Peabody

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster. This is a permanent, part-time role working Monday, Wednesday and Thursday. What you'll do Manage a patch of specialist housing schemes, delivering an excellent housing management service. Build positive relationships with customers, support providers and local partners. Support customers to sustain tenancies and live independently. Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution. Carry out estate inspections and ensure schemes remain safe, clean and well maintained. Monitor cleaning, gardening and estate services, challenging poor performance where needed. Support customers with repairs reporting and maintenance issues. Work closely with Care & Support teams to deliver joined-up services. Manage voids, allocations, viewings and tenancy sign-ups. Complete tenancy visits, identify support needs and signpost to appropriate services. Maintain accurate records and case management information. Contribute to service targets, compliance requirements and continuous improvement. What you'll need Experience in housing management, tenancy management or support services Experience working with vulnerable people, including those with disabilities or mental health needs. Knowledge of housing management and tenancy-related issues. Strong communication and relationship-building skills. Ability to manage a varied workload and resolve issues effectively. Good IT and record-keeping skills. Commitment to equality, diversity and inclusion. Full UK driving licence and access to your own vehicle. Experience supporting customers with mental health needs is desirable.

Keep Repairs Moving. Make a Difference Every Day. Are you organised, customer-focused and great at juggling priorities? Join Peabody as a Scheduler and play a key role in keeping our repairs and maintenance service running smoothly for residents. You'll coordinate operatives and contractors, manage changing workloads, and ensure repairs are completed safely, efficiently and on time. Working closely with customers and operational teams, you'll be at the heart of delivering an excellent service. What we're looking for Experience in scheduling, planning, coordination or administration within a fast-paced environment Strong organisational and communication skills Confident using Microsoft Office and operational systems A proactive, solution-focused approach Excellent customer service skills and the ability to build strong relationships Experience within repairs, maintenance, housing or construction is a plus You'll be Organised, adaptable and calm under pressure Customer-focused and committed to delivering great service A strong communicator who enjoys working with people Positive, proactive and motivated to solve problems A supportive team player who embraces continuous improvement If you thrive in a busy environment and enjoy making things happen behind the scenes, we'd love to hear from you.