DAY DUTY MANAGER Rendall & Rittner • 37961 • The Heron, Barbican - EC2Y 9AP • 4 Days On, 4 Days Off - DEVELOPMENT DETAILS You'll be at the heart of a high-end 36-floor tower comprising 285 private apartments in the City of London. This is a polished, service-led environment where residents enjoy a car park, an elegant club lounge, a screening room and a well-equipped gym. With Moorgate, Barbican and Liverpool Street stations close by, the pace is dynamic and professional, and your day will blend five-star front-of-house service with meticulous building operations in a premium city setting. ROLE EXPECTATIONS You will be the on-shift lead, taking ownership of day operations in the absence of the estate management team, coordinating site staff and contractor activity, and keeping the building running smoothly and safely. You'll be highly visible to residents, resolving queries with care, managing processes and compliance, and making sound decisions under time pressure. You will balance service excellence with rigorous standards in health and safety, presentation and reporting. WHAT SUCCESS LOOKS LIKE Residents feel listened to, supported and delighted by prompt, professional service. The building operates safely and smoothly throughout your shift, with proactive risk management. Teams and contractors are coordinated effectively, with clear briefings and handovers. Standards of presentation are consistently five-star across all front and back-of-house areas. Incidents are managed calmly, documented accurately and escalated appropriately. Accurate logs, reports and compliance checks are completed on time, every time. HOW YOU'LL SPEND MOST OF YOUR TIME Leading the on-shift team, allocating tasks and ensuring seamless handovers. Handling resident enquiries and issue resolution, keeping communication clear and timely. Overseeing building operations, conducting checks and monitoring life-safety systems. Coordinating contractors and scheduled works to minimise disruption and risk. Managing incidents and emergencies in line with procedures and keeping precise records. Maintaining the lobby, amenities, back-of-house areas and overall site presentation to premium standards. Ideally you will have a full UK driving licence and will be able to support with Valet duties. WHO THIS ROLE IS FOR You put people first, combining empathy with confident, solution-focused communication. You're calm under pressure and make clear, timely decisions. You take ownership, notice the details and follow through until tasks are complete. You thrive in a luxury, fast-paced environment and set high standards for yourself and others. You're a team player who leads by example and supports colleagues to succeed. EXPERIENCE THAT HELPS Supervising front-of-house or facilities teams in residential, hotel or premium commercial settings. Coordinating contractors, planned maintenance and statutory compliance checks. Managing incidents or emergencies and completing accurate, timely reports. Using property or facilities management systems for logging tasks and resident requests. Delivering five-star customer service with a focus on service recovery. Ideally you will have a full UK driving licence. WHAT WE OFFER 24 inclusive of bank holidays days Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on assessing your resident service excellence, leadership on shift, building operations and safety knowledge, problem-solving under pressure, and communication for effective handovers We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
13/08/2026
Full time
DAY DUTY MANAGER Rendall & Rittner • 37961 • The Heron, Barbican - EC2Y 9AP • 4 Days On, 4 Days Off - DEVELOPMENT DETAILS You'll be at the heart of a high-end 36-floor tower comprising 285 private apartments in the City of London. This is a polished, service-led environment where residents enjoy a car park, an elegant club lounge, a screening room and a well-equipped gym. With Moorgate, Barbican and Liverpool Street stations close by, the pace is dynamic and professional, and your day will blend five-star front-of-house service with meticulous building operations in a premium city setting. ROLE EXPECTATIONS You will be the on-shift lead, taking ownership of day operations in the absence of the estate management team, coordinating site staff and contractor activity, and keeping the building running smoothly and safely. You'll be highly visible to residents, resolving queries with care, managing processes and compliance, and making sound decisions under time pressure. You will balance service excellence with rigorous standards in health and safety, presentation and reporting. WHAT SUCCESS LOOKS LIKE Residents feel listened to, supported and delighted by prompt, professional service. The building operates safely and smoothly throughout your shift, with proactive risk management. Teams and contractors are coordinated effectively, with clear briefings and handovers. Standards of presentation are consistently five-star across all front and back-of-house areas. Incidents are managed calmly, documented accurately and escalated appropriately. Accurate logs, reports and compliance checks are completed on time, every time. HOW YOU'LL SPEND MOST OF YOUR TIME Leading the on-shift team, allocating tasks and ensuring seamless handovers. Handling resident enquiries and issue resolution, keeping communication clear and timely. Overseeing building operations, conducting checks and monitoring life-safety systems. Coordinating contractors and scheduled works to minimise disruption and risk. Managing incidents and emergencies in line with procedures and keeping precise records. Maintaining the lobby, amenities, back-of-house areas and overall site presentation to premium standards. Ideally you will have a full UK driving licence and will be able to support with Valet duties. WHO THIS ROLE IS FOR You put people first, combining empathy with confident, solution-focused communication. You're calm under pressure and make clear, timely decisions. You take ownership, notice the details and follow through until tasks are complete. You thrive in a luxury, fast-paced environment and set high standards for yourself and others. You're a team player who leads by example and supports colleagues to succeed. EXPERIENCE THAT HELPS Supervising front-of-house or facilities teams in residential, hotel or premium commercial settings. Coordinating contractors, planned maintenance and statutory compliance checks. Managing incidents or emergencies and completing accurate, timely reports. Using property or facilities management systems for logging tasks and resident requests. Delivering five-star customer service with a focus on service recovery. Ideally you will have a full UK driving licence. WHAT WE OFFER 24 inclusive of bank holidays days Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on assessing your resident service excellence, leadership on shift, building operations and safety knowledge, problem-solving under pressure, and communication for effective handovers We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
