Ackerman Pierce Ltd

We are seeking an experienced Building Surveyor to join a growing team delivering surveys and inspections across residential, commercial, and public sector properties. The successful candidate will carry out building condition surveys, identify defects, assess compliance and safety risks, and provide clear technical recommendations. This is an excellent opportunity for a motivated surveyor with experience in housing, rail, or public sector environments. Key Responsibilities Conduct fabric condition surveys and inspections of buildings and assets Identify defects including damp, mould, cracking, water ingress, and structural issues Carry out HHSRS, fire safety, and compliance inspections Produce accurate technical reports and remedial recommendations Assess maintenance and lifecycle requirements of building elements Work closely with contractors, clients, and internal stakeholders Ensure work is completed in line with health & safety and compliance standards Manage survey schedules and workloads effectively Requirements Previous experience as a Building Surveyor Knowledge of building defects, fabric inspections, and compliance standards Experience carrying out condition surveys and producing technical reports Understanding of HHSRS, fire safety, and health & safety regulations Strong communication and organisational skills Ability to work independently and manage multiple inspections If you have the relevant skills then please apply today!

You will be responsible for managing a caseload of anti-social behaviour and tenancy enforcement cases across our housing stock and communities. The role involves investigating complaints, interviewing residents, gathering evidence, and working with internal teams, local authorities, and external agencies to resolve issues effectively. You will play a key role in safeguarding vulnerable residents, promoting tenancy compliance, and ensuring cases are managed in line with legislation, policy, and best practice. Key Responsibilities Investigate reports of anti-social behaviour , nuisance, harassment, and tenancy breaches Manage ASB cases from initial report through to resolution and legal action where required Conduct interviews, home visits, and evidence gathering Work closely with residents, support agencies, police, and local authorities Prepare warning letters, witness statements, and legal documentation Attend court hearings and case conferences when necessary Maintain accurate case records and management systems Provide advice and support to residents affected by ASB Promote early intervention and preventative solutions Contribute to safeguarding and risk management processes About You We are looking for someone who has: Experience managing anti-social behaviour, tenancy enforcement, or community safety cases Knowledge of housing legislation and ASB -related legal processes Excellent communication, negotiation, and conflict resolution skills Ability to handle sensitive and challenging situations professionally Strong investigative and problem-solving abilities Experience working with vulnerable individuals and partner agencies Good organisational skills and the ability to manage competing priorities Competent IT and case management skills If you have the relevant skills then please apply today!

You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!

Key Duties: Oversee the planning, scheduling, and execution of survey projects, ensuring timely access and delivery. Manage stakeholder communications, including customized correspondence and issue resolution related to survey access and project queries. Lead data analysis efforts, tracking key metrics such as work volume, no-access incidents, and survey progress for reporting purposes. Coordinate with internal teams and external partners to resolve access issues and manage project blocks. Support executive teams by preparing minutes, drafting reports, and facilitating effective communication. Oversee the management of contractors, including invoice payments, access concerns, and quality assurance. Monitor and support the use of project management systems, providing training and troubleshooting as needed. Lead and coordinate recruitment efforts for roles such as M&E Surveyor, Contract Officer, and Data Analyst. Develop and enhance communication strategies around no-access issues and project changes, ensuring clear and direct stakeholder messaging. Manage programme risks, resolve issues, and ensure continuous improvement across all project elements. Contribute to asset management strategy-related works to ensure alignment with overall project and organizational objectives. Preferred Skills: Proven experience in programme management, project coordination, or related roles. Strong analytical and data interpretation skills. Excellent communication and stakeholder management abilities. Capable of managing multiple priorities simultaneously. Skilled in using project management and reporting systems. Problem-solving mindset with the ability to react quickly to dynamic project issues. Familiarity with HHSRS monitoring processes. Knowledge of contract management and invoicing procedures.

As a Building Safety Manager, you will play a critical role in ensuring the safety of London's residents by identifying and addressing potential fire safety hazards in high and medium-rise residential buildings. You will be responsible for developing and implementing a risk-based inspection programme, reviewing data on external wall systems, and engaging with building proprietors to identify and address cladding and fire safety deficiencies. Required Skills: Strong analytical and problem-solving skills to identify and mitigate fire safety risks Excellent communication and interpersonal skills to engage with building proprietors, stakeholders, and internal teams Ability to work independently and collaboratively as part of a team Strong attention to detail and organizational skills to manage multiple tasks and priorities Familiarity with building safety regulations, codes, and standards Proficiency in data analysis and reporting Nice to Have Skills: Experience with risk assessment and mitigation techniques Knowledge of building safety regulations, codes, and standards Familiarity with data management systems and software Experience with stakeholder engagement and communication Preferred Education and Experience: Degree in a relevant field such as Building Services Engineering, Fire Safety, or a related discipline Minimum 3 years of experience in building safety, fire safety, or a related field Experience working in a regulatory or enforcement role Other Requirements: Certifications in fire safety or building safety (e.g. Fire Safety Manager, Building Safety Manager)

