Ackerman Pierce Ltd

We are seeking a knowledgeable and detail-oriented Fire Safety Surveyor to join our growing team. This role is responsible for conducting fire safety inspections and surveys across a range of residential, commercial, and public sector properties, ensuring compliance with fire safety legislation, industry standards, and client requirements. The successful candidate will play a key role in identifying fire safety risks, providing practical recommendations, and supporting clients in maintaining safe and compliant buildings. Key Responsibilities Conduct fire safety surveys and inspections of residential, commercial, and mixed-use properties. Undertake fire risk assessments in accordance with relevant legislation and guidance. Identify fire safety deficiencies and recommend corrective actions. Assess passive fire protection measures, including fire doors, compartmentation, and fire stopping. Produce clear, accurate, and comprehensive survey reports. Advise clients on compliance with fire safety regulations and best practices. Liaise with property owners, contractors, housing providers, and other stakeholders. Support remediation projects by reviewing specifications and completed works. Maintain accurate records and documentation using company systems. Keep up to date with changes in fire safety legislation, standards, and industry guidance. Essential Requirements Experience conducting fire safety surveys, inspections, or fire risk assessments. Strong knowledge of fire safety legislation and guidance, including the Regulatory Reform (Fire Safety) Order and relevant British Standards. Ability to identify and assess fire safety risks within buildings. Excellent report-writing and communication skills. Strong attention to detail and organisational skills. Full UK driving licence and willingness to travel. Desirable Qualifications Membership of a recognised fire safety professional body. Level 3 or Level 4 Fire Risk Assessment qualification. Experience inspecting fire doors and passive fire protection systems. Knowledge of social housing, healthcare, education, or commercial property sectors. Relevant construction, surveying, or fire engineering background. If you have the relevant skills then please apply today!

We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!

Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now!

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities. Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes. Key Responsibilities Manage a patch of properties, delivering effective tenancy and neighbourhood management services. Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues. Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches. Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required. Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements. Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues. Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention. Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary. Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures. Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice. About You We are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment. You will also bring: Experience in housing management, tenancy management, or a similar customer-facing role Knowledge of housing legislation and tenancy law (desirable) Experience dealing with ASB, complaints, or complex resident issues Strong organisational skills and ability to manage competing priorities Ability to work independently and as part of a team A commitment to equality, diversity, and delivering fair outcomes for residents If you have the relevant skills then please apply today!

We are seeking an experienced Building Surveyor to join a growing team delivering surveys and inspections across residential, commercial, and public sector properties. The successful candidate will carry out building condition surveys, identify defects, assess compliance and safety risks, and provide clear technical recommendations. This is an excellent opportunity for a motivated surveyor with experience in housing, rail, or public sector environments. Key Responsibilities Conduct fabric condition surveys and inspections of buildings and assets Identify defects including damp, mould, cracking, water ingress, and structural issues Carry out HHSRS, fire safety, and compliance inspections Produce accurate technical reports and remedial recommendations Assess maintenance and lifecycle requirements of building elements Work closely with contractors, clients, and internal stakeholders Ensure work is completed in line with health & safety and compliance standards Manage survey schedules and workloads effectively Requirements Previous experience as a Building Surveyor Knowledge of building defects, fabric inspections, and compliance standards Experience carrying out condition surveys and producing technical reports Understanding of HHSRS, fire safety, and health & safety regulations Strong communication and organisational skills Ability to work independently and manage multiple inspections If you have the relevant skills then please apply today!

You will be responsible for managing a caseload of anti-social behaviour and tenancy enforcement cases across our housing stock and communities. The role involves investigating complaints, interviewing residents, gathering evidence, and working with internal teams, local authorities, and external agencies to resolve issues effectively. You will play a key role in safeguarding vulnerable residents, promoting tenancy compliance, and ensuring cases are managed in line with legislation, policy, and best practice. Key Responsibilities Investigate reports of anti-social behaviour , nuisance, harassment, and tenancy breaches Manage ASB cases from initial report through to resolution and legal action where required Conduct interviews, home visits, and evidence gathering Work closely with residents, support agencies, police, and local authorities Prepare warning letters, witness statements, and legal documentation Attend court hearings and case conferences when necessary Maintain accurate case records and management systems Provide advice and support to residents affected by ASB Promote early intervention and preventative solutions Contribute to safeguarding and risk management processes About You We are looking for someone who has: Experience managing anti-social behaviour, tenancy enforcement, or community safety cases Knowledge of housing legislation and ASB -related legal processes Excellent communication, negotiation, and conflict resolution skills Ability to handle sensitive and challenging situations professionally Strong investigative and problem-solving abilities Experience working with vulnerable individuals and partner agencies Good organisational skills and the ability to manage competing priorities Competent IT and case management skills If you have the relevant skills then please apply today!

