Ackerman Pierce Ltd

An experienced and dynamic Head of Revenues is required to lead a high-performing Local Taxation Revenue Collection Service. This temporary 3-month role offers the opportunity to shape strategic direction and drive improvements ahead of the permanent recruitment process. The Role The Head of Revenues will provide assurance that the Council delivers a well-managed, customer-focused service. The postholder will oversee income collection of 164m Council Tax and 98m Business Rates , managing a team of 37 FTEs with a service budget of 3m . Key Responsibilities Lead and direct all aspects of Local Taxation Revenue Collection. Drive customer-focused, fair, and innovative income collection practices. Manage and monitor overall council debt effectively. Build strong relationships with Elected Members, stakeholders, and partners. Foster a high-performing, digitally-driven, and continuously improving culture. Candidate Profile Senior-level experience in Local Taxation Revenue Collection. Proven record of delivering major organisational change and savings . Expertise in customer experience improvement, digital innovation, and channel shift. Strong leadership skills to inspire, motivate, and develop staff. Ability to balance strategic oversight with operational excellence. Special Requirements Experience in delivering complex service transformations. Ability to work in partnership with voluntary and external organisations. Commitment to Council objectives and fair income collection. Call Settings Override To From Record Yes No Always use these settings Call Settings Override To From Record Yes No Always use these settings

We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!

We are seeking a proactive and compassionate Temporary Accommodation Officer to join our Housing team. You will play a key role in supporting residents in temporary accommodation, ensuring their needs are met, tenancies are maintained, and housing challenges are resolved efficiently. This is a hands-on role that requires excellent communication, problem-solving, and organisational skills. Key Responsibilities Manage and maintain temporary accommodation placements for residents. Conduct regular property visits and tenancy checks to ensure compliance and safety. Support residents to sustain tenancies and provide guidance on housing options. Respond to housing enquiries, complaints, and urgent issues promptly. Liaise with internal teams and external agencies to resolve tenancy matters. Assist with tenancy verification, occupancy checks, and compliance with housing policies. Contribute to safeguarding and risk management processes as required. Person Specification Experience in housing, temporary accommodation, or tenancy management. Understanding of housing legislation, policies, and safeguarding practices. Excellent communication and interpersonal skills to work with diverse residents. Strong organisational skills with the ability to manage multiple priorities. Able to make sound decisions and work independently as well as part of a team. Experience in resolving tenancy disputes or managing sensitive situations is desirable.

To manage and oversee the performance of surveyors, offering technical expertise inresolving complex technical cases, and deputising for the Head of Repairs Partnering when needed. Contribute to training and developing more junior staff. Oversee and deliver general building surveying services across the councils portfolio and ensure contractors, consultants and partner agencies achieve high quality work across all repair contracts to compliance standards, specification, schedule, and cost. Keep detailed digital records and provide reports of various aspects of work, based on frequent site visits, and ensure the asset management database is updated, and accurate records are kept on repairs cases. The position is committed to delivering an exceptionally responsive repairs service for our residents. This includes ensuring works orders are placed in a timely manner to enable the 28-day Tenant Satisfaction Measure to be achieved by the councils repairs contractors for completing responsive repair works. Close collaboration and support will be essential in coordinating with the Building Safety Operations and Building Safety Compliance teams to ensure our homes are safe and regulatorily compliant. Coordination with the Planned Works team is also required to inform investment decisions within the planned works programme

Housing Options Officer Are you a specialist in social housing that has Housing Options experience? Are you able to push yourself to reach performance targets? The London Borough are looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Structured supervision and appropriate training/support will be given prior so they can confidently carry out their role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Temporary Accommodation Officer My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

We are seeking an experienced and motivated Housing Officer to manage a portfolio of properties and provide a high-quality housing management service to residents. The role will involve tenancy management , property inspections , dealing with anti-social behaviour , rent arrears, and ensuring properties meet health and safety standards. Key Responsibilities Manage a patch of properties and act as the main point of contact for tenants Carry out tenancy sign-ups , reviews, and tenancy enforcement Manage rent arrears and support income recovery Investigate and manage anti-social behaviour cases Carry out property inspections and ensure health and safety compliance Manage void properties and coordinate repairs and maintenance Liaise with contractors, support services, and external agencies Handle complaints and provide excellent customer service to residents Maintain accurate housing management records and case notes Requirements Experience working in housing management or a similar role Knowledge of housing legislation and tenancy management Experience managing rent arrears and anti-social behaviour Good communication and organisational skills Ability to manage a caseload and work independently If you have the relevant skills then please apply today!

