Peabody

Make a real difference where it matters most. At Peabody, we're committed to creating safe, healthy homes for our residents. As our new Damp & Mould Lead, you'll play a vital role in helping residents through challenging situations, ensuring cases are managed effectively, sensitively and in line with Awaab's Law. This is a fast-paced, highly visible role where no two days are the same. You'll be the key link between residents, contractors and operational teams, taking ownership of damp and mould cases from initial contact through to resolution. What you'll be doing Outstanding customer service skills. Experience dealing with difficult, challenging or vulnerable residents/customers. Strong time management and prioritisation skills. The ability to manage multiple cases and deadlines simultaneously. Excellent communication and stakeholder management skills. A self-motivated approach with the confidence to work independently. Strong problem-solving skills and a passion for achieving positive outcomes. Experience in a fast-paced environment where attention to detail is critical. Good IT skills, including experience using Microsoft Office applications and case management or housing management systems. An understanding of policies, processes and relevant legislation, with the ability to follow procedures and maintain compliance. Housing, property services, repairs or social housing experience would be highly beneficial, although not essential for candidates with strong customer service and case management experience. What we're looking for We're looking for someone who thrives in a customer-focused environment and can stay calm under pressure. You'll have: Outstanding customer service skills Experience dealing with difficult, challenging or vulnerable residents/customers Strong time management and prioritisation skills The ability to manage multiple cases and deadlines simultaneously Excellent communication and stakeholder management skills A self-motivated approach with the confidence to work independently Strong problem-solving skills and a passion for achieving positive outcomes Experience in a fast-paced environment where attention to detail is critical Please read before applying: An in-person assessment centre will be held at Pembroke House, Pitsea, Essex on Friday 2nd October We're committed to making our recruitment process inclusive. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

Peabody is seeking a Continuous Improvement Lead to drive transformation, performance and compliance across our M&E function. Working with senior leaders, operational teams and contractors, you'll lead improvement initiatives, use data and insight to identify opportunities, strengthen governance and compliance, and deliver better outcomes for residents. Hybrid working: Minimum 2 days per week in our Waterloo office. Key responsibilities Lead continuous improvement and transformation programmes. Use data and Power BI reporting to drive service improvements. Review processes, complaints and escalated cases to improve performance. Manage projects, contractor performance and compliance activities. Provide assurance on resident safety, statutory compliance and Awaab's Law requirements. About you Experience leading continuous improvement, transformation or operational excellence initiatives. Strong project management and change delivery experience. Excellent analytical skills, including Power BI and performance reporting. Experience improving processes, managing complaints and handling escalated cases. Knowledge of compliance, governance and contractor management within a regulated environment.