Customer Solutions Coordinator (Hybrid) Location: Newcastle Area Our client, a leading name in the hire and site solutions industry, is looking for a Customer Solutions Coordinator to join their busy Site Solutions Team. This is a fantastic opportunity to be the first point of contact for all site-based customer enquiries. You'll deliver fast, accurate, and professional service - ensuring the right solution is provided every time, from new hires to off-hires and everything in between. Bringing together your product knowledge, sales ability, and excellent customer service skills, you will play a key role in building strong customer relationships and supporting our client's reputation for delivery excellence. Key Responsibilities - Customer Solutions Coordinator: Act as the first point of contact for all incoming calls, emails, and digital enquiries Provide expert advice on suitable products, services, and hire options Accurately process hires, off-hires, and amendments in line with company procedures Adopt a consultative sales approach - spotting upsell opportunities and adding value to every order Build and maintain strong working relationships with regular site contacts Escalate any delays or service issues early to maintain customer trust Ensure all records are accurate and fully compliant with internal processes Experience & Skills Required - Customer Solutions Coordinator: Previous experience in sales or customer service (hire, construction, or service industries preferred) Strong interpersonal skills with the ability to build rapport quickly Commercially aware, proactive, and sales-focused Highly organised with excellent attention to detail and system accuracy Resilient and adaptable in a fast-paced, high-volume environment Confident working with Customer Relationship Management Systems and Order ProcessingSystems What's in it for you? 25 days annual leave plus bank holidays (increasing with length of service) Workplace pension scheme Life assurance scheme Structured pay gradings with potential salary increments every 6 months, linked to skill development Additional Benefits Hybrid working Employee Assistance Program High street discount vouchers Discounted gym membership Additional holiday purchase scheme Cycle to Work, Home & Tech benefits Health & wellbeing discount vouchers Extra leave for milestone birthdays Work anniversary bonus Refer-a-Friend scheme Should you require any support or assistance on your application, please contact your local Gi Group office directly. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Dec 12, 2025
Full time
Customer Solutions Coordinator (Hybrid) Location: Newcastle Area Our client, a leading name in the hire and site solutions industry, is looking for a Customer Solutions Coordinator to join their busy Site Solutions Team. This is a fantastic opportunity to be the first point of contact for all site-based customer enquiries. You'll deliver fast, accurate, and professional service - ensuring the right solution is provided every time, from new hires to off-hires and everything in between. Bringing together your product knowledge, sales ability, and excellent customer service skills, you will play a key role in building strong customer relationships and supporting our client's reputation for delivery excellence. Key Responsibilities - Customer Solutions Coordinator: Act as the first point of contact for all incoming calls, emails, and digital enquiries Provide expert advice on suitable products, services, and hire options Accurately process hires, off-hires, and amendments in line with company procedures Adopt a consultative sales approach - spotting upsell opportunities and adding value to every order Build and maintain strong working relationships with regular site contacts Escalate any delays or service issues early to maintain customer trust Ensure all records are accurate and fully compliant with internal processes Experience & Skills Required - Customer Solutions Coordinator: Previous experience in sales or customer service (hire, construction, or service industries preferred) Strong interpersonal skills with the ability to build rapport quickly Commercially aware, proactive, and sales-focused Highly organised with excellent attention to detail and system accuracy Resilient and adaptable in a fast-paced, high-volume environment Confident working with Customer Relationship Management Systems and Order ProcessingSystems What's in it for you? 25 days annual leave plus bank holidays (increasing with length of service) Workplace pension scheme Life assurance scheme Structured pay gradings with potential salary increments every 6 months, linked to skill development Additional Benefits Hybrid working Employee Assistance Program High street discount vouchers Discounted gym membership Additional holiday purchase scheme Cycle to Work, Home & Tech benefits Health & wellbeing discount vouchers Extra leave for milestone birthdays Work anniversary bonus Refer-a-Friend scheme Should you require any support or assistance on your application, please contact your local Gi Group office directly. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Assistant Manager IMMEDIATE START! Permanent contract Location: Southampton Hours: Monday to Friday 08:00 - 16:30 35,000 Per Annum We are looking for the right candidate who has a sound knowledge of sales, purchasing, logistics and warehousing with management experience and development of staff. Previous experience within the construction industry such as working with builders merchant / roofing would advantageous. This is a role that you can develop and mould to your strengths offering different lines of progression. Duties and responsibilities Talking to customers via phone and emails Talking to hauliers arranging UK deliveries and dealing with imports from abroad Visiting the docks to organise orders for collection and run samples Helping out in the warehouse when needed to load and unload lorries Benefits Company van Annual bonus Skills Required Excellent customer service skills The ability to work quickly, efficiently while under pressure The ability to multi-task Effective communication and positive relations with employees at all levels within the company Ideally have forklift experience If you are interested please apply online now or call us on (phone number removed) Should you require any support or assistance on your application, please contact your local Gi Group office directly. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Dec 12, 2025
Full time