Ackerman pierce are working with a East London council seeking an experienced Disrepair Surveyor to join their Property Services team. This role will focus on managing housing disrepair cases from initial inspection through to full resolution, ensuring a high-quality service is delivered to residents. Key Responsibilities Carry out detailed property inspections in line with housing disrepair protocols. Diagnose a range of building defects, including damp, mould, structural issues, leaks, and component failures . Prepare detailed schedules of work, specifications, and technical reports. Provide expert advice on defect diagnosis and suitable remedial solutions. Manage disrepair cases proactively, ensuring timely progression and resolution. Work closely with legal teams, contractors, surveyors, and residents throughout each case. Ensure all work complies with current legislation, statutory requirements, and internal policies. Produce accurate records, photographs, and documentation to support case files. Monitor the quality of completed works and sign off works to ensure satisfactory resolution. Requirements Proven experience as a Disrepair Surveyor within the social housing sector is essential. Strong knowledge of housing disrepair legislation, building pathology, and defect diagnosis. Experience managing disrepair claims from inspection to closure. Excellent communication and stakeholder management skills. Ability to work independently, manage workload effectively, and progress cases proactively.

We are currently recruiting for an experienced Temporary Accommodation Officer to support a busy Housing team within a local authority setting. This role is key to ensuring households in temporary accommodation are placed appropriately, managed effectively, and supported in line with statutory duties. Key Duties and Responsibilities for the Temporary Accommodation Officer : Manage a caseload of households placed in temporary accommodation , ensuring placements are suitable and compliant with legislation Arrange and coordinate placements into emergency, interim, and longer-term temporary accommodation Liaise with accommodation providers, landlords, and internal teams to secure and maintain suitable placements Conduct regular reviews of placements to ensure ongoing suitability and cost effectiveness Respond to tenant queries, complaints, and requests, providing clear and timely communication Monitor occupancy levels and assist in reducing the use of high-cost or nightly paid accommodation Ensure accurate record-keeping and maintain up-to-date case notes on housing management systems Support move-on processes into more settled accommodation where appropriate Work in line with relevant housing legislation, including the Housing Act 1996 and homelessness duties Requirements: Previous experience working as a temporary accommodation officer, homelessness, or housing allocations role within a local authority or housing provider Strong understanding of homelessness legislation and placement duties Excellent organisational and communication skills Ability to manage a busy and varied caseload effectively Why apply? Opportunity to work within a supportive and experienced housing team Competitive rates and flexible working arrangements Immediate start available If you have experience managing temporary accommodation placements and are available for an interim role, we would welcome your application.

Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office

We are seeking a skilled and experienced Class 3 Building Inspector to join our Building Control team. The role involves inspecting new and existing structures to ensure compliance with building regulations , health and safety standards, and planning permissions. The ideal candidate will have strong technical knowledge, excellent attention to detail, and the ability to communicate effectively with contractors, architects, and members of the public. Key Responsibilities Conduct inspections of residential, commercial, and public buildings to ensure compliance with building regulations and planning approvals Assess building plans, specifications, and technical drawings Advise builders, contractors, and property owners on compliance issues and recommended improvements Identify defects, hazards, or non-compliance and prepare clear reports Liaise with internal teams, external agencies, and clients regarding building standards Maintain accurate inspection records and documentation Support enforcement action when required Stay up to date with changes in building regulations , legislation, and industry best practice Requirements Class 3 Building Inspector qualification (or equivalent) Experience inspecting residential and commercial buildings Strong knowledge of building regulations, health and safety, and planning requirements Excellent report writing, communication, and negotiation skills Ability to manage a caseload and prioritise inspections effectively

Extensive experience of a senior leadership role within housing, property, development or urban regeneration either within a local authority or in the private sector. Track record of achieving demonstrable results from developing and delivering regeneration projects and projects which deliver additional housing. Experience of working in partnership with a wide range of partners and stakeholders to facilitate the delivery of complex redevelopment and regeneration schemes. Substantial experience of project management and use of financial appraisal tools and project management software for capital programmes. Track record of leadership with proven ability to empower and motivate staff and to build and contribute to effective teams and relationships particularly with partners. Ability to lead by example. Experience of working successfully at a senior level in a complex multi-disciplinary organisation demonstrating an ability to contribute to corporate, directorate and divisional goals. Thorough understanding and excellent knowledge of current legislation, issues, policies and developments at local and national level in relation to housing and regeneration development functions. Track record of successfully engaging with residents and others in a diverse community, building positive and productive working relationships. A proven ability to manage large scale multidisciplinary projects. Experience of anticipating problems and providing effective solutions and options to achieve successful outcomes in line with specific aims and objectives. Ability to provide exemplary leadership skills and contribute to programme delivery as part of a wider management structure. Ability to manage conflicting priorities in a pressurised and fast moving/changing environment, demonstrating a desire to acquire new skills and knowledge with a commitment to learning. Able to demonstrate an ability to apply performance management techniques, take responsibility for all tasks of those supervised, and to develop, negotiate and extend challenging outcomes and goals. Ability to manage substantial capital and revenue budgets to the required standard demanded by the Council whilst delivering high quality value for money services. Ability to work closely with and establish positive relationships to generate confidence and respect with elected members, Chief Officers, other senior Council officers, external agencies, community and voluntary groups, development professionals and members of the public as necessary to successfully discharge the functions of this role.