My Client is seeking an experienced Quantity Surveyor to strengthen oversight of their responsive repairs contract with a major contractor. The role will require working 1 day per week in the office in SLondon and 4 days working from home. The rate of pay is 350pd to 400pd This role has arisen due to concerns around cost control and contract compliance, particularly relating to variations and work order management. The successful candidate will play a critical role in ensuring value for money and robust commercial governance. Responsibilities: Review and audit responsive repair work orders submitted by the contractor Identify and challenge potential overcharging or 'job building' practices Validate and assess variations against agreed contractual limits Investigate the high volume of self-approved variations Provide clear justification, reporting, and recommendations on flagged works Work closely with internal stakeholders to strengthen commercial controls and processes Requirements: Proven experience as a Quantity Surveyor within social housing or repairs & maintenance contracts Strong knowledge of responsive repairs and schedule of rates contracts Track record of commercial auditing, cost validation, and contractor challenge Confident in managing contractor relationships and driving accountability Strong analytical skills with attention to detail

We are seeking an experienced Estates Surveyor to join our property and asset management team. You will be responsible for managing a diverse portfolio of properties, ensuring effective estate management, compliance with statutory requirements, and delivering high-quality property services across residential and/or commercial assets. This is a key role supporting asset performance, tenant engagement, and long-term property sustainability. Key Responsibilities Manage a portfolio of estates, ensuring properties are well maintained and compliant with statutory and regulatory requirements Undertake regular estate inspections and identify maintenance, safety, and compliance issues Oversee landlord and tenant matters including lease management, rent reviews, lease renewals, and service charge administration Ensure compliance with health & safety legislation, including fire safety, asbestos, and building safety requirements Manage contractors and consultants, ensuring works are delivered to specification, budget, and quality standards Support asset management strategies and contribute to long-term property planning Handle property-related queries, disputes, and escalations from tenants, leaseholders, and stakeholders Prepare reports, valuations, and recommendations for senior management Monitor service charge expenditure and ensure accurate financial reporting Liaise with internal teams including legal, housing, and maintenance departments About You Degree qualified or equivalent experience in Estate Management, Surveying, or related field Ideally MRICS or working towards RICS chartership Strong knowledge of landlord & tenant law and property legislation Experience in estate management, property compliance, or asset management Excellent communication and stakeholder management skills Strong analytical and problem-solving ability Ability to manage multiple properties and priorities effectively Proficient in property management systems and Microsoft Office If you have the relevant skills then please apply today!

We are seeking a proactive Temporary Accommodation Visiting Officer to support the management of temporary accommodation placements. You will carry out property visits, ensure accommodation standards are met, and act as a key link between residents, housing officers, and accommodation providers. This role plays a vital part in ensuring vulnerable households are housed in safe, suitable, and compliant temporary accommodation. Key Responsibilities Conduct regular visits to temporary accommodation properties to assess condition, occupancy, and compliance Ensure properties meet health & safety standards and contractual requirements Identify maintenance issues, disrepair, and safeguarding concerns, escalating where necessary Support placements by verifying suitability of accommodation for households Liaise with landlords, managing agents, and accommodation providers to resolve issues Maintain accurate records of visits, inspections, and follow-up actions Support Housing Options and Homelessness teams with placement decisions Monitor occupancy levels and report unauthorised use or breaches of agreement Provide feedback on property standards and contribute to contract performance monitoring Assist with move-on planning and reducing reliance on temporary accommodation About You Experience in housing, property inspections, tenancy management, or a related field Understanding of homelessness legislation and temporary accommodation duties (desirable) Strong communication and interpersonal skills Ability to deal confidently with vulnerable clients and challenging situations Good attention to detail and accurate record keeping Ability to prioritise workload and manage a field-based role effectively Full UK driving licence (or ability to travel between properties) If you have the relevant skills then please apply today!

Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.

Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.

We are looking for a proactive and customer-focused PRS Lettings Officer to join our housing team. In this role, you will support the effective delivery of Private Rented Sector (PRS) lettings services, helping individuals and families access suitable accommodation while building strong relationships with landlords, agents, and partner organisations. You will play a key role in sourcing and managing PRS accommodation, supporting tenancy sustainment, and ensuring a high standard of service for both tenants and landlords. Key Responsibilities Source and secure suitable PRS accommodation for applicants in housing need. Build and maintain strong working relationships with private landlords and letting agents. Conduct property inspections to ensure accommodation meets required standards and legislation. Negotiate tenancy terms and rental agreements with landlords and agents. Support applicants through the lettings process, including sign-ups and move-ins. Provide advice and guidance to tenants on tenancy responsibilities and sustainment. Maintain accurate records and update housing management systems. Liaise with internal departments and external agencies to deliver effective housing solutions. Monitor tenancy outcomes and respond promptly to tenancy-related issues. Ensure all work is carried out in line with housing legislation, safeguarding requirements, and organisational policies. About YouTo be successful in this role, you will have: Experience working within housing, lettings, homelessness prevention, or the private rented sector. Knowledge of PRS legislation, housing regulations, and tenancy management. Excellent communication and negotiation skills. Strong organisational skills with the ability to manage a varied caseload. The ability to build positive relationships with landlords, tenants, and stakeholders. A customer-focused and solution-driven approach. If you have the relevant skills then please apply today!

Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office