Head of Housing Management Location: London Salary: £72,250 per annum Type: Permanent Good housing management is about far more than managing tenancies. For residents, it is the day-to-day experience of dealing with their landlord, feeling safe in their neighbourhood, getting issues resolved and knowing that someone is accountable when things go wrong. This role sits at the heart of that experience. In partnership with Barking and Dagenham Reside, we are looking for a Head of Housing Management to take strategic and operational responsibility for its tenancy, neighbourhood and enforcement services, leading teams that have a direct impact on residents across the portfolio. You'll be expected to maintain strong operational performance while also looking at how services can be improved, how residents are involved in shaping them and how the organisation can create a stronger customer-focused culture. What You'll Actually Be Doing You'll act as the strategic and operational lead for Housing Management, overseeing the delivery of high-quality, compliant and customer-focused services across the portfolio. Your responsibilities will include: Leading tenancy management, neighbourhood management and Anti-Social Behaviour services across the managed tenures Setting the strategic direction of services in line with organisational objectives, policies, strategies and performance targets Managing and developing teams, creating a positive, customer-focused culture with a strong emphasis on performance and continuous improvement Overseeing allocations and lettings, ensuring processes are efficient, compliant and effective Strengthening approaches to tenancy fraud prevention and the onboarding of new tenants Monitoring service performance, customer satisfaction and use of resources, identifying where improvements are required Developing strategies and practical mechanisms to drive continuous improvement across the services Supporting and strengthening resident involvement and engagement across Housing Management Ensuring policies, procedures and working practices remain aligned with legislation, regulation, internal requirements and best practice Ensuring services comply with relevant health and safety requirements, including lone working, building safety and fire safety Leading the development and review of housing management policies and procedures Ensuring policies and procedures are clearly communicated, embedded and consistently applied across teams Working closely with development partners to support the successful delivery and handover of new schemes into operational management Ensuring housing management systems and records are accurate, up to date and fit for purpose Building effective relationships with external partners and stakeholders and resolving blockages that affect service delivery Providing leadership and support to administrative functions that underpin the wider Neighbourhood and Asset Management teams You'll have a direct influence on the quality of housing services residents receive. Success will mean strong tenancy and neighbourhood services, effective management of ASB and allocations, improved resident satisfaction and a culture where teams take ownership of delivering a good service. You'll also play an important role in ensuring that resident involvement becomes part of how services are designed and improved, rather than simply something that happens alongside them. At a strategic level, you'll help shape the future direction of Housing Management while making sure the day-to-day service continues to perform. About You You'll be an experienced housing professional with a strong background in tenancy and neighbourhood management and the leadership experience to operate at Head of Service level. You'll understand the practical realities of housing management, including allocations and lettings, tenancy enforcement, ASB, tenancy fraud and resident engagement. Just as importantly, you'll be able to step back and think strategically developing policies, setting direction, managing performance and turning organisational objectives into practical service improvements. You'll be comfortable working with senior leaders, external partners and stakeholders and will be able to influence across different teams and areas of the organisation. The organisation is looking for someone who can create a positive "can do" culture, challenge where performance isn't good enough and bring people with them when introducing change. The Essentials Senior housing management experience Strong background across tenancy and/or neighbourhood management Experience of managing ASB and tenancy enforcement services Knowledge of allocations and lettings Experience leading and developing teams Strong understanding of housing legislation, regulation and policy Experience developing and implementing housing policies and procedures Strong performance management and continuous improvement experience Experience improving resident satisfaction and customer experience Understanding of resident involvement and engagement Experience working with external partners and senior stakeholders Strong understanding of housing health and safety responsibilities Ability to operate strategically while remaining connected to operational delivery Interested? If you're an experienced housing leader looking for a role where you can genuinely influence how tenancy, neighbourhood and enforcement services are delivered, this could be a strong next step. You'll have the opportunity to lead an important area of the housing service, shape its future direction and make a tangible difference to residents and communities across London. If you'd like to talk through the role confidentially, get in touch.
