Midland Heart

Shape the future of housing support real projects that deliver change for colleagues and tenants. Customer Experience & Insight Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services directly benefiting colleagues and tenants. Your day to day will see you: Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities. Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion. Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends. Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities. Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities. What we're looking for: Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline. Strong organisational skills and an interest in how customer feedback can drive business change. Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants. An analytical mind with the ability to research information and summarise findings effectively. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please

Shape the future of housing support real projects that deliver change for colleagues and tenants. Tenancy Services Advisor Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment. Your Role: You'll apply your academic knowledge to real-world challenges working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law. Your day to day will see you: Supporting tenancy services officers with case management and administrative tasks. Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions). Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants. Accompanying officers on tenancy visits and inspections. Providing general support to the team with reports, records, and rota management. Taking part in project work, mentoring, and development activities as part of your internship. What we're looking for: Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline. Strong communication and organisational skills. A genuine interest in housing and delivering positive outcomes for tenants. Ability to handle sensitive issues with empathy and professionalism. Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th 27th March 2026. Final Interview Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please

Senior Property Manager Location: Birmingham, B15 - Hybrid + Travel Salary: £57,433 per annum Hours: 35 hours per week Contract: Permanent Shape the future of third-party housing management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We're creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate. This role will suit a commercially minded property professional who enjoys operating as the intelligent client setting expectations, challenging delivery and holding partners to account. Why this role is different This isn't a business-as-usual housing management role. As our Senior Property Manager (known internally as Third Party Agency Manager), you'll: Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000 2,500 residential and commercial properties dispersed over the East and West Midlands. Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement. Lead and develop a newly formed specialist team. Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures. Our ideal candidate? We're seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate: ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management. Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework. Experience of leading, managing and developing a geographically dispersed operational team. Commercial acumen, with experience managing budgets and delivering value for money. A track record of improving services and customer satisfaction. The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships. As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs. Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Closing Date: Thursday 15 January 2026 Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit your CV and Cover Letter which show us that you have what it takes to make a success of the role. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role. No agencies please.