Ackerman Pierce Ltd

We are recruiting for an experienced Temporary Accommodation Compliance Officer to support a local authority in ensuring its temporary accommodation portfolio remains safe, compliant and meets all statutory and regulatory requirements. This is an excellent opportunity for a compliance professional with experience in housing, property or local government who is passionate about delivering safe accommodation for residents. Key Responsibilities Monitor and manage statutory compliance across the temporary accommodation portfolio. Ensure compliance with fire safety, gas safety, electrical safety, water hygiene, asbestos and other landlord statutory obligations. Track compliance programmes, certificates and remedial actions, ensuring all works are completed within required timescales. Liaise with contractors, managing agents and internal teams to coordinate inspections, servicing and remedial works. Carry out compliance audits and property inspections, identifying risks and ensuring corrective actions are implemented. Maintain accurate compliance records, databases and performance reports. Support responses to compliance queries, audits and regulatory inspections. Monitor contractor performance against agreed KPIs and service standards. Produce compliance reports for senior management and contribute to service improvements. About You Experience working within housing, local authority, property or compliance environments. Strong knowledge of landlord statutory compliance requirements, including gas, electrical, fire, asbestos and water hygiene. Experience managing compliance programmes and contractor performance. Excellent organisational skills with the ability to manage multiple priorities. Strong communication and stakeholder management skills. Experience using compliance management systems and Microsoft Office. A proactive approach to identifying and mitigating compliance risks. If you have the relevant skills then please apply today!

Are you an experienced Estates Services Manager with strong leadership skills and a background managing frontline housing services? We're recruiting on behalf of a Local Authority seeking an Estates Services Manager to lead a team of caretakers and ensure estates are maintained to the highest standards of cleanliness, safety and appearance. This is a fantastic opportunity to play a key role in improving neighbourhood services and delivering high quality outcomes for residents. Key Responsibilities Lead and manage a team of caretakers, supporting performance, development and wellbeing Oversee estate services including cleaning, waste management, grounds maintenance and communal areas Monitor service standards and take action to resolve issues and improve performance Ensure health and safety compliance across estates Build strong relationships with residents, resident groups and partner agencies Work collaboratively with teams including repairs, tenancy management, community safety and contractors Respond to service issues and support continuous estate improvements About You Experience managing housing, estates or neighbourhood services Proven experience leading and developing frontline teams Strong understanding of estate management functions Excellent communication and stakeholder management skills Ability to manage competing priorities and drive service improvements Interested? Apply today or contact aidanyoung removed) for more inforamtion!

We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!

Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.

We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!

As a Housing Options Officer , you will assess housing needs, provide comprehensive housing advice, and work with customers to identify realistic housing options . You will have a key role in preventing homelessness by developing personalised housing plans and working collaboratively with internal departments and external partners. Key Responsibilities Interview and assess customers seeking housing assistance. Provide high-quality housing advice in line with current housing legislation and best practice. Carry out homelessness assessments and make statutory decisions. Develop and review Personalised Housing Plans with customers. Negotiate with landlords, housing providers, and partner agencies to prevent homelessness wherever possible. Manage a varied caseload, ensuring accurate records and timely case management. Work closely with social services, support agencies, registered providers, and voluntary organisations. Ensure all decisions are lawful, evidence-based, and customer-focused. Contribute to safeguarding responsibilities and identify vulnerable customers requiring additional support. Maintain up-to-date knowledge of housing legislation, welfare reform, and local housing initiatives. About You Experience working in housing options, homelessness, housing management, or a related service. A sound understanding of homelessness legislation, including the Homelessness Reduction Act 2017. Excellent interviewing, negotiation, and problem-solving skills. Strong communication skills with the ability to build positive relationships with customers and partner organisations. The ability to manage competing priorities while maintaining high standards of customer service. Experience maintaining accurate case records and preparing written decisions. Confidence using case management systems and Microsoft Office applications. A commitment to equality, diversity, inclusion, and safeguarding. If you have the relevant skills then please apply today!

Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office