08/10/2026
Full time
Head of Housing Management Location: London Salary: £72,250 per annum Type: Permanent Good housing management is about far more than managing tenancies. For residents, it is the day-to-day experience of dealing with their landlord, feeling safe in their neighbourhood, getting issues resolved and knowing that someone is accountable when things go wrong. This role sits at the heart of that experience. In partnership with Barking and Dagenham Reside, we are looking for a Head of Housing Management to take strategic and operational responsibility for its tenancy, neighbourhood and enforcement services, leading teams that have a direct impact on residents across the portfolio. You'll be expected to maintain strong operational performance while also looking at how services can be improved, how residents are involved in shaping them and how the organisation can create a stronger customer-focused culture. What You'll Actually Be Doing You'll act as the strategic and operational lead for Housing Management, overseeing the delivery of high-quality, compliant and customer-focused services across the portfolio. Your responsibilities will include: Leading tenancy management, neighbourhood management and Anti-Social Behaviour services across the managed tenures Setting the strategic direction of services in line with organisational objectives, policies, strategies and performance targets Managing and developing teams, creating a positive, customer-focused culture with a strong emphasis on performance and continuous improvement Overseeing allocations and lettings, ensuring processes are efficient, compliant and effective Strengthening approaches to tenancy fraud prevention and the onboarding of new tenants Monitoring service performance, customer satisfaction and use of resources, identifying where improvements are required Developing strategies and practical mechanisms to drive continuous improvement across the services Supporting and strengthening resident involvement and engagement across Housing Management Ensuring policies, procedures and working practices remain aligned with legislation, regulation, internal requirements and best practice Ensuring services comply with relevant health and safety requirements, including lone working, building safety and fire safety Leading the development and review of housing management policies and procedures Ensuring policies and procedures are clearly communicated, embedded and consistently applied across teams Working closely with development partners to support the successful delivery and handover of new schemes into operational management Ensuring housing management systems and records are accurate, up to date and fit for purpose Building effective relationships with external partners and stakeholders and resolving blockages that affect service delivery Providing leadership and support to administrative functions that underpin the wider Neighbourhood and Asset Management teams You'll have a direct influence on the quality of housing services residents receive. Success will mean strong tenancy and neighbourhood services, effective management of ASB and allocations, improved resident satisfaction and a culture where teams take ownership of delivering a good service. You'll also play an important role in ensuring that resident involvement becomes part of how services are designed and improved, rather than simply something that happens alongside them. At a strategic level, you'll help shape the future direction of Housing Management while making sure the day-to-day service continues to perform. About You You'll be an experienced housing professional with a strong background in tenancy and neighbourhood management and the leadership experience to operate at Head of Service level. You'll understand the practical realities of housing management, including allocations and lettings, tenancy enforcement, ASB, tenancy fraud and resident engagement. Just as importantly, you'll be able to step back and think strategically developing policies, setting direction, managing performance and turning organisational objectives into practical service improvements. You'll be comfortable working with senior leaders, external partners and stakeholders and will be able to influence across different teams and areas of the organisation. The organisation is looking for someone who can create a positive "can do" culture, challenge where performance isn't good enough and bring people with them when introducing change. The Essentials Senior housing management experience Strong background across tenancy and/or neighbourhood management Experience of managing ASB and tenancy enforcement services Knowledge of allocations and lettings Experience leading and developing teams Strong understanding of housing legislation, regulation and policy Experience developing and implementing housing policies and procedures Strong performance management and continuous improvement experience Experience improving resident satisfaction and customer experience Understanding of resident involvement and engagement Experience working with external partners and senior stakeholders Strong understanding of housing health and safety responsibilities Ability to operate strategically while remaining connected to operational delivery Interested? If you're an experienced housing leader looking for a role where you can genuinely influence how tenancy, neighbourhood and enforcement services are delivered, this could be a strong next step. You'll have the opportunity to lead an important area of the housing service, shape its future direction and make a tangible difference to residents and communities across London. If you'd like to talk through the role confidentially, get in touch.
