Heathrow Personnel

Our client is seeking an experienced Head of Property & Facilities to lead the national property and facilities function across approximately 40 UK operational sites , including a major head office and associated vacant properties. The role is responsible for ensuring the estate remains safe, compliant, cost-effective and operationally effective , covering maintenance, property projects, CAPEX, suppliers, budgets, utilities, sustainability and property lifecycle activities. You will lead a team of Regional Property Managers, Facilities Management and CAFM professionals, acting as the senior property subject matter expert and key adviser to the wider business. Reporting Structure Reports to: Senior Director - Infrastructure, Engineering & Real Estate Direct Reports: 4 Regional Property Managers 1 Facilities Manager CAFM Supervisor 1 Property Support Administrator Key Responsibilities Property & Facilities Leadership Develop and lead the national property and facilities strategy. Establish property standards, policies and governance. Ensure all sites remain safe, compliant and fit for operational purpose. Act as the senior escalation point for property-related issues. Lead and develop the national property and facilities team. Financial & Commercial Management Manage an annual operational property budget of approximately £8 million . Lead budget planning, forecasting and financial control. Identify cost-saving and efficiency opportunities. Manage contractor and supplier performance. Support contract negotiations and commercial reviews. Maintenance & Contractor Management Oversee planned preventative and reactive maintenance across the estate. Manage a network of 100+ specialist contractors and service providers . Ensure delivery of more than 4,000 planned and reactive service visits annually . Oversee an outsourced 24/7 property helpdesk and utilities consultancy. Ensure maintenance supports operational resilience and business continuity. Compliance, Risk & Assurance Ensure statutory and regulatory compliance across the property portfolio. Lead property-related safety, audit and compliance activities. Manage property risk and implement appropriate mitigation measures. Maintain effective compliance records and reporting. Sustainability & Utilities Lead the property utilities strategy and performance. Oversee utility consumption, expenditure and efficiency. Lead carbon reporting in partnership with relevant corporate teams. Support wider ESG and sustainability objectives. Property Projects & Real Estate Support acquisitions, relocations, expansions and other property initiatives. Lead dilapidations, site exits and closure activities. Oversee leasehold improvements and CAPEX projects. Provide technical property expertise across the business. Systems & Digital Management Own and develop the CAFM platform . Ensure accurate asset and property data. Improve management information and reporting. Drive digital and process improvements across property management. Qualifications Essential Relevant degree, professional qualification or equivalent experience in: MRICS MCIOB Building Surveying Construction Property or Facilities Management Desirable IOSH Managing Safely NEBOSH Certificate Experience Required Essential Senior leadership experience within a UK-wide, multi-site property or facilities environment . Experience managing professional teams and budgets of £5m+ . Strong senior stakeholder management skills. Experience managing national contractor and supplier networks. Strong knowledge of property compliance, statutory maintenance and risk. Proven commercial and financial management capability. Desirable Logistics, industrial, warehousing or distribution experience. Corporate real estate experience. CAFM implementation or optimisation experience. Sustainability, utilities and carbon reporting experience. Experience managing property improvement or CAPEX programmes. Key Skills & Competencies Leadership: Strategic planning, team development, change management and communication. Commercial: Budget management, contract negotiation, supplier performance, cost optimisation and business cases. Technical: Property and facilities management, statutory compliance, risk management, asset management, CAFM, sustainability and lifecycle management. Behavioural: Leadership, influencing, negotiation, decision-making, problem-solving and stakeholder management. The Ideal Candidate The successful candidate will be a strategic, commercially astute property professional with significant experience managing complex, geographically dispersed estates. You will combine strong technical property knowledge with proven leadership, financial and stakeholder management skills. Experience within a logistics, industrial, distribution or similarly operationally critical environment would be advantageous.