills, including Microsoft Office, with confidence using Excel to produce reports and analyse data. The ability to prioritise a busy workload and meet deadlines with ease. The confidence to work independently while being a supportive team player. Why you'll love this opportunity This isn't just another customer service role. It's your chance to join a successful and growing business that truly values its people. You'll become part of a friendly, collaborative team where your contribution makes a real difference every day. If you're looking for a role where you can develop your skills, take ownership of your work and build a long-term career, we'd love to hear from you. Apply today and take the next exciting step in your customer service career! This vacancy is being handled by Holly Ensoll, Chloe Waddhams or Emily Bellis, Recruitment Consultants at Pearson Whiffin Recruitment. Not quite the right role? Whether you're looking for your first opportunity or your next career move, our experienced recruitment specialists are here to help. As Kent's leading independent recruitment consultancy, we're passionate about connecting great people with great businesses. Follow us on Facebook and Instagram at . By working with Pearson Whiffin Recruitment, you'll also be supporting local charities across Kent together we've proudly raised over £50,000 and counting!

Project Coordinator Up to £35kLondon based Are you organised, proactive, and love keeping things running like clockwork? We're looking for a Project Coordinator to join an established construction company that partners with some of the most exciting and well-known brands in the hospitality, leisure and retail sector! Ideally, we're looking for a candidate with experience in the construction industry, particularly in project support or administrative roles, who has a keen interest in project management. Experience working for a construction company delivering building projects within the hospitality and leisure sector would be a strong advantage. Duties include: Filing all relevant project documentation and following up with contractors, consultants, and suppliers as required. Managing diaries and inbox support to the Project Managers Arranging site meetings and producing minutes as required Acting as a liaison between Project Directors team Updating Project Cost plans and managing contractor quotes Supporting financial oversight by preparing project-specific cost reports and maintaining budget trackers General administration To be successful you must have/be: Proven experience as a Project Administrator or in a similar administrative role within the construction industry. Strong organisational skills with meticulous attention to detail Excellent communication and interpersonal abilities. The Ability to prioritise and manage a heavy workload efficiently This is an exciting opportunity that will offer you to work within a lively, buzzy team and access continuous learning opportunities to enhance your skills and advance your career! Apply now! This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across

Head of Operations Maidstone, Kent (Hybrid Working) Up to £90k DOE An exciting opportunity has arisen for an experienced and commercially minded Head of Operations to join a rapidly growing technology business operating within a regulated environment. This is a senior leadership position reporting directly to the Managing Director, with responsibility for overseeing Client Services, Compliance and Product functions whilst ensuring strong collaboration across Sales, Finance and platform delivery teams. The successful candidate will play a pivotal role in driving operational excellence, business scalability, process automation and continuous improvement, helping to support the organisation's ambitious growth plans. As Head of Operations, you will take ownership of day-to-day operational performance across multiple business functions, ensuring effective processes, governance, controls and reporting frameworks are in place. You will work closely with senior stakeholders, external technology partners and internal teams to deliver operational excellence, regulatory compliance and a high-quality customer experience. Key Responsibilities Lead operational delivery across Client Services, Compliance and Product functions. Develop, implement and continuously improve scalable operational processes and controls. Define and monitor operational KPIs, performance metrics and reporting frameworks. Identify and resolve operational risks, bottlenecks and inefficiencies. Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations. Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes. Maintain strategic oversight of compliance activities and regulatory obligations. Manage relationships with external technology providers and service partners. Provide operational oversight of platform and product delivery, ensuring projects remain on track and aligned to business priorities. Drive automation initiatives and operational transformation projects to improve scalability and efficiency. Foster a culture of continuous improvement and operational excellence. Essential Requirements Significant operational leadership experience within a Technology, SaaS or FinTech environment. Experience working within a start-up, scale-up or high-growth business. Proven experience scaling operational functions and supporting business growth. Demonstrable success in driving operational improvements, automation initiatives and process efficiencies. Experience managing multiple business functions, including Client Services, Operations, Compliance and Product. Strong experience managing third-party technology providers and commercial partnerships. Experience operating within a regulated environment. Excellent stakeholder management and communication skills. Strong commercial awareness with experience partnering with Sales and Finance functions. Apply now to find out more. This role is being handled by Holly Ensoll & Chloe Wadhams, Business Support Consultant for Pearson Whiffin Recruitment.