HOUSE MANAGER Rendall & Rittner • £25,000 - £26,000 + 2 bedroom accommodation and utilities bills paid • Spinners Court, Lancaster - LA1 1RY • Mon - Fri DEVELOPMENT DETAILS You'll lead the heart of a welcoming retirement development of 63 homes for residents aged 55 and over, right in Lancaster city centre with the canal and amenities close by. Life here centres around a friendly lounge, well-kept landscaped gardens, a convenient laundry room and a comfortable guest suite. As the on-site House Manager, you'll be a reassuring presence, fostering a safe, supportive and sociable environment where residents feel listened to, independent and at home. ROLE EXPECTATIONS You will be the go-to point of contact for residents, visitors and contractors, ensuring the building is safe, well-run and warmly welcoming. Most days you'll balance front-of-house support with practical checks, maintenance coordination and clear communication, keeping everything running smoothly and residents well informed. WHAT SUCCESS LOOKS LIKE Residents feel supported, safe and respected, with queries handled promptly and kindly. The building is consistently clean, compliant and well-maintained, with accurate records up to date. Communication is clear and timely, from noticeboards to resident updates and contractor briefings. Routine checks, testing and inspections are completed on schedule, with actions followed through. Community life thrives through small, thoughtful touches that encourage connection and independence. Issues are anticipated and resolved early, minimising disruption and enhancing peace of mind. HOW YOU'LL SPEND MOST OF YOUR TIME Welcoming residents and visitors, responding to day-to-day queries and offering practical support. Carrying out regular building, safety and compliance checks, logging actions and maintaining records. Coordinating cleaning, repairs and maintenance with contractors, monitoring standards and access. Managing deliveries, keys, noticeboards and guest suite bookings with tidy, organised systems. Keeping communal areas presentable, reporting defects and following up to resolution. Communicating updates and arranging access for works, ensuring everyone knows what to expect. WHO THIS ROLE IS FOR You care about people and bring patience, empathy and professionalism to every interaction. You're organised and proactive, with a keen eye for detail and pride in high standards. You stay calm under pressure and solve problems with a practical, hands-on approach. You communicate clearly, both in person and in writing, and build positive relationships. You're comfortable working independently, making sound decisions and knowing when to escalate. EXPERIENCE THAT HELPS Experience in a customer-facing role within housing, hospitality, retirement living or front-of-house. Familiarity with building safety routines, compliance checks or basic facilities coordination. Handling contractor visits, scheduling small works and monitoring service quality. Recording information accurately, keeping logs and using basic IT systems and email. Supporting older or vulnerable people with sensitivity and discretion. WHAT WE OFFER 20 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your resident care approach, building safety and compliance knowledge, problem-solving, and how you prioritise and communicate in real scenarios We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
06/08/2026
Full time
HOUSE MANAGER Rendall & Rittner • £25,000 - £26,000 + 2 bedroom accommodation and utilities bills paid • Spinners Court, Lancaster - LA1 1RY • Mon - Fri DEVELOPMENT DETAILS You'll lead the heart of a welcoming retirement development of 63 homes for residents aged 55 and over, right in Lancaster city centre with the canal and amenities close by. Life here centres around a friendly lounge, well-kept landscaped gardens, a convenient laundry room and a comfortable guest suite. As the on-site House Manager, you'll be a reassuring presence, fostering a safe, supportive and sociable environment where residents feel listened to, independent and at home. ROLE EXPECTATIONS You will be the go-to point of contact for residents, visitors and contractors, ensuring the building is safe, well-run and warmly welcoming. Most days you'll balance front-of-house support with practical checks, maintenance coordination and clear communication, keeping everything running smoothly and residents well informed. WHAT SUCCESS LOOKS LIKE Residents feel supported, safe and respected, with queries handled promptly and kindly. The building is consistently clean, compliant and well-maintained, with accurate records up to date. Communication is clear and timely, from noticeboards to resident updates and contractor briefings. Routine checks, testing and inspections are completed on schedule, with actions followed through. Community life thrives through small, thoughtful touches that encourage connection and independence. Issues are anticipated and resolved early, minimising disruption and enhancing peace of mind. HOW YOU'LL SPEND MOST OF YOUR TIME Welcoming residents and visitors, responding to day-to-day queries and offering practical support. Carrying out regular building, safety and compliance checks, logging actions and maintaining records. Coordinating cleaning, repairs and maintenance with contractors, monitoring standards and access. Managing deliveries, keys, noticeboards and guest suite bookings with tidy, organised systems. Keeping communal areas presentable, reporting defects and following up to resolution. Communicating updates and arranging access for works, ensuring everyone knows what to expect. WHO THIS ROLE IS FOR You care about people and bring patience, empathy and professionalism to every interaction. You're organised and proactive, with a keen eye for detail and pride in high standards. You stay calm under pressure and solve problems with a practical, hands-on approach. You communicate clearly, both in person and in writing, and build positive relationships. You're comfortable working independently, making sound decisions and knowing when to escalate. EXPERIENCE THAT HELPS Experience in a customer-facing role within housing, hospitality, retirement living or front-of-house. Familiarity with building safety routines, compliance checks or basic facilities coordination. Handling contractor visits, scheduling small works and monitoring service quality. Recording information accurately, keeping logs and using basic IT systems and email. Supporting older or vulnerable people with sensitivity and discretion. WHAT WE OFFER 20 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your resident care approach, building safety and compliance knowledge, problem-solving, and how you prioritise and communicate in real scenarios We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
01/08/2026
Full time
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
