ACS Recruitment Solutions Ltd

Housing Officer - Social Housing (FTC until April 2027) Luton Area Monday - Friday 9am - 5pm £32,697 plus £2,000 car allowance We are looking for a proactive and customer-focused Housing Officer to manage a designated portfolio of homes, ensuring residents receive a high-quality housing management service. The successful candidate will be responsible for supporting sustainable tenancies, maintaining safe and well-managed neighbourhoods, resolving tenancy-related issues, and working collaboratively with internal teams and external agencies to achieve positive outcomes for residents. This role requires excellent communication skills, sound knowledge of housing management practices, and the ability to balance customer support with effective tenancy enforcement. Key Responsibilities: Deliver a comprehensive tenancy management service across a designated housing portfolio. Build positive relationships with residents, providing advice, guidance and practical solutions to tenancy-related enquiries. Promote tenancy sustainability by identifying support needs and referring residents to appropriate specialist services. Carry out regular estate and neighbourhood inspections, identifying environmental issues and arranging appropriate action. Investigate and manage lower-level anti-social behaviour cases, ensuring appropriate intervention and escalation where necessary. Identify safeguarding concerns and follow organisational procedures to ensure vulnerable residents receive appropriate support. Monitor tenancy compliance and take appropriate action where tenancy conditions are breached. Work to minimise rent arrears by supporting early intervention, encouraging engagement and working alongside income recovery specialists. Assist in reducing empty property turnaround times by supporting effective tenancy management and void processes. Maintain accurate housing records, case notes and correspondence using internal housing management systems. Work closely with colleagues across housing, repairs, finance, income recovery and support services to deliver joined-up customer solutions. Develop productive relationships with external organisations including local authorities, police, support agencies, charities and community groups. Represent the organisation at partnership meetings and multi-agency case conferences where required. Keep up to date with relevant housing legislation, policies and best practice to ensure compliance and continuous improvement. Promote resident engagement by encouraging feedback and supporting community involvement initiatives. The Ideal Candidate: Previous experience within housing management, tenancy management or a similar customer-focused environment. Knowledge of housing legislation, tenancy agreements and neighbourhood management principles. Experience managing a varied caseload and prioritising competing demands. Understanding of safeguarding responsibilities and supporting vulnerable individuals. Experience investigating tenancy breaches or anti-social behaviour is desirable. Strong communication, negotiation and conflict resolution skills. Ability to build effective relationships with residents, colleagues and partner organisations. Good organisational skills with accurate record-keeping and IT proficiency. Ability to work independently while contributing positively to a wider team.

Employer Engagement Officer - Construction Salary: £28,192 - £30,879 per annum Hours: Full Time 37 hours per week Contract: Permanent Build Partnerships. Drive Growth. Shape Future Careers. Are you a confident relationship builder with a passion for business development? Do you enjoy working with employers, identifying opportunities, and helping businesses access high-quality training and workforce development solutions?An exciting opportunity has become available for an Employer Engagement Officer to join the Employer Engagement team at Moulton College. This is a varied and rewarding role where you'll work closely with employers across the construction sector, developing long-term partnerships that support business growth while creating outstanding opportunities for learners. About the Role As the main point of contact for construction employers, you will develop new business opportunities, strengthen existing relationships and promote a wide range of education and training solutions. Working towards income and performance targets, you'll identify employer needs and match them with apprenticeship programmes, commercial training, funded learning opportunities and other skills development services.This position is ideal for someone with a proven sales or business development background who enjoys networking, building relationships and delivering excellent customer service. Key Responsibilities Develop and maintain strong relationships with employers within the construction industry. Identify and secure new business opportunities through networking, business development activity and proactive outreach. Manage an existing portfolio of employer accounts while identifying opportunities to expand services. Meet and exceed income and business development targets. Provide employers with advice on apprenticeships, funded training programmes, commercial courses and workforce development solutions. Prepare proposals, quotations, tenders and presentations to support new business opportunities. Attend employer meetings, networking events and industry forums to represent the College. Maintain accurate records using the College CRM system and produce sales forecasts and reports. Work collaboratively with internal teams to ensure employers receive an outstanding customer experience. Support marketing initiatives that promote employer services and training opportunities. Respond promptly and professionally to employer enquiries, providing a high standard of customer service. Promote safeguarding, equality, diversity, inclusion and health and safety in all aspects of the role. Undertake any other duties appropriate to the position. About You We're looking for someone who is enthusiastic, commercially minded and motivated by building successful partnerships.You'll ideally have: Experience within business development, sales or employer engagement. A successful track record of achieving or exceeding sales or income targets. Experience managing employer or business accounts. Confidence in generating new business through networking and proactive engagement. Excellent communication, negotiation and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. Experience using CRM systems and maintaining accurate sales pipelines. Knowledge of the construction sector (desirable). An understanding of apprenticeships or further education funding (desirable). A full UK driving licence and access to your own transport. Why Join Moulton College? Moulton College is recognised for delivering exceptional education and training while maintaining strong links with local employers and industry. Joining the College means becoming part of a supportive and forward-thinking organisation where your ideas are valued and your professional development is encouraged.You'll benefit from: Competitive salary. Membership of the Local Government Pension Scheme. 33 days annual leave, including bank holidays, plus additional College closure days over Christmas. Enhanced family-friendly policies. Health Cash Plan. Free on-site parking. Discounted gym membership. Cycle to Work Scheme. High street discounts. 10% discount on College courses. Employee wellbeing initiatives. Annual volunteering day. Ongoing learning and career development opportunities. A collaborative culture where innovation, teamwork and making a positive impact are genuinely valued. Join Our Team If you're passionate about building employer relationships, creating opportunities for learners and supporting the future workforce, we'd love to hear from you.Apply today and help shape the future of skills and education at Moulton College.