Joseph Rowntree Foundation
Hartlepool, County Durham
12 Months Fixed Term Contract, Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship Joseph Rowntree Housing Trust are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects. That's where you come in. About the role We are seeking a Housing Assistant to deliver a high-quality, resident-focused housing and tenancy management service, with a strong emphasis on sustaining tenancies. The role includes supporting effective rent collection and arrears management, addressing anti-social behaviour, and encouraging resident involvement in the management and development of their communities. As Housing Assistant, you will manage allocations and lettings, support the efficient turnaround of void properties to meet performance targets and minimise rental loss, and undertake accompanied viewings. Working closely with the Development and Asset Management (DAM) team, you will support the effective letting and management of shared ownership and leasehold homes and ensure that new build, conversion and acquisition programmes are handed over efficiently and ready for occupation. The role also supports a proactive housing income service, including estate and service charge accounts, maximising income collection while maintaining a focus on tenancy sustainment. You will assess and manage applications for rented and shared ownership housing, provide advice and guidance to applicants, and act as the key contact for CORE data submissions. About you As our Housing Assistant, you will have previous experience of front-line service delivery and consultation work with residents and service users. You will be able to demonstrate a good working knowledge of relevant tenancy and leasehold legislation procedures and practices, gained through formal training, qualifications and/or relevant work experience. Strong administrative and IT skills are essential, alongside well-developed interpersonal, communication, literacy, and numeracy skills. The role requires proven mediation and negotiation abilities, as well as the capacity to set, monitor, and achieve challenging quality and performance targets. Candidates must be able to manage and prioritise their own workload, work flexibly and balance competing priorities. You will have a proven ability to deal with residents sympathetically and effectively, work collaboratively to achieve desired outcomes, and find practical solutions in challenging situations. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is midnight Sunday 8th February 2026. Interviews will take place on Tuesday 17th February 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference - and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
12 Months Fixed Term Contract, Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship Joseph Rowntree Housing Trust are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects. That's where you come in. About the role We are seeking a Housing Assistant to deliver a high-quality, resident-focused housing and tenancy management service, with a strong emphasis on sustaining tenancies. The role includes supporting effective rent collection and arrears management, addressing anti-social behaviour, and encouraging resident involvement in the management and development of their communities. As Housing Assistant, you will manage allocations and lettings, support the efficient turnaround of void properties to meet performance targets and minimise rental loss, and undertake accompanied viewings. Working closely with the Development and Asset Management (DAM) team, you will support the effective letting and management of shared ownership and leasehold homes and ensure that new build, conversion and acquisition programmes are handed over efficiently and ready for occupation. The role also supports a proactive housing income service, including estate and service charge accounts, maximising income collection while maintaining a focus on tenancy sustainment. You will assess and manage applications for rented and shared ownership housing, provide advice and guidance to applicants, and act as the key contact for CORE data submissions. About you As our Housing Assistant, you will have previous experience of front-line service delivery and consultation work with residents and service users. You will be able to demonstrate a good working knowledge of relevant tenancy and leasehold legislation procedures and practices, gained through formal training, qualifications and/or relevant work experience. Strong administrative and IT skills are essential, alongside well-developed interpersonal, communication, literacy, and numeracy skills. The role requires proven mediation and negotiation abilities, as well as the capacity to set, monitor, and achieve challenging quality and performance targets. Candidates must be able to manage and prioritise their own workload, work flexibly and balance competing priorities. You will have a proven ability to deal with residents sympathetically and effectively, work collaboratively to achieve desired outcomes, and find practical solutions in challenging situations. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is midnight Sunday 8th February 2026. Interviews will take place on Tuesday 17th February 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference - and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
Joseph Rowntree Foundation
York, Yorkshire