You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!

Key Duties: Oversee the planning, scheduling, and execution of survey projects, ensuring timely access and delivery. Manage stakeholder communications, including customized correspondence and issue resolution related to survey access and project queries. Lead data analysis efforts, tracking key metrics such as work volume, no-access incidents, and survey progress for reporting purposes. Coordinate with internal teams and external partners to resolve access issues and manage project blocks. Support executive teams by preparing minutes, drafting reports, and facilitating effective communication. Oversee the management of contractors, including invoice payments, access concerns, and quality assurance. Monitor and support the use of project management systems, providing training and troubleshooting as needed. Lead and coordinate recruitment efforts for roles such as M&E Surveyor, Contract Officer, and Data Analyst. Develop and enhance communication strategies around no-access issues and project changes, ensuring clear and direct stakeholder messaging. Manage programme risks, resolve issues, and ensure continuous improvement across all project elements. Contribute to asset management strategy-related works to ensure alignment with overall project and organizational objectives. Preferred Skills: Proven experience in programme management, project coordination, or related roles. Strong analytical and data interpretation skills. Excellent communication and stakeholder management abilities. Capable of managing multiple priorities simultaneously. Skilled in using project management and reporting systems. Problem-solving mindset with the ability to react quickly to dynamic project issues. Familiarity with HHSRS monitoring processes. Knowledge of contract management and invoicing procedures.

As a Building Safety Manager, you will play a critical role in ensuring the safety of London's residents by identifying and addressing potential fire safety hazards in high and medium-rise residential buildings. You will be responsible for developing and implementing a risk-based inspection programme, reviewing data on external wall systems, and engaging with building proprietors to identify and address cladding and fire safety deficiencies. Required Skills: Strong analytical and problem-solving skills to identify and mitigate fire safety risks Excellent communication and interpersonal skills to engage with building proprietors, stakeholders, and internal teams Ability to work independently and collaboratively as part of a team Strong attention to detail and organizational skills to manage multiple tasks and priorities Familiarity with building safety regulations, codes, and standards Proficiency in data analysis and reporting Nice to Have Skills: Experience with risk assessment and mitigation techniques Knowledge of building safety regulations, codes, and standards Familiarity with data management systems and software Experience with stakeholder engagement and communication Preferred Education and Experience: Degree in a relevant field such as Building Services Engineering, Fire Safety, or a related discipline Minimum 3 years of experience in building safety, fire safety, or a related field Experience working in a regulatory or enforcement role Other Requirements: Certifications in fire safety or building safety (e.g. Fire Safety Manager, Building Safety Manager)

My Client is seeking an experienced Quantity Surveyor to strengthen oversight of their responsive repairs contract with a major contractor. The role will require working 1 day per week in the office in SLondon and 4 days working from home. The rate of pay is 350pd to 400pd This role has arisen due to concerns around cost control and contract compliance, particularly relating to variations and work order management. The successful candidate will play a critical role in ensuring value for money and robust commercial governance. Responsibilities: Review and audit responsive repair work orders submitted by the contractor Identify and challenge potential overcharging or 'job building' practices Validate and assess variations against agreed contractual limits Investigate the high volume of self-approved variations Provide clear justification, reporting, and recommendations on flagged works Work closely with internal stakeholders to strengthen commercial controls and processes Requirements: Proven experience as a Quantity Surveyor within social housing or repairs & maintenance contracts Strong knowledge of responsive repairs and schedule of rates contracts Track record of commercial auditing, cost validation, and contractor challenge Confident in managing contractor relationships and driving accountability Strong analytical skills with attention to detail