Commercial Building Surveyor Location: London Contract: 6-month contract (Inside IR35) Rate: £325 per day The Opportunity This is a role for a Building Surveyor who wants to work across a genuinely varied commercial property portfolio. You'll be responsible for a range of corporate and community assets, including office buildings, libraries, leisure centres and schools. The work isn't focused on residential housing; instead, you'll be dealing with the condition, maintenance and improvement of the Council's commercial and corporate estate. One day you could be inspecting completed contractor works and signing off invoices; the next, you could be managing a refurbishment project or overseeing a larger capital scheme such as a roof or window replacement programme. It's a hands-on surveying role with a strong mix of technical inspections, project delivery, contract management and client-facing responsibility. The portfolio is 100% corporate and commercial , rather than residential housing. You'll be working across assets such as: Corporate office buildings Libraries Leisure centres Schools Other Council-owned commercial and community buildings This means the role is particularly suited to someone with a commercial, corporate or public-sector building surveying background. There is no requirement for residential housing experience , and the role does not focus on damp and mould, Awaab's Law or housing legislation. What You'll Actually Be Doing You'll provide professional building surveying support across the corporate and commercial property portfolio, including: Carrying out detailed building inspections and condition surveys Identifying defects, maintenance requirements and health and safety risks Inspecting completed contractor repairs and confirming works have been delivered to the required standard Approving completed works and supporting the associated payment and invoice process Managing small works projects Managing larger capital projects, such as window and roof replacement programmes Preparing specifications, schedules of work, drawings and tender documentation Managing contractors and consultants to ensure projects are delivered safely, on time, within budget and to the required standard Administering building contracts and monitoring expenditure Supporting procurement of building works and consultant appointments Undertaking defect diagnosis, planned maintenance and lifecycle planning Preparing feasibility studies, technical reports, cost estimates and recommendations Providing professional and technical advice to internal departments, tenants, stakeholders and senior management Responding to reactive maintenance issues and coordinating appropriate remedial action Maintaining accurate property records, survey information, compliance documentation and project files You'll also work with contractors, consultants, tenants, statutory bodies and other external stakeholders as required. Interested? If you're a Commercial Building Surveyor looking for a role where you'll be working across a varied commercial property portfolio, managing projects and dealing directly with contractors and internal stakeholders, this could be a good opportunity. If you have the right commercial/corporate surveying background, I'd be happy to have a confidential conversation and talk you through the role and portfolio in more detail.
07/10/2026
Contract
Commercial Building Surveyor Location: London Contract: 6-month contract (Inside IR35) Rate: £325 per day The Opportunity This is a role for a Building Surveyor who wants to work across a genuinely varied commercial property portfolio. You'll be responsible for a range of corporate and community assets, including office buildings, libraries, leisure centres and schools. The work isn't focused on residential housing; instead, you'll be dealing with the condition, maintenance and improvement of the Council's commercial and corporate estate. One day you could be inspecting completed contractor works and signing off invoices; the next, you could be managing a refurbishment project or overseeing a larger capital scheme such as a roof or window replacement programme. It's a hands-on surveying role with a strong mix of technical inspections, project delivery, contract management and client-facing responsibility. The portfolio is 100% corporate and commercial , rather than residential housing. You'll be working across assets such as: Corporate office buildings Libraries Leisure centres Schools Other Council-owned commercial and community buildings This means the role is particularly suited to someone with a commercial, corporate or public-sector building surveying background. There is no requirement for residential housing experience , and the role does not focus on damp and mould, Awaab's Law or housing legislation. What You'll Actually Be Doing You'll provide professional building surveying support across the corporate and commercial property portfolio, including: Carrying out detailed building inspections and condition surveys Identifying defects, maintenance requirements and health and safety risks Inspecting completed contractor repairs and confirming works have been delivered to the required standard Approving completed works and supporting the associated payment and invoice process Managing small works projects Managing larger capital projects, such as window and roof replacement programmes Preparing specifications, schedules of work, drawings and tender documentation Managing contractors and consultants to ensure projects are delivered safely, on time, within budget and to the required standard Administering building contracts and monitoring expenditure Supporting procurement of building works and consultant appointments Undertaking defect diagnosis, planned maintenance and lifecycle planning Preparing feasibility studies, technical reports, cost estimates and recommendations Providing professional and technical advice to internal departments, tenants, stakeholders and senior management Responding to reactive maintenance issues and coordinating appropriate remedial action Maintaining accurate property records, survey information, compliance documentation and project files You'll also work with contractors, consultants, tenants, statutory bodies and other external stakeholders as required. Interested? If you're a Commercial Building Surveyor looking for a role where you'll be working across a varied commercial property portfolio, managing projects and dealing directly with contractors and internal stakeholders, this could be a good opportunity. If you have the right commercial/corporate surveying background, I'd be happy to have a confidential conversation and talk you through the role and portfolio in more detail.