Assistant Manager IMMEDIATE START! Permanent contract Location: Southampton Hours: Monday to Friday 08:00 - 16:30 35,000 Per Annum We are looking for the right candidate who has a sound knowledge of sales, purchasing, logistics and warehousing with management experience and development of staff. Previous experience within the construction industry such as working with builders merchant / roofing would advantageous. This is a role that you can develop and mould to your strengths offering different lines of progression. Duties and responsibilities Talking to customers via phone and emails Talking to hauliers arranging UK deliveries and dealing with imports from abroad Visiting the docks to organise orders for collection and run samples Helping out in the warehouse when needed to load and unload lorries Benefits Company van Annual bonus Skills Required Excellent customer service skills The ability to work quickly, efficiently while under pressure The ability to multi-task Effective communication and positive relations with employees at all levels within the company Ideally have forklift experience If you are interested please apply online now or call us on (phone number removed) Should you require any support or assistance on your application, please contact your local Gi Group office directly. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Job Title: Disrepair Surveyor Location: Oldham (OL1) Hourly Pay Rate: 40 ( 300 per day) Hours: 37 per week Length of the contract: Initially 3 Months Gi Group are now seeking to appoint an experienced Disrepair Surveyor for our client based in Oldham. The Disrepair Surveyor will ensure that all disrepair and housing conditions claims are dealt with in a consistent and timely manner through to resolution, in line with the organisation's strategic objectives. The postholder will also deliver the organisation's statutory and regulatory targets and support the Disrepair Manager, as well as associated strategies, policies, and procedures. Duties of the Disrepair Surveyor Receive and acknowledge claims relating to the Pre-action Protocol for Housing Conditions claims and deal with all aspects of litigated and non-litigated housing disrepair cases. Obtain relevant and necessary evidence, liaising with experts as necessary at the outset. Check the authenticity and validity of claims by speaking to clients regularly. Ensure that any relevant parties are kept updated and fully informed as to the progress of any claims to reduce any potential exposure or liability, minimise reputational loss and complaints, and manage the client's expectations. Ensure that stakeholders in any claim are consulted and communicated with and other evidence is obtained in order for the claim to be advanced. Prioritise incoming daily post and emails in order of importance and timescales, dealing with urgent matters. Monitor and report on the status of all disrepair claims. Provide advice and guidance to teams, regarding Pre-action Protocol for Housing Conditions claims, measures recommended, and timescales necessary under the process. Coordinate preventative measures required to properties to ensure that they do not fall into disrepair and provide value for money. Work across teams within the organisation and coordinate information and data required, surveying requirements and delivery of works agreed. Role Criteria HND in Building Studies or equivalent. CIH Level 4 qualification or willingness to work towards. Knowledge of Health and Safety legislation relating to the construction industry. Clear understanding of landlord and tenant law and familiarity with housing law and the working and application of relevant legislation, including the Landlord and Tenant Act 1985, Defective Premises Act 1972, and Housing Health and Safety Rating System (HHSRS). Knowledge of the Fitness for Human Habitation Action 2018. Extensive experience of working as a Disrepair Surveyor within a social housing environment. Understanding of the Pre-action Protocol for Housing Conditions cases. Good working knowledge of the Civil Procedure Rule (CPR) and other relevant case law or legislation. Ability to assess risk associated with asset decisions. Hold an in-date DBS or willingness to undertake. Valid Driving Licence. Hiring Contact: Tiegan Clark Agency: Gi Group Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Jan 29, 2025
Seasonal
Job Title: Disrepair Surveyor Location: Oldham (OL1) Hourly Pay Rate: 40 ( 300 per day) Hours: 37 per week Length of the contract: Initially 3 Months Gi Group are now seeking to appoint an experienced Disrepair Surveyor for our client based in Oldham. The Disrepair Surveyor will ensure that all disrepair and housing conditions claims are dealt with in a consistent and timely manner through to resolution, in line with the organisation's strategic objectives. The postholder will also deliver the organisation's statutory and regulatory targets and support the Disrepair Manager, as well as associated strategies, policies, and procedures. Duties of the Disrepair Surveyor Receive and acknowledge claims relating to the Pre-action Protocol for Housing Conditions claims and deal with all aspects of litigated and non-litigated housing disrepair cases. Obtain relevant and necessary evidence, liaising with experts as necessary at the outset. Check the authenticity and validity of claims by speaking to clients regularly. Ensure that any relevant parties are kept updated and fully informed as to the progress of any claims to reduce any potential exposure or liability, minimise reputational loss and complaints, and manage the client's expectations. Ensure that stakeholders in any claim are consulted and communicated with and other evidence is obtained in order for the claim to be advanced. Prioritise incoming daily post and emails in order of importance and timescales, dealing with urgent matters. Monitor and report on the status of all disrepair claims. Provide advice and guidance to teams, regarding Pre-action Protocol for Housing Conditions claims, measures recommended, and timescales necessary under the process. Coordinate preventative measures required to properties to ensure that they do not fall into disrepair and provide value for money. Work across teams within the organisation and coordinate information and data required, surveying requirements and delivery of works agreed. Role Criteria HND in Building Studies or equivalent. CIH Level 4 qualification or willingness to work towards. Knowledge of Health and Safety legislation relating to the construction industry. Clear understanding of landlord and tenant law and familiarity with housing law and the working and application of relevant legislation, including the Landlord and Tenant Act 1985, Defective Premises Act 1972, and Housing Health and Safety Rating System (HHSRS). Knowledge of the Fitness for Human Habitation Action 2018. Extensive experience of working as a Disrepair Surveyor within a social housing environment. Understanding of the Pre-action Protocol for Housing Conditions cases. Good working knowledge of the Civil Procedure Rule (CPR) and other relevant case law or legislation. Ability to assess risk associated with asset decisions. Hold an in-date DBS or willingness to undertake. Valid Driving Licence. Hiring Contact: Tiegan Clark Agency: Gi Group Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