3x Positions available due to internal restructure. Permanent, Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role We are seeking a Housing Officer to deliver high-quality tenancy management services to residents across JRHT properties. You will play a key role in putting residents and communities at the heart of everything we do, supporting tenancy sustainment, promoting positive neighbourhoods, and ensuring compliance with housing legislation and regulatory requirements. You will manage tenancies from sign-up through to sustainment, including rent and income management, anti-social behaviour cases, enforcement action, mutual exchanges and transfers. The role includes carrying out regular property inspections and patch walkabouts, managing void properties, maintaining communal areas, and addressing estate issues such as fly-tipping, vandalism and untidy gardens. As the main point of contact for residents within your patch, you will provide advice, guidance and support on tenancy-related matters. You will work closely with internal teams and external partners, including local authorities and specialist support agencies, to manage complex cases and help residents maintain successful tenancies. Where required, you will prepare cases and attend court in relation to rent recovery or eviction proceedings. You will also be responsible for maintaining accurate and up-to-date records on the CX system, ensuring that household information and warning alerts are relevant and appropriately reviewed. About you We are looking for a confident and customer-focused professional with excellent communication, active listening and interpersonal skills to build positive relationships with residents and resolve complex issues. You will have experience working face to face with residents, approaching every interaction with professionalism, empathy and a solution-focused mindset. A strong understanding of social housing legislation, tenancy agreements and regulatory requirements is essential, along with practical experience in tenancy management, sustainment and enforcement, including court processes. The role requires the ability to manage a portfolio of properties, respond effectively to resident enquiries and make sound decisions in sometimes challenging or pressured situations. You will be highly organised, able to manage a varied workload, prioritise effectively and meet deadlines while maintaining accurate records and producing clear, informative written communications. Strong problem-solving skills, attention to detail and confidence in interpreting data and reporting tools to identify gaps and ensure compliance are key. You must be able to work both independently and collaboratively as part of a team. A CIH Level 2 or 3 qualification, or a willingness to work towards one, is required, along with a full driving licence and access to a vehicle. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 9th February 2026 at 10am. Interviews will take place on Monday 16th February 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference - and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
3x Positions available due to internal restructure. Permanent, Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role We are seeking a Housing Officer to deliver high-quality tenancy management services to residents across JRHT properties. You will play a key role in putting residents and communities at the heart of everything we do, supporting tenancy sustainment, promoting positive neighbourhoods, and ensuring compliance with housing legislation and regulatory requirements. You will manage tenancies from sign-up through to sustainment, including rent and income management, anti-social behaviour cases, enforcement action, mutual exchanges and transfers. The role includes carrying out regular property inspections and patch walkabouts, managing void properties, maintaining communal areas, and addressing estate issues such as fly-tipping, vandalism and untidy gardens. As the main point of contact for residents within your patch, you will provide advice, guidance and support on tenancy-related matters. You will work closely with internal teams and external partners, including local authorities and specialist support agencies, to manage complex cases and help residents maintain successful tenancies. Where required, you will prepare cases and attend court in relation to rent recovery or eviction proceedings. You will also be responsible for maintaining accurate and up-to-date records on the CX system, ensuring that household information and warning alerts are relevant and appropriately reviewed. About you We are looking for a confident and customer-focused professional with excellent communication, active listening and interpersonal skills to build positive relationships with residents and resolve complex issues. You will have experience working face to face with residents, approaching every interaction with professionalism, empathy and a solution-focused mindset. A strong understanding of social housing legislation, tenancy agreements and regulatory requirements is essential, along with practical experience in tenancy management, sustainment and enforcement, including court processes. The role requires the ability to manage a portfolio of properties, respond effectively to resident enquiries and make sound decisions in sometimes challenging or pressured situations. You will be highly organised, able to manage a varied workload, prioritise effectively and meet deadlines while maintaining accurate records and producing clear, informative written communications. Strong problem-solving skills, attention to detail and confidence in interpreting data and reporting tools to identify gaps and ensure compliance are key. You must be able to work both independently and collaboratively as part of a team. A CIH Level 2 or 3 qualification, or a willingness to work towards one, is required, along with a full driving licence and access to a vehicle. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 9th February 2026 at 10am. Interviews will take place on Monday 16th February 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference - and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