We are seeking a proactive and customer-focused Housing Options Officer to provide high-quality housing advice and homelessness prevention services. You will work with individuals and families at risk of homelessness, offering early intervention, tailored housing options, and practical solutions to help people secure and sustain suitable accommodation. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017 Carry out homelessness assessments and develop Personalised Housing Plans (PHPs) Prevent and relieve homelessness through early intervention and case management Make statutory decisions and issue notifications in accordance with legislation Work with landlords, housing providers, and partner agencies to secure accommodation Manage a caseload effectively, maintaining accurate case records Support vulnerable customers, safeguarding adults and children where required Attend court as required, including possession and homelessness-related cases Ensure services are delivered in line with policies, procedures, and performance targets About You Experience in housing options, homelessness prevention, or a related housing role Strong knowledge of housing legislation and statutory homelessness duties Excellent communication, negotiation, and problem-solving skills Ability to manage a complex caseload and make sound decisions under pressure Strong IT skills and experience using housing management systems Commitment to equality, diversity, and delivering excellent customer service If you have the relevent skills then please apply today!

We are seeking a proactive and customer-focused Housing Options Officer to provide high-quality housing advice and homelessness prevention services. You will work with individuals and families at risk of homelessness, offering early intervention, tailored housing options, and practical solutions to help people secure and sustain suitable accommodation. Key Responsibilities Provide comprehensive housing advice in line with the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017 Carry out homelessness assessments and develop Personalised Housing Plans (PHPs) Prevent and relieve homelessness through early intervention and case management Make statutory decisions and issue notifications in accordance with legislation Work with landlords, housing providers, and partner agencies to secure accommodation Manage a caseload effectively, maintaining accurate case records Support vulnerable customers, safeguarding adults and children where required Attend court as required, including possession and homelessness-related cases Ensure services are delivered in line with policies, procedures, and performance targets About You Experience in housing options, homelessness prevention, or a related housing role Strong knowledge of housing legislation and statutory homelessness duties Excellent communication, negotiation, and problem-solving skills Ability to manage a complex caseload and make sound decisions under pressure Strong IT skills and experience using housing management systems Commitment to equality, diversity, and delivering excellent customer service If you have the relevent skills then please apply today!

Do you have experience working as a Housing Triage Officer? I'm excited to be able to recruit for my client who is looking for a Housing Triage Officer in London. As a part of the role, you will provide a flexible, person-centred approach towards homeless client. You will need to have experience of casework with vulnerable people as well as working in partnerships with a variety of agencies. Duties: Providing personalised support to allow the customers to maintain a tenancy and address, as well as any other need identified. Using the knowledge of the Council's housing and community care procedures along with knowledge of housing support services to provide advice, assistance and support to multiple complex needs customers accepted for a Housing First Service. Providing advice, support and access to relevant Housing Options, benefits, and other entitlements available to Housing First Customer. Ensuring the customer can maintain the tenancy provided by linking the customer into all available support available. Liaising with private landlords to secure and maintain accommodation for the customer. To liaise with all statutory partners in health, housing, social care, police and support providers to ensure the customer can maintain the tenancy provided. Minimum Requirements: Previous experience of liaising with agencies and working in homelessness Eligibility to work in the UK. Benefits of working with Ackerman Pierce: Your own personal consultant DBS and Compliance Service Quick and Easy Registration Process Guaranteed weekly payment

The post-holder will be proactively delivering Housing Options Advice, investigating householder circumstances and undertaking statutory assessments in order to determine the best options and resources available on a case by case basis for Homeless Clientss. The person will ensure statutory requirements are met and local team targets are delivered through case work and referrals. Detailed knowledge of HRA and the relevant legislation is essential as is being extremely organised and ability to work on related project work linked with the role. What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to

My client is seeking an experienced Housing Officer. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Officer with Waltham Forest Council!