PEARSON WHIFFIN RECRUITMENT LTD

Service Coordinator Redditch Up to £40k DOE We are recruiting for a Service Coordinator to join a fast-growing business operating within the engineering and technical services sector. This is an excellent opportunity to join a dynamic organisation where you'll play a key role in supporting field engineers, coordinating service delivery, and ensuring a first-class customer experience. As Service Coordinator, you will be responsible for the day-to-day planning and coordination of engineering services, including installations, breakdowns, planned maintenance, and off-hires. Working closely with engineers, customers, subcontractors, and internal teams, you will ensure operations run smoothly and efficiently. Responsibilities Coordinate engineer schedules and allocate resources effectively Manage reactive breakdowns, service requests, and planned maintenance activities Liaise with customers, engineers, subcontractors, and suppliers Support operational planning to maximise engineer utilisation Maintain accurate service records and operational documentation Manage compliance administration, training records, and certification tracking Support supplier and subcontractor onboarding processes Assist with continuous improvement initiatives and process development Deliver excellent customer service and communication throughout the service lifecycle To be considered you will have/be: Previous experience in a coordination, scheduling, administration, or customer service role Experience within engineering, HVAC, plant hire, logistics, facilities management, or construction is desirable Excellent organisational and time management skills Strong communication skills with a customer-focused approach Ability to prioritise multiple tasks in a fast-paced environment Apply now to find out more. This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.

Document Controller £30,000 - £35,000 Medway We are currently recruiting for an experienced Document Controller to join an established building, refurbishment and fit-out contractor based in Medway, This is a fantastic opportunity for a Document Controller with a strong construction background who is looking to join a well-established contractor and play a key role in supporting multiple live projects. As Document Controller, you will be responsible for the effective management, distribution and tracking of project documentation across several projects at any one time. You will work closely with project teams, clients, professional teams, subcontractors and suppliers to ensure information is accurate, up to date and easily accessible throughout the project lifecycle. Duties Include: Manage and maintain project documentation Upload, distribute, track and maintain project information accurately and efficiently Manage RFIs, technical submittals, sample submittals, drawings and other project documentation Coordinate with project teams regarding document distribution and project-specific requirements Liaise with professional teams to identify and resolve missing or inaccurate information Manage and track design information from subcontractors and suppliers, including drawings, technical submissions and RFIs Ensure documents can be efficiently retrieved throughout the project lifecycle Assist with the collation and management of Operation & Maintenance Manuals Attend internal and external meetings when required to discuss outstanding and overdue information Maintain and update progress reports for live projects Assist with the upload and management of tenders and enquiries when required Manage the publishing of incoming and outgoing project correspondence Provide general administrative and document control support to project teams as required The successful candidate will have: Previous Document Control experience within the construction industry essential A good understanding of the roles of professional teams, main contractors, subcontractors and the wider supply chain Excellent organisational skills and a strong attention to detail Excellent written and verbal communication skills Confidence communicating with clients, professional teams, project teams and the supply chain The ability to manage multiple priorities and work to tight deadlines A proactive approach, with the ability to use your own initiative The ability to work effectively both independently and as part of a wider team This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and

Facilities Helpdesk Administrator £24,000 - £26,000 Medway An exciting opportunity has arisen for an organised and proactive Facilities Helpdesk Administrator to join a busy Facilities Management team in Kent. Working as part of a collaborative helpdesk function, you will provide essential administrative and operational support across Hard Facilities Management contracts. You will play a key role in coordinating engineers and subcontractors, managing reactive and planned maintenance tasks, updating CAFM systems, processing quotations and purchase orders, and ensuring works are completed within agreed service levels. This is a fast-paced and varied position, ideal for someone who enjoys coordinating people, managing competing priorities and keeping things moving. Strong organisation, communication and attention to detail will be essential as you work closely with engineers, contractors, colleagues and clients. Duties Include: Manage incoming maintenance requests and coordinate engineers and subcontractors to attend reactive works within agreed SLAs. Plan and coordinate engineering schedules, acting as a key point of contact for engineers and following up on outstanding information. Monitor jobs requiring additional resources, ensuring they are progressed promptly and rescheduled within required timescales. Coordinate materials and equipment required for jobs, ensuring all relevant information is accurately recorded. Track completed works and ensure work instructions, worksheets and dockets are returned, recorded and filed correctly. Review weekly performance reports and proactively follow up on outstanding tasks. Maintain accurate spreadsheets and records relating to quotations, out-of-hours works and ongoing job requests. Raise and manage purchase orders prior to works taking place, including amendments and uplifts where required. Support the administration of incoming and outgoing invoices on a weekly basis. Ensure all job information is accurately recorded within the CAFM/Helpdesk system and relevant shared folders. Keep engineers, contractors, colleagues and clients updated on the progress of works. Support Planned Preventative Maintenance (PPM) activity by monitoring schedules, collating check sheets and ensuring planned works are completed on allocated dates. Work proactively as part of the wider Facilities team, sharing information and supporting colleagues when required. The successful candidate will have: Excellent organisational and time-management skills, with the ability to prioritise competing demands. Strong communication and customer service skills. Confidence coordinating multiple engineers, contractors and maintenance requests. A good understanding of the importance of processes, deadlines and SLAs. Excellent attention to detail and accurate record-keeping skills. Good working knowledge of Microsoft Office, spreadsheets, task lists and reminder systems. Previous experience using a CAFM, Facilities Management or Helpdesk system would be advantageous. Previous experience within Facilities Management, maintenance coordination, scheduling or administration would be beneficial. This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and

