Total Staff Services

2 job(s) at Total Staff Services

Total Staff Services City, Cardiff
07/03/2026
Contract
Job Description: Site Manager (12 Month Fixed Term Contract) Location : Cardiff Sector : Student Accommodation Contract : 12 Month FTC We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff. This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported. You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day. What You'll Be Responsible For: Operational Leadership Full day-to-day management of the residence Leading and motivating the on-site team Ensuring smooth front-of-house, maintenance and back-office operations Overseeing student move-in and move-out periods Maintaining high visual and service standards throughout the building Commercial & Occupancy Performance Driving occupancy, renewals and summer lets Managing enquiries, viewings and conversion activity Supporting retention initiatives to maximise revenue Monitoring performance against targets and identifying improvement opportunities Financial Control Managing budgets and cost control for the site Monitoring P&L performance Overseeing billing, credit control and debt management Ensuring accurate use of booking and finance systems Supporting budget preparation and forecasting Compliance & Health & Safety Full responsibility for H&S compliance across the building Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed Maintaining up-to-date compliance records Supporting building safety and legislative requirements Acting as emergency contact and attending site when required Student Experience & Welfare Ensuring high levels of customer satisfaction Managing complaints and conduct matters professionally Understanding mental health protocols and directing students to appropriate support services Building positive relationships with local universities and stakeholders Team Management Recruitment, onboarding and performance management Conducting 1-2-1s and performance reviews Managing rotas, holidays and absence Coaching and developing a multi-skilled team Handling employee relations matters in line with policy What We're Looking For Experience managing a residential, hospitality or service-led site Strong team leadership experience Commercial awareness with experience managing budgets and financial performance Confident handling compliance and health & safety responsibilities Able to balance operational detail with commercial objectives Calm under pressure, particularly during peak periods Strong communication skills with the ability to influence and lead The Role Requires Flexibility to work evenings and weekends when required Participation in an on-call rota and attendance for emergencies Occasional travel for meetings or training
Total Staff Services City, London
11/02/2026
Full time
Location : Central London (overseeing 5 student accommodation properties) Salary : 38,000 - 42,000 per annum (depending on experience) Hours : 37.5 hours per week, full-time Contract : Permanent We're recruiting for an experienced Electrical Multi-Trade Operative to support a portfolio of five high-quality student accommodation properties in Central London. This is a hands-on, customer-facing role where electrical maintenance and compliance are the primary focus, supported by general multi-trade works across the buildings. The environment is best compared to a boutique hotel setting, with high expectations around safety, presentation, and resident experience. The Role You'll take ownership of all electrical works and compliance, alongside supporting wider maintenance requirements. Key responsibilities include: Carrying out electrical fault-finding, repairs, testing, and minor installations across multiple sites Completing electrical compliance works, inspections, and remedials Supporting planned preventative maintenance (PPMs) and reactive tasks Updating compliance documentation and maintenance records accurately Undertaking general multi-trade maintenance (basic plumbing, joinery, patch repairs, fixtures & fittings) Working in occupied student accommodation with minimal disruption to residents Liaising with site teams and external contractors where required Delivering a professional, customer-focused service at all times Participating in the on-call rota and occasional late shifts Working Pattern & On-Call 37.5 hours per week, Monday to Friday On-call rota: 1 in 5 weeks (covering one or more weekend days) Late shift: Once per month, finishing between 6pm-8pm Travel between sites required Essential Qualifications & Experience NVQ Level 3 in Electrical Installation or equivalent 18th Edition Wiring Regulations (BS7671) - desirable Inspection & Testing qualification (C&G 2391 or 2394/2395) - highly desirable Proven experience in electrical maintenance within residential, hospitality, or student accommodation settings Strong knowledge of electrical safety, compliance, and fault diagnosis Full UK driving licence Confident working independently across multiple sites Benefits: Casual dress Company car Company events Company pension Cycle to work scheme Employee stock purchase plan On-site parking Paid volunteer time Referral programme Sick pay Application question(s): Are you available for immediate starts or do you have a notice period? Best time or number to contact you (you will be called from a Liverpool phone number - (phone number removed