Role Overview We are seeking a highly skilled IT professional to join Our Client as an IT Configuration and Asset Lead for a Social Housing Provider. This strategic position has been created to strengthen and oversee the company's IT Asset Management and Configuration Management practices. As a key driver of lifecycle control and data governance, you will play a crucial part in ensuring precise asset tracking, data accuracy, and process optimisation. Your work will directly support critical IT service management functions, enhancing operational efficiency and strategic decision-making within the organisation. Key Responsibilities Lead the development and refinement of IT Asset and Configuration Management operating models Manage the complete lifecycle of hardware assets, from procurement through to secure disposal Maintain and optimise the Asset Management Database and Configuration Management Database, ensuring data integrity Establish and enforce data standards, controls, and accountability protocols Reconcile data across service management, procurement, inventory, and supplier systems to ensure consistency Support IT service processes including Incident, Problem, Change, and Risk Management with accurate configuration data Oversee IT Asset Disposition activities, ensuring supplier compliance and risk mitigation Contribute to planning efforts such as refresh cycles, demand forecasting, and cost management Document, maintain, and improve policies, procedures, and knowledge resources to support operational excellence Essential Skills & Experience Proven experience in managing IT Asset and Configuration Management within complex organiational environments Solid understanding of hardware lifecycle management and Data Governance principles Practical proficiency in operating and improving asset and configuration databases, with experience in data reconciliation across multiple systems Familiarity with ITIL frameworks and service management controls, with HaloITSM experience considered an advantage Demonstrable ability to produce management reports, assurance evidence, and continuous improvement plans Strong stakeholder and supplier management, with a focus on issue investigation and proactive resolution Desirable Skills & Experience Advanced knowledge of HaloITSM platform Exposure operating within a Social Housing setting Experience with data standards development and governance practices Exposure to IT service architecture and related project management activities Ability to navigate and influence multi-disciplinary teams and external partners This is a contract opportunity offering a chance to make a significant impact within a forward-thinking organisation. If your background matches the criteria and you are eager to contribute to a strategic and influential role, please submit your CV for consideration. We look forward to hearing from candidates who are ready to bring their expertise to an organisation committed to excellence and continuous improvement.
30/09/2026
Contract
Role Overview We are seeking a highly skilled IT professional to join Our Client as an IT Configuration and Asset Lead for a Social Housing Provider. This strategic position has been created to strengthen and oversee the company's IT Asset Management and Configuration Management practices. As a key driver of lifecycle control and data governance, you will play a crucial part in ensuring precise asset tracking, data accuracy, and process optimisation. Your work will directly support critical IT service management functions, enhancing operational efficiency and strategic decision-making within the organisation. Key Responsibilities Lead the development and refinement of IT Asset and Configuration Management operating models Manage the complete lifecycle of hardware assets, from procurement through to secure disposal Maintain and optimise the Asset Management Database and Configuration Management Database, ensuring data integrity Establish and enforce data standards, controls, and accountability protocols Reconcile data across service management, procurement, inventory, and supplier systems to ensure consistency Support IT service processes including Incident, Problem, Change, and Risk Management with accurate configuration data Oversee IT Asset Disposition activities, ensuring supplier compliance and risk mitigation Contribute to planning efforts such as refresh cycles, demand forecasting, and cost management Document, maintain, and improve policies, procedures, and knowledge resources to support operational excellence Essential Skills & Experience Proven experience in managing IT Asset and Configuration Management within complex organiational environments Solid understanding of hardware lifecycle management and Data Governance principles Practical proficiency in operating and improving asset and configuration databases, with experience in data reconciliation across multiple systems Familiarity with ITIL frameworks and service management controls, with HaloITSM experience considered an advantage Demonstrable ability to produce management reports, assurance evidence, and continuous improvement plans Strong stakeholder and supplier management, with a focus on issue investigation and proactive resolution Desirable Skills & Experience Advanced knowledge of HaloITSM platform Exposure operating within a Social Housing setting Experience with data standards development and governance practices Exposure to IT service architecture and related project management activities Ability to navigate and influence multi-disciplinary teams and external partners This is a contract opportunity offering a chance to make a significant impact within a forward-thinking organisation. If your background matches the criteria and you are eager to contribute to a strategic and influential role, please submit your CV for consideration. We look forward to hearing from candidates who are ready to bring their expertise to an organisation committed to excellence and continuous improvement.