Project Manager £35,000 Medway An exciting opportunity has arisen for an experienced and organised Project Manager to join a growing Projects Team within an established facilities management and building services business. You will be responsible for managing multiple facilities, construction and building projects from initial instruction through to completion and handover. This will include planning and programming works, managing budgets and resources, coordinating engineers and subcontractors, and ensuring projects are delivered safely, on time and to the required standard. This is a hands-on Project Manager role, combining office-based project management with regular visits to client sites. You will play a key role in maintaining strong client relationships, resolving issues and ensuring projects remain commercially and operationally on track. Duties Include: Manage multiple projects simultaneously from initial instruction through to completion and handover. Develop clear project delivery plans, budgets and timescales. Produce and maintain detailed programmes of works. Monitor project budgets, labour, materials and subcontractor costs. Coordinate in-house engineers, suppliers and subcontractors. Arrange labour, materials, equipment and site access requirements. Attend client sites for pre-start meetings, progress inspections and handovers. Monitor progress and take proactive action to prevent delays. Keep clients informed of project progress, timescales and any changes. Manage project variations and ensure additional works are properly recorded and approved. Review subcontractor quotations and ensure value for money and compliance with project requirements. Monitor quality and ensure defects and snagging issues are resolved promptly. Ensure all works are delivered safely and in accordance with health and safety requirements. Maintain accurate project records, including costs, progress updates, photographs and completion documentation. Work closely with Projects and Operations teams to ensure smooth project delivery and handover. Develop positive client relationships and identify opportunities for further works. The successful candidate will have: Previous Project Management experience within facilities management, construction, refurbishment or building services. Proven ability to manage multiple live projects simultaneously. Strong budget management and commercial awareness. Experience producing and managing programmes of works. Experience coordinating directly employed engineers and subcontractors. A proactive approach to problem-solving and project risk. Ability to work independently while contributing effectively to a wider team. This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and

Plant Supervisor Up to £37,000 Tunbridge Wells We are currently recruiting for an experienced Plant Supervisor to join a well-established and growing organisation within the building materials industry. This is an excellent opportunity for a motivated and reliable individual with previous experience working within a plant-based environment, ideally within the ready-mix concrete industry. You will be responsible for overseeing the day-to-day running of a busy plant, ensuring production operates safely and efficiently while maintaining high standards of quality, service and compliance. Duties Include: Leading the day-to-day operation of a busy concrete plant and ensuring production runs smoothly. Producing concrete in line with required quality standards and customer expectations. Liaising regularly with drivers and dispatch teams to coordinate efficient batching and deliveries. Monitoring plant performance and responding quickly to any operational issues. Managing stock levels, plant equipment and delivery records. Ensuring accurate records and documentation are maintained. Taking responsibility for Health, Safety and Environmental standards across the site. Building positive working relationships with drivers, colleagues and customers. Supporting the wider operation to ensure high levels of customer service are maintained. The successful candidate will have: Previous experience within a similar plant, concrete, aggregates or manufacturing environment. Experience within the ready-mix concrete industry would be highly advantageous. Excellent communication and interpersonal skills. A good understanding of customer requirements and service expectations. Strong planning and organisational skills with excellent attention to detail. Good IT skills, including Microsoft Excel and Word. A strong commitment to Health & Safety. A loading shovel qualification would be advantageous but is not essential. This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and