Production / Truss Operative Temp to Perm £12.71 per hour 39 hours per week Monday Friday Early finish every Friday PWR contacts: Sammy or Emily Are you looking for a hands-on role in a busy manufacturing environment where you can learn new skills and be part of a hardworking team? An established and reputable manufacturing company is looking for Production / Truss Operatives to join their team. This is a 12-week temp-to-perm position , with the opportunity to secure a permanent role following successful completion of the probationary period. What you ll be doing Working in a busy production environment building timber frames and roof trusses Using woodworking machinery and industrial hand tools Reading technical drawings and assembling products to specification Ensuring products are produced accurately with strong attention to detail Supporting the wider team to meet production targets and deadlines Maintaining a safe and tidy working environment What we re looking for A positive attitude and strong work ethic Enjoys practical, hands-on work Ability to follow instructions and work from technical drawings (training can be provided) Good attention to detail and quality standards Previous manufacturing, production or construction experience is beneficial but not essential full training will be provided Why apply? 12-week temp-to-perm position with opportunity for permanent employment Stable, full-time hours with early finish every Friday Learn new skills and develop within manufacturing Supportive and friendly team environment Immediate starts available This role is being handled by Sammy or Emily at Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether entry level or executive, our experienced recruitment team can help you take the next step in your career. As one of Kent s leading independent recruitment consultancies, we pride ourselves on delivering an exceptional service to both candidates and clients. Find us on Facebook and By working with us, you ll also be helping support charities across Kent we ve raised over £50,000 so far! METTEMP

SHEQ Advisor Aylesford, Kent £40,000-£45,000 DOE + bens Are you an experienced SHEQ professional who enjoys being out on site, driving standards and making a real impact rather than sitting behind a desk all day? We're recruiting on behalf of a well-established engineering services business looking for a confident SHEQ Advisor to take ownership of health, safety, environmental and quality compliance across multiple operational sites. This isn't a role where you'll be starting from scratch. Strong systems, accreditations and procedures are already established - your focus will be on maintaining high standards, carrying out audits, supporting operational teams and continually improving compliance across the business. You'll work closely with engineers, managers and operational teams, so we're looking for someone who can build relationships, challenge where necessary and confidently influence people at all levels. The Role Reporting into senior management, you'll take responsibility for maintaining the company's SHEQ systems and ensuring continued compliance across both office and operational environments. Responsibilities will include: Conducting regular site audits and inspections Managing and maintaining ISO accreditations and compliance standards Supporting investigations, corrective actions and continuous improvement initiatives Reviewing risk assessments and safe systems of work Providing practical SHEQ advice to operational teams and managers Monitoring legislation and ensuring business compliance Supporting internal and external audits Maintaining SHEQ documentation, records and reporting Promoting a positive safety culture across the organisation Occasional travel to regional depots and customer sites About You We're interested in personality just as much as experience. You'll be someone who enjoys being visible within a business, can confidently engage with engineering teams and isn't afraid to challenge when required. You'll ideally have: NEBOSH General Certificate (essential) Experience within a SHEQ, HSE or Compliance role Strong auditing experience, ideally involving ISO 9001, 14001 and/or 45001 Experience managing or supporting accreditations and compliance systems Experience producing or reviewing RAMS Excellent communication and influencing skills A full UK driving licence Experience within engineering, manufacturing, utilities, facilities management or another fast-paced operational environment IOSH membership would be advantageous but isn't essential. What's on Offer? Salary up to £45,000 depending on experience Car allowance Structured training and professional development Genuine investment in qualifications and career progression Company pension Additional annual leave Employee discounts Company events Long-term career with an established and growing organisation If you're looking for a varied SHEQ role where you can genuinely influence standards, work with operational teams and continue developing your career, we'd love to hear from you. Apply today with your CV for immediate consideration. No sponsorship is available for this position.

Project Coordinator Up to £35k London based Are you organised, proactive, and love keeping things running like clockwork? We re looking for a Project Coordinator to join an established construction company that partners with some of the most exciting and well-known brands in the hospitality, leisure and retail sector! Ideally, we re looking for a candidate with experience in the construction industry, particularly in project support or administrative roles, who has a keen interest in project management. Experience working for a construction company delivering building projects within the hospitality and leisure sector would be a strong advantage. Duties include: Filing all relevant project documentation and following up with contractors, consultants, and suppliers as required. Managing diaries and inbox support to the Project Managers Arranging site meetings and producing minutes as required Acting as a liaison between Project Directors team Updating Project Cost plans and managing contractor quotes Supporting financial oversight by preparing project-specific cost reports and maintaining budget trackers General administration To be successful you must have/be: Proven experience as a Project Administrator or in a similar administrative role within the construction industry. Strong organisational skills with meticulous attention to detail Excellent communication and interpersonal abilities. The Ability to prioritise and manage a heavy workload efficiently This is an exciting opportunity that will offer you to work within a lively, buzzy team and access continuous learning opportunities to enhance your skills and advance your career! Apply now! This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across