Senior Building Surveyor Location: Suffolk Salary: £48,738 £50,908 Type: Permanent Senior Building Surveyors don't often get the chance to combine technical responsibility, team leadership and genuine influence over a council's housing service. This role gives you exactly that. You'll join a Local Authority in Suffolk in a senior position overseeing a team of Chartered Surveyors and Technical Officers, while taking a lead role across responsive repairs, planned maintenance and major capital programmes. It's a role for someone who is comfortable operating at a senior technical level but also wants to influence how services are delivered, support colleagues and have a voice with senior management and elected Members. There's also a genuine focus on professional development, with support available for those looking to progress towards or achieve RICS accreditation, where applicable. Key Duties and Responsibilities: You'll lead and manage a team of Chartered Surveyors and Technical Officers, overseeing workloads, programming, performance and development. Alongside the people management, you'll remain involved in the technical and strategic side of the service, including: Manage and lead a team of Chartered Surveyors and Technical Officers, including work allocation, programming, performance management, and appraisals. Ensure quality, safety, and compliance standards are consistently met across all work. Provide cover for the Principal Contracts Manager and represent the council at forums, executive meetings, and meetings with Councillors. Lead project teams delivering high-value and complex housing projects, coordinating internal teams and external stakeholders. Work closely with Housing Senior Management, Principal Managers, CMT, and Councillors to ensure a coordinated and effective delivery of services. Investigate and resolve complex service complaints and major contractor disputes, including those involving legal or adjudication processes. Formulate and coordinate responsive repairs, planned maintenance, and major capital HRA programmes, managing significant budgets and resources. Oversee and undertake feasibility studies, cost estimates, drawings (CAD), specifications, and contract documentation. Ensure compliance with statutory requirements, including CDM Regulations, asbestos removal, and demolition works. Act as senior lead on significant procurement projects, preparing specifications, overseeing tendering processes, and managing contracts through delivery. Prepare reports for CMT and Executive, providing clear professional and technical advice to senior leadership. Coordinate training and provide technical guidance to non-technical staff. Lead on the development, implementation, and monitoring of major housing policies and strategies, including presenting proposals to the Executive when required. About You You'll be an experienced Building Surveyor with a strong background in housing maintenance, capital works and project delivery. You'll have the technical credibility to provide advice at a senior level, but equally important is your ability to lead people and work effectively with senior stakeholders. You'll be comfortable managing teams, setting priorities, dealing with performance issues and supporting the development of surveying professionals. You should also have experience managing significant budgets and complex projects, alongside a strong understanding of statutory requirements and compliance within a housing environment. The role involves regular interaction with senior management, Councillors, contractors and external stakeholders, so you'll need to be confident communicating complex technical information clearly and professionally. Experience with CAD and relevant surveying software is also required. The Essentials Proven Building Surveying experience Strong housing maintenance and capital works background Experience leading and managing technical teams Performance management and staff development experience Strong knowledge of statutory and compliance requirements Experience delivering high-value and complex projects Budget and resource management experience Contractor and contract management experience Experience handling complex complaints and contractor disputes Strong written, verbal and presentation skills CAD and relevant technical software experience Ability to provide clear technical advice to senior management and elected Members Interested? If you're an experienced Building Surveyor looking for a genuine step up in responsibility, with the opportunity to lead a team, influence major housing programmes and have a direct impact on residents and communities, I'd be happy to have a confidential conversation. This could be a strong next step for someone looking to combine technical surveying with senior leadership and strategic responsibility.
