Noble Recruiting

Director of Shared Ownership Housing & Affordable Housing Remote / Monthly London Meetings 90,000 - 100,000 An exciting opportunity has arisen for an experienced Director of Shared Ownership to join a leading organisation operating within the housing and affordable housing sector. This role will be the main point of contact between the membership code and the wider affordable housing sector (both public and private) and the face of the Shared Ownership division within the organsation Lead the strategy to support to Registered Providers (RP's), initially during the mobilisation phase to get them registered and then longer term to help them meet the requirements of the Shared Ownership Code. Objectives: Drive registration and retention of RPs with the Code. Lead the evolution of the Code to continue raising the standards across the sector. Raise the profile of the Code and reputation of tenure. Role: Develop strong relationships with key industry stakeholders including but not limited to the National Housing Federation, Shared Ownership Council, Housing Ombudsman, etc. Represent on the Senior Leadership Team (SLT). Manage a small team Develop the plan to provide support and guidance to RPs and those considering registration. Work with the Comms team to deliver a robust RP value proposition and communicate improvements in the media and across the sector. Use research, insight and best practice examples to evolve and improve the Code and the guidance for RPs. Ownership of resources to support the Code, including the training e-module and FAQ documents for RPs and consumers. Consider how code compliance can be managed in future years. Lead the Shared Ownership Industry panel and consumer panel. Support the wider team in understanding the sector and the challenges they face. Create regular operational update reports for the Shared Ownership Committee and Board. Your Experience We are looking for an established housing professional with significant shared ownership experience . You will ideally have: Proven experience working with shared ownership , including a strong understanding of the shared ownership customer journey. Experience within a housing association, Registered Provider, local authority or wider affordable housing environment. Experience dealing with shared ownership customers and complaints. Previous management or senior leadership experience within the housing sector. Strong knowledge of the challenges facing the shared ownership and affordable housing sector. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.

Role Overview: Noble Recruiting have an exciting opportunity on behalf of our client for a Service Charge & Rent Officer to take a lead role in managing service charge and rent processes across a housing portfolio of 7,000+ homes , including homeowners, freeholders, estates, and garages. This role is responsible for ensuring accurate administration, compliance, and clear communication of service charges and rent applications, while working collaboratively across departments and with external managing agents. Key Responsibilities: Liaise with internal departments (e.g., Housing, Asset) to gather data and ensure budgets accurately reflect service delivery costs Issue annual rent and service charge notifications in line with regulatory requirements and best practice Provide clear, transparent breakdowns of charges, including explanations for cost changes Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts) Manage estate-based charges, utility billing, and service charge arrangements Ensure all statutory obligations are met, including service charge certification and reporting Work with and oversee third-party managing agents where applicable Support policy and procedural updates in line with legislative changes Requirements: Education & Qualifications: Degree level qualification (or equivalent experience) Evidence of continuous professional development CIH Level 2 (or above), or working towards (desirable) Experience: Proven experience in service charges, rents, or similar roles within housing/property management Experience managing complex service charges, estate charges, and diverse rent models Strong understanding of leasehold management and Section 20 consultation processes Experience managing external agents and stakeholder relationships Background in customer-facing environments with KPI delivery Experience implementing system or process changes Knowledge of welfare benefits and housing legislation Experience maintaining policies and responding to regulatory changes Skills, Knowledge & Abilities: Strong knowledge of service charge legislation, rents, and housing policy Ability to interpret leases, tenancies, and legal frameworks Strong financial skills (budgeting, forecasting, modelling) Ability to translate complex financial data into clear, plain English Strong analytical and problem-solving abilities Proficient in Microsoft Office (especially Excel) and housing systems Ability to manage multiple priorities and deadlines Personal Attributes: Collaborative and relationship-focused approach Strong organisational and time management skills Confident communicator with strong interpersonal skills Resilient and professional in handling challenging situations Please Note : This role subject to a Basic DBS check Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion.