Ritz Recruitment Ltd

Lettings Administrator Permanent role 9am-6pm £27-29k based on experience Ilford My client, a residential rental company, developing properties across the UK are currently recruiting for a switched on and experienced Lettings Administrator to join their site in Ilford. This role is to start immediately! This post plays an important role in the successful operations of the residence. The ideal candidate needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. As well as possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential and the right person needs to be enthusiastic, engaged and friendly with customers. The role entails: Assisting the Letting Manager with managing all direct lettings negotiationsContributing to weekly/monthly leasing targets & full occupancy by processing efficiently all leasing applications Managing lettings enquiries by telephone/email - register applicants and book viewings Managing electronic data and e-mails and ensure all clients files are updated Agreeing on new tenancy agreements and ensuring you meet compliance requirements Carrying out all reference checks and communicating with customers on regular basis to ensure they are always updated of any progress Drawing up necessary documents for new tenancies Arranging security deposit registrations Ensuring the product is always shown the best possible wayBeing always brand ambassador and embrace the company values and cultureAssisting the marketing and PR team in all campaignsAssisting with eventsHave an in-depth understanding of the local marketplace thus gaining an advantage over our competitorsAssisting with viewingsCustomer ServiceCommunicate effectively and courteously, whether As you can see this is a varied and busy role for a busy site (they have just under 400 1 and 2 bed flats) To be considered for this role, you must possess: At least 2 years' experience in property letting or related business (student accommodation, commercial buildings, hotels) Strong sales skills and confidence in promoting a product Excellent customer service skills Demonstrable experience of effective communication both orally and in writing Advance skills in the use of business operating systems including Microsoft Office / Property Management Systems Strong administration and organisation skills Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities To be considered for a possible interview, please apply now. Please also note, due to the high volume of applicants, only successful candidates will be contacted. Please note, you will be required to work 1 in 3 Saturdays and are required to work some bank holidays on rota - with days off in lieu Ritz Rec Emp Agy

Accommodation Co-ordinator Perm role Up to £27000 + 10% discretionary bonus Hammersmith, West London My client, a residential rental company, developing properties across the UK for students and Private rental are currently recruiting for an 'admin savvy' Accommodation Co-ordinator to join their site in Hammersmith. This role is to start immediately! You will join a small team of 4 and will be working very closely with their experienced Accommodation Co-ordinator and Accommodation Manager. The role entails: Communicating effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs Provide 'front of house' services at the property as required Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures Ensure compliance, security and integrity of customer data Receive and process front office payments and invoices Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures Process and respond to sales enquiries in a timely manner Perform viewings for customers in line with the core operating procedures Attend information events and fairs to provide information to potential customers Co-ordinate with Managers on property merchandising and marketing collateral within the city i.e. Show flats, exterior banners, site hoardings, reception areas, social media etc Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks Undertake scheduled flat inspections and recording of same. Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair Update Property Documentation Files as required As you can see, this is a busy, hands-on role. To be considered for this role, you must possess: Experience in business to customer sales A PBSA/BTR/Customer service background Strong business operating systems including Microsoft Outlook Strong customer service A can quickly learner with processes and systems. Strong and effective communication both orally and in writing Supporting emergency on-call duties on a rota basis Previous administrative experience Please note, there is weekend work involved with Saturdays required on rotation between the team. They also will have the busy summer period with a busy turnround in August - they require all team members to work within the August period and no annual leave will approved during this time. If you would like to know more about this role, please apply now. Ritz Rec Emp Agy

I am currently recruiting for a permanent Maintenance Operative to come on board and work with my client, the largest housing provider for second- and third-year university students. The company has over 900 large properties in 24 cities around the UK. Their aim is to assure students a comfortable and exceptional living experience with the most modern appliances, high quality and attractive furnishings and fittings and the best use of available space during their time studying. The role is based in the City of Exeter. You will be working at the forefront of the business with daily interaction with our student customers. Other duties include (but not subject to) Provide high standard repairs, maintenance and decorating across a portfolio of high-quality student houses. Complete planned and reactive maintenance works within the property budget. Undertake periodic health & safety checks and property inspections. Carry out statutory compliance inspections if required. Ensuring the security and general appearance of the properties and gardens are maintained in accordance with the required standards. Managing maintenance and any third-party contractor works to a consistently high standard. Energy and utility management including meter reading and broadband service management. Assisting with ad-hoc jobs such as delivering keys, assisting tenants that are locked out. Basic seasonal garden maintenance. This is a busy, varied and hands on role. To be considered for this role and a possible interview, you need to have experience & skills in the following: Experience of completing repairs and planned maintenance in student/HMO housing. Experience in internal and external painting. Some experience in carpentry, plumbing, electrical and decoration desirable. Undertaking periodic health & safety and statutory compliance testing. Broadband & TV issue diagnosis. Excellent communication & customer service skills and enjoys problem solving. Able to diagnose & complete cost-effective repairs in a fast-paced environment. Proactive, positive attitude and able to work under own initiative. Strong IT skills with the ability use IOS on iPhone and iPad and experience with Microsoft Office 365 - Word, Excel, PowerPoint and Outlook. Strong organisation and time management with a good attention to detail. Additional info/ Perks of the job/company Company iPhone & iPad provided. Use of company vehicle for commuting 25 days per year plus bank holidays multiple training courses available Uniform and PPE is provided. Monthly food and drink allowance. Company events If this role interests you and would like to learn more about it and my client, please apply now. Mark Bryden Ritz Rec Emp Agy