28/09/2026
Full time
Senior Building Surveyor Location: Suffolk Salary: £48,738 £50,908 Type: Permanent Senior Building Surveyors don't often get the chance to combine technical responsibility, team leadership and genuine influence over a council's housing service. This role gives you exactly that. You'll join a Local Authority in Suffolk in a senior position overseeing a team of Chartered Surveyors and Technical Officers, while taking a lead role across responsive repairs, planned maintenance and major capital programmes. It's a role for someone who is comfortable operating at a senior technical level but also wants to influence how services are delivered, support colleagues and have a voice with senior management and elected Members. There's also a genuine focus on professional development, with support available for those looking to progress towards or achieve RICS accreditation, where applicable. Key Duties and Responsibilities: You'll lead and manage a team of Chartered Surveyors and Technical Officers, overseeing workloads, programming, performance and development. Alongside the people management, you'll remain involved in the technical and strategic side of the service, including: Manage and lead a team of Chartered Surveyors and Technical Officers, including work allocation, programming, performance management, and appraisals. Ensure quality, safety, and compliance standards are consistently met across all work. Provide cover for the Principal Contracts Manager and represent the council at forums, executive meetings, and meetings with Councillors. Lead project teams delivering high-value and complex housing projects, coordinating internal teams and external stakeholders. Work closely with Housing Senior Management, Principal Managers, CMT, and Councillors to ensure a coordinated and effective delivery of services. Investigate and resolve complex service complaints and major contractor disputes, including those involving legal or adjudication processes. Formulate and coordinate responsive repairs, planned maintenance, and major capital HRA programmes, managing significant budgets and resources. Oversee and undertake feasibility studies, cost estimates, drawings (CAD), specifications, and contract documentation. Ensure compliance with statutory requirements, including CDM Regulations, asbestos removal, and demolition works. Act as senior lead on significant procurement projects, preparing specifications, overseeing tendering processes, and managing contracts through delivery. Prepare reports for CMT and Executive, providing clear professional and technical advice to senior leadership. Coordinate training and provide technical guidance to non-technical staff. Lead on the development, implementation, and monitoring of major housing policies and strategies, including presenting proposals to the Executive when required. About You You'll be an experienced Building Surveyor with a strong background in housing maintenance, capital works and project delivery. You'll have the technical credibility to provide advice at a senior level, but equally important is your ability to lead people and work effectively with senior stakeholders. You'll be comfortable managing teams, setting priorities, dealing with performance issues and supporting the development of surveying professionals. You should also have experience managing significant budgets and complex projects, alongside a strong understanding of statutory requirements and compliance within a housing environment. The role involves regular interaction with senior management, Councillors, contractors and external stakeholders, so you'll need to be confident communicating complex technical information clearly and professionally. Experience with CAD and relevant surveying software is also required. The Essentials Proven Building Surveying experience Strong housing maintenance and capital works background Experience leading and managing technical teams Performance management and staff development experience Strong knowledge of statutory and compliance requirements Experience delivering high-value and complex projects Budget and resource management experience Contractor and contract management experience Experience handling complex complaints and contractor disputes Strong written, verbal and presentation skills CAD and relevant technical software experience Ability to provide clear technical advice to senior management and elected Members Interested? If you're an experienced Building Surveyor looking for a genuine step up in responsibility, with the opportunity to lead a team, influence major housing programmes and have a direct impact on residents and communities, I'd be happy to have a confidential conversation. This could be a strong next step for someone looking to combine technical surveying with senior leadership and strategic responsibility.
